Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

Reviews 1 and 4 stars

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M
Manuel G.
Rating: 4 out of 5
following a purchase from 21/12/2022
Everything perfect
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Ramón A.
Rating: 4 out of 5
following a purchase from 19/12/2022
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Raquel G.
Rating: 4 out of 5
following a purchase from 05/12/2022
The order arrived perfect, the shoulder was a bit salty but the rest was perfect.
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Xavier C.
Rating: 1 out of 5
following a purchase from 16/12/2022
I highly doubt that this shoulder has been cured for 22 months, it's pure meat, it would be good for making a steak. Disappointing.
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Juan Ramón A.
Rating: 4 out of 5
following a purchase from 19/12/2022
At its curing point and salt
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Pedro Miguel M.
Rating: 1 out of 5
following a purchase from 20/12/2022
Very bad. I bought a ham and they sent another. I complained and received no response
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Alberto R.
Rating: 4 out of 5
following a purchase from 18/12/2022
Wrong shipping address yes but satisfied with the product
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Eunate M.
Rating: 4 out of 5
following a purchase from 18/12/2022
Quality price quite good
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Alfredo B.
Rating: 4 out of 5
following a purchase from 20/12/2022
Unbeatable quality price ratio
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Antonio L.
Rating: 1 out of 5
following a purchase from 02/12/2022
I have made 2 orders, the first one very well but the second one arrived incomplete and after 20 days. I was missing a ham knife and I wrote them an email, I am still waiting for a response. I will not buy again
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Salvador R.
Rating: 1 out of 5
following a purchase from 20/12/2022
Raw ham, hard to chew, we eat ham all year round and the first one was very good, but this one is terrible, the woman tells us that we need a personalized ham for us. In short, they lose a customer
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Jaume T.
Rating: 4 out of 5
following a purchase from 19/12/2022
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Juan Carlos T.
Rating: 4 out of 5
following a purchase from 15/12/2022
Very good
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María Pilar P.
Rating: 1 out of 5
following a purchase from 16/12/2022
The delivery was already bad and the ham salty.. However, the company complied with the emails and the shipping time
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Francisco Javier R.
Rating: 4 out of 5
following a purchase from 18/12/2022
The delivery speed has been very good and excellent product quality
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Juan Carlos M.
Rating: 4 out of 5
following a purchase from 17/12/2022
Fast service and delicious, excellent price quality
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Cristina A.
Rating: 1 out of 5
following a purchase from 18/12/2022
5 Jotas shoulder very small for the price it has
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Pedro R.
Rating: 4 out of 5
following a purchase from 13/12/2022
Very well, I am very happy with the purchase I made, very serious and formal, and the product quality price, great.
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Marina N.
Rating: 1 out of 5
following a purchase from 07/12/2022
Good evening, I had to go to Nacex Cartagena in person to pick up the order. What I don't understand is why, if there was an issue with the package, you as a company were not able to communicate to me that there was a problem with its arrival, whether by email, call, sms... Moreover, I had to contact you to see where it was. It has been with Nacex since December 12 until today December 20 in a pallet without being vacuum packed. I don't think that's appropriate, because besides, this was a gift that I could no longer give and I had to buy it elsewhere. I have checked the address and at no time is it incorrect, I receive many packages at home with that same address. I communicate this to show my discontent and my bad taste in my mouth being my first order with JamonyPaletilla. I hope this does not happen again with another person.
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Noelia C.
Rating: 1 out of 5
following a purchase from 04/12/2022
The transport was terrible, and some cheese was not well packaged and arrived a bit spoiled. Customer service was terrible.
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Jordi T.
Rating: 4 out of 5
following a purchase from 19/12/2022
TO PUT SOME "BUT" YOU WOULD HAVE TO UPDATE THE WAREHOUSE ADDRESSES, IT DOES NOT APPEAR ANYWHERE
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Andrea E.
Rating: 4 out of 5
following a purchase from 15/12/2022
The shoulder came out quite good, the cheese, ham, and chorizo were sent vacuum-packed and were a bit under-cured, but after airing for a few days they improved a lot. Overall a good offer, the order took 5 days to arrive.
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Javier R.
Rating: 4 out of 5
following a purchase from 15/12/2022
It's fine
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Armand M.
Rating: 4 out of 5
following a purchase from 13/12/2022
I found it perfect. The ham was excellent. I missed that when placing the order the website does not give you an indication of when it will arrive. And that sometimes motivates or demotivates the purchase. Regards
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Angel R.
Rating: 1 out of 5
following a purchase from 12/12/2022
The sheep cheese I ordered came as goat cheese
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Cele F.
Rating: 4 out of 5
following a purchase from 14/12/2022
good products
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Santiago D.
Rating: 1 out of 5
following a purchase from 22/11/2022
The shipment arrived 30 days late after my complaint. When it arrived, it was wrong, they replaced it with the correct one, but the real gold I thought was that the shoulder that arrived was not of the expected quality. Excessively cured and extremely salty. A shame
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Roberto E.
Rating: 4 out of 5
following a purchase from 10/12/2022
Good quality price ratio
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Jose G.
Rating: 4 out of 5
following a purchase from 15/12/2022
Perfect
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Jesus P.
Rating: 4 out of 5
following a purchase from 14/12/2022
Quite fast shipping, without any problem
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Eduardo P.
Rating: 1 out of 5
following a purchase from 23/11/2022
The ham is salted meat. Very bad
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Cristóbal C.
Rating: 4 out of 5
following a purchase from 04/12/2022
Very good ham. Very tasty
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Jose Luis T.
Rating: 4 out of 5
following a purchase from 14/12/2022
It's the first one I try and quite good. In agreement with quality price.
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Sergio R.
Rating: 1 out of 5
following a purchase from 12/12/2022
It lacks curing, and has a lot of fat.
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Mercedes G.
Rating: 4 out of 5
following a purchase from 12/12/2022
Good product but to put a but they took longer than what they say on the website, it may be due to the dates, I will continue buying from Jamon and paletilla
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Angel L.
Rating: 4 out of 5
following a purchase from 12/12/2022
Good
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Raúl P.
Rating: 4 out of 5
following a purchase from 12/12/2022
Fast and very good, but I sent a photo and a comment because it came without a bone that I had never seen to ask you if it was like that or not, and I have not received a response.
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Fausto A.
Rating: 1 out of 5
following a purchase from 19/11/2022
Cheese past its expiration date. Weight of the piece lower than announced. They do not respond. I will not return and I will also file a complaint.
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Joaquim R.
Rating: 4 out of 5
following a purchase from 07/12/2022
very good and fast delivery
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José Antonio L.
Rating: 4 out of 5
following a purchase from 12/12/2022
I always buy it here and it tastes good, but this one is a little drier and saltier, it doesn't mean it's bad.
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