Customer reviews of Kanata

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4,8 /5
Overall rating: 4,8 out of 5
Based on 5 064 published reviews
5 4 488 89% 4 393 8% 3 96 2% 2 46 1% 1 41 1%

Summary of reviews

Kanata consistently delivers excellent products with careful, secure packaging and fast delivery, often arriving on time and in pristine condition. The shopping experience is smooth, with easy site navigation, reliable handling of orders, and thoughtful touches like personalized notes and small gifts in packages. Customers praise the quality and variety of Canadian-made items, reliable service, and prompt, friendly support. Overall, the store earns strong satisfaction and high recommendations from buyers.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2022
Used to peated whisky, this is a 180-degree turn. Not unpleasant, a good discovery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2022
the speed of shipping, impeccable, but the product quite average !! having lived in Canada, I hoped to find the taste of poutine closer, a bit disappointed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2022
Disappointed because the poutine cheese purchased cannot be frozen while I made sure not to take frozen cheese. It would be good to specify this on the site, because knowing this I wouldn't have ordered a kilo, which must be consumed before February 13.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2022
Very clear site, easy to place an order, really short delivery time and serious tracking but the expiration date of the Poutine cheese is really too short.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2022
Scam, I received nothing knowing that you have my phone details you could have called me.. I paid for a product that I never received..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2022
Phone - I tried several times to call you at the given numbers, but they hang up immediately, even if we can't talk to someone, with the time difference it would have been nice to be able to leave a message. Bank transfer - the postal address of the company was missing, and the postal address of the credit agricultural. So the agricultural transfer did not go through. I cannot give a rating to a product that I chose for third parties, but that I have not received and examined myself.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2022
I was looking for a very specific item. I quickly found it on this site at a very affordable price. I received my package quickly, the quality is there. I am delighted with my purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2022
I like the site, but it's not practical with a phone.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2022
I usually order from Kanata; very good products; however, shipping costs have become exorbitant, over 8 euros for a package of less than 100 grams; it's significantly more than equivalent merchant sites; my order could wait a few days, no urgency; for 4 packets of herbal tea, that's really too expensive; I will look at the competition; the person I spoke to on the phone told me that it was the same shipping rates everywhere, which is entirely false.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2021
A bit disappointed with the customer service follow-up, I sent a request via the link on the site to which no one responded. There were only 23 packages in the box offered to our family in France.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/01/2022
Fast and efficient service! But two products are missing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2021
Fast and perfect delivery. The products offered are good. I was able to introduce a bit of Canada to my family in France without having to spend a fortune on shipping from Canada.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2021
Very good site. Quick response. Fast order processing and deadline respected. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2021
no comment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2021
Delivery, very fast shipping and well packaged, unfortunately for me, Swiss Post, which acts as customs for packages, shows its incompetence by blocking the package from 12/23/2021 to 1/4/2022 just to send a customs invoice for the alcohol.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2021
A bit expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2021
Nothing to complain about the products, always of quality. However, the new paper packaging of the chocolate-covered cranberries is too fragile. The 2 bags arrived burst and the cranberries were loose among the packaging confetti!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2021
Simply: good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2021
Very good products. Well packaged for delivery. Nice little note with the order. THANK YOU.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2021
Always happy with my order from you. Well packaged, fast shipping and the little note "Merry Christmas" on the box, a little attention that is appreciated.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2021
It's a shame that some over-labels are sometimes poorly placed on the main labels of the beers
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2021
Everything went well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2021
The contact was very good, friendly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2021
Very happy to have met Kanata, I was looking for Canadian products. Very fast delivery. Well-protected products. Highly recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2021
I easily found what I was looking for
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/08/2021
Not easy when you want to place an order to be delivered as a gift to a recipient different from the person placing the order. I couldn't indicate a few words on the birthday card that I had requested to be included.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/08/2021
Package received quickly but no shipping or consumption date even though it was a defrosted product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2021
Seen on mobile, easy to find articles.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2021
Very well made site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2021
Quality products. Extra packaging. I didn't give 5 stars because it was written that if the order is over 80€ the shipping is free. My order exceeded 95€ and I paid shipping fees. I don't understand
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2021
Today I just give an average because my order went through the cracks I had to call because no news but once taken care of the service was quick
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Response from Kanata
Hello,
Thank you for your order.
The Kanata team apologizes for the wait for your package.
Hoping to serve you on your next order.
Emilie from Kanata
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2021
the product I thought I had was 18 gr for 25 ml of water which the one received does not fit
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Response from Kanata
Hello,
If you are talking about the Poutine Sauce "La Fameuse", I advise you either 100g of sauce for 500ml of water for 4 people or 5g of sauce for 25ml of water.
If you are looking for original recipes, feel free to check our site!
Have a nice day,
Emilie from Kanata
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2021
The product is perfect, just as I expected
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/06/2021
Hello, We received 2 bags of 500g instead of 800g.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2021
1st order. In the package, there were among other things 2 bottles of beer, one of which was open and empty.
It was a birthday gift.
Disappointment on my part
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2021
The site is clear, easy to use and secure.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
The site is accessible, the delivery impeccable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2021
Pleasant site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2021
Overall I am very satisfied the sauce is really good and the cheese too would have been better if the delivery had been faster the cheese expired the day after my delivery let's say that doesn't leave much time to eat it. Otherwise the site and the idea is perfect it would also be nice to have access to the contests even outside of France
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