Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
5 8 381 69% 4 1 447 12% 3 786 6% 2 530 4% 1 981 8%

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

1 star review

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J
José María P.
Rating: 1 out of 5
following a purchase from 28/11/2022
Very bad, you can't send a product I didn't order
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Mariano M.
Rating: 1 out of 5
following a purchase from 28/11/2022
They sent me a very dry and salty ham, it looked like a very expensive serrano ham, I do not recommend this store for shopping. I have very bad references of this store.
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Noemi L.
Rating: 1 out of 5
following a purchase from 25/11/2022
I bought a 5j shoulder weighing 5.5-6kg, it barely weighed 5.4 kg. I wanted it bigger.
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Maria Gloria A.
Rating: 1 out of 5
following a purchase from 24/11/2022
We started the ham today, and it has a lot of fat, it has more fat than ham. Other years the ham has been very good, but this has been a disappointment.
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Jordi L.
Rating: 1 out of 5
following a purchase from 19/11/2022
They forgot my order.
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Isidoro R.
Rating: 1 out of 5
following a purchase from 23/11/2022
The truth is that I am disappointed, the sliced Iberian shoulder is very little cured and does not have the flavor of other brands of the same price that I have tried. The cebo loin is quite better and I hope that the whole shoulders I bought turn out better, otherwise it will be the last time I buy here. Thank you.
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Francisco G.
Rating: 1 out of 5
following a purchase from 28/11/2022
Hello, I placed an order on 28/11 and they inform me that the order will not arrive until December 16 and on top of that they do not bring it to my house but I have to travel to a nearby town to pick it up. And they charge me well for shipping costs. I have been your customer for a couple of years. I have ordered 10 or 12 hams and this time they have outdone themselves. Very dissatisfied.
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Salvador G.
Rating: 1 out of 5
following a purchase from 23/11/2022
Partial delivery and after two weeks it is still incomplete and without notification for when to fulfill the missing part.
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Jesus M.
Rating: 1 out of 5
following a purchase from 19/11/2022
Order delivered late without justification or response from Nacex. The ham weighed less than 7k despite ordering it between 7 and 7.5k, the complaint email has been ignored by JamonyOsletilla and MetcaBontall.
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Juan Carlos M.
Rating: 1 out of 5
following a purchase from 22/11/2022
I ordered a shoulder of 5-5.5kg and I received one of 4.7kg, I claim and they say my weight is wrong, to top it off, pata negra and it is raw, a shoulder that is thinner and Iberian and it is raw, incredible. I will never return.
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Mireia Argest D.
Rating: 1 out of 5
following a purchase from 17/11/2022
I only received one of the two products from the order and they do not answer either the phone or the emails I have sent to claim the other 50% of the order, communication impossible.
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Jorge C.
Rating: 1 out of 5
following a purchase from 21/11/2022
This product has disappointed me. Very bad, without quality, very tough and tasteless. I have given it to the dogs. It was spoiled. I will not buy again. Less weight than advertised for the euros I paid.
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Ana Clara L.
Rating: 1 out of 5
following a purchase from 13/11/2022
Hello, I have sent an email about my order, and I still have no response.
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José Francisco M.
Rating: 1 out of 5
following a purchase from 21/11/2022
Very salty and dry ham. I will not repeat.
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Borja L.
Rating: 1 out of 5
following a purchase from 20/11/2022
You are a bunch of shameless people!!! Answer me and send the order now!!! It is a wedding gift... I am going to crush you on social media from now on!!
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Miguel S.
Rating: 1 out of 5
following a purchase from 19/11/2022
The chorizo is expired since 58/10/2022, I have sent two emails informing them and they have not had the courtesy to reply, the truth is that I am upset with these people, I am sorry, but I do not understand how they do not verify the orders, it makes me lose the desire to buy from these gentlemen again.
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Gema María R.
Rating: 1 out of 5
following a purchase from 28/10/2022
I wrote a review about the shipment that was fast and correct but I bought three packs of shoulder and one wine bottle broke the packaging when empty and was all covered in black mold, I requested a replacement and they haven't even responded to my email. I will not buy more from them. It was a gift and I was left looking bad.
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Laura L.
Rating: 1 out of 5
following a purchase from 18/11/2022
