Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews
5 8 381 69% 4 1 447 12% 3 786 6% 2 530 4% 1 981 8%

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

Reviews 2, 3, 4 and 5 stars

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M
Michel T.
Rating: 5 out of 5
following a purchase from 29/12/2025
Fast shipping. Good product. Perfect!!
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Francisco Javier S.
Rating: 5 out of 5
following a purchase from 25/12/2025
excellent
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Response from JamónyPaletilla
Hello Francisco Javier!

Thank you very much for your excellent rating. We are glad to know that you had a positive experience at JamónyPaletilla. We hope to see you again soon.

Best regards!
A
Alejandro G.
Rating: 3 out of 5
following a purchase from 23/12/2025
A little dry.
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Response from JamónyPaletilla
Dear Alejandro, we thank you for sharing your opinion about our store "Jamón y Paletilla". We regret that you found our products a little dry and we will take your comment into account to improve the quality of our products. We hope you will give us another opportunity in the future.
F
Fernando A. G.
Rating: 3 out of 5
following a purchase from 26/12/2025
Everything was very good, product and service
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Response from JamónyPaletilla
Dear Fernando A.,

We sincerely appreciate you taking the time to leave your opinion. We are pleased to know that you found our products and services of good quality. Your satisfaction is very important to us and we hope to continue improving to offer you an even better experience in the future.

We remain at your disposal for any inquiries.

Sincerely,
The Jamón y Paletilla team.
D
Daniel M.
Rating: 5 out of 5
following a purchase from 01/01/2026
Very happy, great price and quality.
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Response from JamónyPaletilla
Hello Daniel!

Thank you very much for your comment and for the 5-star rating. We are glad to know that you are so satisfied with the quality and price of our products. We hope to see you again at JamónyPaletilla. Best regards!
V
Vicente M.
Rating: 5 out of 5
following a purchase from 30/12/2025
EVERYTHING VERY GOOD
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Response from JamónyPaletilla
Dear Vicente,

We sincerely thank you for your very positive comment. We are glad to know that your experience with JamónyPaletilla has been satisfactory. We are committed to offering the best quality and service, and your opinion motivates us to keep striving.

Sincerely,
The JamónyPaletilla team.
F
Francisco F.
Rating: 4 out of 5
following a purchase from 29/12/2025
The reception was on time, although due to the holidays the delivery was delayed.
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Response from JamónyPaletilla
Dear Francisco,

We sincerely appreciate your comment and are glad to know that the reception was on time, despite the delay caused by the holidays. We work to provide the best possible service and your observations help us improve. We hope to serve you again in the future.

Sincerely,
The JamónyPaletilla team.
J
Juan Carlos C.
Rating: 2 out of 5
following a purchase from 09/12/2025
The order took a while to arrive (more or less within the deadlines), the shoulder weighed just right (much less than 4 kg) and the flavor leaves much to be desired..... I will not repeat
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Ana G.
Rating: 5 out of 5
following a purchase from 22/12/2025
The order, presentation, etc., great, I have bought several times and everything is fine, but it was a gift to family members I trust and they say it is too salty. Thank you
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Response from JamónyPaletilla
Dear Ana,

We sincerely appreciate your rating and your comments about your experience with JamónyPaletilla. We are glad to know that the presentation and service have been to your liking. We regret that the flavor did not meet your family's expectations. We will take your opinion into account to improve our products. We hope to see you again soon.

Thank you for your trust!

Best regards,
The JamónyPaletilla team
J
José O.
Rating: 5 out of 5
following a purchase from 18/11/2025
Everything on time and good product! We will repeat!!
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Response from JamónyPaletilla
Dear José,

We sincerely thank you for your excellent rating and your kind words. We are pleased to know that you are satisfied with our product and service, and we will be happy to welcome you again at JamónyPaletilla. See you soon!
C
Carmen M.
Rating: 4 out of 5
following a purchase from 29/12/2025
A little salty
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Response from JamónyPaletilla
Dear Carmen,

We sincerely thank you for your comment and for your rating of 4/5. We regret that you found our product a little salty. Your opinion is very valuable to us and we will take it into account for future improvements. Please feel free to contact us if you have any other suggestions or concerns.

