Customer reviews of Jiminis

Hello Guillaume,

Thank you for taking the time to share your review. We are sorry to hear that our products did not meet your expectations in terms of taste, and saying they have "no taste" might be a bit exaggerated. Regarding the prices, they are clearly indicated on our site, so there are no unpleasant surprises. We do our best to offer our products at a price that remains accessible despite all the challenges we have faced since the creation of Jimini's in 2012.
Have a great day.

Best regards,
The Jiminis team

Hello Frédéric,

Thank you for taking the time to leave us a review. Your order indeed faced two unexpected and involuntary issues, and we apologize for the inconvenience caused. We have processed a full refund for the unreceived products and assure you that this type of error is rare enough to be an exception on our site.

We wish you a good day.
Best regards.
The Jimini's team

Hello,

Thank you for taking the time to leave a review of our products. We are surprised by your review and your claims regarding the sale of edible insects in Paris. There are many stores that sell our products (Nature & Découvertes, La Grande Epicerie de Paris, some Fnac outlets, gourmet shops, etc.). It is possible that you did not appreciate our products; personal tastes are not debatable. However, to say that the taste is hardly bearable seems extreme to us. Fortunately for us, our other customers seem quite satisfied with our products, with over 90% satisfaction rate.
If you purchase a product whose taste seems abnormal to you, do not hesitate to contact the quality service that may be able to help you :)

Best regards,
The Jimini's team

Hello Jean, we are sorry that you did not receive your delivery on time despite your payment for a 24-hour delivery. We understand your dissatisfaction; however, as indicated by Chronopost and our services, your package was delayed due to force majeure. We are in no way responsible. We sincerely apologize for this inconvenience; our team is working hard to improve our delivery service. Thank you for your understanding. The Jimini's team

Hello Harmony, thank you for your review. We are sorry that our products did not meet your taste preferences. We are constantly working on improving our products and we hope you will give us a second chance in the future. Please feel free to contact us if you have suggestions to improve our product range. Best regards, The Jiminis team.

Hello Nicolas,

We are sorry that your order was delivered to the wrong locker. We sincerely apologize, even though we have no means to influence the delivery conditions of your package once it has been entrusted to the carrier you selected.

We wish you a good day and a nice summer.

Best regards.

The Jimini's team

Hello Lou, We are sorry that Chronopost did not meet its delivery deadlines. Once the package is in the hands of the carrier, unfortunately, we cannot do anything to force them to respect their deadlines. I noticed that your package has not yet been picked up at its relay point. We will be able to refund you as soon as we receive the package back at our workshop. Have a great day and see you soon. The Jimini's team

Hello, You contacted customer service after receiving 3 products out of the 5 ordered. The customer service acknowledged the possibility of an error and asked you for additional information which you provided, then, finding the time long you followed up with us yesterday, then you called us scammers this morning. We are a small team and it sometimes takes a bit of time to satisfy everyone, which is why your comment seems inappropriate and defamatory to us. Scamming is not part of our business practices, otherwise our company would have ceased to exist a long time ago. Best wishes. The Jimini's team

Hello, Thank you for this review which shows that we refunded your order and fully took care of the loss of a package. You mention a company that sells products that have not been authorized for marketing. We wish you again a happy new year :) The Jimini's team

Hello Laetitia, I am sorry that you were not satisfied with your experience with Jimini's, unfortunately, we cannot control the shipping conditions of the packages we send. Please feel free to contact us through our customer service (click on 'contact us' at the bottom of our website). Have a great day. The Jimini's team

Hello Karine, We are sorry that you were not satisfied with your order. You recently contacted us about a missing product in a box of bars, a subject that, although important, is not considered a priority. You did not mention any problem with worms in your bars, otherwise your ticket would have been handled by the quality team. Since this is not an urgent issue, the ticket was only processed today. We have taken your request into account and are waiting for your feedback regarding this quality issue (and order error). Have a great day. The Jimini's team

Hello, Thank you for your order and for your trust. After checking the tracking of your package, it appears that the delivery time was indeed respected (time indicated at the time of order: 2 to 5 working days): - Order on Sunday, October 29 - Shipment on Monday, October 30 - Delivery at the relay point on the 2nd (the 1st being a holiday) Therefore, we have a delivery in 2 working days, which corresponds to the indicated time. We invite you to modify your review. Have a great day. The Jimini's team

