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F
Rating: 1 out of 5
The ham is very dry and the quality is very questionable... it seems like a Duroc ham instead of Iberian. Not satisfied at all.
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
1 star review
Reset filtersA
Rating: 1 out of 5
This is the second order we made and the ham arrived completely different both in shape and in curing and flavor. Excessively soft ham and lacking in flavor, very little cured and we are still unable to eat it for that reason.
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A
Rating: 1 out of 5
Very bad idea to buy a ham in this store. I wanted to try and change from where I always order, a big mistake that clearly will not happen again. The ham is salty and tender and they say it cannot be exchanged... the first time I hear that... my advice is not to buy here... they are the worst....
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M
Rating: 1 out of 5
Good morning, from the pack I bought of 5 deboned shoulders, I have tried one so far and it came out dry and salty. I hope the others are luckier. Thank you.
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M
Rating: 1 out of 5
It did not turn out good, it is like a serrano, not acorn-fed.
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A
Rating: 1 out of 5
It was uncurated.
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R
Rating: 1 out of 5
It is too dry.
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C
Rating: 1 out of 5
Inedible, super salty, you can't eat more than two slices because you have to drink a liter of water, I received it with the packages weighing 3 kilos.
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P
Rating: 1 out of 5
When formalizing the order, I was informed that I would receive a gift for each ham. I have received nothing and customer service leaves much to be desired. Moreover, the quality of the product is mediocre. I totally discourage buying from this company.
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J
Rating: 1 out of 5
I bought a shoulder not very high in price 60 e but the shoulder weighed three kilos when it said four to six, the shoulder is gold selection and has nothing of gold, in short, I will not buy again, I assure you.
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C
Rating: 1 out of 5
An extremely dry ham. I returned it and I am waiting for the refund of the import.
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J
Rating: 1 out of 5
I give one star for the shipping which was correct but the ham was terrible, lacking in curing, I don't know how a company can sell products like this.
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J
Rating: 1 out of 5
It took a long time to arrive, the sausages were acceptable, the ham was terrible, supposedly 50% Iberian breed and the worst ham I have ever tried in my life. First and last purchase at this place.
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J
Rating: 1 out of 5
Stale and spoiled ham.
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J
Rating: 1 out of 5
The product is good... but the weight on the website said 5kg to 5.5kg and the actual weight weighed on the scale is 3.2kg... very far from reality. I am a regular customer and I will think carefully before buying again on your website. Sincerely, Jordi.
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P
Rating: 1 out of 5
The bag arrived open, and all the product was scattered in the box.
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A
Rating: 1 out of 5
it does not match my order and I have no response from customer support.
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J
Rating: 1 out of 5
I have bought several times in this store with good results, but my last order of Lot 2 Iberian Cebo Ham 50% Iberian Breed Iberian Sliced + Payés Sausage 500gr. (FORMAT: MACHINE SLICED) leaves much to be desired, I have eaten much better normal ham, it is hard, with hardly any flavor or fat, in short, I would not buy again.
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I
Rating: 1 out of 5
13 vacuum-packed packages arrived and the shoulder weighed approximately 4kg. I filed a complaint and have not received a response.
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G
Rating: 1 out of 5
The ham they sent me was very dry and hard, for being a ham of more than 100€ it should not be like this.
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B
Rating: 1 out of 5
salty shoulder... has little of Iberian.
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A
Rating: 1 out of 5
The product received is inferior in weight to what I ordered and paid for. I called during their business hours and they do not answer the phone, nor do they respond to complaints on their website.
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I
Rating: 1 out of 5
I received it and it was stale, I was vomiting and feeling unwell, evacuating, after more than a week of claiming they pick it up and take it away, yesterday they finally picked it up, but I still have not been refunded the 110€ I paid for the shoulder.
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A
Rating: 1 out of 5
Of the 6 1/2 cheeses I bought, only 1 of them had 1,500, the others didn't reach 1,300, supposedly more or less they reached 1,500. You are very unprofessional and care very little for new customers ...
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M
Rating: 1 out of 5
After a week I had to claim the order. The cut is very thick and difficult to eat and it is also very salty.
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F
Rating: 1 out of 5
Product with contradictory characteristics
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M
Rating: 1 out of 5
They didn't send me what I ordered due to lack of stock, I accepted to change for another piece of Iberian legacy and we were not convinced, it was salty and dry. Very dissatisfied
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A
Rating: 1 out of 5
Nothing good
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D
Rating: 1 out of 5
The shoulder I bought was super hard and since I didn't know how to return it, I took it and threw it away, the cheese was very good and the sausage the same
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D
Rating: 1 out of 5
The shoulder is very salty and doesn't seem Iberian. Since I have bought it more times and this time it has nothing to do with the cut either.
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G
Rating: 1 out of 5
Disaster. I paid for field-fed ham and they gave me cheap feed. Now I don't have the ham I wanted nor the extra money I paid. I waited 15 days, so I don't think I have to return it from Croatia and go through all that again for a month.
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R
Rating: 1 out of 5
Very dry
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M
Rating: 1 out of 5
This shoulder was tiny compared to the other one I bought that cost me less
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G
Rating: 1 out of 5
The ham is very tender, lacks curing and is very poorly cut
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M
Rating: 1 out of 5
The ham was rock hard.. we couldn't enjoy it as we had planned
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M
Rating: 1 out of 5
The ham was cooked by the heat, the smell and the taste were bad for that reason, a great disappointment.
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J
Rating: 1 out of 5
Very dry, little flavor. Unacceptable
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J
Rating: 1 out of 5
The product is not as I expected, and customer service is a 0, they don't answer the phone or emails, and the shipping is a total disaster, an order. From Thursday which is an hour away, took a week to deliver it to me.
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A
Rating: 1 out of 5
More shoulder than ham and very salty. Money wasted
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R
Rating: 1 out of 5
70% fat at a gold price. I sent them a photo and they didn't even bother to contact me. 100 euros thrown in the trash
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