Customer reviews of JamónyPaletilla

Trust Attestation
8,6 /10
Overall rating: 8,6 out of 10
Based on 12 125 published reviews

Summary of reviews

JamónyPaletilla consistently delivers fast shipping and reliable packaging, with many reviews noting timely delivery and well-presented, intact products. Customers highlight strong product variety and value, including favorable quality across items like jamón and lomo, competitive prices, and ongoing satisfaction from long-time customers. Service stands out for responsiveness and care, with many praising helpful recommendations, smooth ordering processes, and confident repeat purchases. Positive experiences also emphasize favorable tasting attributes such as sabor, color, textura, and aroma, reinforcing trust in the brand and its offerings.

Reviews 3 and 4 stars

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Juan Carlos M.
Rating: 3 out of 5
following a purchase from 22/04/2026
The shipping of the order was very slow: it took more than 20 days to arrive.
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Juan Daniel C.
Rating: 3 out of 5
following a purchase from 19/04/2026
It takes a long time from purchase to receipt
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Rolando B.
Rating: 4 out of 5
following a purchase from 27/04/2026
The shipment was perfect, I just started the shoulder and so far it seems to meet expectations, good flavor and juicy, in fact this is the third one I buy from them and this one seems to be the best so far, I don't give them 5 stars because what I don't like about this company is the phone service, in fact they don't always answer, the answering machine always picks up.
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Response from JamónyPaletilla
Dear Rolando,

We sincerely thank you for your rating and for sharing your experience with us. We are pleased to know that the shoulder has met your expectations and that you enjoyed its flavor. We regret that you had inconveniences with our phone service; your feedback is very valuable and we will work to improve this aspect. We hope to continue serving you and exceed your expectations in future purchases.

Best regards,
The Jamón y Paletilla team
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Agustín C.
Rating: 4 out of 5
following a purchase from 17/04/2026
Reasonably fast shipping and well packaged
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Response from JamónyPaletilla
Dear Agustín:

We sincerely appreciate your comment and the rating you have given us. We are glad to know that you were satisfied with the speed of the shipping and the packaging of your order. Your opinion is very important to us and motivates us to continue improving. We hope to see you again soon at Jamón y Paletilla.

Sincerely,
The Jamón y Paletilla team
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Jon I.
Rating: 3 out of 5
following a purchase from 18/04/2026
The ham is well presented but the taste is not what I expected. I expected better ham. It does not seem Iberico
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Encarni G.
Rating: 3 out of 5
following a purchase from 12/04/2026
This time the ham is like it has gone bad
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Jean Luc F.
Rating: 3 out of 5
following a purchase from 18/04/2026
The product is good but does not weigh what was announced in the advertisement (7.2 kg instead of 7.5 kg / 8 kg) and the packaging box was torn and greasy which is not hygienic
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Manuel M.
Rating: 4 out of 5
following a purchase from 18/04/2026
GOOD FLAVOR BUT A BIT HARD.-
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Response from JamónyPaletilla
Dear Manuel,

We sincerely appreciate your comment and the rating of 4/5. We are glad to know that you enjoyed the flavor of our products. We take note of your observation about the texture and will work to improve that experience. Your opinion is very valuable to us.

Sincerely,
The Jamón y Paletilla team
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Miguel S.
Rating: 3 out of 5
following a purchase from 09/04/2026
It is not what I expected, I bought Jabugo ham... And it is certainly not Jabugo
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Jaume A.
Rating: 3 out of 5
following a purchase from 10/04/2026
The ham does not have a very good taste and has hardly any fat. The color is very light. Being from Bellota and pata negra, I expected a better quality. It will be hard for me to finish it
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Inmaculada G.
Rating: 3 out of 5
following a purchase from 04/04/2026
This time the quality of the ham is quite inferior, it does not seem to be 50% Iberico.
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Raúl M.
Rating: 4 out of 5
following a purchase from 17/03/2026
It's quite good, although a bit salty.
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Javier R.
Rating: 4 out of 5
following a purchase from 07/04/2026
Good shoulder!
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Response from JamónyPaletilla
Hello Javier!

