The store earns praise for reliable shipping and fast delivery, with many customers noting quick, compliant packaging and delivery that arrives as described. The product range consistently impresses with originality and quality, offering a variety of crackers, granolas, chocolates, and insect-based options that are suitable for aperitifs and entertaining guests. Customers report positive experiences with service and professionalism, highlighting responsive support and trustworthy, easy ordering processes. The packaging and presentation are repeatedly mentioned as attractive and professional, reinforcing a positive overall impression of the shopping experience.
Hello Justine, Thank you for your order and your trust. Customer service has responded to you, the missing product has been refunded :) Have a great day and see you soon. The Jimini's team
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Nathalie S.
Rating: 3 out of 5
following a purchase from 09/11/2023
Original and nourishing products that deserve to be produced in larger quantities. A bit expensive though.
I benefited from a promotion on the crackers, but while it was not specified on the site, the expiration date was only a month later. I am a bit disappointed to have to give them away in their expired state at Christmas, even if they will still be consumable.
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Response from Jiminis
Hello Nathalie, Thank you for your order and your trust. The crackers you ordered on promotion have a Minimum Durability Date valid until 12/2023. They will therefore be covered by this DDM at Christmas. Furthermore, as we indicated to you in previous email exchanges, the DDM (formerly DLUO) is an indication allowing consumption at least until the indicated date, but does not prevent consuming the product weeks or months after this date. We thank you for your feedback and wish you a good tasting! The Jimini's team
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Karine T.
Rating: 1 out of 5
following a purchase from 27/10/2023
Incomplete order.
Despite my contact with customer service, they didn't even bother to respond to me.
Worms in the bars.
Do not order!
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Response from Jiminis
Hello Karine, We are sorry that you were not satisfied with your order. You recently contacted us about a missing product in a box of bars, a subject that, although important, is not considered a priority. You did not mention any problem with worms in your bars, otherwise your ticket would have been handled by the quality team. Since this is not an urgent issue, the ticket was only processed today. We have taken your request into account and are waiting for your feedback regarding this quality issue (and order error). Have a great day. The Jimini's team
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Philippe P.
Rating: 1 out of 5
following a purchase from 27/10/2023
Delivery not on time
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Response from Jiminis
Hello, Thank you for your order and for your trust. After checking the tracking of your package, it appears that the delivery time was indeed respected (time indicated at the time of order: 2 to 5 working days): - Order on Sunday, October 29 - Shipment on Monday, October 30 - Delivery at the relay point on the 2nd (the 1st being a holiday) Therefore, we have a delivery in 2 working days, which corresponds to the indicated time. We invite you to modify your review. Have a great day. The Jimini's team
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Jessie G.
Rating: 2 out of 5
following a purchase from 24/10/2023
Lack of consideration from customer service. Late and inappropriate response after sending a message indicating difficulties encountered when entering the order. (perpetual back and forth between different tabs, multiple re-entries of the delivery address…). Amount to be paid different from what I actually paid (obviously to my disadvantage). I remain in total incomprehension. I played the game by ordering the minimum order, then the minimum for free shipping, and after struggling to finalize the order, I discover after payment that I paid 8 euros extra for express shipping when that was not my wish. Bugs and errors are one thing, but the professionalism expected from a commercial company is another.
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Response from Jiminis
Hello Jessie, As indicated by email exchanges, we will not refund the shipping costs related to your choice to use Chronopost to have your package delivered in 24 hours. All carrier rates are clearly indicated when choosing the carrier, there are no surprises or hidden fees. You chose this carrier and validated this order with all the corresponding amounts knowingly and you contact us after accepting the package, to demand a refund of the shipping costs... By professionalism and consideration, you mean that we unjustifiably refund an error you made, after calling us thieves by email. We do not operate like that and prefer to assume a negative review. Best regards. The Jimini's team
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Marine B.
