The store earns praise for reliable shipping and fast delivery, with many customers noting quick, compliant packaging and delivery that arrives as described. The product range consistently impresses with originality and quality, offering a variety of crackers, granolas, chocolates, and insect-based options that are suitable for aperitifs and entertaining guests. Customers report positive experiences with service and professionalism, highlighting responsive support and trustworthy, easy ordering processes. The packaging and presentation are repeatedly mentioned as attractive and professional, reinforcing a positive overall impression of the shopping experience.
We wanted to try the insects plain, it was good, they are well roasted and can be eaten like chips. The taste is really neutral, there is no particular flavor to discover. For the price, it will remain an exceptional purchase!
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Response from Jiminis
Hello Julie, Thank you for taking the time to share your experience! We use reviews to improve our products and the quality of our services. Have a great day and see you soon! The Jimini's team
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Pierre D.
Rating: 4 out of 5
following a purchase from 16/03/2024
Delivery okay
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Response from Jiminis
Hello Pierre! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Kevin P.
Rating: 4 out of 5
following a purchase from 02/03/2024
Order arrived quickly and products as expected, a good first experience. The only small downside is the quantity of insects present, for the price it's a bit light
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Response from Jiminis
Hello Kévin, Thank you for your feedback. We do our best to make our products accessible, despite the challenges encountered along the way. We are happy that you appreciated the products and the shopping experience. Have a great day and see you soon! The Jimini's team
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Nicolas D.
Rating: 4 out of 5
following a purchase from 18/02/2024
No problems
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Response from Jiminis
Hello Nicolas! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Jimmy H.
Rating: 2 out of 5
following a purchase from 03/02/2024
I only received the pack of 3, not the natural cricket in my order.. I only opened the package yesterday because I was absent, I am disappointed.
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Response from Jiminis
Hello Jimmy, You can contact our customer service at the following address: https://www.jiminis.com/nous-contacter/ We can thus resolve this issue which must be due to an error in preparing your order. Have a great day. The Jimini's team
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Freddy D.
Rating: 1 out of 5
following a purchase from 26/01/2024
Real scammers, I am still waiting for half of my order after 15 days.
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Response from Jiminis
Hello, You contacted customer service after receiving 3 products out of the 5 ordered. The customer service acknowledged the possibility of an error and asked you for additional information which you provided, then, finding the time long you followed up with us yesterday, then you called us scammers this morning. We are a small team and it sometimes takes a bit of time to satisfy everyone, which is why your comment seems inappropriate and defamatory to us. Scamming is not part of our business practices, otherwise our company would have ceased to exist a long time ago. Best wishes. The Jimini's team
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Frederic C.
Rating: 4 out of 5
following a purchase from 22/01/2024
Good ergonomics.
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Response from Jiminis
Hello FREDERIC! Thank you for taking the time to leave us a review! See you soon and have a nice day! The Jimini's team
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Peggy P.
Rating: 2 out of 5
following a purchase from 19/01/2024
Way too expensive. More than 5 euros for 15 grams! Lol I will order again when the 15-gram box costs a maximum of 2 euros.
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Response from Jiminis
Hello Peggy, Thank you for your review and feedback. Our prices are displayed on our website, per unit (per box) and per kilo, so you have all the information at your disposal and are free to place an order or not :) We would be delighted to market our insects at the price you indicate, however, you will have to wait a few more years for the price of the insects themselves and production costs to drop drastically. We hope to achieve this one day. See you soon and have a nice day. The Jimini's team
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Déborah M.
Rating: 4 out of 5
following a purchase from 09/01/2024
For a first time, delivery, site etc. very satisfied, the packaging and boxes are very good for making a gift for the aperitif. The flavors were appealing, but did not have much success with the hosts, compared to pistachios and vegetable chips... But people are curious to taste but do not love it as much as classic aperitif cakes.
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Response from Jiminis
Hello Deborah, Thank you for taking the time to share your experience! We use feedback to improve our products. It is true that our insects are very different from the usual aperitif products found on the table (less fatty, sweet, and salty), in addition to having a rather different appearance. Have a nice day and see you soon! The Jimini's team
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Gaetan V.
Rating: 1 out of 5
following a purchase from 21/12/2023
I can't give more, I placed an order and was never delivered and even Mondial Relay did not take the order, despite the refund of my order, I was disappointed not to have received my order, however I ordered from Insecteo it's a bit more expensive but order received.