Very bad! A product was missing from my lot and when I complained they did not give me any response or solution. A disgrace!
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Maria Carmen L.
Rating: 1 out of 5
following a purchase from 15/11/2022
It is salty and cut thick.
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Paloma M.
Rating: 1 out of 5
following a purchase from 20/11/2022
I am not very happy. A ham arrived in poor condition and I have been trying to contact the company for 4 days and they do not respond.
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Salvador L.
Rating: 1 out of 5
following a purchase from 11/11/2022
The shoulder arrived very very tender, it looks like meat, I sent an email and they have not replied, not happy at all.
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Antonio G.
Rating: 1 out of 5
following a purchase from 11/11/2022
4 navidul hams for a gift and the boxes were destroyed.
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Juan V.
Rating: 1 out of 5
following a purchase from 04/11/2022
THE HAM IS NOT CURED, IT IS RAW MEAT..... TO THOSE WHO GAVE GOOD OPINIONS, ARE YOU PAID SOMETHING?
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Dolores M.
Rating: 1 out of 5
following a purchase from 06/11/2022
Upon opening the packaging we saw two worms. We have not opened it. I have requested a refund. The loins are fine.
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Aurora A.
Rating: 1 out of 5
following a purchase from 30/10/2022
The delivery took much longer than they said, I contacted you, and still no one answered. The ham is dry and salty. This is the second time I bought from you, I will never do it again. I hope my comment helps to change something.
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Ramón R.
Rating: 1 out of 5
following a purchase from 31/10/2022
I paid €20 for half a cheese of 1300 gr., which supposedly should weigh between 1400 and 1600 gr, let's say the average of 1500gr. it comes to €1.3333 for 100gr., so it should have cost me €17.33 instead of €20. Don't you think this is a scam?
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David D.
Rating: 1 out of 5
following a purchase from 29/10/2022
The products are fine but my last order was made on October 29 paying for express delivery 24/48h and it arrived on November 7.
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Minerva A.
Rating: 1 out of 5
following a purchase from 30/10/2022
Well, I have always bought here, but this last time the ham arrived and when I opened it there was a small beetle walking on the ham, I contacted them and they didn't even bother to reply... I won't order even one more.
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Ángel T.
Rating: 1 out of 5
following a purchase from 27/10/2022
The ham is very very hard, my children can't even eat it.
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Pilar D.
Rating: 1 out of 5
following a purchase from 20/10/2022
Even though everything has gone great before, this time I didn't receive my order until two days later, despite having paid for more expensive shipping costs to arrive in 24 hours, as it was a very important commitment I had that day. I was left in a bad situation and also did not receive any apology from them.
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Javier L.
Rating: 1 out of 5
following a purchase from 19/10/2022
I'm sorry to say that it is very very salty.
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Ana Isabel A.
Rating: 1 out of 5
following a purchase from 20/10/2022
The delivery was correct, but the ham is super salty.
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Néstor R.
Rating: 1 out of 5
following a purchase from 08/10/2022
It is misleading, the product is advertised as from the black-footed pigs and it is nothing like that.
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Rafael G.
Rating: 1 out of 5
following a purchase from 16/10/2022
Average, I expected more.
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Esther M.
Rating: 1 out of 5
following a purchase from 13/10/2022
Salty hard wine.
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Andres L.
Rating: 1 out of 5
following a purchase from 07/10/2022
A bit disappointed since the shoulder is quite dry and in some places rancid. What a shame.
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Jesus B.
Rating: 1 out of 5
following a purchase from 07/10/2022
the ham received is bad, I wanted to return it.
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Julio Deltoro D.
Rating: 1 out of 5
following a purchase from 05/10/2022
The ham is quite dry and salty and the fat seems a bit rancid.
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Victor José E.
Rating: 1 out of 5
following a purchase from 07/10/2022
The last ham was super hard, I asked for another and it smells very rancid, I am going to return it; they have greatly reduced the quality, the first ones were very good but the last two have taken away my desire to buy again.
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Ibai A.
Rating: 1 out of 5
following a purchase from 04/10/2022
No formality at all, it arrived 10 days late, the ham is very good so we have no complaints about the product but we do about the deadlines.
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