Customer reviews of JamónyPaletilla

The post-delivery service is not good. I placed an order that included a cheese wedge, olives, and sausage and it did not arrive. I sent an email and have no response and left a message by phone and have not received a response. The product is okay, but I insist, customer service is a 0.

They send me a ham with a weight half a kilo less than the minimum, they respond that they will make a partial refund, and I am still waiting for them to reply.

I understand that the ham, for the price, is what it is, but I expected much more, honestly. Either there are fake reviews or I don't know... Taste meh, very raw and on top of that it was like eaten from the inside. There was a rotten area in the middle. We had to keep cleaning, I don't know what it was but it was like an ugly area. I don't have much experience with hams but in all the years (1 per Christmas) I had never had one like this!!! Never to repeat!!!

I have tried to make a return and I am still waiting for confirmation, the product came in bad condition.

All fat.

I bought a Don Benito Black Label ham, and it is not cured. It is semi-raw meat. Impossible to cut with the ham knife. A disaster.

The product does not correspond to what was advertised, nor with the image of the packaging.

I have already sent an email with photos of the product in bad condition, I hope for a quick response.

I am still waiting for 2 batches, and 1 raw ham and others tender. THEY HAVE NOT FULFILLED WHAT THEY PROMISED ME.

I placed an order on the site worth over 270 euros, including: 6 IBÉRICO CHORIZO, 4 SAUSAGES, 1 PABEIBMO Acorn-fed 100% Ibérico MONTESANO Extremadura Pura Pata Negra, and 20 bags of Black Label BENITO Sliced Ham 100gr. Unfortunately, the package I received is incomplete: the product "Black Label BENITO Sliced Ham 100gr", which should have contained 20 bags, contains only one bag. What is even more frustrating is that the product "PABEIBMO Acorn-fed 100% Ibérico MONTESANO Extremadura Pura Pata Negra" also has issues: The sealed packaging is damaged. Most importantly, I received a ham with a green label, while I had ordered the one with a black label. I tried to contact the site to resolve these issues, but I received no response from them. I don't know how to resolve this situation. This is not just a stock shortage issue, it's a case of substitution with a lower quality product. Shopping on this site, without any response or guarantee, is a disappointing experience. I am a big fan of Spanish gastronomy, but with such an irresponsible attitude towards orders and customers, I do not recommend anyone to shop on this site.

The ham is too hard and the cold cuts are very salty, we won't repeat.

The 50% Iberian acorn ham arrived extremely dry, over-salted and rancid, therefore inedible. I had to return it.

I was not given the 5% discount that I was entitled to due to the purchase date. It is true that I paid the invoice beforehand, but it was in small print (I am 81 years old and my eyesight is not good). But I immediately complained when I saw it printed, and they haven't even responded, after sending them several emails about this. The least that should be done is to respond to a customer's complaint, and not to give the silent treatment, as it is not only a lack of education but also a contemptuous mockery. If they do this to me after three years of buying from them for between 600 or 700 euros each year, I don't think they will be minimally attentive to any customer who presents a complaint either.

I ordered a shoulder, it arrived a couple of days later than they told me. Once at home, when I touched it, I found it very soft, I weighed it (with the paper and the cover) and it weighs 3.5 kg, if I remove the cover and paper it loses at least 300 grams. On the website, they said it was between 3.5 kg and 4 kg and it weighs 3.200.... I sent them emails and they don't respond, I call them and they don't answer... In summary, misleading advertising and terrible after-sales service. I hope that what remains of the shoulder, after removing the fat, is at least good....

We took a week to receive the order, it was supposed to take 24/48 hours, I will not buy here again, thank you.

I am outraged, the shoulder came with mites and bites, I have been calling customer service and it goes to voicemail, I sent an email and they still haven't contacted me. I will never buy again.

As a joke, I bought an acorn ham that turned out to be salty, I have sent them 3 emails and called by phone but they do not respond anywhere. I will not buy from them again and I do not recommend it to you.

All the products lack a lot of drying.

The phone does not exist, they do not answer... they sent the 34 hams to the wrong address. Other years, when it was cash on delivery, no problem, this year prepaid, terrible.

I have not received my order placed in November and charged to my account.

I have not received all the requested merchandise. I tried to call, but no one ever answers, neither by phone nor by email.

The shoulder came with too much fat, I bought the 5-6 kg one and in the end, it hardly has any meat. We wasted half the shoulder removing fat to get to the meat.

I sent an email complaining that the cheeses weigh less than indicated on the website and I have not received a response yet.

I have been comparing shoulders for a while, the last one, they sent me one inferior to the one I bought, even without a seal.

Null customer service.

Unfortunately, I have not received my order. I never received a response from customer service.

The product did not have the required quality.

The treatment I received was terrible, more than 7 emails, I don't know how many calls and no one answers. The order arrived two days late. And when I asked what happens if the ham is not good, or is salty, or something..... no one has told me anything. So I am very, very disappointed with the treatment.

Disastrous product, I have made the complaint, the refund process for consumer protection should be expedited, thank you.

Where is my goods? My order has not arrived yet. The UPS tracking does not work.

Quite a reduced shoulder with very little meat. They were for two gifts, and they are still laughing at me. Unfortunately, I would not order here again.

Very poorly packaged products, I received the lot with all the nougats crushed, a disgrace.

Incorrect product received, and they are not managing the return of the goods or the money.

They gave me a sliced ham of 50% Iberian when I bought 100% Iberian.

I will not buy anymore nor will I advise my family and friends. They have not been very correct in their phone or email attentions and there was a delay in the order and the product was not very good.

Two of the 4 packages arrived without vacuum, and the ham was dry and quite salty.

I am very disappointed, the cheese wedge comes incomplete. I have already communicated this, I hope for a response and at least the delivery of a new piece as an apology.

Everything is very good.

NOT VERY GOOD PRODUCT QUALITY.

Since I received the order partially on Monday and communicated that the loin was missing, no one has contacted me.