The store earns praise for reliable shipping and fast delivery, with many customers noting quick, compliant packaging and delivery that arrives as described. The product range consistently impresses with originality and quality, offering a variety of crackers, granolas, chocolates, and insect-based options that are suitable for aperitifs and entertaining guests. Customers report positive experiences with service and professionalism, highlighting responsive support and trustworthy, easy ordering processes. The packaging and presentation are repeatedly mentioned as attractive and professional, reinforcing a positive overall impression of the shopping experience.
Very good. Order received very quickly. Crickets?? top! But still very expensive for insects!
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Response from Jiminis
Hello Mireille, Thank you for taking the time to leave us a review. We do our best to gradually lower the price of our products, even though we are still far from the chips and peanuts traditionally present at aperitifs ;) Have a great day and see you soon. The Jimini's team
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Vicart V.
Rating: 3 out of 5
following a purchase from 11/06/2024
Some products were no longer available
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Response from Jiminis
Hello, We are sorry that all the products you wanted were not available. We do our best to offer our customers a wide range of products, however, sometimes our workshop struggles to keep up :) We thank you for your understanding and wish you a great day. The Jimini's team
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Caroline M.
Rating: 4 out of 5
following a purchase from 12/06/2024
Easy navigation but some bugs
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Response from Jiminis
Hello! Thank you for taking the time to leave us a review, we do our best to provide you with top navigation, but sometimes small bugs appear (the kind that are not edible ;)). We are doing our best to fix them as quickly as possible. See you soon and have a great day! The Jimini's team
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Antoine L.
Rating: 3 out of 5
following a purchase from 10/06/2024
Everything is very serious and well followed up
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Response from Jiminis
Hello, Thank you for your review! You rated us 3 stars out of 5, is there something we could improve? See you soon and have a great day! The Jimini's team
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Anthony B.
Rating: 3 out of 5
following a purchase from 09/05/2024
The number of crickets in the packets has considerably decreased compared to previous orders. Have a nice day
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Response from Jiminis
Hello Anthony, Thank you for your order and for your trust. Our products are sold by weight and not by unit. I invite you to send us a photo of the products received so that we can investigate the issue. Have an excellent day and see you soon. The Jimini's team
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Sandra L.
Rating: 3 out of 5
following a purchase from 26/04/2024
Navigation was great. However, the delivery side was mediocre. I am missing items and customer service does not respond to emails and does not call back either. Nice scam!!!
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Response from Jiminis
Hello Sandra, Thank you for your review, however we have not received any complaint email from you. We are sorry that you did not receive the correct products, which can happen. In such situations, we refund the products not received or resend them, but for that, we need to be aware of the problem :) Thank you for writing to our customer service (www.jiminis.com, at the bottom of the page, link 'contact us'). Have a great day and see you soon. The Jimini's team
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Julie M.
Rating: 4 out of 5
following a purchase from 24/03/2024
We wanted to try the insects plain, it was good, they are well roasted and can be eaten like chips. The taste is really neutral, there is no particular flavor to discover. For the price, it will remain an exceptional purchase!
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Response from Jiminis
Hello Julie, Thank you for taking the time to share your experience! We use reviews to improve our products and the quality of our services. Have a great day and see you soon! The Jimini's team
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Eric D.
Rating: 3 out of 5
following a purchase from 19/03/2024
Given the size of the order, receiving it in the mailbox would have avoided a trip to the pickup point
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Response from Jiminis
Hello Eric, Thank you for taking the time to leave us a review. You selected the Mondial Relay carrier and were therefore delivered to a pickup point. See you soon and have a great day! The Jimini's team
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Pierre D.
Rating: 4 out of 5
following a purchase from 16/03/2024
Delivery okay
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Response from Jiminis
Hello Pierre! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Marc M.
Rating: 3 out of 5
following a purchase from 14/03/2024
Delivery to a relay point is mandatory even exceeding 30 euros of order to be delivered to the house it is an additional 5 euros...
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Response from Jiminis
Hello Marc! Thank you for taking the time to leave us a review. A Colissimo delivery to a pickup point with signature costs about €5 including tax, to which the cost of packaging, preparation, potential returns, and lost packages, etc. is added. On a basket of €30 including tax, these fees represent more than 20% of the order amount. You will understand that we cannot offer home delivery which costs even more (about €8) for a basket of €30. Our delivery rates allow for home delivery with Colissimo at €4 including tax from €30 of purchases, €2 including tax from €40 of purchases. We are sorry that you were not satisfied. Have a great day. The Jimini's team
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Serge G.