Sincerely,
The JamónyPaletilla team.
J
José Antonio R.
Rating: 4 out of 5
following a purchase from 23/12/2025
CORRECT.
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Response from JamónyPaletilla
Dear José Antonio,

We sincerely appreciate your rating and your comment. We are glad to know that your experience at JamónyPaletilla has been correct. We always work to improve and offer the best to our customers. We hope to see you again soon.

Best regards,
The JamónyPaletilla team.
E
Expoalma Sl E.
Rating: 3 out of 5
following a purchase from 12/11/2025
We made a large order to gift to the workers for Christmas, and many of the boxes arrived broken
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Response from JamónyPaletilla
Dear customer,

Thank you for sharing your experience with us. We regret that some of the boxes arrived broken and understand the inconvenience this may have caused. Your opinion is very valuable and will help us improve our service and packaging. Please do not hesitate to contact us directly to resolve any issues.

Sincerely,
The Jamón y Paletilla team.
B
Beni M.
Rating: 5 out of 5
following a purchase from 29/12/2025
Good quality.
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Response from JamónyPaletilla
Dear Beni,

We sincerely thank you for your comment and for giving us a rating of 5/5. We are glad to know that you appreciated the quality of our products. Your satisfaction is our priority, and we hope to continue offering you the best in the future.

Sincerely,
The JamónyPaletilla team
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Enrique M.
Rating: 5 out of 5
following a purchase from 30/12/2025
Good price and received on time
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Response from JamónyPaletilla
Dear Enrique,

We sincerely thank you for your comment and your rating of 5/5. We are pleased to know that you found a good price and that your order arrived on time. Your satisfaction is our priority, and we hope to serve you again in the future.

Best regards,
The JamónyPaletilla team
C
Cristina D.
Rating: 3 out of 5
following a purchase from 31/10/2025
The management was very good. The delivery was very good. But the product, a little improvable. The shoulders are dry and salty, of the two I could try.
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Response from JamónyPaletilla
Dear Cristina, we sincerely appreciate your opinion and are glad that you are satisfied with the management and delivery. We regret that the shoulders did not meet your expectations and we will take your comments into account to improve the quality of our products. Your satisfaction is very important to us.
D
Dolores C.
Rating: 2 out of 5
following a purchase from 16/12/2025
We ordered some batches for the company and by chance we realized that all the batches came with two pieces less of products. It wasn't just one batch that was mistaken, no, it was in all of them. We had to ask all the workers if they had received those products and they all agreed that they had not. It is very unpleasant to have to ask the workers if the batch was correct, it is not a company task, you have to ensure that everything is correct. We complained and they sent us the missing products without a single apology, they just sent them. Imagine having to package and deliver the missing products to the workers. It was horrible.
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Arantxa B.
Rating: 5 out of 5
following a purchase from 27/12/2025
Delicious and I will definitely buy again soon
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Response from JamónyPaletilla
Dear Arantxa,

We sincerely thank you for your very positive review. We are pleased to know that you enjoyed our products and that the speed of service was to your liking. We hope to see you again soon at JamónyPaletilla!
N
Nereida F.
Rating: 5 out of 5
following a purchase from 23/12/2025
Everything was great as in previous times!!
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Response from JamónyPaletilla
Thank you very much, Nereida! We are glad to know that you are satisfied with your experience at JamónyPaletilla, as in previous occasions. Your support is very important to us. We hope to see you again soon!
A
Alvaro M.
Rating: 5 out of 5
following a purchase from 12/11/2025
Everything went as agreed.
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Response from JamónyPaletilla
Hello Alvaro!

Thank you very much for your comment and for the rating of 5/5. We are glad to know that everything went as agreed. Your satisfaction is our priority. We hope to see you again soon at JamónyPaletilla!

Regards,
The JamónyPaletilla team
J
Jose M.
Rating: 4 out of 5
following a purchase from 22/12/2025
It arrived as promised, good quality but one kg short in packages of a 4 kg ham. a 4 kg ham.
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Response from JamónyPaletilla
Dear José, we sincerely appreciate your comment and are glad to know that the quality of the product has been to your liking. We regret the discrepancy in weight and will take your observation into account to improve our services. We hope you enjoy your ham and we are at your disposal for any inquiries.
R
Rafael F.
Rating: 5 out of 5
following a purchase from 29/12/2025
I have been a customer for a long time... there must be a reason
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Response from JamónyPaletilla
Dear Rafael, we sincerely thank you for your trust and loyalty to "JamónyPaletilla". Your satisfaction is our greatest reward and motivates us to continue offering products of the highest quality. We hope to continue serving you for a long time to come!
L
Lorena M.
Rating: 5 out of 5
following a purchase from 22/12/2025
10
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Response from JamónyPaletilla
Hello Lorena!

