Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Very satisfied with the quality of the products, especially the maple syrup. The site is pleasant and easy to use even though I couldn't read the customer reviews by product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2019
Good for the speed and tracking of the order.
For the products, not tasted yet; but I have no worries, I know the products from maple and generally it's always good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2019
always satisfied - very good packaging - deadline respected - I recommend these very good quality items -
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2019
I have already ordered from this site and I appreciate their products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2019
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/09/2019
I thought I was buying maple tea from Canada and not from Bangladesh or Sri Lanka.
I think I got fooled
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Response from Kanata
Hello,
Thank you for taking the time to rate this item. Regarding the teas from METROPOLITAN TEA that we import from Toronto in Ontario, it is as specified on our site and on the packaging, black tea from Ceylon. Unfortunately, the climatic conditions in Canada do not allow for the cultivation of this variety of tea. However, they are very high quality: natural essence flavors, real maple syrup, superior quality Ceylon black tea, unbleached bags, a company committed under various environmental and human labels... If you want to taste typically Quebec tea, I invite you to try Labrador tea, which has beneficial properties for health. Looking forward to preparing a new order for you, sincerely, Emilie from Kanata
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2019
no particular problem and perfect packaging, bottles very well protected, well done.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2019
pleasant site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2019
Well.
A lot of emails regarding the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2019
Clear and easy navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2019
Very good product I recommend, fast delivery, I will reorder from them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2019
The delivery was longer than announced...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2019
Everything was correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2019
Quality and speed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2019
Simple but effective site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2019
Finally products from Quebec, the site is very easy to use, you can find plenty of products and especially this maple syrup that is so good, too bad you are no longer in Quimper, that's the only reason I give 4 stars.
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Response from Kanata
Hello, Thank you for the comment even though you could have given 5 stars for the almost home delivery! ;) To explain the reason for the move, the creator of Kanata has retired, Laure Anne, the brand new manager who lives in Vannes preferred to have her company close to home. This is more practical for family life and for shipments by road transport throughout France. Finistère is beautiful but it's far... I can say it, I live in Quimper and I love my city. Looking forward to preparing your next order, sincerely, Angélique from Kanata
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2019
Very good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2019
A bit disappointed with the shipping of this order. Average packaging of beer bottles, one of the bottles was broken when I opened the package.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2019
I recommend!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2019
Good product, a bit expensive, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2019
Clear and well-structured site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2019
quality products; fast shipping; very effective packaging.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2019
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2019
Disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2019
Good site but could allow selecting multiple products at once if using a phone and not a computer.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2019
Beautiful site and well stocked! Good idea to give us culinary and travel tips. Your site is pleasant.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2019
Good products, but some out of stock are not mentioned.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2019
very friendly and competent phone service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2019
Fast and well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2019
Very well organized site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2019
3 boxes of maple syrup were all dented while the box showed no signs of "maltreatment". These boxes were meant to be given to friends and I am disappointed.
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Response from Kanata
Hello,
We have just discovered your disappointment on the AVIS VERIFIE site while you did not reach out to our customer service by phone or email. We understand that you may be disappointed, but it's a shame you didn't contact us directly.
If you had sent us photos as specified in our terms and conditions, we could have reshipped the rods because if they were damaged it is due to transport. We never put a 'dented' product in our packages and we take care to secure the products well in the boxes. Unfortunately, sometimes that is not enough! We could have made a damage claim with the carrier within 3 days following the delivery, but we are now out of time.
If you have the possibility to send us photos of the rods if they are still in your possession, we can try to obtain compensation from the carrier's customer service. Do not hesitate to contact us directly at [email protected].
We remain at your disposal, sincerely,
The KANATA team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/05/2019
Poor packaging, damaged and torn! Too large a box for few products and very poorly protected! Moreover, either items were missing, or the box was tampered with!!! Very, very, very disappointed!!!
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Response from Kanata
Hello, we are really sorry for the problem you encountered with your order and we apologize even though it is not our fault. In fact, the package was damaged and repackaged by CHRONOPOST without notifying us. Your order was incomplete because some items were broken, CHRONOPOST could not put them back in your package and delivered it to you as is. The oversized and poor-quality box is a CHRONOPOST box, not a box from KANATA. When a breakage is reported to us, we always request the return to the warehouse to manage the CHRONO customer service and we resend the damaged products to our customers, without waiting for the carrier's compensation validation, which we do not always obtain anyway. Once our packages are shipped, we no longer have tracking from the carrier. Information is directly sent by email or SMS to the customer. It is unfortunate that you did not inform us as soon as you received the first message from CHRONOPOST indicating a problem, we could have intervened earlier. As soon as we received your message via the AVIS VERIFIES site, we immediately contacted you by phone. Not having news from CHRONOPOST regarding compensation, which is difficult to obtain because you could not take photos as requested in our T&Cs, we are resending the products today at our expense. I hope all this will not spoil your tasting and your love for Quebec products, best regards, the KANATA team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2019
compliant delay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2019
as expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2019
the promo code mentioned in the email did not work. Fortunately, after a phone call to Kanata, they gave me another code that worked!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2019
Many products out of stock... too bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2019
The delivery went well even though the postal services announced a problem when there wasn't one. The package is well protected and everything was simple from start to finish.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2019
I find the shipping costs too high, and my usual parcel relay was not on the proposed list. A supermarket is not very convenient especially on Saturday.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2019
The items, the packaging, the dates, all these criteria are perfect - but I don't understand - why don't you send us a summary of the order - it's for a banking point of view - for the items I haven't tasted them all
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Response from Kanata
Hello,
We thank you for your various feedback for Kanata.
Regarding the summary of your order, in an effort to reduce waste, Kanata like many online sales companies, has chosen not to systematically print the invoice in each of its packages. Many customers throw them away without looking at them... However, you can find and print your invoice from your customer account on our site. Next time you place an order, feel free to comment that you would like to receive the invoice in your package. It will be done. Have a nice day, Emilie from Kanata
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2019
Very good product but delivery delay issue and lack of information on order availability at the delivery location
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