The store earns praise for reliable shipping and fast delivery, with many customers noting quick, compliant packaging and delivery that arrives as described. The product range consistently impresses with originality and quality, offering a variety of crackers, granolas, chocolates, and insect-based options that are suitable for aperitifs and entertaining guests. Customers report positive experiences with service and professionalism, highlighting responsive support and trustworthy, easy ordering processes. The packaging and presentation are repeatedly mentioned as attractive and professional, reinforcing a positive overall impression of the shopping experience.
Hello, Thank you for your order and for your trust. After checking the tracking of your package, it appears that the delivery time was indeed respected (time indicated at the time of order: 2 to 5 working days): - Order on Sunday, October 29 - Shipment on Monday, October 30 - Delivery at the relay point on the 2nd (the 1st being a holiday) Therefore, we have a delivery in 2 working days, which corresponds to the indicated time. We invite you to modify your review. Have a great day. The Jimini's team
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Fabien P.
Rating: 4 out of 5
following a purchase from 23/10/2023
Fast delivery
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Response from Jiminis
Hello Fabien! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Jessie G.
Rating: 2 out of 5
following a purchase from 24/10/2023
Lack of consideration from customer service. Late and inappropriate response after sending a message indicating difficulties encountered when entering the order. (perpetual back and forth between different tabs, multiple re-entries of the delivery address…). Amount to be paid different from what I actually paid (obviously to my disadvantage). I remain in total incomprehension. I played the game by ordering the minimum order, then the minimum for free shipping, and after struggling to finalize the order, I discover after payment that I paid 8 euros extra for express shipping when that was not my wish. Bugs and errors are one thing, but the professionalism expected from a commercial company is another.
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Response from Jiminis
Hello Jessie, As indicated by email exchanges, we will not refund the shipping costs related to your choice to use Chronopost to have your package delivered in 24 hours. All carrier rates are clearly indicated when choosing the carrier, there are no surprises or hidden fees. You chose this carrier and validated this order with all the corresponding amounts knowingly and you contact us after accepting the package, to demand a refund of the shipping costs... By professionalism and consideration, you mean that we unjustifiably refund an error you made, after calling us thieves by email. We do not operate like that and prefer to assume a negative review. Best regards. The Jimini's team
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Marine B.
Rating: 3 out of 5
following a purchase from 23/10/2023
A bit expensive for the products offered
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Response from Jiminis
Hello Marine, Thank you for taking the time to share your experience! We use reviews to improve our products and the quality of our services. Have a great day and see you soon! The Jimini's team
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Nathalie S.
Rating: 2 out of 5
following a purchase from 14/10/2023
Not very satisfied with my order because it does not match what I ordered
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Response from Jiminis
Hello Nathalie, We apologize for this incident. We had several package mix-ups during the period you placed your order. Could you please write to us at [email protected] to resolve the issue? Thank you and have a pleasant day. The Jimini's team
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Kevin M.
Rating: 1 out of 5
following a purchase from 06/10/2023
Following an order, I contacted customer service several times, but received no response from them. This site is absolutely NOT SERIOUS!
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Response from Jiminis
Hello Frédéric or Kévin, we are a bit lost... Thank you for taking the time to share our lack of seriousness. However, we did ship a first package, which arrived on time, to the recipient you chose (even if it was a mistake, we understood it well), then a second one, also on time, which reached you. We have just received the first package back, which stayed at its pickup point for 14 days. We will therefore be able to refund you after verifying its contents. The fact that you did not receive an immediate response can be reproached to us, of course, and we sincerely apologize for that; we are
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Frederic B.
Rating: 1 out of 5
following a purchase from 11/10/2023
nonexistent customer service!! Does not respond to emails (contact form) or phone calls. Avoid!
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Response from Jiminis
(Copy-paste of your second review) Hello Frédéric or Kévin, we're a bit confused... Thank you for taking the time to inform us of our lack of seriousness. However, we did send a first package, which arrived on time, to the recipient you chose (even though it was a mistake, we understood), then a second one, also on time, which reached you. We have just received the first package back, which stayed at its relay point for 14 days. We will be able to refund you after verifying its contents. The fact that you did not receive an immediate response can be blamed on us, of course, and we apologize for that, we are "slightly" overwhelmed during this end-of-year period. To say that our site is not serious, when you received 2 orders on time, and your recipient error has not, for now, resulted in any penalty or refusal on our part to refund the merchandise... we think you're being a bit harsh... Nevertheless, we hope you enjoyed our products and that the good thousand positive reviews on our site will convince you that we are somewhat serious after all ;) The Jimini's customer service
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Dominique T.
