Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
5 8 381 69% 4 1 447 12% 3 786 6% 2 530 4% 1 981 8%

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

Reviews 1 and 5 stars

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M
Michel T.
Rating: 5 out of 5
following a purchase from 29/12/2025
Fast shipping. Good product. Perfect!!
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Francisco Javier S.
Rating: 5 out of 5
following a purchase from 25/12/2025
excellent
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Response from JamónyPaletilla
Hello Francisco Javier!

Thank you very much for your excellent rating. We are glad to know that you had a positive experience at JamónyPaletilla. We hope to see you again soon.

Best regards!
D
Daniel M.
Rating: 5 out of 5
following a purchase from 01/01/2026
Very happy, great price and quality.
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Response from JamónyPaletilla
Hello Daniel!

Thank you very much for your comment and for the 5-star rating. We are glad to know that you are so satisfied with the quality and price of our products. We hope to see you again at JamónyPaletilla. Best regards!
V
Vicente M.
Rating: 5 out of 5
following a purchase from 30/12/2025
EVERYTHING VERY GOOD
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Response from JamónyPaletilla
Dear Vicente,

We sincerely thank you for your very positive comment. We are glad to know that your experience with JamónyPaletilla has been satisfactory. We are committed to offering the best quality and service, and your opinion motivates us to keep striving.

Sincerely,
The JamónyPaletilla team.
A
Ana G.
Rating: 5 out of 5
following a purchase from 22/12/2025
The order, presentation, etc., great, I have bought several times and everything is fine, but it was a gift to family members I trust and they say it is too salty. Thank you
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Response from JamónyPaletilla
Dear Ana,

We sincerely appreciate your rating and your comments about your experience with JamónyPaletilla. We are glad to know that the presentation and service have been to your liking. We regret that the flavor did not meet your family's expectations. We will take your opinion into account to improve our products. We hope to see you again soon.

Thank you for your trust!

Best regards,
The JamónyPaletilla team
Q
Quim A.
Rating: 1 out of 5
following a purchase from 30/12/2025
The shoulder is super dry, almost uncuttable with a knife.
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José O.
Rating: 5 out of 5
following a purchase from 18/11/2025
Everything on time and good product! We will repeat!!
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Response from JamónyPaletilla
Dear José,

We sincerely thank you for your excellent rating and your kind words. We are pleased to know that you are satisfied with our product and service, and we will be happy to welcome you again at JamónyPaletilla. See you soon!
J
Juan Jose Q.
Rating: 1 out of 5
following a purchase from 24/12/2025
The ham did not have the curing months, it is too tender (meat). On the other hand, it did not have the agreed weight. I sent an email to customer service, I have not had a resolution.
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B
Beni M.
Rating: 5 out of 5
following a purchase from 29/12/2025
Good quality.
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Response from JamónyPaletilla
Dear Beni,

We sincerely thank you for your comment and for giving us a rating of 5/5. We are glad to know that you appreciated the quality of our products. Your satisfaction is our priority, and we hope to continue offering you the best in the future.

Sincerely,
The JamónyPaletilla team
E
Enrique M.
Rating: 5 out of 5
following a purchase from 30/12/2025
Good price and received on time
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Response from JamónyPaletilla
Dear Enrique,

We sincerely thank you for your comment and your rating of 5/5. We are pleased to know that you found a good price and that your order arrived on time. Your satisfaction is our priority, and we hope to serve you again in the future.

Best regards,
The JamónyPaletilla team
A
Arantxa B.
Rating: 5 out of 5
following a purchase from 27/12/2025
Delicious and I will definitely buy again soon
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Response from JamónyPaletilla
Dear Arantxa,

We sincerely thank you for your very positive review. We are pleased to know that you enjoyed our products and that the speed of service was to your liking. We hope to see you again soon at JamónyPaletilla!
N
Nereida F.
Rating: 5 out of 5
following a purchase from 23/12/2025
Everything was great as in previous times!!
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Response from JamónyPaletilla
Thank you very much, Nereida! We are glad to know that you are satisfied with your experience at JamónyPaletilla, as in previous occasions. Your support is very important to us. We hope to see you again soon!
A
Alvaro M.
Rating: 5 out of 5
following a purchase from 12/11/2025
Everything went as agreed.
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Response from JamónyPaletilla
Hello Alvaro!

