Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 10/01/2021 à 16h19 following a purchase from 07/01/2021

Very pleasant site, top customer service! Impeccable delivery. Nothing to complain about.

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Acheteur Vérifié

Published on 10/01/2021 à 14h15 following a purchase from 31/12/2020

Thank you Kanata... Your products are always great.

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Acheteur Vérifié

Published on 09/01/2021 à 18h20 following a purchase from 03/01/2021

Very good site

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Acheteur Vérifié

Published on 08/01/2021 à 20h20 following a purchase from 03/01/2021

Clear and intuitive with perfect stock.

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Acheteur Vérifié

Published on 08/01/2021 à 19h10 following a purchase from 03/01/2021

Excellent

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Acheteur Vérifié

Published on 08/01/2021 à 17h57 following a purchase from 30/12/2020

fast and careful delivery

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Acheteur Vérifié

Published on 08/01/2021 à 17h42 following a purchase from 03/01/2021

Very complete range of products and fast shipping

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Acheteur Vérifié

Published on 08/01/2021 à 14h27 following a purchase from 04/01/2021

Efficient service, orders sent and received quickly. I will order again.

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Acheteur Vérifié

Published on 08/01/2021 à 09h47 following a purchase from 25/11/2020

Easy order

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Acheteur Vérifié

Published on 07/01/2021 à 20h16 following a purchase from 30/12/2020

everything is fast clear and products of super quality plus unbeatable value for money!!!!! don't change anything and best wishes

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Acheteur Vérifié

Published on 07/01/2021 à 13h56 following a purchase from 31/12/2020

Very good site to please our French friends, fast delivery in 2-4 days and very good customer service!

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Acheteur Vérifié

Published on 06/01/2021 à 20h41 following a purchase from 29/12/2020

Very satisfied, as usual. Very secure package. Ordered on the same day at 11:30 am, received the next day at 10 am!

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Acheteur Vérifié

Published on 06/01/2021 à 18h33 following a purchase from 28/12/2020

We are delighted with our purchases. The site is well structured, we found all the information directly. The order was easy to place. The delivery was fast and the package well wrapped. Thank you for the little personalized message on the box! We will definitely order again!

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Acheteur Vérifié

Published on 06/01/2021 à 17h10 following a purchase from 01/12/2020

Very good, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié

Published on 06/01/2021 à 13h55 following a purchase from 28/12/2020

Over the past years, my Breton friend has appreciated receiving your packages.

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Acheteur Vérifié

Published on 03/01/2021 à 18h43 following a purchase from 21/12/2020

excellent products and super fast service

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Acheteur Vérifié

Published on 03/01/2021 à 18h16 following a purchase from 29/12/2020

very good

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Acheteur Vérifié

Published on 03/01/2021 à 16h49 following a purchase from 05/12/2020

Very good contact even at 8000 km the link is perfect

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Acheteur Vérifié

Published on 02/01/2021 à 18h42 following a purchase from 21/12/2020

Package not sent on time, change of conditions after the order, no communication on additional delays and reasons. Once I complained, they stopped responding. ZERO CUSTOMER SERVICE, ZERO EXCUSE.

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Acheteur Vérifié

Published on 02/01/2021 à 17h53 following a purchase from 28/12/2020

I am satisfied with the products I picked up at the Vannes warehouse and the customer service provided :)

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Acheteur Vérifié

Published on 02/01/2021 à 17h26 following a purchase from 28/12/2020

This is the 2nd time I order from Kanata and I am not disappointed. Deadline respected, top packaging and a personalized note. I will return.

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Acheteur Vérifié

Published on 02/01/2021 à 12h06 following a purchase from 10/12/2020

Package very well prepared, in accordance with the order. The products are well protected and I even received a little message for the holidays (thank you Pierre-Louis!) It was a gift so I couldn't test the items personally but from the feedback I've received, everything was very good! I am very satisfied and will reorder without hesitation!

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Acheteur Vérifié

Published on 01/01/2021 à 19h35 following a purchase from 22/12/2020

Great site for good products, very responsive team and ultra-fast delivery!

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Acheteur Vérifié

Published on 01/01/2021 à 18h40 following a purchase from 21/12/2020

Everything is perfect. Fast delivery. Very good customer service. Attractive prices and great products.

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Acheteur Vérifié

Published on 01/01/2021 à 17h08 following a purchase from 23/12/2020

Very satisfied with the products from Kanata.fr.

