Customer reviews of JamónyPaletilla

The service was excellent, the communication was great and the product of high quality

Everything very well

5 opened packets arrived. I sent an email with the complaint and the photos and no one has replied.

Everything correct, the shoulder is very tasty, I recommend it without hesitation...thank you!!!

More than half of the ham packets came with a defect in the heat sealing and therefore with loss of vacuum.

all correct

The shoulder should weigh 4 kg, and it weighs 3.5 kg, I filed a complaint, sent photos and still no resolution to the problem. Can they tell me what the problem is? I feel deceived.

I have been trying to contact them for three days. I sent them an email over the weekend since on Friday we received the ham and as of today it is impossible to cut it due to how dry and hard it is. One thing is that it is cured and another that it is so hard that it can't even be cut and the little we have been able to try leaves a prick in the throat. We are regular consumers of this product (Iberian acorn-fed ham) and although we usually buy them at Jamones Eídriz and Maximiliano (where the products and service have always been extraordinary), we wanted to try with Jamón y Paletilla, but it is clear that we made a mistake. Because they neither answer the customer service phone nor have they replied to the email. We always give my two brothers a ham for Christmas and I am clear that given the result we will make the purchase directly at Jamones Eídriz. (Where they offer a guarantee of product return if it is in the expected conditions and provide excellent service. My experience has unfortunately not been positive.

Very good quality of ham, good price and delivery as expected. Already our second order

Nothing to report

Everything very well, as in previous times.

The shoulder that arrived is practically all fat. 75€ for the little ham I got, it would have been more worthwhile to buy a few packets because I see what there is, because I feel totally deceived by this shoulder, honestly.

Everything is in order.

Very good quality price and response

very good but the chicharrones were very poorly shredded and small

Highly recommendable, the shoulder is very tasty, a bit salty but for me a good quality-price ratio.

Trusted brand, I repeat for its good quality

Very good quality price

Very good flavor and just right.

I did not receive the ham that I paid for, very bad customer service, I do not recommend anyone to buy here.

Everything correct, waiting to unpack

Totally satisfied, so much so that in a few weeks I will make another new order

The shoulder is good, great flavor, it's a good purchase

Black label ham without Benito's norm is very good

Only this shoulder needs about six more months of curing

Soft and very salty ham, took too long when it is announced that it will be at home in 48 hours, a lie. I do not recommend anyone to this store and I will not buy anything again.

A bit dry but for 100€ you can't ask for more

I made two recent orders, one with acorn ham and I received two bad envelopes. And the other order was all good and fine.

Very good ham, the quality is noticeable. I recommend it 100x100.

Everything correct and fast.

The ham arrived on time and has an excellent flavor. Very satisfied with the purchase. I will definitely repeat.

Quality and speed.

The shoulder is inedible... very salty. I have written to you several times and you have remained silent. Regrettable, I feel deceived.

Communication at all times. Fast shipping and the product is luxurious.

Customer service EXCEPTIONAL, I had a small problem with an order and it was attended to and solved immediately.

The ham is excellent. A sure hit for gifting or enjoying with family. This is the third one I order and I will continue. I love it.

Excellent.

I did not receive the ordered ham, they sent another one of a different brand thinking it was similar, they do not answer the phone or respond to messages sent through their website, I will not buy again nor recommend doing so.

Perfect. I am a repeat customer with their 5J shoulder.

Slow shipping and no customer service. I requested to cancel, but they still sent it 10 days later. The product seems to be fine, but I haven't tried it because I had to get a replacement.