Rating: 3 out of 5
following a purchase from 23/10/2023
A bit expensive for the products offered
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Response from Jiminis
Hello Marine, Thank you for taking the time to share your experience! We use reviews to improve our products and the quality of our services. Have a great day and see you soon! The Jimini's team
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Nathalie S.
Rating: 2 out of 5
following a purchase from 14/10/2023
Not very satisfied with my order because it does not match what I ordered
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Response from Jiminis
Hello Nathalie, We apologize for this incident. We had several package mix-ups during the period you placed your order. Could you please write to us at [email protected] to resolve the issue? Thank you and have a pleasant day. The Jimini's team
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Kevin M.
Rating: 1 out of 5
following a purchase from 06/10/2023
Following an order, I contacted customer service several times, but received no response from them. This site is absolutely NOT SERIOUS!
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Response from Jiminis
Hello Frédéric or Kévin, we are a bit lost... Thank you for taking the time to share our lack of seriousness. However, we did ship a first package, which arrived on time, to the recipient you chose (even if it was a mistake, we understood it well), then a second one, also on time, which reached you. We have just received the first package back, which stayed at its pickup point for 14 days. We will therefore be able to refund you after verifying its contents. The fact that you did not receive an immediate response can be reproached to us, of course, and we sincerely apologize for that; we are
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Frederic B.
Rating: 1 out of 5
following a purchase from 11/10/2023
nonexistent customer service!! Does not respond to emails (contact form) or phone calls. Avoid!
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Response from Jiminis
(Copy-paste of your second review) Hello Frédéric or Kévin, we're a bit confused... Thank you for taking the time to inform us of our lack of seriousness. However, we did send a first package, which arrived on time, to the recipient you chose (even though it was a mistake, we understood), then a second one, also on time, which reached you. We have just received the first package back, which stayed at its relay point for 14 days. We will be able to refund you after verifying its contents. The fact that you did not receive an immediate response can be blamed on us, of course, and we apologize for that, we are "slightly" overwhelmed during this end-of-year period. To say that our site is not serious, when you received 2 orders on time, and your recipient error has not, for now, resulted in any penalty or refusal on our part to refund the merchandise... we think you're being a bit harsh... Nevertheless, we hope you enjoyed our products and that the good thousand positive reviews on our site will convince you that we are somewhat serious after all ;) The Jimini's customer service
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Dominique T.
Rating: 3 out of 5
following a purchase from 22/09/2023
The retailer at the pickup point noticed and regretted that the package was delivered damaged and opened. Fortunately, the order was complete. On the other hand, the tracking of the package is not clear; phishing-related messages appeared at the same time as the package tracking messages. It is difficult to find your way and trust one message or another.
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Response from Jiminis
Hello Dominique, First of all, thank you for your order and for your trust. You inform us that the retailer at the Mondial Relay point regretted that the package was damaged during transport by Mondial Relay. We are in no way responsible; it is the carrier's responsibility. In this case, you should refuse the package. Regarding the messages received, we send messages for package tracking and nothing else; your personal data is neither used for commercial purposes nor shared. Have a great day and see you soon. The Jimini's team
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Charles R.
Rating: 1 out of 5
following a purchase from 12/09/2023
No response from customer service and I haven't received my package
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Response from Jiminis
Hello, Thank you for your order and for your trust. I couldn't find any emails sent to our customer service, however, I was able to trace the route of your package. It could not be delivered to your home and was therefore delivered to a pickup point. Since it was not picked up, it was returned to us after 15 days. We kindly ask you to contact our customer service at [email protected] Have a great day. The Jimini's team
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Philippe M.
Rating: 3 out of 5
following a purchase from 24/05/2023
No particular issues with the reception.
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Response from Jiminis
Hello Philippe, Thank you for taking the time to share your experience! We use reviews to improve our products and the quality of our services. Have a nice day and see you soon! The Jimini's team
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Mandy T.
