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Rating: 1 out of 5
Scam, I received nothing knowing that you have my phone details you could have called me.. I paid for a product that I never received..
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Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Reviews 1, 2, 3 and 4 stars
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Rating: 3 out of 5
Phone - I tried several times to call you at the given numbers, but they hang up immediately, even if we can't talk to someone, with the time difference it would have been nice to be able to leave a message. Bank transfer - the postal address of the company was missing, and the postal address of the credit agricultural. So the agricultural transfer did not go through. I cannot give a rating to a product that I chose for third parties, but that I have not received and examined myself.
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Rating: 4 out of 5
I was looking for a very specific item. I quickly found it on this site at a very affordable price. I received my package quickly, the quality is there. I am delighted with my purchase.
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Rating: 4 out of 5
I like the site, but it's not practical with a phone.
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Rating: 3 out of 5
I usually order from Kanata; very good products; however, shipping costs have become exorbitant, over 8 euros for a package of less than 100 grams; it's significantly more than equivalent merchant sites; my order could wait a few days, no urgency; for 4 packets of herbal tea, that's really too expensive; I will look at the competition; the person I spoke to on the phone told me that it was the same shipping rates everywhere, which is entirely false.
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Rating: 3 out of 5
A bit disappointed with the customer service follow-up, I sent a request via the link on the site to which no one responded. There were only 23 packages in the box offered to our family in France.
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Rating: 3 out of 5
Fast and efficient service! But two products are missing
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Rating: 4 out of 5
Fast and perfect delivery. The products offered are good. I was able to introduce a bit of Canada to my family in France without having to spend a fortune on shipping from Canada.
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Rating: 4 out of 5
Very good site. Quick response. Fast order processing and deadline respected. I recommend.
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Rating: 4 out of 5
no comment
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Rating: 4 out of 5
Delivery, very fast shipping and well packaged, unfortunately for me, Swiss Post, which acts as customs for packages, shows its incompetence by blocking the package from 12/23/2021 to 1/4/2022 just to send a customs invoice for the alcohol.
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Rating: 4 out of 5
A bit expensive
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Rating: 3 out of 5
Nothing to complain about the products, always of quality. However, the new paper packaging of the chocolate-covered cranberries is too fragile. The 2 bags arrived burst and the cranberries were loose among the packaging confetti!
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Rating: 4 out of 5
Simply: good.
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Rating: 4 out of 5
Very good products. Well packaged for delivery. Nice little note with the order. THANK YOU.
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Rating: 4 out of 5
Always happy with my order from you. Well packaged, fast shipping and the little note "Merry Christmas" on the box, a little attention that is appreciated.
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
It's a shame that some over-labels are sometimes poorly placed on the main labels of the beers
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Rating: 4 out of 5
Everything went well
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Rating: 4 out of 5
The contact was very good, friendly.
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Rating: 4 out of 5
Very happy to have met Kanata, I was looking for Canadian products. Very fast delivery. Well-protected products. Highly recommend
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Rating: 4 out of 5
I easily found what I was looking for
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Rating: 2 out of 5
Not easy when you want to place an order to be delivered as a gift to a recipient different from the person placing the order. I couldn't indicate a few words on the birthday card that I had requested to be included.
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Rating: 2 out of 5
Package received quickly but no shipping or consumption date even though it was a defrosted product.
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Rating: 4 out of 5
Seen on mobile, easy to find articles.
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Rating: 4 out of 5
Very well made site
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Rating: 4 out of 5
Quality products. Extra packaging. I didn't give 5 stars because it was written that if the order is over 80€ the shipping is free. My order exceeded 95€ and I paid shipping fees. I don't understand
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Rating: 3 out of 5
Today I just give an average because my order went through the cracks I had to call because no news but once taken care of the service was quick
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Response from Kanata
Hello,
Thank you for your order.
The Kanata team apologizes for the wait for your package.
Hoping to serve you on your next order.
Emilie from Kanata
Thank you for your order.
The Kanata team apologizes for the wait for your package.
Hoping to serve you on your next order.
Emilie from Kanata
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Rating: 4 out of 5
the product I thought I had was 18 gr for 25 ml of water which the one received does not fit
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Response from Kanata
Hello,
If you are talking about the Poutine Sauce "La Fameuse", I advise you either 100g of sauce for 500ml of water for 4 people or 5g of sauce for 25ml of water.
If you are looking for original recipes, feel free to check our site!
Have a nice day,
Emilie from Kanata
If you are talking about the Poutine Sauce "La Fameuse", I advise you either 100g of sauce for 500ml of water for 4 people or 5g of sauce for 25ml of water.
If you are looking for original recipes, feel free to check our site!
Have a nice day,
Emilie from Kanata
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Rating: 4 out of 5
The product is perfect, just as I expected
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Rating: 2 out of 5
Hello, We received 2 bags of 500g instead of 800g.
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Rating: 3 out of 5
1st order. In the package, there were among other things 2 bottles of beer, one of which was open and empty.
It was a birthday gift.
Disappointment on my part
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It was a birthday gift.
Disappointment on my part
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Rating: 4 out of 5
The site is clear, easy to use and secure.
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Rating: 4 out of 5
The site is accessible, the delivery impeccable.
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Rating: 4 out of 5
Pleasant site
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Rating: 4 out of 5
Overall I am very satisfied the sauce is really good and the cheese too would have been better if the delivery had been faster the cheese expired the day after my delivery let's say that doesn't leave much time to eat it. Otherwise the site and the idea is perfect it would also be nice to have access to the contests even outside of France
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Rating: 4 out of 5
Clear and easy to use
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Rating: 4 out of 5
Fluid and easy to use
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Rating: 3 out of 5
Customer service request but no response..... disappointed
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Response from Kanata
Hello,
Thank you for taking the time to rate your experience and I am sorry that you were disappointed with the handling of your customer service for your order No. 40782 from May 5, as we pride ourselves on responding to all our customers. You can also easily and quickly reach us by phone at 02 97 68 15 27.
Regarding your customer service request, my colleague responded by leaving a message on your voicemail the same day or the day after your email. It seems that you did not receive or listen to this message. On my part, I replied to you on May 19, particularly to explain that the defect of the mug was not one, as they all presented this way. The letters faded in places were worked to give it a vintage look. This is also specified on the product sheet.
I hope we will have the opportunity to prepare another order for you. And if by chance you need to reach us, do not hesitate to contact us by phone. We respond faster.
Have a good weekend,
The KANATA team
Thank you for taking the time to rate your experience and I am sorry that you were disappointed with the handling of your customer service for your order No. 40782 from May 5, as we pride ourselves on responding to all our customers. You can also easily and quickly reach us by phone at 02 97 68 15 27.
Regarding your customer service request, my colleague responded by leaving a message on your voicemail the same day or the day after your email. It seems that you did not receive or listen to this message. On my part, I replied to you on May 19, particularly to explain that the defect of the mug was not one, as they all presented this way. The letters faded in places were worked to give it a vintage look. This is also specified on the product sheet.
I hope we will have the opportunity to prepare another order for you. And if by chance you need to reach us, do not hesitate to contact us by phone. We respond faster.
Have a good weekend,
The KANATA team
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Rating: 4 out of 5
There is a choice and navigation is easy.
It was easy to order with a different billing and delivery address
Very good service and very fast delivery
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It was easy to order with a different billing and delivery address
Very good service and very fast delivery