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D
Rating: 1 out of 5
The product was stale and not edible.
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Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
No issues with the products sold, shipping to be reviewed
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J
Rating: 4 out of 5
Excellent presentation
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M
Rating: 4 out of 5
The products are of quality, and similar to the publication on the site.
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D
Rating: 4 out of 5
Apart from the delay, everything went very well.
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S
Rating: 3 out of 5
The products are really interesting but no one was able to explain to me why I paid more for my order than what is indicated on the online site, all prices were increased at the time of payment. This is not very serious
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O
Rating: 4 out of 5
I had a bit of trouble finding my infusion.
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N
Rating: 4 out of 5
Too bad no gift wrapping as planned
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C
Rating: 3 out of 5
Disappointed to receive products the day after their consumption limit...
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J
Rating: 3 out of 5
Still a delivery problem
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E
Rating: 4 out of 5
Fast delivery, well solid package, clear and easy-to-navigate website
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S
Rating: 4 out of 5
One of the packages was a bit dented otherwise it was very good. I was very touched by the little kind note that was written in big marker on the box. A big thank you.
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A
Rating: 4 out of 5
Very good and good products.
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Y
Rating: 4 out of 5
Efficient and personalized service
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G
Rating: 1 out of 5
Very low quality products and too high prices.
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D
Rating: 4 out of 5
Pleasant and easy
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Y
Rating: 3 out of 5
Poorly arranged content so products damaged because poorly protected
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A
Rating: 3 out of 5
Nothing extraordinary whether for the cheese or the sauce which is ultimately better to cook yourself ...
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O
Rating: 3 out of 5
I ordered from Kanata for my wedding in France with an autumn/Canada theme (I live in Quebec) I wanted 105 bottles. When I looked on the site I saw there was a promotion, 1 sausage for a purchase over 80€ with free shipping. I contacted Kanata because I was going to spend over 600€ and wanted to know if I would be entitled to one sausage for every 80€ spent or if I had to make several purchases of 80€ or more. I received a response 2 days later indicating that the promotion was over, to which I replied that at the time of my message it was not. My cart had been pending for 2 days and I received a reminder with a 10% coupon. Thanks to my partner's work, we also got 10%. In the end, I ordered 500€ worth of maple syrup bottles and received 1 bottle as a gift... So the product, design, packaging, and delivery were all perfect and it's a 5/5, however, the commercial aspect was disappointing (1/5). I still expected a commercial gesture. I still recommend it because there are many products and promotions.
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Response from Kanata
Hello, Regarding the promotion on sausages, as mentioned, it was valid while stocks lasted. When you contacted us on Sunday, our offices were closed. We took care to respond to you as soon as we reopened on Monday morning. Furthermore, although the promotion on sausages was no longer applicable at that time, you still benefited from a total discount of 117.71€ on your order. We also provided you with the discount code. Additionally, although delivery should normally have been made to a pickup point, we took care to deliver it personally to your mother's home. We believe we did what was necessary on our part, as the significant discount and home delivery constitute, in our eyes, an important commercial gesture. We want to emphasize that we take special care to satisfy our customers and respond to their requests as quickly as possible. We are delighted that the quality of our products, their design, packaging, and delivery fully satisfied you. Best regards, The Kanata team
G
Rating: 3 out of 5
everything was fine until this order, delivery time not respected, no tracking number no news from the carrier, really disappointed
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P
Rating: 4 out of 5
Fast delivery
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B
Rating: 4 out of 5
Fast delivery. Products well packaged.
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C
Rating: 4 out of 5
For the Kanata site, very good, nothing to say, very friendly and very professional.
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L
Rating: 3 out of 5
Package arrived opened, carefully cut on one side as the packaging was too light and thin, the jug suffered! Nice little gloves.
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B
Rating: 4 out of 5
Surprised not to have an invoice
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Response from Kanata
Hello, We do not include invoices or delivery notes in our packages because most of our orders are gifts. Your invoice is available in your personal space on the website. Have a nice day
A
Rating: 4 out of 5
Delivery as expected except for missing welcome gift.
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A
Rating: 4 out of 5
Efficient customer service and a quick and compliant shipment to the order.
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A
Rating: 4 out of 5
Fast delivery as usual, well-structured website
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A
Rating: 4 out of 5
Well arrived and in good condition!
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A
Rating: 1 out of 5
I ordered cheese curds which was shipped frozen but arrived 5 days after. What good is it to ship frozen cheese for it to defrost while in transit and be left in a mail box where the cheese sits warm for a long time. I pretty much threw my money in the garbage.
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Response from Kanata
Hello, We have received your message. We just wanted to warn you that all information about the product and its shipment is detailed on our website. (here is the link of the product page https://www.kanata.fr/fromage-a-poutine-shouik-shouik-500g-1761-.html) It is clearly stated that the cheese becomes unfrozen at the start of the transit and needs to be eaten 3-4 days after shipping (and notified on the packaging of the cheese). I remain at your disposal, Emilie from KANATA
A
Rating: 4 out of 5
Good site, fair prices and timely delivery
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Response from Kanata
Thank you Kevin
A
Rating: 4 out of 5
Very high shipping costs
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A
Rating: 3 out of 5
So far, I had no problem, but there was an error with the delivered item. I checked my order, it was not me who made a mistake.
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A
Rating: 1 out of 5
I ordered 2 items and only received 1! The only response I got was to look carefully in the package! A shame!
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A
Rating: 4 out of 5
The packages are perfectly wrapped but the shredded paper leaves a lot of dust on the products and if you are not careful when unpacking, you get it everywhere…
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A
Rating: 4 out of 5
Easy to order, secure fast delivery, and all items.
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A
Rating: 4 out of 5
Product conforms to our expectations and fast delivery
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A
Rating: 4 out of 5
This is my 2nd order on the site, which is very well designed to find what you are looking for. A little disappointment because sometimes you can't find what you came for. I wanted a bottle of sortilege, like in a previous order, but impossible to get it individually this time. Let's see the positive: it gave me the chance to try another brand :)
The delivery is very fast, everything is well packaged, it's a pleasure.
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The delivery is very fast, everything is well packaged, it's a pleasure.
A
Rating: 3 out of 5
The lollipops were all melted
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A
Rating: 4 out of 5
Satisfied with the order to delivery
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