English 
Français 
Español 
I
Rating: 1 out of 5
The ham is very tender, I don't like it at all, it looks like meat.
Translated reviews
Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
1 star review
Reset filtersA
Rating: 1 out of 5
Terrible service, 17 days to receive ham, bad manners.
Translated reviews
F
Rating: 1 out of 5
I have requested a return of the product. And I still have no news that they are paying attention to me. And this evaluation message does not give me much confidence.
Translated reviews
D
Rating: 1 out of 5
Never again!!!, the ham we bought was all fat. They do not respond to complaints and if you call they answer rudely and tell you to go to hell. Pray not to have any problems because they don't want to know anything....
Translated reviews
D
Rating: 1 out of 5
very disappointed with the 5J Iberian ham shoulder bought during the Black Friday 2021 campaign. It does not have the expected flavor for the price it costs.
Translated reviews
J
Rating: 1 out of 5
I AM NOT GOING TO PLACE ANY OTHER ORDER. THE SHOULDER WAS TOO DRY AND THE REST OF THE ASSORTMENT WAS NOT IBERIAN.
Translated reviews
G
Rating: 1 out of 5
Terrible!! Health Alert!!! They sent me the ham with worms over half a centimeter long, totally disgusting and unhealthy. I have been claiming a refund for 1 week and they are not providing any solution. I am going to report to Health and Consumer to prevent them from scamming anyone else.
Translated reviews
C
Rating: 1 out of 5
113 euros for a ham that was more fat than ham.
Translated reviews
E
Rating: 1 out of 5
At least one batch came with the box damaged, and the chorizo was missing and the box of sweets was open, incomplete, and the sweets were broken.
Translated reviews
U
Rating: 1 out of 5
The ham arrived a week later than stipulated. They sent me a message saying it had been shipped and it was not true. The ham itself is tasty but very little cured. I don't think I will order again.
Translated reviews
E
Rating: 1 out of 5
I already wrote them an email giving my opinion but I see they haven't seen it. The cheeses are perfect but the shoulder arrived and is totally uncured. Soft soft. The truth is I am somewhat disappointed.
Translated reviews
L
Rating: 1 out of 5
the shoulder has gone bad at the edges
Translated reviews
J
Rating: 1 out of 5
Disappointing. The shipping was fine, but I made a suggestion/complaint by phone and I am still waiting for a response. As you may have noticed, I have not bought again and I have found a new distributor from whom I have purchased approximately 1000 euros worth. It's Christmas!!
Translated reviews
J
Rating: 1 out of 5
The ham is very good, but the management is not, I am still waiting for them to refund the amount equivalent to the Black Friday discount that was pending to apply. Last complaint to the info email on December 1st and I still have not received a response.
Translated reviews
A
Rating: 1 out of 5
Disappointing. The first ham order I made last October was great; it was the same as in the photo. However, this last one they sent me 2 hams that have nothing to do with it (it's not that they are bad, they are just 'normal'). It seems they 'hook' you with the first order and then send you what suits them. What a shame.
Translated reviews
J
Rating: 1 out of 5
They send a different product than the one I ordered without making any inquiry. My first and last orders.
Translated reviews
J
Rating: 1 out of 5
The shoulder is very little cured, I have communicated this to you and basically you told me to be lucky with the next purchase. You didn't offer me a change or a refund. I don't think I will make more purchases on this website.
Translated reviews
G
Rating: 1 out of 5
I have sent 3 emails and they do not respond.. The Benito gold series ham has come out completely raw, I sent a video for them to see and no one responds to me.. Totally scammed..
Translated reviews
D
Rating: 1 out of 5
The ham and cheese were fine, but they did not debone the ham, as I requested and paid for. They do not respond by email and they also do not answer the phone, so I consider that money lost. Customer service is TERRIBLE.
Translated reviews
D
Rating: 1 out of 5
Hello, I placed the shoulder with the hoof down and the little I have cut is hard and salty. It is the first time in my life that I have bought a shoulder or ham. I don't know if that is normal or not. Let's see when I cut more if it remains the same. Best regards.
Translated reviews
J
Rating: 1 out of 5
Very dry and salty.. All the fat is yellow.. I will never buy again
Translated reviews
A
Rating: 1 out of 5
Good morning my opinion is that from an 8kg ham about 3.5 kg of clean ham comes out and not 3kg as I have received many packaging bags but then there are only 60g of ham inside.
Translated reviews
M
Rating: 1 out of 5
This time I did not like either the cut or the packaging.
Translated reviews
J
Rating: 1 out of 5
It is not what I ordered I will not order anything again
Translated reviews
M
Rating: 1 out of 5
The ham arrived with a lot of fat. First they offered us the option to return it, then they 'advised' us not to return it and instead they would refund us 20 euros, but we never heard from them again.
Translated reviews
A
Rating: 1 out of 5
I ordered a boneless ham and you didn't send either the bones or the pieces, out of an 8kg ham only 3.100kg arrived, price per kg 38 euros, thank you very much for everything but we will not order anything again, you are shameless.
Translated reviews
A
Rating: 1 out of 5
The ham is salty, it does not have a single streak of fat, being Iberian it must have been born on the peninsula. It is not worth what I paid for it. On the other hand, I requested that my order be canceled to buy a shoulder and received no response.
Translated reviews
C
Rating: 1 out of 5
Excellent
Translated reviews
A
Rating: 1 out of 5
It is not at all what I expected, what was shown on television is a scam.
Translated reviews
J
Rating: 1 out of 5
One of the products arrived with the preferred consumption date expired.
Translated reviews
S
Rating: 1 out of 5
Shoulder all fat and bad taste, the cheese was good, better the benito than the navas from the previous pack...
Translated reviews
M
Rating: 1 out of 5
Terrible, I called on the 12th saying that a ham I gifted is too salty, the other one that was for me I haven't started yet) a lady told me when I called that the manager would call me back and I'm still waiting, call me to give me a solution (I don't know if I should start the complaint) I await your call. Best regards.
Translated reviews
D
Rating: 1 out of 5
I received a cheese that was bad, I complained and they haven't even replied to me.
Translated reviews
P
Rating: 1 out of 5
The ham did not turn out well, it was very dry and too salty.
Translated reviews
J
Rating: 1 out of 5
This ham is totally dry, it's inedible, I have to throw it away.
Translated reviews
N
Rating: 1 out of 5
Honestly very upset.
Translated reviews
J
Rating: 1 out of 5
It has little iberian, very dry.
Translated reviews
K
Rating: 1 out of 5
Bad, all fat.
Translated reviews
J
Rating: 1 out of 5
VERY, VERY DISAPPOINTED........
Translated reviews
Á
Rating: 1 out of 5
Bad hard dry very low quality.
Translated reviews