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Rating: 5 out of 5
I have been ordering from you for several years 10 to 12 bottles of maple syrup.
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Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 5 out of 5
Package received quickly and well packaged.
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Rating: 5 out of 5
Sending photos of the composed gift basket. Greatly appreciated.
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Rating: 5 out of 5
A grocery store that is full of Quebec products, especially Unibroue beers
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Rating: 5 out of 5
I loved the eco-friendly packaging! Bravo! The beers are always of very high quality! Thank you
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Rating: 5 out of 5
Very fast delivery and perfectly packaged.
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Rating: 4 out of 5
Everything was correct
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Rating: 5 out of 5
very good
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Rating: 5 out of 5
Very good site - Nice presentation of products and very precise description of these products. I really like it and I will definitely come back: I am QUEBECER.
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Rating: 4 out of 5
Quality and speed
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Rating: 5 out of 5
Products that seem to be of quality, customer service following an error in the order very responsive and pleasant. I recommend!
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Rating: 5 out of 5
serious deadlines respected
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Rating: 5 out of 5
Fast order
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Rating: 5 out of 5
Very good, thank you very much!
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Rating: 4 out of 5
Simple but effective site
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Rating: 5 out of 5
Very satisfied with the products and also with the phone follow-up after forgetting a discount, but everything was resolved quickly and efficiently.
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Rating: 4 out of 5
Finally products from Quebec, the site is very easy to use, you can find plenty of products and especially this maple syrup that is so good, too bad you are no longer in Quimper, that's the only reason I give 4 stars.
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Response from Kanata
Hello, Thank you for the comment even though you could have given 5 stars for the almost home delivery! ;) To explain the reason for the move, the creator of Kanata has retired, Laure Anne, the brand new manager who lives in Vannes preferred to have her company close to home. This is more practical for family life and for shipments by road transport throughout France. Finistère is beautiful but it's far... I can say it, I live in Quimper and I love my city. Looking forward to preparing your next order, sincerely, Angélique from Kanata
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Rating: 5 out of 5
Very responsive and great customer service!
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Rating: 5 out of 5
very Canadian and reminiscent of beautiful Quebec :)
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Rating: 5 out of 5
Great choice of products. Simple order (possibility to set an alert in case of stock shortage), fast and careful delivery (products very well packaged). Impeccable delivery tracking.
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Rating: 5 out of 5
Super fast reception and well-protected bottles
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Rating: 5 out of 5
responsive - friendly - serious - very good products
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Rating: 4 out of 5
Very good.
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Rating: 5 out of 5
The site is clear, easy to use and user-friendly. I am not an Internet expert and I find my way around quickly and without any difficulty.
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Rating: 5 out of 5
perfect
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Everything went well with this order
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Rating: 3 out of 5
A bit disappointed with the shipping of this order. Average packaging of beer bottles, one of the bottles was broken when I opened the package.
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Rating: 5 out of 5
Fast, faithful to the order and well packaged. Nothing to complain about
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Rating: 5 out of 5
very pleasant and complete!
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Rating: 5 out of 5
I had some issues with the delivery but it was due to the delivery service (Chronopost). Despite these issues, Kanata was very attentive. They responded to me very quickly and resent the package each time until I received it. The package arrived in perfect condition, the bottles were well packaged and were not at risk of breaking during delivery. They also changed delivery services to avoid further issues.
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Rating: 5 out of 5
Always very satisfying to order from Kanata. But there could be more Canadian products...
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Rating: 4 out of 5
I recommend!!
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Rating: 5 out of 5
Products unavailable anywhere else but in Canada!
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Rating: 5 out of 5
Very good site with quality products.
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Rating: 4 out of 5
Good product, a bit expensive, fast delivery
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Rating: 5 out of 5
Fast delivery, well-protected package and excellent product (maple syrup)
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Rating: 5 out of 5
site offering original Canadian quality products. Clear and easy to navigate and order. Fast delivery
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Rating: 5 out of 5
Good and very good product.
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Rating: 5 out of 5
Perfect! Excellent products, responsiveness in exchanges and speed. Careful packaging too! Thank you
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