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Response from Jiminis
Hello, Thank you for this review which shows that we refunded your order and fully took care of the loss of a package. You mention a company that sells products that have not been authorized for marketing. We wish you again a happy new year :) The Jimini's team
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Evelyne B.
Rating: 4 out of 5
following a purchase from 26/12/2023
Nothing to say about the delivery and the quality of the products. The only downside remains the price, hoping that the popularization of insects helps to lower it.
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Response from Jiminis
Hello Evelyne, A big thank you for sharing your experience! We are doing our best to keep acceptable price levels for our clients despite the challenges faced in recent years. We hope that the democratization of our market will allow us to continue lowering the price of our insects. Have a nice day and a happy new year! The Jimini's team
S
Sylvie L.
Rating: 4 out of 5
following a purchase from 12/12/2023
complicated site to manage to order! fortunately, pleasant phone contact and especially thanks to the young man for his explanations
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Response from Jiminis
Hello! Thank you for taking the time to leave us a review, it was a pleasure to be able to advise you :) Have a nice day and happy end of year celebrations! The Jimini's team
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Oren L.
Rating: 4 out of 5
following a purchase from 16/12/2023
No issues with the site's ergonomics and its delivery. Small downside: it lacks insects "natural taste" or barely seasoned.
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Response from Jiminis
Hello Oren, Thank you for this review, we offer our insects in a "natural" version so that our customers can discover them without seasoning. For a next order perhaps! See you soon and happy end of year celebrations. The Jimini's team
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Alain Pierre L.
Rating: 2 out of 5
following a purchase from 10/12/2023
the packages are tiny
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Response from Jiminis
Hello, Thank you for taking the time to leave us a review. Each product has photos with a scale so that our customers can realize the size of the boxes. The net weight is also indicated, there are no surprises. Have a great day. The Jimini's team
M
Michaël P.
Rating: 4 out of 5
following a purchase from 28/11/2023
Easy to navigate site, easily identifiable products
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Laetitia S.
Rating: 1 out of 5
following a purchase from 04/12/2023
In the package, the boxes were all crushed and some packets (pasta, crackers) were open
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Response from Jiminis
Hello Laetitia, I am sorry that you were not satisfied with your experience with Jimini's, unfortunately, we cannot control the shipping conditions of the packages we send. Please feel free to contact us through our customer service (click on 'contact us' at the bottom of our website). Have a great day. The Jimini's team
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Manuel R.
Rating: 4 out of 5
following a purchase from 06/12/2023
practical
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Response from Jiminis
Hello Manuel, Thank you for taking the time to leave us a review! Happy end of year celebrations. The Jimini's team
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Julien D.
Rating: 4 out of 5
following a purchase from 12/11/2023
The site is well made, the order was delivered quickly.
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Karine T.
Rating: 1 out of 5
following a purchase from 27/10/2023
Incomplete order.
Despite my contact with customer service, they didn't even bother to respond to me.
Worms in the bars.
Do not order!
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Response from Jiminis
Hello Karine, We are sorry that you were not satisfied with your order. You recently contacted us about a missing product in a box of bars, a subject that, although important, is not considered a priority. You did not mention any problem with worms in your bars, otherwise your ticket would have been handled by the quality team. Since this is not an urgent issue, the ticket was only processed today. We have taken your request into account and are waiting for your feedback regarding this quality issue (and order error). Have a great day. The Jimini's team
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Philippe P.
Rating: 1 out of 5
following a purchase from 27/10/2023
Delivery not on time
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Response from Jiminis
Hello, Thank you for your order and for your trust. After checking the tracking of your package, it appears that the delivery time was indeed respected (time indicated at the time of order: 2 to 5 working days): - Order on Sunday, October 29 - Shipment on Monday, October 30 - Delivery at the relay point on the 2nd (the 1st being a holiday) Therefore, we have a delivery in 2 working days, which corresponds to the indicated time. We invite you to modify your review. Have a great day. The Jimini's team
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Fabien P.
Rating: 4 out of 5
following a purchase from 23/10/2023
Fast delivery
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Response from Jiminis
Hello Fabien! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Jessie G.