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Acheteur Vérifié

Published on 01/01/2021 à 16h55 following a purchase from 25/12/2020

order arrived very quickly, very well packaged and with a little surprise inside, a little message from Christmas

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Acheteur Vérifié

Published on 01/01/2021 à 15h13 following a purchase from 26/12/2020

Speed of delivery. Excellence of the received products

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Acheteur Vérifié

Published on 01/01/2021 à 08h42 following a purchase from 23/12/2020

Bravo for your efficiency

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Acheteur Vérifié

Published on 01/01/2021 à 08h40 following a purchase from 06/12/2020

excellent

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Acheteur Vérifié

Published on 30/12/2020 à 21h49 following a purchase from 21/12/2020

What a good idea to be able to send Quebec products to family remaining in France without having to worry about customs!

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Acheteur Vérifié

Published on 30/12/2020 à 17h40 following a purchase from 17/12/2020

Hello, two of my three orders were delivered in 5 days while I had paid for an express payment of 24-48h Chronopost. Emails and calls went unanswered. Frustrating and disappointing experience.

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Acheteur Vérifié

Published on 30/12/2020 à 17h40 following a purchase from 17/12/2020

Hello, two of my three orders were delivered in 5 days while I had paid for an express payment of 24-48h Chronopost. Emails and calls went unanswered. Frustrating and disappointing experience.

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Response from Kanata Published on 04/01/2021

Hello,
And thank you for taking the time to give your opinion on your orders. First of all, I thank you for trusting us for this lovely gesture.
Regarding the two orders that took a little longer to arrive, as shown in the package tracking, they were ready to be shipped on December 18. Unfortunately, during this very busy period, it can happen that our carrier cannot take all the packages during pickup. The carriers' platforms have quotas for packages, above which packages can no longer be processed. That is why we indicated on our site that the deadlines could no longer be guaranteed. Your package was shipped on Monday the 21st, delivered on the 22nd, so in 24H.
I am sorry that you were disappointed, but I can assure you that we did our best to ship your orders quickly during this busy period.
I hope at least that the happy recipients were touched by your gesture!
Have a nice week and a happy new year ahead.
The KANATA team

Acheteur Vérifié

Published on 29/12/2020 à 20h16 following a purchase from 01/12/2020

A very fast delivery with a little note written on the box that made us smile, an order that met our expectations, very good products that remind us of our trip. I highly recommend you
A small bug on the site during the order but nothing that prevented it from being processed.

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Acheteur Vérifié

Published on 29/12/2020 à 19h53 following a purchase from 18/12/2020

No description of the 24 products in the pack at 85 euros.. We don't really know what we are sending.

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Response from Kanata Published on 04/01/2021

Hello
And thank you for taking the time to give your opinion on the order.
Regarding the reference you ordered, it is 24 SURPRISE GIFTS, which explains why the package is not detailed! However, you still had some clues with the photos of the items present, and the way they would be packaged.
Each item was wrapped in a gift bag for the surprise effect. This allowed them to be placed under the tree or hidden in the house.
Regarding the message for Laure, it was actually a message that each preparer takes the time to write by hand in all our packages for the recipient, sometimes accompanied by a smiley or a drawing for those who can draw! ;) So it was Laure who took care to prepare the package for your friends.
Glad that the tasting went well & Thank you for trusting us!
Have a nice week and a happy new year ahead.
The KANATA team

Acheteur Vérifié

Published on 29/12/2020 à 18h56 following a purchase from 15/12/2020

5 stars

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Acheteur Vérifié

Published on 29/12/2020 à 14h15 following a purchase from 23/12/2020

Trustworthy and serious site

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Acheteur Vérifié

Published on 28/12/2020 à 22h12 following a purchase from 08/12/2020

Excellent site.
I am on my 2nd order and I have never been disappointed.
I recommend it with my eyes closed.

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Acheteur Vérifié

Published on 28/12/2020 à 17h47 following a purchase from 19/12/2020

Customer service is attentive

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Acheteur Vérifié

Published on 28/12/2020 à 17h20 following a purchase from 17/12/2020

After a first failed shipment, you managed to bounce back with great professionalism and thus meet my expectations 100%

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Acheteur Vérifié

Published on 28/12/2020 à 16h15 following a purchase from 13/12/2020

Very professional. Order arrived very quickly and in perfect condition with little personalized messages inside! Thank you very much!

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