The store earns praise for reliable shipping and fast delivery, with many customers noting quick, compliant packaging and delivery that arrives as described. The product range consistently impresses with originality and quality, offering a variety of crackers, granolas, chocolates, and insect-based options that are suitable for aperitifs and entertaining guests. Customers report positive experiences with service and professionalism, highlighting responsive support and trustworthy, easy ordering processes. The packaging and presentation are repeatedly mentioned as attractive and professional, reinforcing a positive overall impression of the shopping experience.
Difficult order to place on smartphones. I had to use the computer. I received my products quickly and well packaged.
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Response from Jiminis
Hello Maeva, Thank you for your feedback, we are sorry that you were not fully satisfied with your shopping experience on our website. We take note of your comments and will try to improve the user experience on mobile. See you soon and have a great day! The Jimini's team
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Belinda F.
Rating: 4 out of 5
following a purchase from 23/04/2023
Great site
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Response from Jiminis
Hello Belinda! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Rachel V.
Rating: 4 out of 5
following a purchase from 24/04/2023
Very good experience, products well packaged and arrived quickly
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Response from Jiminis
Hello Rachel, Thank you for taking the time to share your experience! We use reviews to improve our products and the quality of our services. Have a great day and see you soon! The Jimini's team
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Emmanuelle V.
Rating: 4 out of 5
following a purchase from 09/04/2023
Product as described. Delivered on time
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Response from Jiminis
Hello Emmanuelle! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Sewa D.
Rating: 4 out of 5
following a purchase from 13/04/2023
Great, I recommend
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Response from Jiminis
Hello! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Clementine D.
Rating: 2 out of 5
following a purchase from 28/03/2023
The site is user-friendly, it's easy to order and the delivery is quite fast. But they forgot an item in my order. I reported it to customer service, I sent them a photo as requested and since then no responses from them despite my 2 follow-ups. I am disappointed. I am waiting for them to send me my missing product.
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Response from Jiminis
Hello, Customer service has been waiting since April 5th for you to send them the requested items in order to resolve your issue ;) The photo you sent does not correspond to our request and does not allow us to identify a potential problem, please send the requested information. Have a great day and see you soon! The Jimini's team
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Leah B.
Rating: 4 out of 5
following a purchase from 29/03/2023
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Response from Jiminis
Hello Leah, Thank you for your review and these 4 stars ;) We are delighted that you were satisfied with our products and our service. See you soon! The Jimini's team
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Sylvie T.
Rating: 4 out of 5
following a purchase from 08/03/2023
very good experience with the mealworms, crickets and grasshoppers only downside the cocoa crickets do not taste like cocoa at all but I really recommend your site order and delivery impeccable and fast (1 successful blind tasting ;) )
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Response from Jiminis
Hello Sylvie, Thank you for sharing your experience! We are sorry that you did not enjoy our cocoa crickets. See you soon and have a great day! The Jimini's team
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Sarah G.
Rating: 4 out of 5
following a purchase from 20/02/2023
received on time, products as expected
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Response from Jiminis
Hello Sarah, Thank you for sharing your experience and see you soon! The Jimini's team
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David C.
Rating: 4 out of 5
following a purchase from 01/02/2023
Very expensive for the quantity ;)
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Response from Jiminis
Hello David, Thank you for your review. The price of the products is indicated on the product sheets, so there are no unpleasant surprises. It is true that the price of whole dehydrated insects remains quite high compared to most other meat products. We are working to gradually lower these selling prices which, we hope, will soon be lower than that of meat in the coming years. Have a great day! The Jimini's team
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Camille D.
Rating: 1 out of 5
following a purchase from 12/02/2023
Very disappointed, incomplete order and no response to my messages!
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Response from Jiminis
Hello Camille, We understand your disappointment due to the preparation error of your order. The problem has been resolved and we will strive to respond more quickly next time ;) Have a nice day and see you soon! The Jimini's team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
Not enough choice
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Response from Jiminis
Hello Lydie, Thank you for your review. We are doing our best to expand the product range on our website, but it takes time :) We hope to offer new products this year, so stay tuned ;) See you soon and have a good week! The Jimini's team
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Amandine C.
Rating: 1 out of 5
following a purchase from 07/02/2023
Package lost the first time, refund made, I reordered and one box is missing... really disappointed... This is not the first time I order from you but the first time it went very well. I will not order from your site again...
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Response from Jiminis
Hello Amandine, We had bad luck with this order, we agree. The first order was lost by the carrier, you received a full refund, which is normal. The fact that there was a preparation error in your second order is unfortunate and we only learn about it through this review; we could have solved this problem with customer service, which I invite you to contact. While waiting for your response, we wish you a nice day! The Jimini's team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2022
The choice !!
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Response from Jiminis
Hello Valérie, thank you for this feedback on our website! See you soon and happy new year! The Jimini's team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2022
Not good.
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Response from Jiminis
Hello Matheo, We are sorry that you did not appreciate our products. You reported this in the product reviews, this section is intended for rating the services of the website (delivery, clarity of the site, quality of service in general...). We will therefore request a re-rating :) Have a great day. Clément from Jimini's
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2022
Well-packaged products
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Response from Jiminis
Hello Evelyne, Thank you for your feedback and happy end of the year! The Jimini's team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2022
Order as expected, the site is clear and easy to use
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Response from Jiminis
Hello Nathalie! Thank you for your feedback and happy end of year! The Jimini's team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
The site is clear, there is a choice. The only problem is that there is a minimum purchase required to order since the items are not very expensive.