Rating: 3 out of 5
following a purchase from 14/03/2024
Fast delivery / Successful packaging / Very, too expensive / 1 product out of 3 very bad.
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Response from Jiminis
Hello Serge, We are sorry that you did not appreciate our products. However, we are still pleased that you appreciated the speed of our shipments and the design of our packaging. Have a great day. The Jimini's team
K
Kevin P.
Rating: 4 out of 5
following a purchase from 02/03/2024
Order arrived quickly and products as expected, a good first experience. The only small downside is the quantity of insects present, for the price it's a bit light
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Response from Jiminis
Hello Kévin, Thank you for your feedback. We do our best to make our products accessible, despite the challenges encountered along the way. We are happy that you appreciated the products and the shopping experience. Have a great day and see you soon! The Jimini's team
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Nicolas D.
Rating: 4 out of 5
following a purchase from 18/02/2024
No problems
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Response from Jiminis
Hello Nicolas! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Freddy D.
Rating: 1 out of 5
following a purchase from 26/01/2024
Real scammers, I am still waiting for half of my order after 15 days.
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Response from Jiminis
Hello, You contacted customer service after receiving 3 products out of the 5 ordered. The customer service acknowledged the possibility of an error and asked you for additional information which you provided, then, finding the time long you followed up with us yesterday, then you called us scammers this morning. We are a small team and it sometimes takes a bit of time to satisfy everyone, which is why your comment seems inappropriate and defamatory to us. Scamming is not part of our business practices, otherwise our company would have ceased to exist a long time ago. Best wishes. The Jimini's team
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Frederic C.
Rating: 4 out of 5
following a purchase from 22/01/2024
Good ergonomics.
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Response from Jiminis
Hello FREDERIC! Thank you for taking the time to leave us a review! See you soon and have a nice day! The Jimini's team
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Anthony D.
Rating: 3 out of 5
following a purchase from 24/01/2024
Good packaging overall, very fast delivery. Downsides, the price given the content I find it a bit expensive and the flavors are not strong enough.
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Response from Jiminis
Hello Anthony! Thank you for taking the time to leave us a review. We take note of your feedback which helps us improve our products over time :) See you soon and have a nice day! The Jimini's team
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Déborah M.
Rating: 4 out of 5
following a purchase from 09/01/2024
For a first time, delivery, site etc. very satisfied, the packaging and boxes are very good for making a gift for the aperitif. The flavors were appealing, but did not have much success with the hosts, compared to pistachios and vegetable chips... But people are curious to taste but do not love it as much as classic aperitif cakes.
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Response from Jiminis
Hello Deborah, Thank you for taking the time to share your experience! We use feedback to improve our products. It is true that our insects are very different from the usual aperitif products found on the table (less fatty, sweet, and salty), in addition to having a rather different appearance. Have a nice day and see you soon! The Jimini's team
G
Gaetan V.
Rating: 1 out of 5
following a purchase from 21/12/2023
I can't give more, I placed an order and was never delivered and even Mondial Relay did not take the order, despite the refund of my order, I was disappointed not to have received my order, however I ordered from Insecteo it's a bit more expensive but order received.
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Response from Jiminis
Hello, Thank you for this review which shows that we refunded your order and fully took care of the loss of a package. You mention a company that sells products that have not been authorized for marketing. We wish you again a happy new year :) The Jimini's team
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Evelyne B.
Rating: 4 out of 5
following a purchase from 26/12/2023
Nothing to say about the delivery and the quality of the products. The only downside remains the price, hoping that the popularization of insects helps to lower it.
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Response from Jiminis
Hello Evelyne, A big thank you for sharing your experience! We are doing our best to keep acceptable price levels for our clients despite the challenges faced in recent years. We hope that the democratization of our market will allow us to continue lowering the price of our insects. Have a nice day and a happy new year! The Jimini's team
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Sylvie L.