Thank you very much for your comment and for the rating of 5/5. We are glad to know that everything went as agreed. Your satisfaction is our priority. We hope to see you again soon at JamónyPaletilla!

Regards,
The JamónyPaletilla team
R
Rafael F.
Rating: 5 out of 5
following a purchase from 29/12/2025
I have been a customer for a long time... there must be a reason
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Response from JamónyPaletilla
Dear Rafael, we sincerely thank you for your trust and loyalty to "JamónyPaletilla". Your satisfaction is our greatest reward and motivates us to continue offering products of the highest quality. We hope to continue serving you for a long time to come!
L
Lorena M.
Rating: 5 out of 5
following a purchase from 22/12/2025
10
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Response from JamónyPaletilla
Hello Lorena!

Thank you very much for your incredible rating and comment. We are glad to know that your experience at JamónyPaletilla has been so positive. We hope to see you again soon.

Best regards,
The JamónyPaletilla team
S
Serafin A.
Rating: 5 out of 5
following a purchase from 26/12/2025
I can't comment on the ham yet, I will do so when I try it. Regarding the shipping, I must say that it was supposed to arrive on the 31st, the package got lost and arrived 2 days later, and as for the packaging, too mediocre! How can you send a ham wrapped only in paper inside a cardboard box?? The box arrived, as is normal, BROKEN at the hoof part, let's see if they improve this concept!
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Response from JamónyPaletilla
Dear Serafin,

We sincerely appreciate your rating and comment. We regret the inconveniences you have had with the shipping and packaging of your order. Your experience is very important to us, and we will take your observations into account to improve our service and ensure that the ham arrives in perfect condition. We hope that when you try the ham, your experience will be very satisfactory.

Best regards,
The JamónyPaletilla team
A
Alfonso A.
Rating: 5 out of 5
following a purchase from 28/12/2025
Everything is fine.
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Response from JamónyPaletilla
Dear Alfonso,

We sincerely appreciate your rating of 5/5 and are pleased to know that your experience at JamónyPaletilla has been positive. We are committed to always offering the best to our customers. We hope to see you again soon!
B
Baltasar B.
Rating: 5 out of 5
following a purchase from 21/12/2025
Excellent Quality
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Response from JamónyPaletilla
Dear Baltasar, we sincerely thank you for your very positive comment about the quality of our products at JamónyPaletilla. We are pleased to know that you have had a satisfactory experience. We hope to serve you again soon.
A
Ainhoa M.
Rating: 5 out of 5
following a purchase from 23/12/2025
Excellent quality
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Response from JamónyPaletilla
Dear AINHOA,

We sincerely thank you for your comment and for giving us a rating of 5/5. We are glad to know that you have enjoyed the quality of our products. Your satisfaction is our priority, and we hope to continue offering you the best in the future.

Sincerely,
The JamónyPaletilla team
V
Vasilica B.
Rating: 5 out of 5
following a purchase from 21/12/2025
SUPER PACKAGE VERY WELL PACKAGED SUPER PRODUCTS
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M
Maria Jose R.
Rating: 1 out of 5
following a purchase from 21/12/2025
A zero. I ordered a Gran Reserva shoulder from Joselito sliced and they sent me some packets of raw meat in which Joselito is not even identified. It is inedible. I demand a refund or the shipment of the product I paid for.
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Response from JamónyPaletilla
Hello Maria Jose,

We deeply regret that your experience with Jamón y Paletilla has not been satisfactory. Your opinion is very valuable to us and we thank you for sharing it. We are committed to investigating what happened with your order and to resolving this inconvenience as soon as possible. Please contact our customer service to manage your refund request or the shipment of the correct product.

We appreciate your understanding and hope to regain your trust.