Rating: 2 out of 5
following a purchase from 24/10/2023
Lack of consideration from customer service. Late and inappropriate response after sending a message indicating difficulties encountered when entering the order. (perpetual back and forth between different tabs, multiple re-entries of the delivery address…). Amount to be paid different from what I actually paid (obviously to my disadvantage). I remain in total incomprehension. I played the game by ordering the minimum order, then the minimum for free shipping, and after struggling to finalize the order, I discover after payment that I paid 8 euros extra for express shipping when that was not my wish. Bugs and errors are one thing, but the professionalism expected from a commercial company is another.
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Response from Jiminis
Hello Jessie, As indicated by email exchanges, we will not refund the shipping costs related to your choice to use Chronopost to have your package delivered in 24 hours. All carrier rates are clearly indicated when choosing the carrier, there are no surprises or hidden fees. You chose this carrier and validated this order with all the corresponding amounts knowingly and you contact us after accepting the package, to demand a refund of the shipping costs... By professionalism and consideration, you mean that we unjustifiably refund an error you made, after calling us thieves by email. We do not operate like that and prefer to assume a negative review. Best regards. The Jimini's team
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Nathalie S.
Rating: 2 out of 5
following a purchase from 14/10/2023
Not very satisfied with my order because it does not match what I ordered
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Response from Jiminis
Hello Nathalie, We apologize for this incident. We had several package mix-ups during the period you placed your order. Could you please write to us at [email protected] to resolve the issue? Thank you and have a pleasant day. The Jimini's team
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Kevin M.
Rating: 1 out of 5
following a purchase from 06/10/2023
Following an order, I contacted customer service several times, but received no response from them. This site is absolutely NOT SERIOUS!
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Response from Jiminis
Hello Frédéric or Kévin, we are a bit lost... Thank you for taking the time to share our lack of seriousness. However, we did ship a first package, which arrived on time, to the recipient you chose (even if it was a mistake, we understood it well), then a second one, also on time, which reached you. We have just received the first package back, which stayed at its pickup point for 14 days. We will therefore be able to refund you after verifying its contents. The fact that you did not receive an immediate response can be reproached to us, of course, and we sincerely apologize for that; we are
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Frederic B.
Rating: 1 out of 5
following a purchase from 11/10/2023
nonexistent customer service!! Does not respond to emails (contact form) or phone calls. Avoid!
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Response from Jiminis
(Copy-paste of your second review) Hello Frédéric or Kévin, we're a bit confused... Thank you for taking the time to inform us of our lack of seriousness. However, we did send a first package, which arrived on time, to the recipient you chose (even though it was a mistake, we understood), then a second one, also on time, which reached you. We have just received the first package back, which stayed at its relay point for 14 days. We will be able to refund you after verifying its contents. The fact that you did not receive an immediate response can be blamed on us, of course, and we apologize for that, we are "slightly" overwhelmed during this end-of-year period. To say that our site is not serious, when you received 2 orders on time, and your recipient error has not, for now, resulted in any penalty or refusal on our part to refund the merchandise... we think you're being a bit harsh... Nevertheless, we hope you enjoyed our products and that the good thousand positive reviews on our site will convince you that we are somewhat serious after all ;) The Jimini's customer service
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Clémence J.
Rating: 4 out of 5
following a purchase from 19/09/2023
Easy to navigate site
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Response from Jiminis
Hello Clémence! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Charles R.
Rating: 1 out of 5
following a purchase from 12/09/2023
No response from customer service and I haven't received my package
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Response from Jiminis
Hello, Thank you for your order and for your trust. I couldn't find any emails sent to our customer service, however, I was able to trace the route of your package. It could not be delivered to your home and was therefore delivered to a pickup point. Since it was not picked up, it was returned to us after 15 days. We kindly ask you to contact our customer service at [email protected] Have a great day. The Jimini's team
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Eric H.
Rating: 4 out of 5
following a purchase from 18/09/2023
Good, easy to use
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Response from Jiminis
Hello Eric, Thank you for taking the time to share your experience! We use reviews to improve our products and the quality of our services. Have a great day and see you soon! The Jimini's team
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Pascale L.
Rating: 4 out of 5
following a purchase from 17/09/2023
Too bad, the flour was no longer available
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Response from Jiminis
Hello Pascale, Thank you for taking the time to leave us a review. We have never sold flour on our website, however, we are considering it :) See you soon and have a great day! The Jimini's team
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Mickael M.