Rating: 1 out of 5
following a purchase from 14/05/2023
I did not like the products at all, and the allergies are not indicated on the site, and I ended up in the hospital, the responses from the managers seemed quite disappointing regarding the situation, one must be extremely careful with the consumption of these products, it can be deadly and from the company there is no proper response
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Response from Jiminis
Hello, The complete list of ingredients and allergens is available on each product page of our site, as well as on the packaging of each Jimini's product, in accordance with current regulations. Your statement is therefore false, it takes 2 minutes for anyone to verify this on our website. The disappointing and 'inappropriate' responses from our customer service simply consisted of not complying with your persistent requests for reimbursement of your order and for the return of consumed products, following your false statements and the transmission of a document that appeared very dubious. In any case, we have general sales conditions and we adhere to them. Best wishes. The Jimini's team
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Aurélien H.
Rating: 1 out of 5
following a purchase from 28/04/2023
Incomplete order. Customer service unreachable by phone, very unpleasant exchanges by email with the staff. The latter looks down on the customer, wants to give moral lessons to the customer instead of quickly addressing the mentioned problem.... In short, a lamentable experience, unworthy of an online store, I do not recommend!!
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Response from Jiminis
Hello, We are sorry that you did not appreciate your experience with our customer service. Your threatening and discourteous behavior (threatening legal action against our company when we haven't even had time to respond to you) led us to remind you of the rules of civility, which may be useful for your future exchanges with other e-commerce merchants. The customer is king if they remain polite. Best wishes. The Jimini's team
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Clementine D.
Rating: 2 out of 5
following a purchase from 28/03/2023
The site is user-friendly, it's easy to order and the delivery is quite fast. But they forgot an item in my order. I reported it to customer service, I sent them a photo as requested and since then no responses from them despite my 2 follow-ups. I am disappointed. I am waiting for them to send me my missing product.
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Response from Jiminis
Hello, Customer service has been waiting since April 5th for you to send them the requested items in order to resolve your issue ;) The photo you sent does not correspond to our request and does not allow us to identify a potential problem, please send the requested information. Have a great day and see you soon! The Jimini's team
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Manuel J.
Rating: 3 out of 5
following a purchase from 07/02/2023
The prices are too high for basic products. The pasta contains less than 4% insects, so it's wheat pasta sold at 20€ per kilo, 20 times the price of regular pasta. For a French product, the caramel apple protein bar does not have an ingredient list in our language. Impossible to know what's inside without a dictionary. What are the allergens? And the crackers, they crack well. Enough to break your teeth. In short, I will check the competition, I tested 3 ranges of products, I was disappointed 3 times.
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Response from Jiminis
Hello Manuel, Thank you for your feedback on our products, however, this section is dedicated to rating the overall service of our website (delivery, shipping speed, etc.). We will still respond to your comments: - You compare our insect protein pasta made artisanally in our workshop to industrial pasta sold at 1€/kg. If you are looking to buy the cheapest products, you will clearly not find them at Jimini's. All comparison information is available: weight, price, etc. If you find the price excessive, you are not forced to buy it. - The same goes for the quantity of insects in our pasta: no surprise: the ingredient list is available on the product sheet. - Regarding the ingredient list and allergens of the bar you received, it is also available on the product sheet (in French). However, you are right to regret not receiving the product in French; it is a preparation error. - Finally, regarding the crackers, we are sorry that you do not like them; fortunately, they seem to please the majority of our other customers. We are sorry that you did not appreciate our products and wish you to find products that meet your expectations. Have a great day. The Jimini's team
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Camille D.
Rating: 1 out of 5
following a purchase from 12/02/2023
Very disappointed, incomplete order and no response to my messages!
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Response from Jiminis
Hello Camille, We understand your disappointment due to the preparation error of your order. The problem has been resolved and we will strive to respond more quickly next time ;) Have a nice day and see you soon! The Jimini's team
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Annie C.