Rating: 3 out of 5
following a purchase from 22/09/2023
The retailer at the pickup point noticed and regretted that the package was delivered damaged and opened. Fortunately, the order was complete. On the other hand, the tracking of the package is not clear; phishing-related messages appeared at the same time as the package tracking messages. It is difficult to find your way and trust one message or another.
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Response from Jiminis
Hello Dominique, First of all, thank you for your order and for your trust. You inform us that the retailer at the Mondial Relay point regretted that the package was damaged during transport by Mondial Relay. We are in no way responsible; it is the carrier's responsibility. In this case, you should refuse the package. Regarding the messages received, we send messages for package tracking and nothing else; your personal data is neither used for commercial purposes nor shared. Have a great day and see you soon. The Jimini's team
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Clémence J.
Rating: 4 out of 5
following a purchase from 19/09/2023
Easy to navigate site
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Response from Jiminis
Hello Clémence! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Charles R.
Rating: 1 out of 5
following a purchase from 12/09/2023
No response from customer service and I haven't received my package
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Response from Jiminis
Hello, Thank you for your order and for your trust. I couldn't find any emails sent to our customer service, however, I was able to trace the route of your package. It could not be delivered to your home and was therefore delivered to a pickup point. Since it was not picked up, it was returned to us after 15 days. We kindly ask you to contact our customer service at [email protected] Have a great day. The Jimini's team
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Eric H.
Rating: 4 out of 5
following a purchase from 18/09/2023
Good, easy to use
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Response from Jiminis
Hello Eric, Thank you for taking the time to share your experience! We use reviews to improve our products and the quality of our services. Have a great day and see you soon! The Jimini's team
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Pascale L.
Rating: 4 out of 5
following a purchase from 17/09/2023
Too bad, the flour was no longer available
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Response from Jiminis
Hello Pascale, Thank you for taking the time to leave us a review. We have never sold flour on our website, however, we are considering it :) See you soon and have a great day! The Jimini's team
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Mickael M.
Rating: 4 out of 5
following a purchase from 05/09/2023
Top, arrived quickly
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Response from Jiminis
Hello Fanny, A big thank you for sharing your experience! Our customers' reviews help us improve our products and the quality of our services, but also guide other customers. Have a nice day and see you soon! The Jimini's team
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Laurence R.
Rating: 4 out of 5
following a purchase from 05/08/2023
Package received a week later. Very good products, created a surprise among my guests. I would recommend.
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Response from Jiminis
Hello Laurence, Thank you for taking the time to leave us a review! We are happy that your guests appreciated it ;) See you soon and have a great return! The Jimini's team
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Elisabeth A.
Rating: 4 out of 5
following a purchase from 08/07/2023
Ok nothing to report
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Response from Jiminis
Hello Elisabeth! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Josette V.
Rating: 4 out of 5
following a purchase from 17/06/2023
Satisfactory order
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Response from Jiminis
Hello Josette! Thank you for taking the time to leave us a review! See you soon and have a good day! The Jimini's team
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Didier R.
Rating: 4 out of 5
following a purchase from 29/05/2023
Nothing to report.
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Response from Jiminis
Hello Didier, thank you for taking the time to leave us a review! We are happy that you were satisfied. Have a good weekend and see you soon! The Jimini's team
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Marie G.
Rating: 4 out of 5
following a purchase from 26/05/2023
Fast service. However, high price and not appreciated the fact that there is a minimum order of 15 euros.
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Response from Jiminis
Hello Marie, Thank you for your review. The minimum purchase is essential to avoid selling our products at a loss. Indeed, shipping costs and the cost of shipping our products are largely borne by Jimini's, despite the fact that part is paid by our customers. Shipping is free on Mondial Relay from 30 euros of purchases. We wish you a pleasant day! The Jimini's team
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Philippe M.
Rating: 3 out of 5
following a purchase from 24/05/2023
No particular issues with the reception.
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Response from Jiminis
Hello Philippe, Thank you for taking the time to share your experience! We use reviews to improve our products and the quality of our services. Have a nice day and see you soon! The Jimini's team
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Jean-Michel B.
Rating: 4 out of 5
following a purchase from 17/05/2023
Limited catalog in terms of insect types. Fast delivery.
