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D
Rating: 4 out of 5
Good product, fast delivery, but the packaging for transport is a bit light.
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
Reviews 1 and 4 stars
Reset filtersJ
Rating: 4 out of 5
It's not easy to contact by phone.
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J
Rating: 4 out of 5
Very good
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A
Rating: 1 out of 5
I ordered a ham, I want summum the best of its range and I received one with a different label from JamónPaletilla, they tell me it is correct that they made a mistake with the label, I have to trust them because if it is from a lower range I cannot prove it.
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J
Rating: 4 out of 5
Very good quality, everything perfect
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M
Rating: 1 out of 5
Last year I received a product from my batch in bad condition, when I claimed it, they told me they would replace it in the next order!!! But if that is already horrible, they haven't even fulfilled it...
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J
Rating: 4 out of 5
Good quality product
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A
Rating: 1 out of 5
We bought the Iberian shoulder as a gift and they brought it back to us, 2 emails, 2 calls and a message to the answering machine and we don't know how to proceed for the exchange. A disappointment...
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F
Rating: 1 out of 5
The shoulder is very salty and has absolutely nothing Iberian, it seems like cheap supermarket meat, I ordered it in two vacuum-packed pieces paying more and they sent it whole, an absolute disappointment.
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S
Rating: 1 out of 5
I bought a shoulder and it is very raw and salty, it does not match what was offered.
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A
Rating: 1 out of 5
I have not received one of the pieces I ordered more than a week ago. I try to contact them and it is impossible
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J
Rating: 1 out of 5
I BOUGHT A HAM SHOULDER OF 2.500 AND I RECEIVED 2.500 WITH THE PACKAGING INCLUDED IN THE WEIGHT. I THINK I AM MISSING HAM, BUT WELL WHAT ARE WE GOING TO DO AND THEY CHARGED ME 10 EUROS FOR THE MACHINE CUT.
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G
Rating: 1 out of 5
This is not the first time I have problems with this company. In a previous order, there were already delays and difficulties to contact. On this occasion, they sold me a ham advertised as 36 months cured that is raw and chewy. I received a response, but only to ask me for more information, without them giving me any solution so far. Currently, I am without ham, without money, and without a clear answer. Very disappointing experience.
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J
Rating: 4 out of 5
I found quite a bit of fat, otherwise exquisite flavor. Regards.
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A
Rating: 4 out of 5
This company works quite well, I have been buying for several years and I am satisfied
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O
Rating: 1 out of 5
Terrible, I have bought shoulders several times and the last two times there have been problems. First a green brida shoulder in bad condition, and the second wrong shoulder and the excuse is that they made a mistake with the vitola, but the shoulder is the one I paid more for, of course. Incredible excuse. Zero reliability. Thank you
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T
Rating: 1 out of 5
I certainly expected it to surpass a simple shoulder from Mercadona with a similar price, although this is not about prices but about quality. I do not recommend buying this shoulder at all, I don't even waste time on the return, it's already in the container.
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J
Rating: 1 out of 5
Order placed on 25/11 and today, 12/12, it still hasn't arrived... Impossible to contact them or get a response by any means, let's see when they arrive and in what condition. I have been ordering for several years and they have always been 10, this year is being disastrous.
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M
Rating: 1 out of 5
The blisters are 100 grams and they said 150 grams. Only 10 packets of 100 grams come. A lot of delay in arriving at home and the flavor of the shoulder is nothing to write home about, very average.
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M
Rating: 1 out of 5
I have been looking for the order for several days, I received an email from the transport company and they indicate that when entering the order number, through an automated agent, that the order is at the delivery center where I requested they left it, it arrived and there is nothing, that was yesterday, I go back today and they tell me the same thing. I call Nacex, this time they do attend to me after 15 minutes and tell me that the order never arrived, when they automatically say that it did... in short, a situation I have never experienced. Please, I request that you fix it, thank you.
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A
Rating: 1 out of 5
Hello, I am very disappointed. I order ham every year from different sites and this is a disaster. I know a shoulder is fatty, but this one is 90% fat. I sent a message and received no response. This is the first time in my life that I have a shoulder like this, and I was hesitating between this and the thigh.
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S
Rating: 1 out of 5
This piece is quite hard and a little salty
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M
Rating: 1 out of 5
I had ordered a brand of ham and they sent me another one and also one of them below the paid weight
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J
Rating: 1 out of 5
I am still waiting for confirmation of whether the quality I bought corresponds to what they sent me. The label of the ham is overlaid and it is not the product purchased
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D
Rating: 1 out of 5
It is not the quality I expected from the product. The ham is very raw and tasteless.
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N
Rating: 1 out of 5
We haven't received the shoulder we bought, another one arrived, we realized when trying the product upon opening it, that it was totally different in flavor from the one we bought in September and this last one was supposed to be a better piece. Let's see how they resolve the problem now and I can continue with my opinion.
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T
Rating: 1 out of 5
The two hams I bought are super salty, I contacted them and they haven't replied.
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J
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
Ham quality price very acceptable I will continue buying
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D
Rating: 1 out of 5
Very good ham but a lot of fat.
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A
Rating: 4 out of 5
The order arrived a few days after the estimated time in the order. The product is a 10.
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E
Rating: 4 out of 5
Good flavor, although I expected something better. Presentation and packaging somewhat complicated, being able to separate the pieces individually, I think it can be greatly improved in that aspect. Slow shipping, probably due to the dates. Recommendable.
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M
Rating: 4 out of 5
Delivery less fast than usual. Very thick sliced ham.
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F
Rating: 1 out of 5
I am still waiting for a communication that my order arrived two weeks ago, I hope for health.
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L
Rating: 1 out of 5
Purchase of Half Iberian Cebo Ham 50% Iberian Breed Iberian Selection Sierra de Huelva. From 3 to 3.50 kg. They assure 25 to 30 packets of approximately 100 grams. I only received 19 packets.
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M
Rating: 1 out of 5
I bought an Iberian shoulder and it has no flavor, totally dissatisfied. Even so, I filed my complaint and due to a photo, the tasters deemed it good because of the color... and for flavor, they will have to suck the photo.
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I
Rating: 4 out of 5
As always wonderful
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F
Rating: 1 out of 5
Broken packages and one open, dented olive jars. And their response is that it's the transporter's fault.
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R
Rating: 1 out of 5
Not satisfied at all. The ham is raw. It is not cured, it looks like meat. And then they say it's black label!!! Well, it doesn't have a label nor is it a different ham. Iberian breed or anything. It's a normal serrano ham. Which is in line with what it cost 150€. Honestly, it doesn't seem like a 150€ ham. It's very far from it. Moreover, if I could, I would return it.
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A
Rating: 4 out of 5
Good service and good product
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