Customer reviews of Kanata

Hello and thank you for your review! We are happy about your positive point and simply wish to "moderate" your negative review. It should be noted that importing products from Canada by container, as we do, is subject to taxes and customs duties from the French state / European Union. These taxes can sometimes be up to 30% on certain products and that is mainly what increases the prices... However, we are fortunate to have very significant volumes, which allows us to generally have the same pricing as producers directly in Canada (as in France, you will find very different prices depending on the quality of the same product, this applies to the products we import which are mostly 1/ from small producers and 2/ of very high quality). Thank you again, very nice tasting and see you soon! :) The Kanata team.

Hello Thierry, Thank you for your feedback and your comment regarding the Relay Packages. We selected the Chronopost offer because it allows delivery in 24 hours and has nearly 7500 relay points in France. We are therefore sorry to learn that there were few choices near you at the time of your order. Indeed, as you mentioned, summer vacations and the closures of many establishments temporarily reduce the offer... nevertheless, we will pass the information on to Chronopost. Thank you, have a very nice day and enjoy your tasting, Kanata.

Hello Matthieu, Thank you for your feedback and your comment regarding product availability. We are of course trying to avoid stockouts as much as possible, but it happens that a product is very highly requested by individuals or professionals (we are also importers-wholesalers for many establishments in France and Europe: gourmet shops, wine merchants, restaurants, etc.), which then leads to a (very) temporary stockout. However, since all our products are imported from Canada, it takes about 3 to 4 weeks to receive them, provided that our producers are not also out of stock: we work with small producers, passionate about their products and their trades, and in no way with industrialists who have the (only) advantage of producing on a large scale. We prioritize authenticity and quality over quantity. It should also be added that several of our ranges are seasonal and are not offered all year round. In any case, we thank you again for your comment, take it into account and will do what is necessary to limit this type of inconvenience as much as possible. Thank you and have a very nice day! :) Kanata

Hello Célia. Thank you for your message and your feedback. The shipping costs offered on the site start from €5.90 including VAT and are free for any order over €100 including VAT. However, it is true that you ordered a product for €6.90 and therefore, in this case, a delivery at €5.90 including VAT may seem proportionally significant. However, we cannot offer cheaper shipping rates as we also have minimum costs with Chronopost and Colissimo - regardless of the weight or price of the order. Hoping for your understanding. Have a very good day.

Hello Carine, Thank you for your feedback and your message... although we obviously regret that your review is harshly affected by your negative experience with one of the purchased products. Each producer has their own recipe for maple syrup candies and we are sorry that these do not meet your expectations and the other candies you may have tasted in Canada. Our producer, the maple grove of La Ferme Martinette based in Coaticook, Quebec, pays particular attention to the artisanal production of its candies, which are fragile products. They can therefore sometimes be subject to crystallization (a slight whitening of the candy, which obviously does not affect their delicious taste). Hoping to win back your taste buds with other Quebec delicacies, sweet or savory, we remain at your complete disposal for any questions or comments. Have a great day, The Kanata team.

Hello Thierry, Thank you for your review and glad that the Glutenberg beers pleased you so much! :) Sorry again for the stock error and hoping that our quick contact to inform you allowed you not to regret too much the missing pack of American Pale Ale. Have a great day, The Kanata team