Customer reviews of Kanata

Trust Attestation
4,9 /5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2017
Always very well served
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2017
Competitive prices. Fast delivery, good communication of the different stages of the order.
The packaging is foolproof!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2017
Delivery speed (2 days after placing the order)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2017
Nothing to complain about. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2017
Very good, easy to use site and good reference of a range of products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2017
The shipment is fast and the products are packaged with care (not over-packaged, just what is needed).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2017
Excellent, fast with good tracking
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2017
Very fast shipping, clean packaging, impeccable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2017
Very good. Too bad there is no maple coffee
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2017
Satisfied with my purchase Good products and careful packaging!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2017
Fast shipping, well packaged, simple and clear site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2017
Very satisfied with the service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2017
The product is perfect, I will order even more later, well done!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2017
very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2017
Fast delivery and well protected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2017
very well organized site and very good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2017
great contact
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2017
Very good seller. Very fast delivery and products as expected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2017
Efficiency, speed, quality of products.
Very good order tracking.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2017
fast shipping and very well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2017
too bad, few choices in relay parcels next to my house maybe due to the holidays
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Response from Kanata
Hello Thierry, Thank you for your feedback and your comment regarding the Relay Packages. We selected the Chronopost offer because it allows delivery in 24 hours and has nearly 7500 relay points in France. We are therefore sorry to learn that there were few choices near you at the time of your order. Indeed, as you mentioned, summer vacations and the closures of many establishments temporarily reduce the offer... nevertheless, we will pass the information on to Chronopost. Thank you, have a very nice day and enjoy your tasting, Kanata.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2017
Very good order tracking. Just one downside. I find that many products in the catalog are out of stock which can be frustrating.
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Response from Kanata
Hello Matthieu, Thank you for your feedback and your comment regarding product availability. We are of course trying to avoid stockouts as much as possible, but it happens that a product is very highly requested by individuals or professionals (we are also importers-wholesalers for many establishments in France and Europe: gourmet shops, wine merchants, restaurants, etc.), which then leads to a (very) temporary stockout. However, since all our products are imported from Canada, it takes about 3 to 4 weeks to receive them, provided that our producers are not also out of stock: we work with small producers, passionate about their products and their trades, and in no way with industrialists who have the (only) advantage of producing on a large scale. We prioritize authenticity and quality over quantity. It should also be added that several of our ranges are seasonal and are not offered all year round. In any case, we thank you again for your comment, take it into account and will do what is necessary to limit this type of inconvenience as much as possible. Thank you and have a very nice day! :) Kanata
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2017
Very responsive site and very fast shipping in very good conditions.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2017
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2017
fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2017
Clear and visual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2017
Very good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2017
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2017
Order in line with my expectations. I ordered on the 17th and was delivered on the 20th, congratulations for the speed. I have never seen a package so well packaged. Thank you very much. I can’t wait to order again. I recommend Kanata without any hesitation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2017
simple and provided
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2017
Very good site, already several orders placed and never disappointed, good products, impeccable packaging, fast delivery. I recommend without hesitation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2017
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2017
Finally quality Quebec products! We are happy to have discovered this site upon returning from our honeymoon in Gaspésie because where to find maple syrups other than medium and cream-filled cookies in France? Thank you Kanata
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2017
since you have been ordering for some time now, I have been ordering cranberry and I am completely satisfied with the product that I recommended to friends. The packaging is very compliant and I have never received anything defective, I thank you and I say see you soon for a new order, sincere greetings
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2017
Fast and good are the two adjectives I remember for my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2017
Fast, well packaged, and what to say about the products... <3
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2017
never had problems with my orders at Kanata. Just a small thing: do not fill the jars of jams or others to the brim as they sometimes overflow in the package. thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2017
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2017
A lot of products, great choice and variety
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2017
Great, thank you!
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