Rating: 3 out of 5
following a purchase from 10/02/2023
Fast delivery, but the boxes are really small and the site bugged during payment, so I redid it but it made two orders, so I received double... I find it a bit expensive compared to the quality in the boxes
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Response from Jiminis
Hello Annie, Thank you for your review and your feedback. However, we would like to point out the following points for the readers of your review: - You placed two orders 15 minutes apart, so this is not a payment error or a bug (we think it is more likely a manipulation error with a page refresh before the payment was confirmed) - We tried to contact you to ensure that it was not an error, but you provided two false mobile phone numbers - The size and weight of each product is specified on the product sheet. Photos of the products held in hand are also available so that our customers can have a size scale. Have a nice day! The Jimini's team
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Amandine C.
Rating: 1 out of 5
following a purchase from 07/02/2023
Package lost the first time, refund made, I reordered and one box is missing... really disappointed... This is not the first time I order from you but the first time it went very well. I will not order from your site again...
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Response from Jiminis
Hello Amandine, We had bad luck with this order, we agree. The first order was lost by the carrier, you received a full refund, which is normal. The fact that there was a preparation error in your second order is unfortunate and we only learn about it through this review; we could have solved this problem with customer service, which I invite you to contact. While waiting for your response, we wish you a nice day! The Jimini's team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2022
Not good.
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Response from Jiminis
Hello Matheo, We are sorry that you did not appreciate our products. You reported this in the product reviews, this section is intended for rating the services of the website (delivery, clarity of the site, quality of service in general...). We will therefore request a re-rating :) Have a great day. Clément from Jimini's
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2022
No worries. Order delivered on time.
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Response from Jiminis
Hello Marie-Claude! Thank you for your feedback and happy end of the year! Is the 3 out of 5 rating due to a problem you encountered? The Jimini's team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2022
Site a bit slow to load between tabs
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Response from Jiminis
Hello Sylvain! We are sorry that your experience was not optimal. You are right, our site can be improved and we are working on it! See you soon and have a good week! The Jimini's team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2022
This is the first time I order from this site. After the order, I contacted customer support to modify my order, as there was an error on one of the ordered products, but unfortunately I did not receive a response.
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Response from Jiminis
Hello Yannis, Thank you for your trust, we did not have time to respond to you, but the modification to your order that you requested was made before the shipment of the package. If this is not the case, we apologize, we are not always very responsive during the end of year rush :) See you soon and happy celebrations! The Jimini's team I hope the products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2022
Delivered 17 days after the order and moreover 25 km from the chosen relay point. We refuse the package and request a refund.
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Response from Jiminis
Hello Dominique, We are sorry that you were not satisfied with the quality of service of the chosen carrier (Mondial Relay). Unfortunately, we cannot guarantee the delivery times of this carrier once the package has been entrusted to them. The same goes for the delivery location: if the chosen relay point is closed, it is possible that Mondial Relay chose another relay point to deliver to you. We are neither notified nor responsible for this choice. We thank you for your understanding and invite you to contact our customer service at [email protected] Have a great day. Regards from Jimini's
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/10/2022
Very disappointed. Price too high for the quantity of the product. There is more air in the bags than products. I strongly advise against.
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Response from Jiminis
Hello Kévin, thank you for your order and for your review. We are sorry that you were disappointed with our products; however, the quantities and prices per kilo are specified on each product sheet. We have also added photos to provide a scale for the boxes of insects. Finally, we cannot fill the bags more due to technical reasons as the insects would be crushed when sealing the bags. Have a great day! Clément from Jimini's
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/09/2022
I am disappointed to have placed orders twice from Switzerland, which is clearly stated in the order form, and both times my order arrived in France... which causes delays and a lot of wasted time trying to contact customer service by phone....
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Response from Jiminis
Hello Fabien, we understand your disappointment, it is completely justified. Fortunately, we sent a third package to your attention yesterday and hope it will pass the dreaded Swiss customs without issues this time! We even added a little something in the package ;) Keep us updated! See you soon! Clément from Jimini's
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2022
The site was developed with a very aesthetic design, at the expense of ergonomics. One must accept to spend 'a little time' to select to order their products. It seems impossible to order quantities outside of packs (3, 6 ...).