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Response from Jiminis
Hello Manon, Thank you for your feedback! Regarding the minimum order, it is more a question of profitability: we cover part of the shipping costs (even when they are charged to the customer). We have calculated that below 15€, we would lose money. Have a great end of the year and see you soon! The Jimini's team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2022
Very interesting to discover this new form of food
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Response from Jiminis
Hello Nicole, Thank you for this great rating, we wish you a wonderful end of the year! The Jimini's team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
For a first order of this type, I am satisfied.
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Response from Jiminis
Hello Steeve! We are delighted that you were satisfied ;) See you soon and happy end of year celebrations! The Jimini's team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2022
Very clear and well-selling site!
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Response from Jiminis
Hello Delphine, Thank you for your feedback and happy end of year celebrations! The Jimini's team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2022
Very good site but not the maximum rating to leave room for improvement?? I cannot rate the products as they are intended for original Christmas gifts…
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Response from Jiminis
Hello Jean-Marc, Thank you for your feedback! We hope these original gifts will please and wish you happy end of year celebrations! Clément from Jimini's
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2022
I was satisfied with my order and the products in terms of quality. However, the quantity/price ratio is disappointing.
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Response from Jiminis
Hello Angélique! Thank you for your feedback! We are working to gradually make the products more accessible. See you soon and happy end of year celebrations! The Jimini's team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2022
Delivered 17 days after the order and moreover 25 km from the chosen relay point. We refuse the package and request a refund.
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Response from Jiminis
Hello Dominique, We are sorry that you were not satisfied with the quality of service of the chosen carrier (Mondial Relay). Unfortunately, we cannot guarantee the delivery times of this carrier once the package has been entrusted to them. The same goes for the delivery location: if the chosen relay point is closed, it is possible that Mondial Relay chose another relay point to deliver to you. We are neither notified nor responsible for this choice. We thank you for your understanding and invite you to contact our customer service at [email protected] Have a great day. Regards from Jimini's
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2022
Very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/10/2022
Very disappointed. Price too high for the quantity of the product. There is more air in the bags than products. I strongly advise against.
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Response from Jiminis
Hello Kévin, thank you for your order and for your review. We are sorry that you were disappointed with our products; however, the quantities and prices per kilo are specified on each product sheet. We have also added photos to provide a scale for the boxes of insects. Finally, we cannot fill the bags more due to technical reasons as the insects would be crushed when sealing the bags. Have a great day! Clément from Jimini's
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/09/2022
I am disappointed to have placed orders twice from Switzerland, which is clearly stated in the order form, and both times my order arrived in France... which causes delays and a lot of wasted time trying to contact customer service by phone....
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Response from Jiminis
Hello Fabien, we understand your disappointment, it is completely justified. Fortunately, we sent a third package to your attention yesterday and hope it will pass the dreaded Swiss customs without issues this time! We even added a little something in the package ;) Keep us updated! See you soon! Clément from Jimini's
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2022
Very good site.
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Response from Jiminis
Hello Valentin, Thank you for your comment and your review, it's great. Have a great return to school! Clément from Jimini's
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2022
Good evening, I am new to this site and I am also looking for rare insects like tarantulas or scorpions not available on your site..
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Response from Jiminis
Hello Patrick, thank you for your review! Tarantulas and scorpions are not available on our site because these insects (or rather arachnids to be precise) are not among the species authorized for sale in Europe :) See you soon and have a great summer! Clément from Jimini's
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2022
Ergonomics ++
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2022
very satisfied with the order I made from your shop
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Response from Jiminis
Hello Juana, Thank you for your review, we are happy that you were satisfied with our products ;) See you soon and have a great summer! Clément from Jimini's
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/07/2022
Pack of 3 ordered with 3 different monitors and received only 1 compliant and 2 boxes of crickets with flavors that did not interest me at all. Moreover, there was a delay in delivery times. In short, very disappointed
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Response from Jiminis
Hello Michaël, First of all, thank you for your order and your trust! It seems that there was an error during the preparation of your package and that you did not receive the right products. We have not received any email or call from you to report this problem, so I invite you to contact us via our contact form: https://www.jiminis.com/nous-contacter/! See you soon and have a great day! Clément from Jimini's
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2022
Very good site
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Response from Jiminis
Thank you for the compliment Éric! See you soon and have a great summer! Clément from Jimini's
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2022
Fast delivery
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Response from Jiminis
Thank you Thomas! Happy that our delivery service satisfied you! See you soon! Clément from Jimini's
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2022
Site ok, delivery ok.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2022
Fast delivery and package in good condition!
Delivery a bit expensive depending on where we want to receive it sometimes 1 minute apart.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2022
Top quality, natural and innovative products. Hoping the brand continues on this beautiful path. 4 stars because a bit expensive for the products I received.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2022
Beautiful presentation of the site. Order placed quickly and delivery within 3 days. However, I called and left a voicemail because I preferred to order on the site rather than through a subcontractor (the discovery offer of 9 boxes did not appear). I was never called back. Finally, some products were out of stock.
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Response from Jiminis
Hello Philippe, Thank you for your review and our apologies for not calling you back! We often have products out of stock because we produce all our products on a just-in-time basis and sometimes we cannot keep up with orders between our individual and professional clients... Thank you for trusting us and see you soon (without stock shortages, we hope). Clément from Jimini's
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