The store earns praise for reliable shipping and fast delivery, with many customers noting quick, compliant packaging and delivery that arrives as described. The product range consistently impresses with originality and quality, offering a variety of crackers, granolas, chocolates, and insect-based options that are suitable for aperitifs and entertaining guests. Customers report positive experiences with service and professionalism, highlighting responsive support and trustworthy, easy ordering processes. The packaging and presentation are repeatedly mentioned as attractive and professional, reinforcing a positive overall impression of the shopping experience.
The products are great, this is my third purchase. Unfortunately, everything else in my case did not work as it should have. On Wednesday I learned that we would organize an aperitif on Saturday, so I ordered some insects using the fastest delivery indicated in 1-3 working days, which was also very expensive. Now I had anticipated that the products might not arrive, but they even arrived after a week... Okay, it can happen, aside from this I found enormous difficulties in recovering my account because there is a strange overlap between the French and Italian sites, in the end I had to open a second account otherwise it was practically impossible to place an order unless as a guest. There are many aspects to improve, it's a shame because I like the products and I will order them again..
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Response from Jiminis
Good morning Nicola,
Thank you for your loyalty and for your review. We are sorry to hear that you were not satisfied with our delivery service, but we are reassured by the fact that you appreciated our products.
You chose delivery with Chronopost to receive the package more quickly, but this courier did not meet the expected times. We are sincerely sorry that the courier did not respect the agreed delivery times, even though this type of problem is beyond our control.
I invite you to contact us so that we can offer you compensation on your next order.
Thank you for your understanding and we wish you a good day.
Best regards.
The Jimini's team
S
Sigolène C.
Rating: 2 out of 5
following a purchase from 30/07/2026
I bought chocolate and honey almond granola to make a dessert for a dinner themed around the future. It was very fitting for the theme. That said, what came out from all the guests was that the granola had a strong taste of dust. So maybe in the future, we will know better how to manage insects in food, but for now, it's more fun than really good. Anyway, I tried, I won't recommend it.
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Response from Jiminis
Hello Sigolène,
Thank you for sharing your experience with us. We are sorry to learn that the granola did not meet your expectations and we appreciate your feedback which helps us improve.
We would be happy to discuss this further with you to understand your feelings and find a solution.
Best regards,
The Jiminis.com team
M
Maxime B.
Rating: 2 out of 5
following a purchase from 29/12/2025
I am sorry but the insects had a very strong taste of being expired
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Response from Jiminis
Hello Maxime,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Please feel free to contact our quality service if you believe that the product(s) received did not have a normal taste.
Have a great day and see you soon.
Best regards,
The Jiminis team
B
Boris B.
Rating: 2 out of 5
following a purchase from 20/05/2025
Very expensive for what it is
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Response from Jiminis
Hello Boris,
Thank you for taking the time to share your opinion. We understand that the quality-price ratio is an important aspect for our customers. Please know that we strive to offer high-quality products and carefully selected ingredients. Your feedback is valuable and will help us continue to improve our offer.
Best regards,
The Jimini's team
M
Mireille D.
Rating: 2 out of 5
following a purchase from 26/12/2024
Too expensive
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Response from Jiminis
Hello Mireille, we take your feedback into account and we are sorry that our price does not suit you. However, we strive to offer quality products at a fair price. We hope you will continue to discover our range of healthy and environmentally friendly products. Thank you for your feedback. The Jiminis team.
S
Sandra B.
Rating: 2 out of 5
following a purchase from 13/11/2024
I wanted to impress my friends for Halloween but I came across bags that were well sealed but not very crunchy, I think they must have absorbed moisture, really disappointed
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Response from Jiminis
Hello Sandra, We are sorry that you were disappointed with our products. We take the quality of our products to heart and are constantly looking for improvements to satisfy our customers. I hope you will give us another chance in the future. Have a nice day. The Jimini's team
C
Celine F.
Rating: 2 out of 5
following a purchase from 18/10/2024
I find that the crickets are not interesting in terms of taste. They have a very (too) pronounced flavor for the chosen seasoning but present no interest. Moreover, they are not at all practical to eat, you have to remove the wings. I much prefer the mealworms.
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Response from Jiminis
Hello Celine, I am sorry that you did not like the crickets. We take your feedback into account and will continue to work on improving our products to best satisfy your taste buds. We hope to change your mind in the future! We are happy that you enjoyed our mealworms as well as our cricket powder crackers. Thank you for your feedback and have a good day. The Jimini's team.
