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K
Rating: 5 out of 5
Simple order, careful and fast shipping, and very good product!!! Thank you
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Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersL
Rating: 5 out of 5
Many Canadian products at attractive prices, especially maple syrup. The shipment is carefully handled with impeccable tracking and delivery options.
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Y
Rating: 1 out of 5
Very disappointed with the handling of my order. No delivery after 8 days even though the payment had been processed (€400). I contacted customer service who informed me that my order was suspected of fraud. It would have been appropriate to inform me. Order for the holidays did not arrive on time and no commercial gesture offered (nor granted when requested). Very disappointed
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C
Rating: 5 out of 5
Kanata at the top of the top! Charming team as well! Kanata the best to supply all different kinds of Canadian gifts and food.
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C
Rating: 5 out of 5
Fast delivery
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A
Rating: 5 out of 5
Excellent! Fast and super efficient. Thank you Kanata!
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S
Rating: 5 out of 5
Kanata is a site that offers you products made in Canada. Like the site's creator, I fell in love with Canada and to rediscover their specialties, there's nothing like KANATA to remind you of good gastronomic memories. Thank you Erwen for preparing my order with such care. Thank you all for helping us rediscover Canadian products that remain unforgettable for me! See you soon on Kanata.fr
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H
Rating: 5 out of 5
Product lived up to what I expected! Excellent poutine cheese curds, we found the taste of Canadian poutine! Very attentive staff if you have questions! I will order again!
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S
Rating: 5 out of 5
A+++
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J
Rating: 5 out of 5
Excellent site and products, very good for deliveries and after-sales service
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F
Rating: 5 out of 5
Top, in terms of products and delivery. I recommend!
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T
Rating: 5 out of 5
Great store with a choice of Canadian products Very friendly welcome!
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M
Rating: 5 out of 5
delivery as expected and correct timing
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E
Rating: 4 out of 5
Because of my geographical location I only found the English site and I never saw the link to access the French content of the site. Although Canada is bilingual, there are French speakers in all other provinces and territories
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F
Rating: 5 out of 5
There was a problem during the transport of the package. The customer service was super responsive which allowed me to receive my order on time for Christmas. I am very happy with the ordered products and I highly recommend Kanata
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C
Rating: 5 out of 5
Great product
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J
Rating: 4 out of 5
pleasantly woven site where you can easily find the products you are looking for
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A
Rating: 5 out of 5
I order every Christmas for my family in France, they are always delighted and surprised to receive this at the right time during the holidays. A bit surprised, however, that the bison pâté is from bison from Poitou! But otherwise nothing to say even if I myself could not test the products
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U
Rating: 5 out of 5
I received my order very quickly and very well packaged
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C
Rating: 5 out of 5
Easy and smooth navigation, the categories are clear. Perfect
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M
Rating: 5 out of 5
Perfect Good evening products Fast delivery
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S
Rating: 5 out of 5
nothing more to say than very good
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P
Rating: 5 out of 5
easy to navigate the website, ordering and paying were straightforward, delivery was as promised and the product was just what I was looking for!
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D
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
Very good
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C
Rating: 5 out of 5
Thank you very much and the little personalized drawing was very appreciated!
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S
Rating: 5 out of 5
I recommend
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S
Rating: 5 out of 5
Too bad the shipping costs to Belgium are so high and there is no possible pickup point.
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L
Rating: 5 out of 5
Website with a huge selection, friendly and available team. I recommend!
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P
Rating: 5 out of 5
Top grocery store with very good products
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N
Rating: 5 out of 5
Packaging done with great care! I highly recommend. Very satisfied
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C
Rating: 5 out of 5
Everything 5/5… to recommend
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S
Rating: 5 out of 5
As usual, the order is perfect!
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D
Rating: 5 out of 5
thanks to Émilie who was able to resolve the difference between me and the useless GLS.
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C
Rating: 5 out of 5
Very wide choice, package well protected (thank you for the little note, it's always nice). I am perfectly satisfied with the fast shipping and the person to whom this gift was intended loved it and assured me that it was the same taste as in Canada. I think I will get poutine cheese next time. Thank you again
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M
Rating: 5 out of 5
Despite the problem with the damaged package at Chronopost, I received the second package very quickly and just before Christmas. Something I did not expect.
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E
Rating: 5 out of 5
Very professional site, super staff on the phone, delivery perfect and on time, I recommend the products are excellent
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D
Rating: 3 out of 5
Very happy with Kanata products, but please stop entrusting your deliveries to La Poste!!!
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G
Rating: 2 out of 5
I requested home delivery for my elderly parents, unfortunately the package was dropped off at a delivery point elsewhere and it was very difficult to retrieve it.
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Response from Kanata
Hello, We received feedback from the carrier regarding your delivery here it is: "Hello, You indicated that your package no. 00KG1WY6 was not delivered to your client. Your client was unavailable when our driver passed on 17.12. It was dropped off at a Pickup Point so that it remains available for your client. Best regards, Veronique Customer Relations Shipper - Centre Ouest" Have a nice day, Emilie from KANATA
M
Rating: 4 out of 5
Very good for finding maple tea
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