Thank you very much for your incredible rating and comment. We are glad to know that your experience at JamónyPaletilla has been so positive. We hope to see you again soon.

Best regards,
The JamónyPaletilla team
S
Serafin A.
Rating: 5 out of 5
following a purchase from 26/12/2025
I can't comment on the ham yet, I will do so when I try it. Regarding the shipping, I must say that it was supposed to arrive on the 31st, the package got lost and arrived 2 days later, and as for the packaging, too mediocre! How can you send a ham wrapped only in paper inside a cardboard box?? The box arrived, as is normal, BROKEN at the hoof part, let's see if they improve this concept!
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Response from JamónyPaletilla
Dear Serafin,

We sincerely appreciate your rating and comment. We regret the inconveniences you have had with the shipping and packaging of your order. Your experience is very important to us, and we will take your observations into account to improve our service and ensure that the ham arrives in perfect condition. We hope that when you try the ham, your experience will be very satisfactory.

Best regards,
The JamónyPaletilla team
A
Alfonso A.
Rating: 5 out of 5
following a purchase from 28/12/2025
Everything is fine.
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Response from JamónyPaletilla
Dear Alfonso,

We sincerely appreciate your rating of 5/5 and are pleased to know that your experience at JamónyPaletilla has been positive. We are committed to always offering the best to our customers. We hope to see you again soon!
B
Baltasar B.
Rating: 5 out of 5
following a purchase from 21/12/2025
Excellent Quality
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Response from JamónyPaletilla
Dear Baltasar, we sincerely thank you for your very positive comment about the quality of our products at JamónyPaletilla. We are pleased to know that you have had a satisfactory experience. We hope to serve you again soon.
A
Angeles R.
Rating: 4 out of 5
following a purchase from 21/11/2025
The products were very good, but the shipping took a long time.
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Response from JamónyPaletilla
Dear Angeles, we appreciate your comment and are glad to know that you are satisfied with our products. We apologize for the delay in shipping and are working to improve our delivery times. We hope you will trust us again in the future.
A
Ainhoa M.
Rating: 5 out of 5
following a purchase from 23/12/2025
Excellent quality
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Response from JamónyPaletilla
Dear AINHOA,

We sincerely thank you for your comment and for giving us a rating of 5/5. We are glad to know that you have enjoyed the quality of our products. Your satisfaction is our priority, and we hope to continue offering you the best in the future.

Sincerely,
The JamónyPaletilla team
V
Vasilica B.
Rating: 5 out of 5
following a purchase from 21/12/2025
SUPER PACKAGE VERY WELL PACKAGED SUPER PRODUCTS
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Fran O.
Rating: 5 out of 5
following a purchase from 25/12/2025
Fast service and quality product
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Response from JamónyPaletilla
Dear Fran, we sincerely thank you for your valuable opinion. We are pleased to know that you are satisfied with our fast service and the quality of our products. We hope to welcome you back soon at JamónyPaletilla.
J
Javier S.
Rating: 5 out of 5
following a purchase from 27/12/2025
Good morning. We haven't tried it yet because it arrived yesterday in the afternoon and I picked it up in the evening at the pickup point after waiting days. You have fulfilled since you sent it the next day, but from the 29th until the 5th it didn't arrive and I had to buy more ham in my locality. The GLS company did not function correctly. Last Friday, the 2nd, they reported a traffic incident and there was no problem in delivery, in fact, another company brought me another package on Friday that I had ordered on the 30th. As I said, my discontent is with the transport company. Best regards.
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Response from JamónyPaletilla
Dear Javier,

We sincerely thank you for sharing your experience with us. We regret that you had issues with the delivery of your order and understand your frustration with the transport company. We appreciate your patience and hope you enjoy your ham once you try it. We are here to assist you with any concerns you may have in the future.