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Response from Jiminis
Hello, Thank you for taking the time to leave us a review! You are right, the choice of insects is quite limited on our site because there are currently only 3 species of insects authorized for sale in Europe: crickets, mealworms, and grasshoppers (+ buffalo worms but we only use them in powder form). That is why we cannot market other insects at this time. Have a great day and see you soon! The Jimini's team
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Mandy T.
Rating: 1 out of 5
following a purchase from 14/05/2023
I did not like the products at all, and the allergies are not indicated on the site, and I ended up in the hospital, the responses from the managers seemed quite disappointing regarding the situation, one must be extremely careful with the consumption of these products, it can be deadly and from the company there is no proper response
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Response from Jiminis
Hello, The complete list of ingredients and allergens is available on each product page of our site, as well as on the packaging of each Jimini's product, in accordance with current regulations. Your statement is therefore false, it takes 2 minutes for anyone to verify this on our website. The disappointing and 'inappropriate' responses from our customer service simply consisted of not complying with your persistent requests for reimbursement of your order and for the return of consumed products, following your false statements and the transmission of a document that appeared very dubious. In any case, we have general sales conditions and we adhere to them. Best wishes. The Jimini's team
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Nathalie L.
Rating: 4 out of 5
following a purchase from 11/05/2023
Super!! Received quickly and product as described, I recommend
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Response from Jiminis
Hello Nathalie! Thank you for your feedback and this great rating, we appreciate it! See you soon and have a great day! The Jimini's team
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Aurélien H.
Rating: 1 out of 5
following a purchase from 28/04/2023
Incomplete order. Customer service unreachable by phone, very unpleasant exchanges by email with the staff. The latter looks down on the customer, wants to give moral lessons to the customer instead of quickly addressing the mentioned problem.... In short, a lamentable experience, unworthy of an online store, I do not recommend!!
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Response from Jiminis
Hello, We are sorry that you did not appreciate your experience with our customer service. Your threatening and discourteous behavior (threatening legal action against our company when we haven't even had time to respond to you) led us to remind you of the rules of civility, which may be useful for your future exchanges with other e-commerce merchants. The customer is king if they remain polite. Best wishes. The Jimini's team
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Jason T.
Rating: 4 out of 5
following a purchase from 11/05/2023
Very good site, fast delivery
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Maeva B.
Rating: 4 out of 5
following a purchase from 05/05/2023
Difficult order to place on smartphones. I had to use the computer. I received my products quickly and well packaged.
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Response from Jiminis
Hello Maeva, Thank you for your feedback, we are sorry that you were not fully satisfied with your shopping experience on our website. We take note of your comments and will try to improve the user experience on mobile. See you soon and have a great day! The Jimini's team
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Belinda F.
Rating: 4 out of 5
following a purchase from 23/04/2023
Great site
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Response from Jiminis
Hello Belinda! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Rachel V.
Rating: 4 out of 5
following a purchase from 24/04/2023
Very good experience, products well packaged and arrived quickly
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Response from Jiminis
Hello Rachel, Thank you for taking the time to share your experience! We use reviews to improve our products and the quality of our services. Have a great day and see you soon! The Jimini's team
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Emmanuelle V.
Rating: 4 out of 5
following a purchase from 09/04/2023
Product as described. Delivered on time
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Response from Jiminis
Hello Emmanuelle! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Sewa D.
Rating: 4 out of 5
following a purchase from 13/04/2023
Great, I recommend
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Response from Jiminis
Hello! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Clementine D.
Rating: 2 out of 5
following a purchase from 28/03/2023
The site is user-friendly, it's easy to order and the delivery is quite fast. But they forgot an item in my order. I reported it to customer service, I sent them a photo as requested and since then no responses from them despite my 2 follow-ups. I am disappointed. I am waiting for them to send me my missing product.
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Response from Jiminis
Hello, Customer service has been waiting since April 5th for you to send them the requested items in order to resolve your issue ;) The photo you sent does not correspond to our request and does not allow us to identify a potential problem, please send the requested information. Have a great day and see you soon! The Jimini's team
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Leah B.
Rating: 4 out of 5
following a purchase from 29/03/2023
-
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Response from Jiminis
Hello Leah, Thank you for your review and these 4 stars ;) We are delighted that you were satisfied with our products and our service. See you soon! The Jimini's team
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Sylvie T.
