Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Hello, We have received your comment. To track your order and understand the non-delivery, I will contact you by email for a quicker exchange. Do not hesitate to reach us by email at [email protected] or by phone at 02.21.02.23.55 Best regards, Emilie from KANATA
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2023
Good visibility
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Response from Kanata
Thank you Gérard
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2023
No delay in the delivery which is very careful - Thank you
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Response from Kanata
Thank you for your message Sylvie
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2023
Rather satisfied but I found it a bit expensive the tea and the herbal tea
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2023
First package broken by the post. I had a bit of trouble contacting customer service but they sent me a new package that arrived safely.
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Response from Kanata
Thank you for your feedback Delphine. Our customer service is doing everything possible to solve your problems. Do not hesitate to contact us at 02.97.68.15.27 or by email [email protected]
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2023
Fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2023
I always have a bit of trouble finding my products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2023
No news of the delivery following your order, we had to call back! The problem was resolved quickly. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2023
Ease of ordering. Good choice of products.
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Response from Kanata
Thank you for your feedback Didier
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2023
The package never arrived at the drop-off center proposed by Kanata. The refund was made as soon as it returned to Kanata. Kanata assured me that they are not responsible for the transport service, I disagree because it is indeed the sender who chose the carrier and trusts them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2023
Clear site, fast delivery, quality product
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Response from Kanata
Thank you Stéphane Don't hesitate to contact us if you need advice or information about certain products Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2023
An increasingly rich site... some tabs are becoming difficult to 'join'. Thank you for the content, but the ergonomics of the submenus could be improved. It's the price of success in a way? We still love you, but please make a little effort on this point, if possible!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2023
Very satisfied
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Response from Kanata
Thank you Dominique Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2023
Easy navigation, salespeople quick to intervene to provide help. Nice shipping boxes
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Response from Kanata
Thank you for your message Gregory We try our best to support you and advise you to taste many Canadian delicacies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
The site is clear and quite well done, and the beers from the Unibroux brewery are Excellent... , thank you for the speed of delivery, see you soon...
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Response from Kanata
Thank you for your message Francis Many Canadian beers and Canadian spirits in France
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2023
a little note or a small accompanying card with usage recommendations for my product (Labrador tea) would be welcome
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2023
Extremely user-friendly site - Great ease of ordering. One downside (4 stars instead of 5): impossible to draw attention to the expiration date of the ordered products, given the quantity purchased.
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Response from Kanata
Thank you for your feedback Marie. For any information, do not hesitate to contact us by email [email protected] or by phone 02.20.02.23.55. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2022
The ordered product was not the same as I wanted, they no longer had it in stock and preferred to send me another product without my agreement, so unfortunately I will not order anything else and I would not recommend this site cordially
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Response from Kanata
Hello, We apologize for this inconvenience. We hope you have received the refund processed last week as agreed together by phone. Have a nice day and Best Wishes
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2022
Very satisfied with the speed of delivery, well packaged in an insulated bag and fresh product. Too bad it has to be eaten within 3 days and the only downside is that for gifting it is preferable not to include the invoice in the package.
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Response from Kanata
Thank you for your feedback Audrey I understand, as indicated on the product sheet, the Shouik-shouik cheese is frozen at the start of our workshop and is to be consumed within 3/4 days following shipment (consumption date indicated on the packaging). Happy New Year and Best Wishes 2023!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2022
This is the second time I order and it's the second time that one item is changed without informing me and that I paid for!!
I sent 2 complaint emails on the site recently and received no response.
I am still waiting for the Metal moose on The loose plaque to this day as I never received it and I paid. It's a Christmas gift!!!
On my first order, it was an amber flint that I never received!!!
A dissatisfied customer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2022
I wanted to order another pac, tigidou, but every time I clicked on it, it wouldn't open. It was only 2 days later that it was noted 'available soon'
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2022
Mixed review. I must say that the delivery by Chronopost brings down the score given that with a delay of 96 hours I requested a cancellation and a refund of my order to see as it has not been done to this day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2022
Happy with the quality of the team but on the other hand the product received (Sortilège whisky 750cl) was leaking. The bottle in a horizontal position lets a very slight amount of whisky flow out making the bottle sticky. While the bottle is new, unopened with the plastic sealing the cork. Already losing product, it's borderline when giving a gift.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2022
Navigation on the site: easy. The packaging was probably a bit tight because the bottle was broken. Customer service very good. For the rest, it was a gift, so I hope it will be appreciated.
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Response from Kanata
Thank you for your feedback Yvonne Best Wishes 2023!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2022
Satisfied with the order overall. 1 bottle was unwrapped at the cork and a few drops leaked. The bottle was not damaged. I still recommend it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2022
I would have liked to know that the people to whom I was giving the gift did not receive a coupon to pick up the package. I understood quite late that I had to send them my confirmation by email.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2022
On the Kanata site I indicated my address in Canada for the billing address. Later I noticed on the site that the billing address is that of the recipient?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2022
satisfied it was a gift from a Quebecer to a Frenchman
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Response from Kanata
Thank you for your feedback Bruno. Indeed, we are the bridge between Canada and France! Happy New Year and Best Wishes 2023!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2022
Ridiculous delivery time.
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Response from Kanata
Hello, Thank you for your feedback. We understand that delays can be extended during holiday periods like Christmas. We can discuss this by sending an email to [email protected] to improve your next experience on our site. Emilie from KANATA Best Wishes 2023!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2022
Very satisfied with the products received.
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Response from Kanata
Glad you like it Quentin. Don't hesitate to contact us by phone or email to maximize your experience Emilie from KANATA Best Wishes 2023!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
It's a gift we haven't tasted yet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2022
The products are good. But I had a problem tracking my package for 5 days.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/11/2022
On my order form, it says bison terrine with lemon, instead I received bison rillettes with lemon. I sent two emails that went unanswered for a long time and I still don't know why I didn't receive the right product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2022
Very good!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/10/2022
The person has not yet received their birthday gift
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Response from Kanata
Hello, Ah, can you give me more information? I will check where your package is. It is likely that the carrier had a problem. We will find a solution to resolve this as quickly as possible. Here is my direct line: 07 68 03 80 82 Best regards Emilie
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/09/2022
Everything went well with the order and I really like the product.
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Response from Kanata
Hello Amandine, Thank you for your feedback, it makes us very happy!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2022
It's perfect, fast delivery. Products well packaged. Plus a little kind note was put on the box by the person who took care of my order. Nothing to complain about. The products are good (beers etc...).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2022
Too bad the gift is 1 beer I ordered 2 packages to give as a gift to my family and no one drinks alcohol. It would be wise to provide a gift that could satisfy the majority like a souvenir (a magnet, a pin, a postcard...) this would avoid disappointments....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2022
Very good products, very fast delivery, an excellent site. Prices a bit high though.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2022
very good
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