Thank you for your rating and for taking the time to leave us your opinion. We are glad to know that you enjoyed our shoulder. We hope to see you again soon at Jamón y Paletilla.

Best regards,
The Jamón y Paletilla team
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Miguel G.
Rating: 4 out of 5
following a purchase from 07/04/2026
Everything is very good, in shipping, the speed, the general appearance of the piece, but the ham has come out a bit salty. But I repeat that overall very good.
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Guy G.
Rating: 4 out of 5
following a purchase from 01/04/2026
Hello, it seems to me that this is exactly the same as the one I usually buy at "https://directos.eu/fr/soubressade-piquante-a-tartiner". It is more expensive per kg, but since I don't pay shipping fees, it comes to the same price as yours. What bothered me about directos.eu is the plastic wrap! I thought I would find it in "natural casing" with you, which is what is marked on the soubressades. But no, the casing is plastic. In taste and texture, it's the same, I think it comes from the same place. Best regards.
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Jesus T.
Rating: 4 out of 5
following a purchase from 25/03/2026
Good product.
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Response from JamónyPaletilla
Hello Jesus!

Thank you very much for your rating and comment. We are glad to know that you enjoyed our products. We hope to see you again soon at Jamón y Paletilla.

Best regards.
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Juan Carlos D.
Rating: 3 out of 5
following a purchase from 25/03/2026
Hard and all bone, ugly. Pieces that in their designation of origin have little output,
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Juan G.
Rating: 3 out of 5
following a purchase from 23/03/2026
The bacon arrived well, but in my understanding of the six pieces I bought, three of them had too much fat.
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Ana M. B.
Rating: 3 out of 5
following a purchase from 21/03/2026
Something salty.
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Merche C.
Rating: 3 out of 5
following a purchase from 12/03/2026
The palette was salty, a disappointment.
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Maria Luisa C.
Rating: 4 out of 5
following a purchase from 09/03/2026
The order took a bit longer to arrive than I expected, but the product and the way it arrived is correct.
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Response from JamónyPaletilla
Dear Maria Luisa,

We sincerely appreciate your comment and regret the delay in the delivery of your order. We are glad to know that the product arrived in perfect condition and met your expectations. We will work to improve our shipping times and thus offer you an even more satisfactory experience in future purchases.

Sincerely,
The Jamón y Paletilla team.
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Andrés P.
Rating: 3 out of 5
following a purchase from 09/03/2026
The purchase was very good as well as the price, but I have already experienced that several packages have lost their vacuum packaging and therefore, having air, the ham has gone bad, with mold. And I had to throw it in the trash. To keep this in mind for future shipments, if I were to do it again. This represents an economic loss for the packages I have lost.
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Lokearte A.
Rating: 4 out of 5
following a purchase from 18/03/2026
Everything is correct. Good product.
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Response from JamónyPaletilla
Dear LOKEARTE,

We sincerely thank you for your comment and your rating of 4/5. We are glad to know that you are satisfied with our product. Your opinion is very valuable to us and we hope to continue offering you the best quality in the future.

Sincerely,
The JamónyPaletilla team.
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Adolfo B.
Rating: 4 out of 5
following a purchase from 06/03/2026
Good quality-price ratio
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Response from JamónyPaletilla
Dear Adolfo,

We sincerely thank you for your comment and for the rating of 4/5. We are glad to know that you found a good quality-price ratio in our products. Your satisfaction is our priority, and we hope to continue offering you the best in the future. Please do not hesitate to contact us if you have any suggestions or inquiries.

