Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

2 star reviews

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Toni S.
Rating: 2 out of 5
following a purchase from 05/03/2022
Good afternoon, I am not happy with the ham, it has turned out super salty, I don't think we will make another order since the whole family is waiting for the ham to finish to buy another better one. BAD QUALITY PRICE. THANK YOU FOR YOUR INTEREST.
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Ignacio D.
Rating: 2 out of 5
following a purchase from 27/02/2022
dry and hard
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Ana C.
Rating: 2 out of 5
following a purchase from 14/02/2022
The packages expire in 13 days
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Julio R.
Rating: 2 out of 5
following a purchase from 10/02/2022
Delivery service, very good, but is undervalued by some products, I bought a Joselito shoulder of 5.5 kilos and it was all bacon, I only took advantage of a little less than a kilo of ham.
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Jesús R.
Rating: 2 out of 5
following a purchase from 01/02/2022
The ham was a bit dry.
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Jesus F.
Rating: 2 out of 5
following a purchase from 28/01/2022
Post-sale service null, they delivered a ham with live mites moving and did not respond to my complaint with any solution
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David P.
Rating: 2 out of 5
following a purchase from 18/01/2022
The ham is good, but it comes with too much fat. I threw half of it in the trash.
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César S.
Rating: 2 out of 5
following a purchase from 17/01/2022
They sent me a shoulder that does not reach 6 kilos instead of a ham. Also, 70% fat. The flavor is not bad but it is almost all fat. The cheese is inedible. It arrived with mold and tastes more like butter than cheese. I do not recommend.
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Jose Manuel G.
Rating: 2 out of 5
following a purchase from 09/12/2021
I will not repeat
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Marta M.
Rating: 2 out of 5
following a purchase from 03/01/2022
The shipment was perfect but the transport company can improve a lot. The order was supposed to arrive on Friday and I changed it to Monday. On Saturday they showed up at my house and the delivery person knew nothing about the change of day. People work in the mornings, even on a Saturday.. luckily they respected the delivery in the afternoon shift on Monday, otherwise I would have had to go pick it up myself at the warehouse when the first delivery was their mistake..
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Eugenio F.
Rating: 2 out of 5
following a purchase from 26/11/2021
The last order made on the website, for the shoulder and cheese, was not what I expected. The cheese was good, but the shoulder did not seem to me to match the quality I expected regarding the quality of Ham and Shoulder. The shoulder could hardly be used, as it was mostly fat with hardly any ham. And the little ham was very dry. If you wish, I can send you photos of the shoulder. Regards
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Rifi R.
Rating: 2 out of 5
following a purchase from 25/12/2021
Almost everything was perfect but the 100% Iberian ham from Legado was full of fat and I have bought it other times and it didn't have so much fat, just the right amount for an Iberian, but this one is going back because it was already very sliced and you can't appreciate the lean part at all.
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David S.
Rating: 2 out of 5
following a purchase from 24/12/2021
Honestly, I expected more, it is super soft and too fatty.
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Alfonso M.
Rating: 2 out of 5
following a purchase from 18/12/2021
I ordered a 100% Iberian ham and received a 50% Iberian one.
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Manuel D.
Rating: 2 out of 5
following a purchase from 18/12/2021
The order arrived very quickly, but the shoulder had a lot of fat, I didn't return it because of the dates, but I do not recommend it, I have photos that prove it.
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Jorge V.
Rating: 2 out of 5
following a purchase from 25/11/2021
The product is good - I suppose (I haven't opened it yet). But 25 days of waiting, even for abroad, is too long; I had it scheduled for my party, and we had to eat Matutano chips...
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Juanjose L.
Rating: 2 out of 5
following a purchase from 10/12/2021
The ham I ordered was not the one they brought me, I ordered the gold edition.
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Juan B.
Rating: 2 out of 5
following a purchase from 12/12/2021
It is salty and dry on one side, but tender and exquisite on the other.
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Laura F.
Rating: 2 out of 5
following a purchase from 11/12/2021
It is not a ham with 50% Iberian flavor. I will not recommend it or buy it again.
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Fernando P.
Rating: 2 out of 5
following a purchase from 28/11/2021
The order was phenomenal and the product fantastic but they do not put recipient labels or say they forget and they arrive very late.