Rating: 4 out of 5
following a purchase from 12/12/2023
complicated site to manage to order! fortunately, pleasant phone contact and especially thanks to the young man for his explanations
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Response from Jiminis
Hello! Thank you for taking the time to leave us a review, it was a pleasure to be able to advise you :) Have a nice day and happy end of year celebrations! The Jimini's team
O
Oren L.
Rating: 4 out of 5
following a purchase from 16/12/2023
No issues with the site's ergonomics and its delivery. Small downside: it lacks insects "natural taste" or barely seasoned.
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Response from Jiminis
Hello Oren, Thank you for this review, we offer our insects in a "natural" version so that our customers can discover them without seasoning. For a next order perhaps! See you soon and happy end of year celebrations. The Jimini's team
M
Michaël P.
Rating: 4 out of 5
following a purchase from 28/11/2023
Easy to navigate site, easily identifiable products
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Laurent G.
Rating: 3 out of 5
following a purchase from 05/12/2023
I ordered to discover. I find the products a bit expensive for what they are. But, for a discovery, it was worth it. Order failed. Products received quickly. Thank you.
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Response from Jiminis
Hello Larent, Thank you for taking the time to write to us, we take note of your comments :) Have a great day and happy end of year celebrations! The Jimini's team
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Laetitia S.
Rating: 1 out of 5
following a purchase from 04/12/2023
In the package, the boxes were all crushed and some packets (pasta, crackers) were open
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Response from Jiminis
Hello Laetitia, I am sorry that you were not satisfied with your experience with Jimini's, unfortunately, we cannot control the shipping conditions of the packages we send. Please feel free to contact us through our customer service (click on 'contact us' at the bottom of our website). Have a great day. The Jimini's team
M
Manuel R.
Rating: 4 out of 5
following a purchase from 06/12/2023
practical
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Response from Jiminis
Hello Manuel, Thank you for taking the time to leave us a review! Happy end of year celebrations. The Jimini's team
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Ghislaine D.
Rating: 3 out of 5
following a purchase from 07/12/2023
Christmas gift so difficult for now to give my opinion
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Justine D.
Rating: 3 out of 5
following a purchase from 26/11/2023
-
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Response from Jiminis
Hello Justine, Thank you for your order and your trust. Customer service has responded to you, the missing product has been refunded :) Have a great day and see you soon. The Jimini's team
J
Julien D.
Rating: 4 out of 5
following a purchase from 12/11/2023
The site is well made, the order was delivered quickly.
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Nathalie S.
Rating: 3 out of 5
following a purchase from 09/11/2023
Original and nourishing products that deserve to be produced in larger quantities. A bit expensive though.
I benefited from a promotion on the crackers, but while it was not specified on the site, the expiration date was only a month later. I am a bit disappointed to have to give them away in their expired state at Christmas, even if they will still be consumable.
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Response from Jiminis
Hello Nathalie, Thank you for your order and your trust. The crackers you ordered on promotion have a Minimum Durability Date valid until 12/2023. They will therefore be covered by this DDM at Christmas. Furthermore, as we indicated to you in previous email exchanges, the DDM (formerly DLUO) is an indication allowing consumption at least until the indicated date, but does not prevent consuming the product weeks or months after this date. We thank you for your feedback and wish you a good tasting! The Jimini's team
K
Karine T.
Rating: 1 out of 5
following a purchase from 27/10/2023
Incomplete order.
Despite my contact with customer service, they didn't even bother to respond to me.
Worms in the bars.
Do not order!
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Response from Jiminis
Hello Karine, We are sorry that you were not satisfied with your order. You recently contacted us about a missing product in a box of bars, a subject that, although important, is not considered a priority. You did not mention any problem with worms in your bars, otherwise your ticket would have been handled by the quality team. Since this is not an urgent issue, the ticket was only processed today. We have taken your request into account and are waiting for your feedback regarding this quality issue (and order error). Have a great day. The Jimini's team
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Philippe P.
Rating: 1 out of 5
following a purchase from 27/10/2023
Delivery not on time
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Response from Jiminis
Hello, Thank you for your order and for your trust. After checking the tracking of your package, it appears that the delivery time was indeed respected (time indicated at the time of order: 2 to 5 working days): - Order on Sunday, October 29 - Shipment on Monday, October 30 - Delivery at the relay point on the 2nd (the 1st being a holiday) Therefore, we have a delivery in 2 working days, which corresponds to the indicated time. We invite you to modify your review. Have a great day. The Jimini's team
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Fabien P.