Rating: 4 out of 5
following a purchase from 08/03/2023
very good experience with the mealworms, crickets and grasshoppers only downside the cocoa crickets do not taste like cocoa at all but I really recommend your site order and delivery impeccable and fast (1 successful blind tasting ;) )
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Response from Jiminis
Hello Sylvie, Thank you for sharing your experience! We are sorry that you did not enjoy our cocoa crickets. See you soon and have a great day! The Jimini's team
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Sarah G.
Rating: 4 out of 5
following a purchase from 20/02/2023
received on time, products as expected
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Response from Jiminis
Hello Sarah, Thank you for sharing your experience and see you soon! The Jimini's team
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David C.
Rating: 4 out of 5
following a purchase from 01/02/2023
Very expensive for the quantity ;)
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Response from Jiminis
Hello David, Thank you for your review. The price of the products is indicated on the product sheets, so there are no unpleasant surprises. It is true that the price of whole dehydrated insects remains quite high compared to most other meat products. We are working to gradually lower these selling prices which, we hope, will soon be lower than that of meat in the coming years. Have a great day! The Jimini's team
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Manuel J.
Rating: 3 out of 5
following a purchase from 07/02/2023
The prices are too high for basic products. The pasta contains less than 4% insects, so it's wheat pasta sold at 20€ per kilo, 20 times the price of regular pasta. For a French product, the caramel apple protein bar does not have an ingredient list in our language. Impossible to know what's inside without a dictionary. What are the allergens? And the crackers, they crack well. Enough to break your teeth. In short, I will check the competition, I tested 3 ranges of products, I was disappointed 3 times.
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Response from Jiminis
Hello Manuel, Thank you for your feedback on our products, however, this section is dedicated to rating the overall service of our website (delivery, shipping speed, etc.). We will still respond to your comments: - You compare our insect protein pasta made artisanally in our workshop to industrial pasta sold at 1€/kg. If you are looking to buy the cheapest products, you will clearly not find them at Jimini's. All comparison information is available: weight, price, etc. If you find the price excessive, you are not forced to buy it. - The same goes for the quantity of insects in our pasta: no surprise: the ingredient list is available on the product sheet. - Regarding the ingredient list and allergens of the bar you received, it is also available on the product sheet (in French). However, you are right to regret not receiving the product in French; it is a preparation error. - Finally, regarding the crackers, we are sorry that you do not like them; fortunately, they seem to please the majority of our other customers. We are sorry that you did not appreciate our products and wish you to find products that meet your expectations. Have a great day. The Jimini's team
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Camille D.
Rating: 1 out of 5
following a purchase from 12/02/2023
Very disappointed, incomplete order and no response to my messages!
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Response from Jiminis
Hello Camille, We understand your disappointment due to the preparation error of your order. The problem has been resolved and we will strive to respond more quickly next time ;) Have a nice day and see you soon! The Jimini's team
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Annie C.
Rating: 3 out of 5
following a purchase from 10/02/2023
Fast delivery, but the boxes are really small and the site bugged during payment, so I redid it but it made two orders, so I received double... I find it a bit expensive compared to the quality in the boxes
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Response from Jiminis
Hello Annie, Thank you for your review and your feedback. However, we would like to point out the following points for the readers of your review: - You placed two orders 15 minutes apart, so this is not a payment error or a bug (we think it is more likely a manipulation error with a page refresh before the payment was confirmed) - We tried to contact you to ensure that it was not an error, but you provided two false mobile phone numbers - The size and weight of each product is specified on the product sheet. Photos of the products held in hand are also available so that our customers can have a size scale. Have a nice day! The Jimini's team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
Not enough choice
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Response from Jiminis
Hello Lydie, Thank you for your review. We are doing our best to expand the product range on our website, but it takes time :) We hope to offer new products this year, so stay tuned ;) See you soon and have a good week! The Jimini's team
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Amandine C.
Rating: 1 out of 5
following a purchase from 07/02/2023
Package lost the first time, refund made, I reordered and one box is missing... really disappointed... This is not the first time I order from you but the first time it went very well. I will not order from your site again...
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Response from Jiminis
Hello Amandine, We had bad luck with this order, we agree. The first order was lost by the carrier, you received a full refund, which is normal. The fact that there was a preparation error in your second order is unfortunate and we only learn about it through this review; we could have solved this problem with customer service, which I invite you to contact. While waiting for your response, we wish you a nice day! The Jimini's team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2022
The choice !!
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Response from Jiminis
Hello Valérie, thank you for this feedback on our website! See you soon and happy new year! The Jimini's team
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