J
Jimmy H.
Rating: 2 out of 5
following a purchase from 03/02/2024
I only received the pack of 3, not the natural cricket in my order.. I only opened the package yesterday because I was absent, I am disappointed.
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Response from Jiminis
Hello Jimmy, You can contact our customer service at the following address: https://www.jiminis.com/nous-contacter/ We can thus resolve this issue which must be due to an error in preparing your order. Have a great day. The Jimini's team
P
Peggy P.
Rating: 2 out of 5
following a purchase from 19/01/2024
Way too expensive. More than 5 euros for 15 grams! Lol I will order again when the 15-gram box costs a maximum of 2 euros.
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Response from Jiminis
Hello Peggy, Thank you for your review and feedback. Our prices are displayed on our website, per unit (per box) and per kilo, so you have all the information at your disposal and are free to place an order or not :) We would be delighted to market our insects at the price you indicate, however, you will have to wait a few more years for the price of the insects themselves and production costs to drop drastically. We hope to achieve this one day. See you soon and have a nice day. The Jimini's team
A
Alain Pierre L.
Rating: 2 out of 5
following a purchase from 10/12/2023
the packages are tiny
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Response from Jiminis
Hello, Thank you for taking the time to leave us a review. Each product has photos with a scale so that our customers can realize the size of the boxes. The net weight is also indicated, there are no surprises. Have a great day. The Jimini's team
J
Jessie G.
Rating: 2 out of 5
following a purchase from 24/10/2023
Lack of consideration from customer service. Late and inappropriate response after sending a message indicating difficulties encountered when entering the order. (perpetual back and forth between different tabs, multiple re-entries of the delivery address…). Amount to be paid different from what I actually paid (obviously to my disadvantage). I remain in total incomprehension. I played the game by ordering the minimum order, then the minimum for free shipping, and after struggling to finalize the order, I discover after payment that I paid 8 euros extra for express shipping when that was not my wish. Bugs and errors are one thing, but the professionalism expected from a commercial company is another.
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Response from Jiminis
Hello Jessie, As indicated by email exchanges, we will not refund the shipping costs related to your choice to use Chronopost to have your package delivered in 24 hours. All carrier rates are clearly indicated when choosing the carrier, there are no surprises or hidden fees. You chose this carrier and validated this order with all the corresponding amounts knowingly and you contact us after accepting the package, to demand a refund of the shipping costs... By professionalism and consideration, you mean that we unjustifiably refund an error you made, after calling us thieves by email. We do not operate like that and prefer to assume a negative review. Best regards. The Jimini's team
N
Nathalie S.
Rating: 2 out of 5
following a purchase from 14/10/2023
Not very satisfied with my order because it does not match what I ordered
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Response from Jiminis
Hello Nathalie, We apologize for this incident. We had several package mix-ups during the period you placed your order. Could you please write to us at [email protected] to resolve the issue? Thank you and have a pleasant day. The Jimini's team
C
Clementine D.
Rating: 2 out of 5
following a purchase from 28/03/2023
The site is user-friendly, it's easy to order and the delivery is quite fast. But they forgot an item in my order. I reported it to customer service, I sent them a photo as requested and since then no responses from them despite my 2 follow-ups. I am disappointed. I am waiting for them to send me my missing product.
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Response from Jiminis
Hello, Customer service has been waiting since April 5th for you to send them the requested items in order to resolve your issue ;) The photo you sent does not correspond to our request and does not allow us to identify a potential problem, please send the requested information. Have a great day and see you soon! The Jimini's team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/09/2022
I am disappointed to have placed orders twice from Switzerland, which is clearly stated in the order form, and both times my order arrived in France... which causes delays and a lot of wasted time trying to contact customer service by phone....
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Response from Jiminis
Hello Fabien, we understand your disappointment, it is completely justified. Fortunately, we sent a third package to your attention yesterday and hope it will pass the dreaded Swiss customs without issues this time! We even added a little something in the package ;) Keep us updated! See you soon! Clément from Jimini's
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2022
The address provided to the carrier was not correct. I took the necessary steps with the carrier and scheduled another delivery date, with times to respect (closing at 5 PM)... I absolutely needed my package by Friday 25/02 at the latest 5 PM.... It arrived too late, but the office was already closed, and I was gone. The cleaning lady received it... but for me, the contract is not respected....