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Nadia M.
Rating: 2 out of 5
following a purchase from 05/12/2021
The shoulder has a lot of fat but now that I turned it over it has even more fat, there is no ham. The box came damaged and does not come with the one that says a black one with handles, a lie, I will not buy again.
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Fernando C.
Rating: 2 out of 5
following a purchase from 09/12/2021
I bought the ham+cheese offer for my grandmother, at least if the ham doesn't turn out well, the cheese should be good... pff Well, the cheese has no brand, at least leave the brand visible, well nothing, a cheese without a brand to know which one it is. For the flavor, it is an average sheep cheese (like the one from my local supermarket). Regarding the ham, yes, it tastes good. Harder than the Perico leg because it is a shoulder but good for someone with good teeth, they might like it, for older people I wouldn't recommend this shoulder, so it's cheese ACME for dinner...
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Rafael F.
Rating: 2 out of 5
following a purchase from 10/12/2021
I find it a bit fresh for a ham of that price.
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José Miguel R.
Rating: 2 out of 5
following a purchase from 29/11/2021
The order took too long and the logistics information was terrible. The courier sent me an SMS with a delivery date that was not met.
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Iván L.
Rating: 2 out of 5
following a purchase from 02/12/2021
Very good service, fast shipping... but customer service was a bit average.
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Pablo M.
Rating: 2 out of 5
following a purchase from 01/12/2021
So far average. Upon opening it, I was surprised by the large amount of fat it has and few dark veins of ham...
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Comercio Y.
Rating: 2 out of 5
following a purchase from 27/11/2021
Can of oil all crushed and box lot too.
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José Luis P.
Rating: 2 out of 5
following a purchase from 30/11/2021
I ordered a pack with a deboned shoulder and they sent it whole, I am waiting for a response and for them to refund the extra amount paid.
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Alberto S.
Rating: 2 out of 5
following a purchase from 26/11/2021
I bought two shoulders, one very dry and the other with a lot of fat.
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Juan Carlos M.
Rating: 2 out of 5
following a purchase from 28/11/2021
The shoulder arrived very hard and dry.
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Jose Juan G.
Rating: 2 out of 5
following a purchase from 01/12/2021
It took too long, and the ham has some mold spots inside between the meat and the fat, and in flavor, for being Iberian cebo it doesn't taste like that and is a bit salty for my taste.
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Francisca R.
Rating: 2 out of 5
following a purchase from 01/12/2021
The shipping was very fast, but unfortunately the ham turned out very dry and salty, a shame because the price was good.
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Jaime B.
Rating: 2 out of 5
following a purchase from 21/11/2021
If I have to rate the shoulder, I would give it a 4. The initial shipping a 0, horrible management from nacex, days later with the mediation of their customer service they solved the issue but the feeling of the shipping is bad.
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Ángela Aitana L.
Rating: 2 out of 5
following a purchase from 24/11/2021
It is more fat than ham, it has good flavor, but there is little to enjoy, quite dissatisfied with my purchase.
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Ruben E.
Rating: 2 out of 5
following a purchase from 24/11/2021
We haven't tried the ham yet. The first time they arrived with 2 kilos less, they quickly changed it without a problem but the boxes arrived in very bad condition. Battered and broken from transport.
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Eduardo C.
Rating: 2 out of 5
following a purchase from 25/11/2021
The shoulder is confusing, it seems to come with black certification but it doesn't have it. Although it tastes good. The bad thing is the batch of cold cuts, one of them came defective without being vacuum packed, it came punctured. A shame because the rest came well and was good.
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Luis Jose P.
Rating: 2 out of 5
following a purchase from 27/11/2021
A little salty
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Victoria D.
Rating: 2 out of 5
following a purchase from 22/11/2021
Smaller in weight than I expected, a bit dry
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Antonio A.
Rating: 2 out of 5
following a purchase from 22/11/2021
They put the wrong address and in the end I had to go pick it up myself
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Andrea C.
Rating: 2 out of 5
following a purchase from 22/11/2021
Next time I will buy from my usual store, I ordered a shoulder weighing 4 to 4.5kg and they sent me one of 4.08kg, it barely fits the weight and I knew it was more expensive
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