Customer reviews of JamónyPaletilla

They are scammers, I paid for a ham weighing 4 to 4.5 kg and when I weighed it, it was 3.2 kg. Do you think we are fools and won't weigh it? You earn more with the kilo you scam us than with the rest of the ham. The ham is great though.

The shoulder weighs 4kg with packaging, being the purchased weight range 4 to 4.5kg. It is vacuum packed, something that is not mentioned. And it has a green tie when the description assures that it is acorn-fed, not cebo. I wrote to them expressing my displeasure and asking them to explain if I misinterpreted it. And I only received a request to send them some photos and then silence....

I have not received the order! I request a refund of the amount.

Shoulder of just weight unspecified, dry on one side and almost all fat on the other, hardly any product left to taste. What seemed like a bargain turned out to be a complete robbery.

I bought a "Don Bernardo" cheese and had the happy idea of ordering it in vacuum-packed 4 quarters, I didn't imagine that they wouldn't be the 4 quarters of the same cheese. I received 1 large quarter and 3 small ones, cut terribly, nothing professional and with a total weight of 2.5 kg, when the advertisement indicates that the weight margin of the cheese would be between 2.8 and 3 kg.

5 opened packets arrived. I sent an email with the complaint and the photos and no one has replied.

More than half of the ham packets came with a defect in the heat sealing and therefore with loss of vacuum.

The shoulder should weigh 4 kg, and it weighs 3.5 kg, I filed a complaint, sent photos and still no resolution to the problem. Can they tell me what the problem is? I feel deceived.

I have been trying to contact them for three days. I sent them an email over the weekend since on Friday we received the ham and as of today it is impossible to cut it due to how dry and hard it is. One thing is that it is cured and another that it is so hard that it can't even be cut and the little we have been able to try leaves a prick in the throat. We are regular consumers of this product (Iberian acorn-fed ham) and although we usually buy them at Jamones Eídriz and Maximiliano (where the products and service have always been extraordinary), we wanted to try with Jamón y Paletilla, but it is clear that we made a mistake. Because they neither answer the customer service phone nor have they replied to the email. We always give my two brothers a ham for Christmas and I am clear that given the result we will make the purchase directly at Jamones Eídriz. (Where they offer a guarantee of product return if it is in the expected conditions and provide excellent service. My experience has unfortunately not been positive.

The shoulder that arrived is practically all fat. 75€ for the little ham I got, it would have been more worthwhile to buy a few packets because I see what there is, because I feel totally deceived by this shoulder, honestly.

I did not receive the ham that I paid for, very bad customer service, I do not recommend anyone to buy here.

Soft and very salty ham, took too long when it is announced that it will be at home in 48 hours, a lie. I do not recommend anyone to this store and I will not buy anything again.

The shoulder is inedible... very salty. I have written to you several times and you have remained silent. Regrettable, I feel deceived.

I did not receive the ordered ham, they sent another one of a different brand thinking it was similar, they do not answer the phone or respond to messages sent through their website, I will not buy again nor recommend doing so.

Slow shipping and no customer service. I requested to cancel, but they still sent it 10 days later. The product seems to be fine, but I haven't tried it because I had to get a replacement.

My experience with this purchase has not been satisfactory. The information about the shipping has been unclear and, at several points, directly incorrect. This caused a delay regarding the agreed deadlines, creating a problem. I consider it important that they improve communication and precision in tracking shipments to avoid such situations.

Shameful, I received the uncured shoulder, they never answer the phone, do not respond to emails, I have sent videos, photos, etc... I do not recommend it.

A very bad salty shoulder, not the next one, besides I call the salesperson and they do not answer me, I write to them and send photos of the shoulder and they do not say anything, they do not do anything to solve it, I do not recommend anyone to buy here and I ordered one with more than 6 kilos and it does not reach 5.5 kilos, if they can stick it to you, they stick it bent, the shoulder even the dogs do not want it because of how salty it is, I will never buy anything here again.

The first ham I bought was fine, but the one that has arrived now is dry, it has no infiltrated fat. For being a Duroc, I expected more.

I have made a return of a product and I still have not received a response, I have been waiting since last week, with no response.

Unfortunately, I will not repeat, the ham is very dry.

Disastrous. I ordered 10 packs of 100 Iberian cebo and opened 1 and it did not seem Iberian, it was clumping, I started another and it was the same. I called to complain and they told me the ham was fine. So the after-sales service is terrible.

I placed an order more than a week ago and my shoulder is still going around Berlin, and I still have not received it. Maybe they should change their shipping company! Even though I gave them all my information, no one has contacted me. GSL also does not have a number to call, so I don't know what to do, just wait.

Initially, the order was delayed in delivery and I had to keep calling to ask about the real status of the order and demand immediate shipping or cancellation. Then the ham arrived with worms inside the packaging (100% Iberian - D.O. Jabugo), after attaching images and videos of what happened through the means they indicated to me, my email with the evidence was overlooked and the resolution of the case was delayed... until I called, they could not find my email... After collecting and sending a new ham, for now, the quality leaves much to be desired. It is true that we started on the

dry

side and the salt point is excessive... we will see if the inside improves...

It is not bad in flavor, but very little curing, the meat is very soft like gum, and we started it on the hard side. I will not repeat the purchase on this page.

It is a bad company with very poor customer service and irresponsible and bad quality.

Unfortunately, I would not buy this ham again as it has turned out very raw.

The ham purchased, which has been several, really does not arrive whole, it is ridiculous what they send you, I have never had such a bad buying experience and such little seriousness as a company not to respond to everything I say here.

I did not receive my order more than a week ago.

The ham has nothing of 50% Iberian... it is an ordinary ham and look that I paid 160 euros for the pack. This time I am very disappointed with the purchase I made.

Order of a pack delivered without the cheese or the charcuterie announced in the offer.

Extremely bad ham, hard, dry, not suitable for eating.

They still have not responded to me about a ham that arrived in bad condition.

Does not meet the expectations created. I will not buy again.

It is not very cured, on the contrary, it gives me the feeling that it is a little soft.

I have ordered several times and everything has always been perfect, only once the product was not right but the return was quick and the replacement was too.

Too hard, well rather not hard, dry.

It came with a very thick cut of the shoulders and is hard to eat.