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A
Rating: 3 out of 5
Shipping costs a bit high, otherwise fast shipping and well-packaged
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Customer reviews of Kanata
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 064 published reviews
Summary of reviews
Kanata consistently delivers excellent products with careful, secure packaging and fast delivery, often arriving on time and in pristine condition. The shopping experience is smooth, with easy site navigation, reliable handling of orders, and thoughtful touches like personalized notes and small gifts in packages. Customers praise the quality and variety of Canadian-made items, reliable service, and prompt, friendly support. Overall, the store earns strong satisfaction and high recommendations from buyers.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
clear and informative site, easy and user-friendly ordering
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A
Rating: 4 out of 5
the site is welcome there are practically no stores that sell these products
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Response from Kanata
Hello,
Thank you for your message.
We have several hundred points of sale in France and Europe. It is obvious, however, that none of these points of sale offer the entirety of the 500 references in our catalog. :)
Have a very nice day.
Thank you for your message.
We have several hundred points of sale in France and Europe. It is obvious, however, that none of these points of sale offer the entirety of the 500 references in our catalog. :)
Have a very nice day.
A
Rating: 4 out of 5
Serious site
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A
Rating: 4 out of 5
It is very clear and accessible.
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A
Rating: 4 out of 5
Very clear, quality products
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A
Rating: 3 out of 5
too bad about the bugs on the site like using loyalty points for €40, stock errors with every order there is no longer a product, also for the beers on promotion that I received with a DLUO date of 12/2017 no information on your site, they are less good because less fizzy and no response to my emails
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Response from Kanata
Hello Thierry,
Thank you for your message and for your loyalty.
We are sincerely sorry to learn that you had a bug in the loyalty point system. It works daily for dozens of customers. We will therefore investigate your technical issue further.
Regarding the promotional beers, we informed you by email of the short DLUO. It should be noted that the DLUO system in Canada is different from that practiced in France, particularly for beers where many Quebec breweries indicate DLUOs of 3-6 months, up to 12 months... when DLUOs in France are 1 year and more. This is therefore a marketing choice of Quebec breweries, to highlight the freshness of the products, but which does not correspond at all to a physical reality: Quebec hops are often the same as those used in Europe.
Finally, regarding the responses to your emails, we are again sorry to learn your feeling that we did not provide any responses. Did you receive our emails?
We sent you a message on 18/12, two on 20/12, and one last on 22/12.
Remaining at your disposal,
We wish you, in the meantime, an excellent day.
Best regards,
The Kanata team
Thank you for your message and for your loyalty.
We are sincerely sorry to learn that you had a bug in the loyalty point system. It works daily for dozens of customers. We will therefore investigate your technical issue further.
Regarding the promotional beers, we informed you by email of the short DLUO. It should be noted that the DLUO system in Canada is different from that practiced in France, particularly for beers where many Quebec breweries indicate DLUOs of 3-6 months, up to 12 months... when DLUOs in France are 1 year and more. This is therefore a marketing choice of Quebec breweries, to highlight the freshness of the products, but which does not correspond at all to a physical reality: Quebec hops are often the same as those used in Europe.
Finally, regarding the responses to your emails, we are again sorry to learn your feeling that we did not provide any responses. Did you receive our emails?
We sent you a message on 18/12, two on 20/12, and one last on 22/12.
Remaining at your disposal,
We wish you, in the meantime, an excellent day.
Best regards,
The Kanata team
A
Rating: 4 out of 5
Perfect
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A
Rating: 2 out of 5
The order did not match, I had to return the product and therefore I will not have my spices for Christmas
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Response from Kanata
Hello Isabelle,
Indeed, we are sincerely sorry for the delivery reference error. You received the ordered spice in small format instead of the large format.
You called us on Friday 22/12 to inform us. We sent you a return label the same day and sent the correct product as soon as we received your return, namely on Tuesday 26/12.
Again, our sincere apologies for this error.
Have a great day,
The Kanata team
Indeed, we are sincerely sorry for the delivery reference error. You received the ordered spice in small format instead of the large format.
You called us on Friday 22/12 to inform us. We sent you a return label the same day and sent the correct product as soon as we received your return, namely on Tuesday 26/12.