Sincerely,
The JamónyPaletilla team.
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Ana B.
Rating: 3 out of 5
following a purchase from 26/02/2026
I made an order for a shoulder and there are packages that taste rancid. I bought a 4kg shoulder and the total order does not even reach 2 kg, I understand that there is waste, but more than 50%...
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Response from JamónyPaletilla
Dear Ana,

Thank you for your opinion and for sharing your experience with us. We are sorry to hear that some products did not meet your expectations. Your comment about the weight and quality of the shoulder is very valuable, and for this reason, we inform you that the approximate yield of a sliced palette is 30 to 45% of the weight with bone, so we understand that the yield is exceptional.

Best regards,
The Jamón y Paletilla team.
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Miguel R.
Rating: 3 out of 5
following a purchase from 21/02/2026
I really think that for being a Shoulder it has too much fat. Which does not seem normal to me.
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Response from JamónyPaletilla
Dear Miguel, we appreciate your opinion about our Shoulder. We regret that it did not meet your expectations regarding its fat content. Precisely the amount of fat in this extraordinary product is what makes it exceptional. The high content of oleic acid is found in the fat, being very healthy and beneficial for health. Best regards! The Jamón y Paletilla team.
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Manuel E.
Rating: 3 out of 5
following a purchase from 08/03/2026
The order was for a ham of 7.00/7.50 kilos and it did not weigh 7.00 kilos.
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Response from JamónyPaletilla
Dear Manuel,

Thank you for taking the time to share your experience. We regret that the weight of the ham did not meet your expectations. Your opinion is very valuable to us and will help us improve our services. Please do not hesitate to contact our customer service team if you wish to discuss this matter further.

Sincerely,
The Jamón y Paletilla team.
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Jose N.
Rating: 4 out of 5
following a purchase from 06/03/2026
Quality and price are good, the narrow part is a bit dry but it can be eaten
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Response from JamónyPaletilla
Dear Jose,

We sincerely thank you for your comment and for sharing your experience with us at JamónyPaletilla. We are glad to know that you found the quality and price satisfactory. We take note of your observation about the narrow part and will work to improve in that aspect. Your opinion is very valuable to us. We hope to see you again soon!

Sincerely,
The JamónyPaletilla team.
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Juan Pedro R.
Rating: 3 out of 5
following a purchase from 08/03/2026
The shipment was fast and it came well wrapped in its box but for me, it lacks a bit of curing, the ham is very soft.
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Response from JamónyPaletilla
Dear Juan Pedro, we sincerely thank you for your comment and for highlighting the speed of the shipment and the good packaging. We will take your opinion about the curing of the ham into account to improve the quality of our products. Your satisfaction is very important to us. We hope to serve you again soon!
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David M.
Rating: 4 out of 5
following a purchase from 05/03/2026
Hello, I am an individual who has been placing orders with you for some time now. I know that I am a customer who does not generate a large billing for you, but I am loyal because the quality you provide and the service for me is excellent. The only thing I don't like and wanted to mention is that always, and I mean ALWAYS!!, when you order, for example, a whole piece of 6 to 6,500kg, the piece arrives with 6,030kg and for me that is an ugly detail. It never arrives with 6,200kg or 6,300kg or 6,400kg. I believe you know what I am saying and what I am talking about. It would be good to improve on that. Other than that, I have already mentioned that it is excellent. Best regards.
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Response from JamónyPaletilla
Dear David,

We sincerely appreciate your loyalty and your valuable comments about our service. We take your observation regarding the weight of the pieces very seriously and will work to improve in this aspect. We are glad to know that the quality and service are to your liking. Best regards.
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Juanma M.
Rating: 4 out of 5
following a purchase from 22/02/2026
I don't give 5 stars because the delivery time is usually long, but everything is perfect
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Response from JamónyPaletilla
Dear Juanma, we sincerely appreciate your comment and the rating of 4/5. We regret that the delivery time was not as expected and we continuously work to improve in that aspect. We are glad to know that everything else has been to your liking and we hope to serve you again in the future.
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Manuel T.
Rating: 4 out of 5
following a purchase from 04/03/2026
Speed and quality
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Response from JamónyPaletilla
Dear Manuel,

We sincerely thank you for your comment and for giving us a rating of 4/5. We are pleased to know that you appreciated the speed and quality of our service. Your satisfaction is very important to us and we constantly work to improve. We hope to see you again at JamónyPaletilla.

