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E
Rating: 1 out of 5
I have bought many times, but this last time the ham is unmanageable. Dry and hard, it can't even be cut.
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Customer reviews of JamónyPaletilla
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
Summary of reviews
JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.
1 star review
Reset filtersC
Rating: 1 out of 5
Shoulder in bad condition, raw meat and rotten parts. They do not respond to messages.
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D
Rating: 1 out of 5
It takes 1 week to arrive.
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J
Rating: 1 out of 5
I have bought several hams and shoulders, and this is by far the worst. It has no flavor. Disappointed.
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M
Rating: 1 out of 5
The product arrived defective; we had to throw it away since it spent more than two weeks in a van saying they were delivering it and that we were not home, but unfortunately, there is always someone at home because my mother cannot leave the house. So with this heat and a delivery company that unfortunately is the worst in the city, two factors combined have made us throw 75 euros in the trash. You probably have a great product, but with such poor management as the one you hired for delivery, I don't think a product will ever arrive in optimal conditions.
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E
Rating: 1 out of 5
I ordered a sliced ham by machine and received very few packs of ham... the box looked tampered with, showing the packs, and inside was a bottle of sparkling wine and a piece of Iberian chorizo and part of the bones of a ham... totally disappointed with my order.
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F
Rating: 1 out of 5
Very good quality.
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B
Rating: 1 out of 5
The ham I bought is super salty; I am a regular customer, and the truth is that I am quite angry.
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J
Rating: 1 out of 5
The piece received does not correspond to the 'expectations' generated in the advertising.
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V
Rating: 1 out of 5
Of the 3 nougats I ordered, I received 2 that I didn't order :( I ordered 2 of the soft one and one of chocolate, and I only received the chocolate and 2 of the hard one.
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D
Rating: 1 out of 5
The shipment has been going around for 5 days without refrigeration, or I would have to go pick it up 25 km from my address.
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M
Rating: 1 out of 5
It has no flavor.
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J
Rating: 1 out of 5
It seems as if the shoulder is raw.
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M
Rating: 1 out of 5
The ham came raw with a taste like the worst hams, far from the Iberians they advertise; it cannot be eaten. I feel cheated; I will not buy more and certainly do not recommend it.
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F
Rating: 1 out of 5
Order placed on the 6th, and we are on the 18th, and it still hasn't arrived. I paid for refrigerated shipping in 24/48, and nothing. It has been throwing money away. On the other hand, they do not respond to emails or provide information. Change supplier for next time.
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M
Rating: 1 out of 5
The order took 10 days to arrive, and the product did not turn out to be what was expected. The packages did not have labels for packaging and expiration dates; the ham inside looked plastic, and the only thing 100% acorn was the black label that accompanied the bones, dry, very dry, which made me think it had not been sliced that same week, nor even the previous one. The price was not cheap. Very bad experience, not to recommend Jamón y Paletilla del Vendrell (Tarragona). Better to buy directly.
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L
Rating: 1 out of 5
I find it a VERY ordinary ham for what I paid.
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L
Rating: 1 out of 5
Hello Ham without flavor, totally tasteless Just useless ...
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A
Rating: 1 out of 5
I have already sent you 2 emails saying that the ham tastes bad because it came in a delivery van without refrigeration in the middle of June, and therefore, it broke the cold chain.
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F
Rating: 1 out of 5
Absolutely dry ham
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J
Rating: 1 out of 5
Meets expectations
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L
Rating: 1 out of 5
Misleading advertising, the order has nothing to do with the photo, I received a half ham that looked more like serrano ham than iberian, it's a shame I don't have options to upload photos to compare the internet photo with the photo of the order I received.
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J
Rating: 1 out of 5
Too much bacon, excessive
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A
Rating: 1 out of 5
I ordered a Benito shoulder but they sent a Desire Iberian shoulder!
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N
Rating: 1 out of 5
Just to say that it is very salty. The shoulder and the iberian ham should always be just right in salt but not too salty and this shoulder is very salty. The purchase did not go well.
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J
Rating: 1 out of 5
they do not answer the phone. they cannot be located
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F
Rating: 1 out of 5
It went bad and they do not respond, I have called, left a voicemail, written and nothing...
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A
Rating: 1 out of 5
1st order a success, 2nd low quality of the products from the Desire Iberico brand and I wanted to give it another chance, with this 3rd and the 100% iberian cebo shoulder from legado the worst I have tried, 80% is bacon, there is hardly any ham and I don't even know which side to cut to see some ham, too cured that it can't even be cut and flavor a 5. Unfortunately, I think this will be my last order here. They also said that in this order they would have a detail for me which they sent in the 2nd and they didn't have it either. I am honestly disappointed.
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O
Rating: 1 out of 5
I bought three spicy sobrasadas from Mallorca. Invoice 08 1583 from 15/05/2025. The three sobrasadas have a bloomed piece and it honestly seems unbelievable that this happens in all three. I have bought from them several times and with this experience I doubt I will repeat any purchase or recommend them to anyone. Thank you
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J
Rating: 1 out of 5
I ordered a ham with approximately 30 months of curing. And they sent me a ham that had just 20 months. It is tender and the label on the ham indicated that it was from week 39/2023 do the math. So it was lacking curing.
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J
Rating: 1 out of 5
I recently bought several things. I was happy until after my last order, I had a problem as not everything arrived that was included and after trying to contact the store by message, phone or email, I receive no response. The after-sales service is terrible, therefore, I do not recommend the purchase, since if you have any problem, they do not respond to it. I have given them more than 2 weeks and still have no news.
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L
Rating: 1 out of 5
It has no flavor
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J
Rating: 1 out of 5
In 10 days I have not received my order.
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F
Rating: 1 out of 5
A complaint was made for receiving a rather dry and slightly salty iberian ham, from the seller no response for its return. I will not buy more online.
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C
Rating: 1 out of 5
The after-sales service is non-existent, if you have a problem, which can perfectly happen when buying a ham, they do not attend by phone or any communication channel, so unfortunately this store cannot be recommended, despite having products with a very good quality/price ratio.
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J
Rating: 1 out of 5
It is not what they say, a serrano ham nothing more, others of author pass them on the right.
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J
Rating: 1 out of 5
The shoulder arrived infested with ham mites, I had to throw it away completely, the company also does not take responsibility, a shame.
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J
Rating: 1 out of 5
Half the ham was bacon. We will not repeat
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A
Rating: 1 out of 5
I sent them a photo of the state of the ham with part of it looking rotten and I still have not received a response from you.
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J
Rating: 1 out of 5
My last order has left much to be desired in quality. I wrote to them to solve it and they have not replied.
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