Rating: 4 out of 5
following a purchase from 23/10/2023
Fast delivery
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Response from Jiminis
Hello Fabien! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Marine B.
Rating: 3 out of 5
following a purchase from 23/10/2023
A bit expensive for the products offered
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Response from Jiminis
Hello Marine, Thank you for taking the time to share your experience! We use reviews to improve our products and the quality of our services. Have a great day and see you soon! The Jimini's team
K
Kevin M.
Rating: 1 out of 5
following a purchase from 06/10/2023
Following an order, I contacted customer service several times, but received no response from them. This site is absolutely NOT SERIOUS!
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Response from Jiminis
Hello Frédéric or Kévin, we are a bit lost... Thank you for taking the time to share our lack of seriousness. However, we did ship a first package, which arrived on time, to the recipient you chose (even if it was a mistake, we understood it well), then a second one, also on time, which reached you. We have just received the first package back, which stayed at its pickup point for 14 days. We will therefore be able to refund you after verifying its contents. The fact that you did not receive an immediate response can be reproached to us, of course, and we sincerely apologize for that; we are
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Frederic B.
Rating: 1 out of 5
following a purchase from 11/10/2023
nonexistent customer service!! Does not respond to emails (contact form) or phone calls. Avoid!
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Response from Jiminis
(Copy-paste of your second review) Hello Frédéric or Kévin, we're a bit confused... Thank you for taking the time to inform us of our lack of seriousness. However, we did send a first package, which arrived on time, to the recipient you chose (even though it was a mistake, we understood), then a second one, also on time, which reached you. We have just received the first package back, which stayed at its relay point for 14 days. We will be able to refund you after verifying its contents. The fact that you did not receive an immediate response can be blamed on us, of course, and we apologize for that, we are "slightly" overwhelmed during this end-of-year period. To say that our site is not serious, when you received 2 orders on time, and your recipient error has not, for now, resulted in any penalty or refusal on our part to refund the merchandise... we think you're being a bit harsh... Nevertheless, we hope you enjoyed our products and that the good thousand positive reviews on our site will convince you that we are somewhat serious after all ;) The Jimini's customer service
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Dominique T.
Rating: 3 out of 5
following a purchase from 22/09/2023
The retailer at the pickup point noticed and regretted that the package was delivered damaged and opened. Fortunately, the order was complete. On the other hand, the tracking of the package is not clear; phishing-related messages appeared at the same time as the package tracking messages. It is difficult to find your way and trust one message or another.
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Response from Jiminis
Hello Dominique, First of all, thank you for your order and for your trust. You inform us that the retailer at the Mondial Relay point regretted that the package was damaged during transport by Mondial Relay. We are in no way responsible; it is the carrier's responsibility. In this case, you should refuse the package. Regarding the messages received, we send messages for package tracking and nothing else; your personal data is neither used for commercial purposes nor shared. Have a great day and see you soon. The Jimini's team
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Clémence J.
Rating: 4 out of 5
following a purchase from 19/09/2023
Easy to navigate site
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Response from Jiminis
Hello Clémence! Thank you for taking the time to leave us a review! See you soon and have a great day! The Jimini's team
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Charles R.
Rating: 1 out of 5
following a purchase from 12/09/2023
No response from customer service and I haven't received my package
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Response from Jiminis
Hello, Thank you for your order and for your trust. I couldn't find any emails sent to our customer service, however, I was able to trace the route of your package. It could not be delivered to your home and was therefore delivered to a pickup point. Since it was not picked up, it was returned to us after 15 days. We kindly ask you to contact our customer service at [email protected] Have a great day. The Jimini's team
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Eric H.
Rating: 4 out of 5
following a purchase from 18/09/2023
Good, easy to use
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Response from Jiminis
Hello Eric, Thank you for taking the time to share your experience! We use reviews to improve our products and the quality of our services. Have a great day and see you soon! The Jimini's team
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Pascale L.
Rating: 4 out of 5
following a purchase from 17/09/2023
Too bad, the flour was no longer available
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Response from Jiminis
Hello Pascale, Thank you for taking the time to leave us a review. We have never sold flour on our website, however, we are considering it :) See you soon and have a great day! The Jimini's team
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