Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Fast delivery. I appreciated the little note inside the box wishing a good tasting from Laure.
The product looks serious.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2020
Nothing to say! Package received quickly and very well packaged with a magazine from the site inside and a very appreciated little note. I highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
nothing to criticize order received on time everything is fine keep it up it was my first order
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Rating: 5 out of 5
following a purchase from 08/06/2020
Always fast. Goods protected with care.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2020
Perfect, fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
Fast delivery, package very well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2020
The concentrated cranberry juice is of very good quality and I use it for prostate protection and the maple syrup is also of very good quality, it is one of my pleasures knowing that it has a sweetening power below honey, cane sugar and especially white sugar which is very harmful to our body! Really nothing to say and on top of that I just got a 20% discount for my birthday and a new order of these 2 products is on its way! Really if you are passionate about Canada like me, I recommend KANATA!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2020
It's very good. There is a wide choice of Canadian products.
The little note on the box is very nice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2020
Nice site, delivery was supposed to be one day then delivery notice 48h later at the relay point.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2020
perfect service, fast, excellent products. I can't wait to recommend!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2020
Always very satisfied with your services - and very appreciated this little note slipped into the package from the person who prepared the shipment! Thank you -
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
Very clear site; wide choice of products; express delivery; very well prepared package.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2020
Everything is perfect! Delivered very quickly! Package very well wrapped! I haven't tasted the maple syrup yet but I'm already salivating. I also can't wait to taste the maple tea! Thank you for the little note inside the box, it's really kind. In short, I recommend and I will reorder on your site for sure!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2020
Everything is good ... and thank you for the nice little notes added by LAURE inside the box!! Very pleasant these attentions!! THANK YOU!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2020
Very good selection of products, very good prices and very kind attentions
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2020
Careful and fast shipping.
Perfect products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
Excellent products, delicious and refined!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2020
Simple, fast and free delivery for a few purchases. Don't hesitate to add other products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/05/2020
As a result, the listed pickup points ended up in Paris (settings at Chrono). At that moment, you had the option to choose your pickup point, especially based on a known name and address close to your home. Without a choice on your part, the first listed pickup point is chosen.
We have reported the information to Chronopost, because even though we did not need all this information (notably digicode) for your delivery to a pickup point, it is not normal that this created this technical incident.
At Kanata, we are very committed to customer order service and we are at your disposal by email at [email protected] or at 02 97 68 15 27. Having not been able to reach you by phone, I wanted to give you explanations about this delivery incident and specify that we have refunded you the full amount of your order.
I renew our apologies and hope that we will have the opportunity to make it up to you!
Best regards,
Angélique from KANATA
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2020
postal code error.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2020
was indicated to you by a window specifying a
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2020
bug
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2020
in the Chronopost software. This
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2020
bug
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/05/2020
I put my address in Lyon and my package ended up in a relay in Paris! So money debited and package in Paris, thank you Kanata!
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Response from Kanata
Hello,
First of all, I would like to apologize for this delivery error, even though we are not directly responsible for it. It is not a labeling error or a will on our part.
I retraced the same steps to understand where the error came from.
At the time of placing your order, all the additional information you added (notably building number, digicode) created a
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2020
Order and delivery OK and within a very reasonable timeframe given the current conditions. A very nice note upon opening the packages.
Only small problem: a number of dented cans, but fortunately not leaking, and this despite impeccable packaging, which means they were already dented before shipping.
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Response from Kanata
Hello,
and thank you for your feedback on your order.
We are truly sorry that you received dented maple syrup cans. As you mentioned, we place great importance on our customers' packages, especially by taking the time to properly protect the various items. That is why we would not waste all this care by shipping dented cans in our packages.
Unfortunately, with the current flow of packages in the various transport companies, packages are sometimes thrown or piled under heavier packages. Without causing damage to the outside, the products bump against each other inside. And yet we are generous with padding and we use double-walled cartons.
Please feel free to send us photos by email at [email protected]. We will file a complaint with the carrier and we will offer you a compensation solution.
We renew our apologies and wish you a good upcoming weekend!
Best regards,
Angélique from KANATA
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2020
I have already placed several orders on Kanata and I am very happy: products, packaging, and delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2020
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2020
The ordered products are always excellent. The packaging is perfect. The delivery took place at a pickup point, no problem. Thank you to the whole team for their kindness.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2020
Everything is very good! Easy, clear, fast!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2020
Very pleasant site. Only downside, I didn't notice right away, on the product pages, that there were several pages. But maybe it's due to my screen..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2020
Fast delivery, my package was very carefully wrapped with a nice little personal note!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2020
Order prepared quickly, with care and attention, shipped very quickly and perfectly. It was a surprise for a friend, it made him very happy! We recently moved to Quebec and Kanata allows sending products to our families for a much more interesting price than if we were to make packages ourselves.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2020
everything is really excellent. Careful package, well packaged. Nothing is broken.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
Already a customer at Kanata I am always satisfied with the professionalism, delivery times, prices and quality of the products. Always a good way to remind me of my stays in the beautiful province.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2020
Very good site, order placed quickly and shipped quickly, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2020
the customer service is competent and friendly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2020
Hello ,
I give Kanata a rating of 5/5! The service is impeccable and I thank Laure for her greeting! Come on, I give you a kiss Laure!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2020
Regular purchase, fast delivery.
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