Again, our sincere apologies for this error.
Have a great day,
The Kanata team
A
Rating: 4 out of 5
Very good but delivery a bit late
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A
Rating: 4 out of 5
Many products out of stock, especially gift baskets despite the holiday season approaching
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A
Rating: 4 out of 5
fast delivery, practical site
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A
Rating: 4 out of 5
I didn't linger too much on the site... I knew what I wanted.
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A
Rating: 4 out of 5
Quebec at my doorstep. Until now, I relied on friends going to Quebec to bring me back particularly the Inuit herbal teas. I will no longer be lacking these authentic and delicious products.
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A
Rating: 4 out of 5
The delivery is very fast
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A
Rating: 3 out of 5
Good
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A
Rating: 4 out of 5
Fast delivery and quality products
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Pleasant to find Quebec products on a well-designed site and with good order tracking
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A
Rating: 3 out of 5
I had the unpleasant surprise of not finding the gift package that was charged to me 1 €. Did something escape me?
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Response from Kanata
Hello,
Thank you for your message.
The gift wrapping is charged 5.00€ on the site and is visible here: https://www.kanata.fr/composez-votre-panier-gourmand/1183-emballage-cadeau-papier-cadeau.html
What you purchased for 1.00€ is the gift card where you can write a message on a thematic card.
Remaining at your disposal for any questions or comments,
Best regards,
The Kanata team
Thank you for your message.
The gift wrapping is charged 5.00€ on the site and is visible here: https://www.kanata.fr/composez-votre-panier-gourmand/1183-emballage-cadeau-papier-cadeau.html
What you purchased for 1.00€ is the gift card where you can write a message on a thematic card.
Remaining at your disposal for any questions or comments,
Best regards,
The Kanata team
A
Rating: 4 out of 5
Order arrived on time so all good
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A
Rating: 4 out of 5
I would like to find a greater choice of products.
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Response from Kanata
Hello Françoise and thank you for your feedback.
You indicate that you would like a greater choice of products. Which products are you thinking of? :)
Thanking you in advance for your response,
Have a very nice day.
The Kanata team
You indicate that you would like a greater choice of products. Which products are you thinking of? :)
Thanking you in advance for your response,
Have a very nice day.
The Kanata team
A
Rating: 3 out of 5
Fast delivery to the relay point. Good quality products.
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A
Rating: 4 out of 5
I had no issues with my order. Fast and careful shipping.... I hope to see more local products one day
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A
Rating: 4 out of 5
Fast delivery, products very appreciated by my hosts especially the maple syrup lollipops. For one out of 2 boxes of cookies, the cookies arrived in crumbs and therefore not very presentable despite reinforced and careful packaging. That's the only point I regret. Delicious ice wine tea.
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Response from Kanata
Hello Mrs. JACQUET,
Thank you for your message.
We are absolutely sorry to hear that you received a damaged package of cookies. We have contacted you by email to offer you compensation.
Have a very nice day and see you soon,
The Kanata team
Thank you for your message.
We are absolutely sorry to hear that you received a damaged package of cookies. We have contacted you by email to offer you compensation.
Have a very nice day and see you soon,
The Kanata team
A
Rating: 4 out of 5
Good, no problem, order conforms to the order.
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A
Rating: 3 out of 5
This site could be very good if it weren't for all these out-of-stock references or 'restocked in July' but we don't have the year ... and cherry on the cake out-of-stock products after placing the order which leads to wasting time managing replacements or refunds. Too bad for a site that wants to be the European hub .....
However, the staff is very pleasant and efficient. Thank you to them
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However, the staff is very pleasant and efficient. Thank you to them
Response from Kanata
Hello Mr. RULLIER,
Thank you for your feedback.
Indeed, we work with microbreweries (and sometimes even nano-breweries!) that have the particularity (and interest) of offering seasonal brews and not necessarily continuous products throughout the year, as one could do with a classic lager. This then leads to potential stockouts, as we always want to offer the freshest beers possible.
We are nevertheless aware that this can be an inconvenience for some enthusiasts who would like to find these products all year round.