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Response from Jiminis
Hello Séverine, We are sorry that you did not receive your package on time. Please note that the address provided to the carrier was filled in by yourself. We do not manually intervene on the data provided by our customers, except at their request to correct an error, for example. I wish you a nice day, Clément from the Jimini's team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/11/2021
The content did not match the order.
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Response from Jiminis
Hello Rémi, We are sorry that an error in order preparation was made. We have not received any emails from you informing us of the problem encountered, so we will contact you to send you the missing bars :) Have a nice day, Clément from Jimini's
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/11/2020
Did not receive the product on time even though I was sent a message to ensure shipping before the date
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Response from Jiminis
Hello Romain,
We are sorry that you were not satisfied with your experience. We encountered some stock management difficulties due to the confinement/deconfinement period, which is why your products were not shipped within the usual timeframes.
We apologize for the inconvenience caused and wish you happy end-of-year celebrations.
The Jimini's team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/11/2020
A first experience and disappointed by the insects that I couldn't taste because the bags were open and insects everywhere. Really a shame
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/01/2020
The package arrived deformed, the packaging destroyed, the insects crushed!
Surely more the fault of the Post than the company, but it was up to them to ensure a sturdier package!
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Response from Jiminis
Hello,
Thank you for this feedback, however, we have not received any complaint from you, we could have found a solution. Moreover, in case of receiving a damaged package, our customers are invited to refuse delivery or to make reservations so that we can act with the postal service.
Finally, it is unfortunately impossible for us, for cost reasons, to use thicker boxes. JIMINI'S covers a large part of the shipping costs in addition to the postal fees partially covered.
We are sorry for this bad experience and hope that these explanations will convince you to come back to us!
The Jimini's team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/12/2019
box arrived damaged
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/11/2019
I only received 2 products out of 5, I did not receive the pack of 3 garlic & fine herbs molitors, I have already asked what was going on but nothing...
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Response from Jiminis
Good evening Xavier,
I have received your email and I apologize for this slow response time on our part. I saw that you just left us a bad review on Verified Reviews and I willingly acknowledge my faults for not getting back to you sooner.
The explanation is nothing extraordinary, I simply wanted to wait to have a response from our logistics provider in order to get back to you with information, but they are slow to process my request. I should have responded to you to make you wait, so you were completely right to remind me of this!
In any case, know that a product will be shipped to you or that you will be refunded for the product in question, the important thing being to identify the problem that caused the non-receipt of your product and to prevent it from happening again.
Clément
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/10/2019
Products too expensive. 6 euros for 18 grams !!!!
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Response from Jiminis
Hello Peggy,
Thank you for your feedback. The prices and net weights are clearly indicated on our website. We are working hard to lower these prices which are also synonymous with quality and traceability. Keep an eye out, as very soon you will be pleasantly surprised!
See you soon!
Clément
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/08/2019
Taste and texture are so-so....
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/07/2019
Product not very interesting. Insects too small, with no other taste than that of the spices and very expensive for such a small quantity
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/06/2019
I placed an order for a large insect tasting on September 14, 2019. (+/- 150 people)
I receive boxes with the date of 1-6-19 or 9-19 and energy bars valid until 1-9-19. I have no use for that. I cannot put the name Jimini on it. This is not the best advertisement for the company.
Regards
Albert Roodink
Hellevoetsluis
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Response from Jiminis
Hello Albert,
Thank you for taking the time to share this issue with us. We do not ship expired products or products with a short date (less than 3 months) from our website. This is therefore a logistical error that we will find the source of.
I invite you to contact us via our contact form to send us a photo of the lot numbers of the received products so that we can proceed with an exchange as soon as possible.
While waiting to receive your email, I wish you an excellent day.
Best regards.
Clément
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/04/2019
They sell dreams on something that ultimately isn't really transcendent.. and they really need to stop with the spices..
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Response from Jiminis
Hello Arthur, We are sorry that our products did not please you, you may not be made for insects ;) We will however strive to continue improving our products by taking your comments into consideration. Thank you and have a nice day. The Jimini's team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/03/2019
The received items are all, except one, in English version, which is not my language (I am French living in France) The received pasta is expired for a month I wrote on the site to report the incidents and I am still waiting for at least a response
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/03/2019
The boxes are really small... For 7€ per box, it's really a shame. Otherwise the product is good!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/01/2019
Insects are good and super fun for a small evening with friends but I give 2/5 because of the really excessive price...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/11/2018
It's expensive for very modest quantities. The price per kilo must be impressive.
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