Customer reviews of JamónyPaletilla

You have deceived me with the products, I have claimed it and have not received a response. I bought a pack that included cheese and I did not receive any cheese. Trust 0 and post-sale customer service 0 as well

The shoulder arrived with less weight than announced and the fuet in bad condition, I feel cheated.

HAM AND SHOULDER Good morning. I am contacting you to see if you can inform me, since they do not answer me by phone and curiously today when I call it says that this number does not exist after having spoken with you at this same number. Well, the case is that I need an explanation of how a shoulder of 6.5 to 7.00 kg sends me a weight of 1100g of ham. I consider that the loss is excessive so I would like an explanation please. Judge for yourselves. Unheard of is the word, after more than 40 years in the restaurant business I have never seen such exaggerated loss.

I ordered a shoulder on a Sunday and it arrived on Thursday but not that week, the following one, 11 days later. I can't make plans with such anticipation. I will not repeat

Too much time in delivery

The ham tastes like pork, don't laugh, it makes sense. If it is cured and tastes like pork... it could be due to lack of salt in the drying, or little curing time... really from Pozo, I didn't expect that.

The taste of the ham is very good, but the amount of fat is impressive, you lose a lot of the ham removing that fat

too dry the ham is not at the optimal point

They did not deliver the order nor did they contact me.

good flavor and quality, but very cured and somewhat dry.

I already mentioned it to you by email

The shoulder is smaller than in the description

Every time you send fresher and less cured hams, full of bacon. This last order that was supposedly better ham is undercured and tastes like plastic. I am very disappointed, to be honest

I bought two identical products as a gift, and there was a big difference (almost 1kg) between the two.

The Iberian shoulder I wanted received is of RECEBO, NOT 100% acorn, according to the purchase made.

The quality of the ham is terrible, the cut extremely thick (it forms a ball). In short, a ham exclusively for cooking.

It was drier and with less fat than the previous shoulders

I have bought many times but this time I am not happy, the shoulder is dry

The quality of the ham is low for the price I paid. I will not repeat, I will use the ham to make pizzas

Impossible to contact them to manage a problem. Both by email and by phone.

It is very little cured

I placed an order with two products, a leg and a chorizo. The second one was not sent to me correctly. I wrote for its correction and never got a response

It is too fatty. I had to throw away half of the product!

Almost the whole shoulder is fat. It is not worth buying it. It is better to pay a little more and go for the safe option. The taste is fine

The shoulder has too much bacon

They sent me products in poor condition

NEVER RECEIVED THE INVOICE DESPITE IT BEING THEIR OBLIGATION AND HAVING REQUESTED IT. THE ORDER WAS GOOD, THE WEIGHTS OF THE PRODUCTS WERE BAD

Missing cheese and fuets and 2 Iberian chorizos, please contact us

I cannot understand how a ham of that price and supposed quality is drier than the mojama and the taste is very mediocre. Very disappointed. I will not buy here again.

I expected more from the ham.

I sent several emails regarding an issue when confirming the order and to this day no one has replied. THANK YOU VERY MUCH

I was your regular customer and this last order has cost me a lot, thank you for that

The salchichones and chorizo left a scratchy feeling under my tongue. I haven't opened the ham yet, I hope it is better.

Deficient

At its point of salt, a lot of fat, little meat

The ham I bought is not very cured, quite soft

The information regarding the shipment was deficient. The shipment was announced in 24/48h, and it took 18 days. Transportation problems can be understood due to bad weather, but I was not notified at any time and had to call several times, even to an email I sent because I couldn't get a response by phone. On the other hand, once the ham arrived, I can say it is very good.

I have always bought shoulders and other products on this website and the product, the treatment, the pickup at the Calafell market store, the gifts for going to pick it up... were very good. In the last order I placed, my surprise when I went to pick it up, I always do it this way since I live near the market store, was unpleasant: it turns out that the company has split into two people and the products have very different prices if you order them on the website jamonypaletilla.com compared to how they sell them in the physical store of the Calafell market. I paid almost 10€ more for my shoulder, in the store they had the same, cheaper and with a gift. I called to discuss it and they offered me discount vouchers for future purchases, of a 5% discount, even so it is still cheaper to buy it in the market store and they also have their own website. In the end, although the treatment and the product were always good with jamonypaletilla.com, the customer goes where they can save money on the same product.

Too salty the shoulder

The truth is that I have been buying this lot with you for two Christmases and always perfect but this lot arrived in bad condition, the box all black with dirt and the fuet crushed