Sincerely,
The JamónyPaletilla team.
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Rafael R.
Rating: 4 out of 5
following a purchase from 21/02/2026
Quite satisfied. I would like them to also send the bones
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Response from JamónyPaletilla
Dear Rafael,

We sincerely thank you for your comment and your rating of 4/5. We are glad to know that you are quite satisfied with our products. We will take your suggestion about sending bones into account, as we always seek to improve our customers' experience. We hope to see you again soon at JamónyPaletilla.

Sincerely,
The JamónyPaletilla team.
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Maria S.
Rating: 4 out of 5
following a purchase from 04/02/2026
The ham took more than a month to arrive at its destination.
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Response from JamónyPaletilla
Dear Maria,

We greatly appreciate your comment and regret the delay in the delivery of your ham. We value your patience and are working to improve our shipping times. We are glad that, despite this, you rated our service with 4/5.

We hope to see you again soon at JamónyPaletilla!

Best regards,
The JamónyPaletilla team.
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Maria Teresa V.
Rating: 4 out of 5
following a purchase from 22/02/2026
Good service and fast as always, good quality items
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Response from JamónyPaletilla
Hello Maria Teresa!

We greatly appreciate your comment and your rating of 4/5. We are glad to know that you appreciate our service and the quality of our products. Your opinion is very important to us and motivates us to continue improving. We hope to see you again soon at JamónyPaletilla.

Best regards,
The JamónyPaletilla team.
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Antonio Guillermo F.
Rating: 4 out of 5
following a purchase from 20/02/2026
Good piece... but little interspersed fat and a lot of exterior fat.
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Response from JamónyPaletilla
Dear Antonio Guillermo,

We sincerely appreciate your opinion and are glad to know that you found our piece of good quality. We take note of your comments about the amount of interspersed fat and exterior fat; your feedback is very valuable to us and will help us improve. We hope to see you again at JamónyPaletilla and that your next experience is even more satisfactory.

Sincerely,
The JamónyPaletilla team.
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Miguel S.
Rating: 3 out of 5
following a purchase from 22/02/2026
The quality of the product is not what was expected.
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Response from JamónyPaletilla
Dear Miguel, we appreciate your feedback and regret not having met your expectations regarding the quality of the product. Your opinion is very valuable to us and we will take it into account to improve our services. Please do not hesitate to contact us if you wish to discuss your experience further.
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Iñaki A.
Rating: 3 out of 5
following a purchase from 24/01/2026
The order was correct.
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Response from JamónyPaletilla
Dear Iñaki,

Thank you for taking the time to leave us your opinion. We are glad to know that your order was correct. If you have any additional suggestions or comments that you would like to share to improve our offer, please do not hesitate to let us know. Your satisfaction is important to us.

Sincerely,
The Jamón y Paletilla team.
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Sergio C.
Rating: 3 out of 5
following a purchase from 19/02/2026
I always buy Benito selection shoulder, the product has never failed me, what seems unfair is that it costs 20€ more every shoulder in a matter of 2 months.
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Response from JamónyPaletilla
Dear Sergio,

We appreciate your comment and the trust placed in our Benito Selection shoulder. We understand your concern regarding the price increase and regret any inconvenience this may cause you. Prices can be affected by various factors, including the quality of the products and market conditions. Your satisfaction is very important to us, and we will take your opinion into account to continue improving.

Sincerely,
The Jamón y Paletilla team.
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Elisabet C.
Rating: 4 out of 5
following a purchase from 11/02/2026
Very good
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Response from JamónyPaletilla
Dear Elisabet,

We sincerely thank you for your comment and the rating of 4/5. We are glad to know that you had a good experience at "JamónyPaletilla" and we hope to continue improving to offer you an even more satisfactory service in the future.

Sincerely,
The JamónyPaletilla team.