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V
Rating: 1 out of 5
This is the second time I get a bad loin packet, but it will be the last.
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
1 star review
Reset filtersJ
Rating: 1 out of 5
I bought 1 kg of cracklings and they were excessively hard, at the limit of edibility. I will not make more orders at Jamón and Paletilla
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C
Rating: 1 out of 5
It is salty
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D
Rating: 1 out of 5
Hello, I bought something that should be good but I still haven't received it! We passed on Friday, September 20, but I wasn't home. I immediately rescheduled the delivery for Monday, September 23, but I had to call because they had a truck breakdown. It is September 25 and I am afraid of what I will receive. I am not happy and if everything is spoiled I will throw everything in the trash and I will ask for a refund because we are not talking about a normal package but about perishable goods. Best regards, David
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M
Rating: 1 out of 5
One of the hams was rotten inside.
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M
Rating: 1 out of 5
Disappointment For the first time I bought deboned shoulder and nowhere was it explained that it would be sent without bone.
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D
Rating: 1 out of 5
The shipping with GLS was terrible, I indicated delivery in the afternoon and still they returned in the morning. I had to drive to pick it up in San Fernando from the Vallecas expansion. Good product, expensive service for what it is.
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N
Rating: 1 out of 5
I have not received the ordered products I sent an email and no one has replied.
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C
Rating: 1 out of 5
To date, I have not received any response regarding the complaint I made about how the sausage package arrived punctured and consequently not fit for consumption, which means I bought something in bad condition and could not consume it. I am really angry with the customer service, which leaves a lot to be desired.
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G
Rating: 1 out of 5
The shoulder was dry and tasteless.
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S
Rating: 1 out of 5
Bad the ham that I ordered, field-fed ham one hundred percent Iberian breed is not what they sent me, it is a Retinto all crossed with Duroc, I will not buy more hams at Jamón y Paletilla.
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N
Rating: 1 out of 5
This is my first and last purchase on your site. You chose to deliver abroad with DPD which is the worst delivery company in France. I paid €10 and lost 3 days including 2 days of leave to finally pick up my order far from my home. Too bad because the cheese is good. One piece of advice: if you want to sell outside of Spain, do not use DPD anymore or it will discourage your future foreign customers.
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M
Rating: 1 out of 5
I have bought hams by pieces before and it went well. This time I used the cutting service for the first time and the amount they sent me does not correspond to a ham of 6.5-7 Kg.
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M
Rating: 1 out of 5
fat and more fat. terrible
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B
Rating: 1 out of 5
I wrote a complaint and I still have not received a response.
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M
Rating: 1 out of 5
Good afternoon, a few days ago I made an order for cold cuts, but the Fuet Espetec extra €3.69 has turned out to be completely inedible, as it is as hard as a rock, thank you, best regards. MARI CARMEN LINACERO
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M
Rating: 1 out of 5
the shoulder is rancid. I have sent an email to find out how to return it and exchange it.
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F
Rating: 1 out of 5
I still haven't opened it.
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V
Rating: 1 out of 5
Cured loin in parts, they changed it for me and it is similar now it is poorly cured whole. The transport company GLS is a disaster, Nacex is great. Thank you.
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L
Rating: 1 out of 5
They need to warn that the products are sent unrefrigerated as they can spoil.
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J
Rating: 1 out of 5
The transport had many setbacks, they lied saying we were not home; in parallel, I opened an incident with Jamón y Paletilla and no response. When the order arrived, it was in bad condition.
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A
Rating: 1 out of 5
It was hard inedible, in fact and sadly my dogs are eating it.
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L
Rating: 1 out of 5
I bought an offer of sliced Iberian ham. When I opened it and tried it, it was excessively salty and dry. I will not repeat.
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P
Rating: 1 out of 5
It is not a bodega shoulder... it is raw meat.
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G
Rating: 1 out of 5
You have sent me for the second time a product that was not requested.
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X
Rating: 1 out of 5
Ordered on June 16 and arrived on July 2. Calls on several occasions without obtaining a solution, with errors on two occasions regarding the customer account, not receiving an email of departure or from the transport company and also without providing any type of compensation to the customer for the poor service, customer service is null.
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J
Rating: 1 out of 5
Uncured serrano shoulder and totally tasteless, and they are not able to solve the problem, what a scam...
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B
Rating: 1 out of 5
TASTES ABSOLUTELY NOTHING, NOT EVEN GOOD FOR STEWING.
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F
Rating: 1 out of 5
It was salty, few fat infiltrations and dry, I will not buy it again.
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P
Rating: 1 out of 5
I have not received my order after 3 weeks.
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J
Rating: 1 out of 5
Hello good morning I am not happy since I had to go pick up the ham package from the transport company and also I did not have the option to pay by card.
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I
Rating: 1 out of 5
The weight of the shoulder is less than what I paid. It weighed 4.3 kg and the purchase was from 4.50 to 5.00 kg
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A
Rating: 1 out of 5
Very disappointed with this ham that had more than 60% fat!!! I have to sell at a loss :-((
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J
Rating: 1 out of 5
Fresh products cannot be paired like that since when they arrive in the heat they are not in good condition
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M
Rating: 1 out of 5
I bought a boneless shoulder 5 jotas, the taste and texture have nothing to do with the authentic taste of a real 5 jotas, hence the price, I found it economical, but cheap is expensive when there is no quality in the product
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M
Rating: 1 out of 5
The shoulder I ordered sliced was not all from the same piece and I asked for a sliced shoulder not loose packets
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F
Rating: 1 out of 5
I did not like the ham they sent me salty and poorly cured
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J
Rating: 1 out of 5
Hello, this last ham I bought is not very good, it is not tasty, I know it is a cheaper ham, but I have bought others at this price and less, much better. Thank you
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D
Rating: 1 out of 5
I am not satisfied at all. They delivered 500-600 gr less than I ordered, they agree to refund the difference but so far nothing has moved. No refund. I am making a second refund request. They take customers for fools. I do not recommend them at all.
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N
Rating: 1 out of 5
The bones of the ham were not vacuum packed and arrived with ants in the shipping box.
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