Rating: 4 out of 5
following a purchase from 05/09/2023
Top, arrived quickly
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Response from Jiminis
Hello Fanny, A big thank you for sharing your experience! Our customers' reviews help us improve our products and the quality of our services, but also guide other customers. Have a nice day and see you soon! The Jimini's team
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Laurence R.
Rating: 4 out of 5
following a purchase from 05/08/2023
Package received a week later. Very good products, created a surprise among my guests. I would recommend.
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Response from Jiminis
Hello Laurence, Thank you for taking the time to leave us a review! We are happy that your guests appreciated it ;) See you soon and have a great return! The Jimini's team
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Elisabeth A.
Rating: 4 out of 5
following a purchase from 08/07/2023
Ok nothing to report
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Response from Jiminis
Hello Elisabeth! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Josette V.
Rating: 4 out of 5
following a purchase from 17/06/2023
Satisfactory order
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Response from Jiminis
Hello Josette! Thank you for taking the time to leave us a review! See you soon and have a good day! The Jimini's team
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Didier R.
Rating: 4 out of 5
following a purchase from 29/05/2023
Nothing to report.
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Response from Jiminis
Hello Didier, thank you for taking the time to leave us a review! We are happy that you were satisfied. Have a good weekend and see you soon! The Jimini's team
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Marie G.
Rating: 4 out of 5
following a purchase from 26/05/2023
Fast service. However, high price and not appreciated the fact that there is a minimum order of 15 euros.
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Response from Jiminis
Hello Marie, Thank you for your review. The minimum purchase is essential to avoid selling our products at a loss. Indeed, shipping costs and the cost of shipping our products are largely borne by Jimini's, despite the fact that part is paid by our customers. Shipping is free on Mondial Relay from 30 euros of purchases. We wish you a pleasant day! The Jimini's team
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Jean-Michel B.
Rating: 4 out of 5
following a purchase from 17/05/2023
Limited catalog in terms of insect types. Fast delivery.
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Response from Jiminis
Hello, Thank you for taking the time to leave us a review! You are right, the choice of insects is quite limited on our site because there are currently only 3 species of insects authorized for sale in Europe: crickets, mealworms, and grasshoppers (+ buffalo worms but we only use them in powder form). That is why we cannot market other insects at this time. Have a great day and see you soon! The Jimini's team
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Mandy T.
Rating: 1 out of 5
following a purchase from 14/05/2023
I did not like the products at all, and the allergies are not indicated on the site, and I ended up in the hospital, the responses from the managers seemed quite disappointing regarding the situation, one must be extremely careful with the consumption of these products, it can be deadly and from the company there is no proper response
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Response from Jiminis
Hello, The complete list of ingredients and allergens is available on each product page of our site, as well as on the packaging of each Jimini's product, in accordance with current regulations. Your statement is therefore false, it takes 2 minutes for anyone to verify this on our website. The disappointing and 'inappropriate' responses from our customer service simply consisted of not complying with your persistent requests for reimbursement of your order and for the return of consumed products, following your false statements and the transmission of a document that appeared very dubious. In any case, we have general sales conditions and we adhere to them. Best wishes. The Jimini's team
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Nathalie L.
Rating: 4 out of 5
following a purchase from 11/05/2023
Super!! Received quickly and product as described, I recommend
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Response from Jiminis
Hello Nathalie! Thank you for your feedback and this great rating, we appreciate it! See you soon and have a great day! The Jimini's team
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Aurélien H.
Rating: 1 out of 5
following a purchase from 28/04/2023
Incomplete order. Customer service unreachable by phone, very unpleasant exchanges by email with the staff. The latter looks down on the customer, wants to give moral lessons to the customer instead of quickly addressing the mentioned problem.... In short, a lamentable experience, unworthy of an online store, I do not recommend!!
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Response from Jiminis
Hello, We are sorry that you did not appreciate your experience with our customer service. Your threatening and discourteous behavior (threatening legal action against our company when we haven't even had time to respond to you) led us to remind you of the rules of civility, which may be useful for your future exchanges with other e-commerce merchants. The customer is king if they remain polite. Best wishes. The Jimini's team
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Jason T.
Rating: 4 out of 5
following a purchase from 11/05/2023
Very good site, fast delivery
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