Best regards,
The JamónyPaletilla team.
A
Arturo M.
Rating: 4 out of 5
following a purchase from 23/12/2025
The quality has been correct.
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Response from JamónyPaletilla
Dear Arturo,

We sincerely thank you for your comment and for taking the time to evaluate our products. We are glad to know that you were pleased with the quality. If you have any additional suggestions or comments, please do not hesitate to let us know. We will be happy to improve your experience in the future.

Sincerely,
The JamónyPaletilla team.
I
Ignacio E.
Rating: 2 out of 5
following a purchase from 26/12/2025
I have bought a lot and the last has been disappointing, but the worst has been the attention received and that they have not listened to me
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Response from JamónyPaletilla
Hello Ignacio,

We sincerely regret that your last experience did not meet your expectations. We appreciate your feedback and are committed to improving our service. Please do not hesitate to contact us directly to resolve any inconvenience.

Sincerely,
The JamónyPaletilla team.
C
Carlos L.
Rating: 5 out of 5
following a purchase from 29/12/2025
Simple website with a multitude of products and good price.
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Response from JamónyPaletilla
Dear Carlos,

Thank you very much for your 5-star rating and for your kind words about our website. We are glad to know that you found the simplicity and variety of products we offer. Your satisfaction is our priority and we hope to serve you again in the future.

Sincerely,
The JamónyPaletilla team
J
Jesus J.
Rating: 3 out of 5
following a purchase from 28/12/2025
The ham is not bad in flavor but it came very dry.
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Response from JamónyPaletilla
Dear Jesús,

We thank you for taking the time to share your opinion. We regret that the ham did not meet your expectations regarding texture. Your comment is very valuable to us and will help us improve the quality of our products. Please do not hesitate to contact our customer service for any inconvenience, we will be happy to assist you.

Sincerely,
The Jamón y Paletilla team
O
Oscar M.
Rating: 5 out of 5
following a purchase from 22/12/2025
Everything perfect
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Response from JamónyPaletilla
Dear Oscar,

We sincerely thank you for your comment. We are glad to know that your experience at JamónyPaletilla has been perfect. Your satisfaction is our priority and we hope to see you again soon.

Best regards,
The JamónyPaletilla team
A
Angel D.
Rating: 3 out of 5
following a purchase from 30/11/2025
I ordered a batch of ham and sausages a few weeks ago and everything arrived quite quickly in one order. However, I have a problem with the black label ham I desire, the author selection that should be 30 months of curing, but with a batch date of 05/2024 the numbers do not add up. This batch should have included a wedge of smoked sheep cheese, but I only received a semi-cured one. I am trying to contact Jamón y Paletilla and there is no way. I hope to have better luck next week.
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Response from JamónyPaletilla
Dear Angel,

We appreciate your comment and regret the inconveniences you have experienced with your order. We take your observations about the ham and cheese very seriously, and we recommend that you contact our customer service to resolve this situation as soon as possible. We hope to provide you with a better experience on your next purchase.

Sincerely,
The Jamón y Paletilla team.
R
Rafael G.
Rating: 5 out of 5
following a purchase from 10/12/2025
Very good and well-cured shoulder, spectacular!!! I will buy again.
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Response from JamónyPaletilla
Hello Rafael!

Thank you very much for your incredible review. We are glad to know that you enjoyed our shoulder and that you will come back to buy from us. We look forward to seeing you soon!

Regards,
The JamónyPaletilla team.
J
Javier M.
Rating: 5 out of 5
following a purchase from 17/12/2025
If we talk about the ham, so far spectacular, both in flavor and curing. Excellent piece.
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Response from JamónyPaletilla
Dear Javier, we sincerely thank you for your very positive comment about our ham. We are glad to know that you enjoyed its flavor and curing. We hope to continue exceeding your expectations in future purchases.
Á
Ángeles Á.
Rating: 4 out of 5
following a purchase from 27/11/2025
The cured sheep cheese Don Bernardo is very tasty, it has a penetrating flavor but I expected more curing and it turned out quite tender. My brother bought another one like mine and it turned out very dry, so it has much more flavor.
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Response from JamónyPaletilla
Dear Ángeles, we sincerely appreciate your comment and are glad that you enjoyed the cured Don Bernardo cheese. We understand your expectations regarding the curing and will take your experience into account to continue improving the quality of our products. Please feel free to contact us for any other suggestions.
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