Customer reviews of JamónyPaletilla

Something salty.

The palette was salty, a disappointment.

The purchase was very good as well as the price, but I have already experienced that several packages have lost their vacuum packaging and therefore, having air, the ham has gone bad, with mold. And I had to throw it in the trash. To keep this in mind for future shipments, if I were to do it again. This represents an economic loss for the packages I have lost.

I made an order for a shoulder and there are packages that taste rancid. I bought a 4kg shoulder and the total order does not even reach 2 kg, I understand that there is waste, but more than 50%...

I really think that for being a Shoulder it has too much fat. Which does not seem normal to me.

The order was for a ham of 7.00/7.50 kilos and it did not weigh 7.00 kilos.

The shipment was fast and it came well wrapped in its box but for me, it lacks a bit of curing, the ham is very soft.

The quality of the product is not what was expected.

The order was correct.

I always buy Benito selection shoulder, the product has never failed me, what seems unfair is that it costs 20€ more every shoulder in a matter of 2 months.

Very raw ham and with a lot of exterior bacon, there are quite a few packages that are half bacon.

The delivery was late, the cheese was poorly cut and in bags without vacuum.

Very dry, nothing to do with a 100% acorn.

A lot of fat in the ham and the eggs came with the vacuum lost.

The ham comes without a label identifying what type it is

The carrier does not provide good service Change

For it to be of the category it should be tasty and with few veins

I regret to inform you that the shoulder is as hard as a rock, honestly, the flavor is quite good but it is very tough, everything else is very good, the communication, the speed of shipping, and the ease of payment are very good, a pity about the other since the price was also good and I would have liked to repeat the purchase.

The order was not complete, one item was missing

A little dry.

Everything was very good, product and service

We made a large order to gift to the workers for Christmas, and many of the boxes arrived broken

The management was very good. The delivery was very good. But the product, a little improvable. The shoulders are dry and salty, of the two I could try.

The ham is not bad in flavor but it came very dry.

I ordered a batch of ham and sausages a few weeks ago and everything arrived quite quickly in one order. However, I have a problem with the black label ham I desire, the author selection that should be 30 months of curing, but with a batch date of 05/2024 the numbers do not add up. This batch should have included a wedge of smoked sheep cheese, but I only received a semi-cured one. I am trying to contact Jamón y Paletilla and there is no way. I hope to have better luck next week.

Several of the products have the expected quality, one of them cannot be said to be bad but the quality is below what I expected according to the product description. The delivery by GLS could not be worse, they sent me an email to select a delivery day between 2, I selected one of them and they came on a different day, I was not home and without making a second delivery attempt or giving me another option they sent me an email saying they had left my package at a delivery point and I had to go pick it up, but worst of all is that GLS has a delivery point in my same block 90 meters from my home and instead of leaving it there they left it much further away, the package was heavy and I had to carry it from where they arbitrarily decided to leave it and all because they did not come to deliver on the agreed day nor did they give the option for a second delivery attempt. The most likely thing is that I will not buy from Jamón y Paletilla again due to the poor delivery service.

I have bought more than 10 shoulders this year, generally all good, in the last shipment I was disappointed because one acorn shoulder weighed less than it should have for what I paid.

Very bad transport

I GIVE THREE STARS BECAUSE IT SAID IT CAME WITH A LOTTERY RECEIPT FOR THE CHILD AND I HAVE NOT SEEN IT, OTHERWISE THE HAM IS GREAT

The ham and flavor are excellent, but it was not easy to know if it would arrive when I needed it. I called several times on different days to the customer service phone and no one ever answered, I also had to send several communications until I received a response.

I didn't realize they were boneless and it's very difficult to cut. The wording was not clear at all.

A bit soft for being 100% acorn, flavor and color make me doubt if it really is. I ordered it in four pieces, so far the one I started, I am not very satisfied

The boneless ham does not come clean (skin removed) and is also quite tender.

It has been delayed a lot and they have removed the cash on delivery option. Other than that, the quality of the products is very good.

Very good ham although with excess fat. But the shipping took 8 days when the website says 24-48h

The piece is very good, a bit low in weight

I received a ham that expires in three months

Product: I expected firm cheeses, but not dry. Cheese Pok in particular, from the magnificent batch. Shipping ok

Without being an expert in hams, it is not of the quality they indicate 100% acorn and black label.

Shipping was delayed compared to the announced deadline. Impossible to contact by phone and they do not respond after leaving a message. The service is worsening compared to previous orders.