Customer reviews of Kanata

If Kanata remains a decent company, the deliveries really leave something to be desired. Chronopost is never on time. Already, they receive the package, and almost within the hour, they send a message about a 'problem that will delay the delivery', if that's not messing with people. And for my part, they managed to send my package to Bastia, while I am indeed in the south, but in Montpellier. The package stayed all weekend, delaying another already delayed package by 3 days. I was planning a Poutine with my friends for New Year's: ordered on the 25th (so from the 26th to the 31st), and seeing the package stuck in Corsica, I urgently reordered on the 28th for the 31st, at a high price (as much for the order as for the shipping costs). Nothing arrived in the '24/48 hours announced'. I had to rush on the 31st to buy some Tome for my New Year's Eve. Everything arrived on Thursday the 3rd. Now at Kanata, you have to hit on their delivery company, I am personally unhappy with it and not particularly with Kanata.

The products are consistent with what I know, so no surprises there. Nice selection of products, possibility to include a message for free and rather reasonable prices. The delivery day announced by Chronopost was not respected and the delivery fees, even with the express delivery discount, were higher than those displayed on the site. Customer service was quick but without a solution. So a correct experience but some points need improvement.

A bottle was broken upon delivery. I sent an email about this over a week ago and no one has replied. Too bad, the products are good but customer service leaves something to be desired.

Some interesting items were no longer in stock. But otherwise very good.

The product was stale and not edible.

No issues with the products sold, shipping to be reviewed

Excellent presentation

The products are of quality, and similar to the publication on the site.

Apart from the delay, everything went very well.

The products are really interesting but no one was able to explain to me why I paid more for my order than what is indicated on the online site, all prices were increased at the time of payment. This is not very serious

I had a bit of trouble finding my infusion.

Too bad no gift wrapping as planned

Disappointed to receive products the day after their consumption limit...

Still a delivery problem

Fast delivery, well solid package, clear and easy-to-navigate website

One of the packages was a bit dented otherwise it was very good. I was very touched by the little kind note that was written in big marker on the box. A big thank you.

Very good and good products.

Efficient and personalized service

Very low quality products and too high prices.

Pleasant and easy

Poorly arranged content so products damaged because poorly protected

Nothing extraordinary whether for the cheese or the sauce which is ultimately better to cook yourself ...

I ordered from Kanata for my wedding in France with an autumn/Canada theme (I live in Quebec) I wanted 105 bottles. When I looked on the site I saw there was a promotion, 1 sausage for a purchase over 80€ with free shipping. I contacted Kanata because I was going to spend over 600€ and wanted to know if I would be entitled to one sausage for every 80€ spent or if I had to make several purchases of 80€ or more. I received a response 2 days later indicating that the promotion was over, to which I replied that at the time of my message it was not. My cart had been pending for 2 days and I received a reminder with a 10% coupon. Thanks to my partner's work, we also got 10%. In the end, I ordered 500€ worth of maple syrup bottles and received 1 bottle as a gift... So the product, design, packaging, and delivery were all perfect and it's a 5/5, however, the commercial aspect was disappointing (1/5). I still expected a commercial gesture. I still recommend it because there are many products and promotions.

everything was fine until this order, delivery time not respected, no tracking number no news from the carrier, really disappointed

Fast delivery

Fast delivery. Products well packaged.

For the Kanata site, very good, nothing to say, very friendly and very professional.

Package arrived opened, carefully cut on one side as the packaging was too light and thin, the jug suffered! Nice little gloves.

Surprised not to have an invoice

Delivery as expected except for missing welcome gift.

Efficient customer service and a quick and compliant shipment to the order.

Fast delivery as usual, well-structured website

Well arrived and in good condition!

I ordered cheese curds which was shipped frozen but arrived 5 days after. What good is it to ship frozen cheese for it to defrost while in transit and be left in a mail box where the cheese sits warm for a long time. I pretty much threw my money in the garbage.

Good site, fair prices and timely delivery

Very high shipping costs

So far, I had no problem, but there was an error with the delivered item. I checked my order, it was not me who made a mistake.

I ordered 2 items and only received 1! The only response I got was to look carefully in the package! A shame!

The packages are perfectly wrapped but the shredded paper leaves a lot of dust on the products and if you are not careful when unpacking, you get it everywhere…

Easy to order, secure fast delivery, and all items.