Sincerely,
The Jamón y Paletilla team
F
Fran O.
Rating: 5 out of 5
following a purchase from 25/12/2025
Fast service and quality product
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Response from JamónyPaletilla
Dear Fran, we sincerely thank you for your valuable opinion. We are pleased to know that you are satisfied with our fast service and the quality of our products. We hope to welcome you back soon at JamónyPaletilla.
J
Javier S.
Rating: 5 out of 5
following a purchase from 27/12/2025
Good morning. We haven't tried it yet because it arrived yesterday in the afternoon and I picked it up in the evening at the pickup point after waiting days. You have fulfilled since you sent it the next day, but from the 29th until the 5th it didn't arrive and I had to buy more ham in my locality. The GLS company did not function correctly. Last Friday, the 2nd, they reported a traffic incident and there was no problem in delivery, in fact, another company brought me another package on Friday that I had ordered on the 30th. As I said, my discontent is with the transport company. Best regards.
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Response from JamónyPaletilla
Dear Javier,

We sincerely thank you for sharing your experience with us. We regret that you had issues with the delivery of your order and understand your frustration with the transport company. We appreciate your patience and hope you enjoy your ham once you try it. We are here to assist you with any concerns you may have in the future.

Best regards,
The JamónyPaletilla team.
C
Carlos L.
Rating: 5 out of 5
following a purchase from 29/12/2025
Simple website with a multitude of products and good price.
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Response from JamónyPaletilla
Dear Carlos,

Thank you very much for your 5-star rating and for your kind words about our website. We are glad to know that you found the simplicity and variety of products we offer. Your satisfaction is our priority and we hope to serve you again in the future.

Sincerely,
The JamónyPaletilla team
A
Alonso R.
Rating: 1 out of 5
following a purchase from 22/12/2025
It did not arrive on Christmas Eve and look, I warned the family without ham and it arrived on the 26th at 8 in the morning, they woke me up from bed, imagine how funny that was for me.
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Response from JamónyPaletilla
Hello Alonso,

We sincerely appreciate your comment and regret that your experience has not been as expected. We understand the importance of receiving your order on time and apologize for any inconvenience this may have caused. Your opinion is very valuable to us and we will take it into account to improve our service.

Thank you for your understanding.

Sincerely,
The Jamón y Paletilla team
E
Esther G.
Rating: 1 out of 5
following a purchase from 21/12/2025
I have bought on other occasions and it had never happened to me but this time I have to say that the shoulder is very salty and no one can eat it. I did not like it at all.
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Response from JamónyPaletilla
Hello Esther,

We sincerely regret that your experience with the shoulder has not been as expected. At Jamón y Paletilla we strive to offer products of the highest quality, and your opinion is very valuable to us. We appreciate your comments and will be happy to review it to ensure that this type of situation does not happen again. Please do not hesitate to contact us to resolve your inconvenience.

Thank you for your trust.

Sincerely,
The Jamón y Paletilla team
J
Jose C.
Rating: 1 out of 5
following a purchase from 25/12/2025
It does not correspond to the advertised product.
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Response from JamónyPaletilla
Hello José,

We regret that your experience was not as expected. We appreciate your feedback and would like to better understand your situation to assist you. Please do not hesitate to contact us directly. Your satisfaction is very important to us.

Sincerely,
The JamónyPaletilla team.
V
Veronica O.
Rating: 1 out of 5
following a purchase from 22/12/2025
Fatal, the shoulder was very salty and no one gives you a response after a thousand calls, emails sent
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Response from JamónyPaletilla
Hello Veronica,

We sincerely regret that your experience was not satisfactory. We appreciate your feedback about the shoulder and your difficulty in communicating with us. We strive to improve and serve our customers in the best possible way. Please do not hesitate to contact us directly to resolve your situation.

Sincerely,
The JamónyPaletilla team.
O
Oscar M.
Rating: 5 out of 5
following a purchase from 22/12/2025
Everything perfect
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Response from JamónyPaletilla
Dear Oscar,

We sincerely thank you for your comment. We are glad to know that your experience at JamónyPaletilla has been perfect. Your satisfaction is our priority and we hope to see you again soon.

Best regards,
The JamónyPaletilla team
I
Isabel D.
Rating: 1 out of 5
following a purchase from 25/11/2025
The ham was too dry, so much that there are parts that are impossible to cut
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Response from JamónyPaletilla
Hello Isabel,

We are very sorry that your experience with our ham was not satisfactory. Your opinion is very valuable to us and we take it into account to improve the quality of our products. If you wish, please do not hesitate to contact us to offer you a solution. We appreciate your understanding and hope to serve you better in the future.