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Response from Jiminis
Hello Pascal, Thank you for your feedback regarding the ergonomics of our website. This can certainly be improved, which we will not fail to do in the future. However, it is possible to order several products outside of the packs. It is possible that a product you wanted to order was out of stock at the time you ordered. I wish you a great day! See you soon! Clément from Jimini's
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2022
The boxes were shaken because the crickets were dislocated
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/07/2022
Pack of 3 ordered with 3 different monitors and received only 1 compliant and 2 boxes of crickets with flavors that did not interest me at all. Moreover, there was a delay in delivery times. In short, very disappointed
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Response from Jiminis
Hello Michaël, First of all, thank you for your order and your trust! It seems that there was an error during the preparation of your package and that you did not receive the right products. We have not received any email or call from you to report this problem, so I invite you to contact us via our contact form: https://www.jiminis.com/nous-contacter/! See you soon and have a great day! Clément from Jimini's
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2022
The site is not badly done. But the products are all broken in the boxes .. full of crumbs. It's really a shame given the price.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2022
I haven't tasted it yet. Small remarks about the fact that there is a lot of insect powder. The insects break and become small particles probably due to the way they are heated. For the price, it's a shame because it doesn't make much to eat whole
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/05/2022
very well packaged but no responses to my emails sent??
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2022
I ordered a pack of 3 boxes but on the pack creation interface I did not have access to all the products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2022
The site presents interesting varieties but the interface sometimes has issues: display bugs, inability to select boxes for the packs of 3, ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2022
Correct
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2022
The address provided to the carrier was not correct. I took the necessary steps with the carrier and scheduled another delivery date, with times to respect (closing at 5 PM)... I absolutely needed my package by Friday 25/02 at the latest 5 PM.... It arrived too late, but the office was already closed, and I was gone. The cleaning lady received it... but for me, the contract is not respected....
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Response from Jiminis
Hello Séverine, We are sorry that you did not receive your package on time. Please note that the address provided to the carrier was filled in by yourself. We do not manually intervene on the data provided by our customers, except at their request to correct an error, for example. I wish you a nice day, Clément from the Jimini's team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2021
We wanted to try. Really very bad. Out of 6 people, none liked it. The price is really very expensive per kilo.
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Response from Jiminis
Hello Adeline, I am sorry that our insects did not please you. As for the prices of our products, we stand by them: it is the price of European insects seasoned and prepared in France with care by a small company of about ten employees :) Have a nice day! Clément from Jimini's
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2021
Hello, Colissimo at home +4€, it's not to go pick it up at the Post Office Greetings
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Response from Jiminis
Hello Bastien, Thank you for your review. I just took a look at your Colissimo tracking where it is indicated that the postman could not deliver your package to you. The procedure followed when a package cannot be handed to you in person or directly into your mailbox is to send it to a pickup point. Your package was therefore deposited at the Post Office where you had to go. We are in no way responsible for the problem you encountered. Indeed, we shipped your package on time and the postman attempted to deliver it (according to the information we have), which is why we regret that you seem to hold us responsible for this bad experience with our good old national post. We nevertheless hope that you enjoyed our products and wish you happy end of year celebrations! Clément from Jimini's
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/11/2021
The content did not match the order.
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Response from Jiminis
Hello Rémi, We are sorry that an error in order preparation was made. We have not received any emails from you informing us of the problem encountered, so we will contact you to send you the missing bars :) Have a nice day, Clément from Jimini's
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2021
The order went through twice, I had to contact to get an explanation (site problem)
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Response from Jiminis
Hello André, thank you for your review. The problem you encountered has been resolved. No order was charged twice, it was just the generation of two orders for one payment only. We hope you liked our products! Have a nice day, Clément from Jimini's
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