Hello Frédéric or Kévin, we are a bit lost... Thank you for taking the time to share our lack of seriousness. However, we did ship a first package, which arrived on time, to the recipient you chose (even if it was a mistake, we understood it well), then a second one, also on time, which reached you. We have just received the first package back, which stayed at its pickup point for 14 days. We will therefore be able to refund you after verifying its contents. The fact that you did not receive an immediate response can be reproached to us, of course, and we sincerely apologize for that; we are

(Copy-paste of your second review) Hello Frédéric or Kévin, we're a bit confused... Thank you for taking the time to inform us of our lack of seriousness. However, we did send a first package, which arrived on time, to the recipient you chose (even though it was a mistake, we understood), then a second one, also on time, which reached you. We have just received the first package back, which stayed at its relay point for 14 days. We will be able to refund you after verifying its contents. The fact that you did not receive an immediate response can be blamed on us, of course, and we apologize for that, we are "slightly" overwhelmed during this end-of-year period. To say that our site is not serious, when you received 2 orders on time, and your recipient error has not, for now, resulted in any penalty or refusal on our part to refund the merchandise... we think you're being a bit harsh... Nevertheless, we hope you enjoyed our products and that the good thousand positive reviews on our site will convince you that we are somewhat serious after all ;) The Jimini's customer service

Hello, Thank you for your order and for your trust. I couldn't find any emails sent to our customer service, however, I was able to trace the route of your package. It could not be delivered to your home and was therefore delivered to a pickup point. Since it was not picked up, it was returned to us after 15 days. We kindly ask you to contact our customer service at [email protected] Have a great day. The Jimini's team

Hello, The complete list of ingredients and allergens is available on each product page of our site, as well as on the packaging of each Jimini's product, in accordance with current regulations. Your statement is therefore false, it takes 2 minutes for anyone to verify this on our website. The disappointing and 'inappropriate' responses from our customer service simply consisted of not complying with your persistent requests for reimbursement of your order and for the return of consumed products, following your false statements and the transmission of a document that appeared very dubious. In any case, we have general sales conditions and we adhere to them. Best wishes. The Jimini's team

Hello, We are sorry that you did not appreciate your experience with our customer service. Your threatening and discourteous behavior (threatening legal action against our company when we haven't even had time to respond to you) led us to remind you of the rules of civility, which may be useful for your future exchanges with other e-commerce merchants. The customer is king if they remain polite. Best wishes. The Jimini's team

Hello Camille, We understand your disappointment due to the preparation error of your order. The problem has been resolved and we will strive to respond more quickly next time ;) Have a nice day and see you soon! The Jimini's team

Hello Amandine, We had bad luck with this order, we agree. The first order was lost by the carrier, you received a full refund, which is normal. The fact that there was a preparation error in your second order is unfortunate and we only learn about it through this review; we could have solved this problem with customer service, which I invite you to contact. While waiting for your response, we wish you a nice day! The Jimini's team

Hello Matheo, We are sorry that you did not appreciate our products. You reported this in the product reviews, this section is intended for rating the services of the website (delivery, clarity of the site, quality of service in general...). We will therefore request a re-rating :) Have a great day. Clément from Jimini's

Hello Dominique, We are sorry that you were not satisfied with the quality of service of the chosen carrier (Mondial Relay). Unfortunately, we cannot guarantee the delivery times of this carrier once the package has been entrusted to them. The same goes for the delivery location: if the chosen relay point is closed, it is possible that Mondial Relay chose another relay point to deliver to you. We are neither notified nor responsible for this choice. We thank you for your understanding and invite you to contact our customer service at [email protected] Have a great day. Regards from Jimini's

Hello Kévin, thank you for your order and for your review. We are sorry that you were disappointed with our products; however, the quantities and prices per kilo are specified on each product sheet. We have also added photos to provide a scale for the boxes of insects. Finally, we cannot fill the bags more due to technical reasons as the insects would be crushed when sealing the bags. Have a great day! Clément from Jimini's

Hello Michaël, First of all, thank you for your order and your trust! It seems that there was an error during the preparation of your package and that you did not receive the right products. We have not received any email or call from you to report this problem, so I invite you to contact us via our contact form: https://www.jiminis.com/nous-contacter/! See you soon and have a great day! Clément from Jimini's

Hello Adeline, I am sorry that our insects did not please you. As for the prices of our products, we stand by them: it is the price of European insects seasoned and prepared in France with care by a small company of about ten employees :) Have a nice day! Clément from Jimini's