Sincerely,
The JamónyPaletilla team
M
Montse M.
Rating: 1 out of 5
following a purchase from 01/12/2025
I expect a refund, the ham is inedible and uncuttable
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Response from JamónyPaletilla
Hello Montse,

We sincerely regret that your experience with our ham was not satisfactory. Your opinion is very important to us and we are here to help you. Please contact us directly to resolve your situation and ensure your satisfaction. We appreciate your understanding and hope to regain your trust.

Sincerely,
The JamónyPaletilla team
J
Jesus P.
Rating: 1 out of 5
following a purchase from 27/11/2025
I bought a cheese and a shoulder. The cheese was very good but the shoulder was dry, fibrous, and salty.
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R
Rafael G.
Rating: 5 out of 5
following a purchase from 10/12/2025
Very good and well-cured shoulder, spectacular!!! I will buy again.
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Response from JamónyPaletilla
Hello Rafael!

Thank you very much for your incredible review. We are glad to know that you enjoyed our shoulder and that you will come back to buy from us. We look forward to seeing you soon!

Regards,
The JamónyPaletilla team.
J
Javier M.
Rating: 5 out of 5
following a purchase from 17/12/2025
If we talk about the ham, so far spectacular, both in flavor and curing. Excellent piece.
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Response from JamónyPaletilla
Dear Javier, we sincerely thank you for your very positive comment about our ham. We are glad to know that you enjoyed its flavor and curing. We hope to continue exceeding your expectations in future purchases.
S
Sergio R.
Rating: 1 out of 5
following a purchase from 21/12/2025
Completely dry shoulder, nothing like the quality expected from a product at this price
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Response from JamónyPaletilla
Hello Sergio,

We sincerely regret that the shoulder did not meet your expectations. At JamónyPaletilla, we strive to offer products of the highest quality and your experience is very valuable to us. We appreciate your feedback and would like to propose a solution so that you can enjoy the quality you deserve.

Sincerely,
The JamónyPaletilla team
D
David P.
Rating: 1 out of 5
following a purchase from 01/12/2025
I paid extra for the shoulder to be between 4.5 to 5 Kg and I received a shoulder of 4.1 Kg
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Response from JamónyPaletilla
Hello David,

We appreciate your feedback and regret that the shoulder received did not meet your expectations. Your satisfaction is very important to us and we will take your observation into account to improve our services. If you wish to discuss this matter further, please do not hesitate to contact us directly.

Sincerely,
The JamónyPaletilla team
M
Maria Luisa D.
Rating: 5 out of 5
following a purchase from 10/12/2025
Our order arrived on time, the shoulder was great!!
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Response from JamónyPaletilla
Hello Maria Luisa!

Thank you very much for your kind comment and for rating our service with a 5/5. We are glad to know that your order arrived on time and that the shoulder was to your liking. We hope to see you again at JamónyPaletilla.

Best regards!
M
Mario S.
Rating: 5 out of 5
following a purchase from 02/12/2025
Everything correct and this is not the first time
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Response from JamónyPaletilla
Dear Mario,

We sincerely thank you for your comment and for trusting JamónyPaletilla once again. We are glad to know that your experience has been correct and that you continue to choose us. We hope to continue exceeding your expectations in future occasions. See you soon!

Sincerely,
The JamónyPaletilla team.
R
Raul G.
Rating: 1 out of 5
following a purchase from 04/12/2025
It was labeled under black label although it did not have it and the shoulder was not as advertised, it lacked time, I received a label that would reach green scraping, I was quite disappointed
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Response from JamónyPaletilla
Hello Raul,

We sincerely regret that your experience with JamónyPaletilla was not as expected. We value your opinion and are committed to offering products of the highest quality. We will review your case to understand what happened and improve our service. We appreciate your trust and hope to reconcile your impression in the future.

Sincerely,
The JamónyPaletilla team
T
Tony M.
Rating: 5 out of 5
following a purchase from 21/12/2025
Very good product, I will continue buying from you
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Response from JamónyPaletilla
Hello Tony!

Thank you very much for your rating and for trusting us. We are glad to know that you are satisfied with our products. We look forward to seeing you again at JamónyPaletilla!

Best regards,
The JamónyPaletilla team
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