Also, in the same way, we favor products from artisan producers because they are more qualitative, more original, and authentic. The underlying difficulty lies again in the availability of products. A small producer may sometimes have stockouts, which an industrial producer may not have... but we prefer this risk, which does happen quite rarely (but it does happen!) to less qualitative and less interesting products in terms of taste.
Once again, we apologize for the inconvenience caused and hope to see you soon in our aisles.
Have a very nice day,
The Kanata team.
Thank you for your feedback.
Indeed, we work with microbreweries (and sometimes even nano-breweries!) that have the particularity (and interest) of offering seasonal brews and not necessarily continuous products throughout the year, as one could do with a classic lager. This then leads to potential stockouts, as we always want to offer the freshest beers possible.
We are nevertheless aware that this can be an inconvenience for some enthusiasts who would like to find these products all year round.
Also, in the same way, we favor products from artisan producers because they are more qualitative, more original, and authentic. The underlying difficulty lies again in the availability of products. A small producer may sometimes have stockouts, which an industrial producer may not have... but we prefer this risk, which does happen quite rarely (but it does happen!) to less qualitative and less interesting products in terms of taste.
Once again, we apologize for the inconvenience caused and hope to see you soon in our aisles.
Have a very nice day,
The Kanata team.
A
Rating: 3 out of 5
an item forgotten
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Response from Kanata
Hello Mr. WYSOCKI,
Thank you for your comment and once again, our apologies for the preparation error.
We will take special care with your future orders to ensure that everything is perfect, as with the previous ones.
Have a very nice day, from the whole team.
Thank you for your comment and once again, our apologies for the preparation error.
We will take special care with your future orders to ensure that everything is perfect, as with the previous ones.
Have a very nice day, from the whole team.
A
Rating: 4 out of 5
I find the site very well done, everything is clear. The only point to improve is the signage when picking up your package at the factory. The pickup point is not quickly visible. For the rest, I am very satisfied with the service provided!
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Response from Kanata
Hello Mr. KURZWEG,
Thank you for your feedback. We take note of it and will try to improve this point.
Have a very nice day!
The Kanata team.
Thank you for your feedback. We take note of it and will try to improve this point.
Have a very nice day!
The Kanata team.
A
Rating: 4 out of 5
....
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A
Rating: 4 out of 5
Professional site
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A
Rating: 4 out of 5
always very good
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A
Rating: 4 out of 5
delivery time respected.
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A
Rating: 4 out of 5
For an order over 700€, I thought at least I would receive samples with my order. Being in retail, we offer our customers either a good bottle of wine or a gift.
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A
Rating: 4 out of 5
Very fast
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A
Rating: 2 out of 5
FURIOUS this time! The 15% for your 10th anniversary was not taken into account!!! And I did not receive my order at home, but by Chronopost, 5 days later, at a pickup point 24h!
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Response from Kanata
Hello Chantal,
Thank you for your message and your feedback.
Please, did you contact us to report this issue?
The 15% for the 10th anniversary was a code to be entered at checkout. After checking, you did not enter it. Can you please confirm? We can certainly issue you a credit corresponding to your order, as we have done with other loyal customers who forgot to enter the code.
Regarding the delivery, you did choose a transport option at 5.90€ corresponding to a parcel pickup. It may be an error or a mishandling when placing your order?
We remain at your disposal to discuss this.
Have a great day,
Steven - Kanata Team
Thank you for your message and your feedback.
Please, did you contact us to report this issue?
The 15% for the 10th anniversary was a code to be entered at checkout. After checking, you did not enter it. Can you please confirm? We can certainly issue you a credit corresponding to your order, as we have done with other loyal customers who forgot to enter the code.
Regarding the delivery, you did choose a transport option at 5.90€ corresponding to a parcel pickup. It may be an error or a mishandling when placing your order?
We remain at your disposal to discuss this.
Have a great day,
Steven - Kanata Team
A
Rating: 4 out of 5
Serious site for placing orders and serious and fast customer service... I recommend the site...
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A
Rating: 4 out of 5
Intuitive site
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A
Rating: 4 out of 5
Very fast delivery, top packaging, but very very disappointed by the beer and its very very short consumption date. October 2017 (best before) I wanted to make a basket of beers to give for Christmas!!! Too bad
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A
Rating: 4 out of 5
well
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