Hello Bastien, Thank you for your review. I just took a look at your Colissimo tracking where it is indicated that the postman could not deliver your package to you. The procedure followed when a package cannot be handed to you in person or directly into your mailbox is to send it to a pickup point. Your package was therefore deposited at the Post Office where you had to go. We are in no way responsible for the problem you encountered. Indeed, we shipped your package on time and the postman attempted to deliver it (according to the information we have), which is why we regret that you seem to hold us responsible for this bad experience with our good old national post. We nevertheless hope that you enjoyed our products and wish you happy end of year celebrations! Clément from Jimini's

Hello, Your order was placed on Sunday evening at 9 PM and shipped on Monday at 2 PM, less than 24 hours after its receipt. For reasons beyond our control, Mondial Relay could not ensure the delivery of the package within the normal timeframe of 2 to 4 working days. We are therefore sorry that you could not receive your package on time, despite all our efforts to ship your package on time. You can contact our customer service so that we can resend your order to another address. Have a great day, Clément from Jimini's

Hello Madam, First of all, please know that we regret that you were not satisfied with your experience at JIMINI'S. We do not make a margin on shipping costs and even take on part of their cost (preparing and sending packages does indeed have a cost, even if some e-commerce merchants make us forget it), which is why we consider our shipping costs to be fair, from 4.90 to 10.90 depending on the carrier choice. You wished to use the Chronopost service for a 24-hour delivery, for an order of 14.92 and a shipping cost of 10.90. You therefore paid less in shipping costs than in shipping fees. Finally, Chronopost did not respect its delivery deadline for an unknown reason; on our part, we shipped your order on time. If you had contacted us, we could have found a solution. We wish you an excellent day, Best regards, The Jimini's team.

Hello,
We are sorry that our products did not satisfy you.
However, your review states a delivery in 15 days while you placed your order on Sunday 31/05/2020 and your review is dated 09/06/2020. It is therefore technically not possible for the delivery to have taken 15 days.
Moreover, you seem to have been dissatisfied with the price of delivery which we cover a large part of the costs and which becomes free from 30€ of purchases. You could have taken advantage of this by adding 1.60€ to your cart.
Finally, the filling of our products strictly corresponds to the weight indicated on the product sheets and is intended to protect them during transport and potential crushing.
We wish you nonetheless an excellent week :)
The JIMINI'S team

Hello Nina,
We are sorry that you were not satisfied with the size of our insects, nor with that of our boxes. We will consider creating a family size ;) A small precision that is important: you have all the information on our site regarding the weight of each box, as well as the size of the insects contained inside.
Have a good day and greetings to our Belgian friends!
The JIMINI'S team

Hello Sir,
Your order was placed during full lockdown in a particularly specific and abnormal context. Unfortunately, during this period, postal services were heavily disrupted and delivery times were not respected. We were unable to deliver to you normally, which is why you were refunded.
We are sorry for this bad experience and we ask you to please excuse us.
Best wishes.
The JIMINI'S team

Hello,
Thank you for this constructive feedback. You ordered a pack containing 5 different products, which one or which of these products did you dislike and for what reason(s)? We place great importance on our customers' feedback.
Have a great day,
Best regards,
Clément

Hello,
We are sorry that you were not satisfied with our shipping service. However, it is important to point out that we have fulfilled our contractual obligations: you placed your order on 13/01/2020 at 5:29 PM, and it is stated in our delivery conditions and when choosing the carrier, that orders placed before 12:00 PM are shipped the same day and those placed after are shipped the next day. Your package was therefore shipped on the 14th and delivered on 15/01/2020 as evidenced by your Chronopost tracking.
Furthermore, you did not attempt to contact us, we could have found a solution to your problem or informed you that the desired delivery time (less than 24h) was not offered on our site.
We wish you an excellent day hoping that this information will convince you of our good faith.
The JIMINI'S team

Hello,
Your order was received on Saturday at 4:57 PM (non-working day), then shipped on Monday morning, so we have met our commitments. For reasons we do not know, the package was not delivered to you, neither Wednesday nor Thursday. Since you did not try to contact us at that time, we could not act to offer you the best solution.
I wish you a pleasant day,
Best regards.
Clément

Hello,
Thank you for your feedback.
We faced a stock shortage of several references, due to a logistical problem that occurred just before the summer holiday period, hence the lack of immediate response from us. The situation has been restored, each affected customer is currently being contacted with the proposal of a solution (refund or maintaining the order).
This situation remains exceptional, we sincerely apologize.
The JIMINI'S team