Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Dear Sir or Madam,
I am a loyal customer of the Kanata site and this is not the first time I have ordered from this site.
Certainly, there are some missing beer products, but during this 2020 period that we are all living through, this site is the best with extra fast delivery, well-packaged products, and safety measures to avoid breakage are well protected, and if there is a slight delay, we are notified directly by email or other means.
Certainly, sometimes I ask for something and if the staff can, well Kanata grants it, and it feels great to feel at home.
I am sure that one should not aim too high, but I feel the little commercial gesture that was granted to me.
I recommend this site without hesitation!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2020
Delivery time not respected, delivery person without a mask (covid-19 lockdown).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
customer for several years, always satisfied with the quality of the products and services again this time although this time, despite correct packaging, the 4 cans of maple syrup were dented! while being perfectly 'usable' I assure you.
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Response from Kanata
Good evening,
First of all, I would like to apologize for the problem encountered and thank you for your understanding.
I am sorry to learn that the cans were damaged during transport. I can guarantee you that they were not shipped to you in that condition.
We check each can before shipping, we pack them individually and secure them in the package. Unfortunately, we are not immune to a fall during transport, which if it does not damage the box can dent cans, crumble cakes, ....
We have also reported the information to our maple syrup producer regarding a change in the quality of the cans.
It's a shame you couldn't report it upon opening at the pickup point (as specified on the box), we could have made a CHONO customer service request and compensated you or exchanged the cans in the case of a gift.
I hope we will have the chance to make it up to you on a future order.
Again, our apologies,
Sincerely,
The KANATA team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Good products (amber maple syrup) although expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
generally correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2020
Delivery delay of a day and a half
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2020
very well done and simple
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
Very good I recommend this site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/10/2020
The cakes had lost their filling, all dry it was in crumbs in the box
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2020
fast delivery and package in good condition
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2020
I am disappointed because they sent me products that I did not order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2020
A product arrived expired, nevertheless, the delivery service is excellent and the products are good, and in good condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2020
Beautiful site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2020
Too early to give my opinion
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2020
Lack of salt in the cheese and not firm enough. From a pure wool Quebecer
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/09/2020
Unfortunately, when removing the presentation box from the bottle, it is no longer presentable to offer. Moreover, the information on the manufacturing, origins, and tasting method are no longer presented. Furthermore, I am sure there is more cardboard than with the box alone, and by taping the bottom of the bottle, if a glue point remains on the bottom and you place it on a tablecloth, the glue sticks to the tablecloth and it is ruined, even lifting the crystal glasses!!!
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Response from Kanata
Hello,
And thank you for taking the time to give your opinion on this product. If I understood correctly, the bottle inside the cardboard case is no longer presentable, but I do not understand why.
Would it be possible for you to send us photos at [email protected] and to contact us at 02 97 68 15 27? Our team of advisors will surely be able to help you.
Sorry again that you are disappointed, sincerely,
The KANATA team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2020
Fairly easy to navigate, and order from.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2020
Not always easy to find my way around, but the choice and quality are there.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2020
Quite satisfied with my order. As a Quebecer in France, it had been ages since I had eaten poutine! Fast delivery, nothing to say about the condition of the products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2020
The syrup is of course still very good, the shipping is fast, but compared to usual, the packaging was really light. Always a little friendly note inside, but the two jugs were just placed in the box without any additional protection. Perhaps an oversight, fortunately nothing was damaged.
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Response from Kanata
Hello Mr. CASTELLI, We sincerely apologize for this error and the lack of cushioning in your box. Laure and Romain, who prepare the orders, apologize for this exceptional malfunction. They are serious people who pay a lot of attention and affection to their work, but there was a mistake this time. We use recycled and recyclable packaging, which perfectly protects fragile or non-fragile products. Thank you for getting back to us, we always try to improve our packaging and our customers' satisfaction. Best regards, Laure-Anne from Kanata
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2020
Very serious, order received quickly, very good product, and a nice little note on the box, thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2020
This is my 2nd order and it's still just as good, fast delivery (despite Covid) nothing to complain about, keep it up!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2020
Pleasant site to look at
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2020
Very good wide choice and optimal delivery! Thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2020
Never loyalty bonuses
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2020
Nice site, delivery was supposed to be one day then delivery notice 48h later at the relay point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2020
bug
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/05/2020
I put my address in Lyon and my package ended up in a relay in Paris! So money debited and package in Paris, thank you Kanata!
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Response from Kanata
Hello,
First of all, I would like to apologize for this delivery error, even though we are not directly responsible for it. It is not a labeling error or a will on our part.
I retraced the same steps to understand where the error came from.
At the time of placing your order, all the additional information you added (notably building number, digicode) created a
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2020
Order and delivery OK and within a very reasonable timeframe given the current conditions. A very nice note upon opening the packages.
Only small problem: a number of dented cans, but fortunately not leaking, and this despite impeccable packaging, which means they were already dented before shipping.
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Response from Kanata
Hello,
and thank you for your feedback on your order.
We are truly sorry that you received dented maple syrup cans. As you mentioned, we place great importance on our customers' packages, especially by taking the time to properly protect the various items. That is why we would not waste all this care by shipping dented cans in our packages.
Unfortunately, with the current flow of packages in the various transport companies, packages are sometimes thrown or piled under heavier packages. Without causing damage to the outside, the products bump against each other inside. And yet we are generous with padding and we use double-walled cartons.
Please feel free to send us photos by email at [email protected]. We will file a complaint with the carrier and we will offer you a compensation solution.
We renew our apologies and wish you a good upcoming weekend!
Best regards,
Angélique from KANATA
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2020
Emails at every step .. even two ..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
I had a bit of trouble finalizing my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2020
Just a small problem with the cranberries which were a bit dry.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2020
Correct, quite easy to find the desired products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2020
I thought that sheets were supposed to accompany the products as well as a recipe for this Canadian specialty.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2020
Fast delivery, well-packaged products and quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2020
Dear Sir or Madam,
First of all, thank you for your service.
I really appreciated this mead from you. Quebec and more broadly Canada are territories I would like to visit one day.
I rated your service and your product with 4 stars because it truly deserves a greatly favorable review.
5 stars might have been more satisfying for you.
But you know I wouldn't want to mislead you.
A big thank you again and congratulations.
Hats off.
Sincerely.
Daniel
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Said very clearly, well classified
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2019
Everything went very well during this order of poutine, beer, and maple syrup. Easy to choose, impeccable delivery, and 'ben correc' products! Too bad the maple butter was out of stock, otherwise I would have taken a pallet! :-)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/12/2019
Second time I order from this site, second time I do not receive my product on time.
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Response from Kanata
Hello, We thank you for taking the time to share your opinion on our site and we apologize for the delay related to the second shipment even though we are not responsible for it. However, we would like to clarify a few points regarding the first shipment, for which we had already responded. You placed an order on Friday 20/09 at 15:38 and you wanted delivery on Saturday 21/09. As explained in our general sales conditions, all orders placed before 10 AM are shipped the same day. Others are shipped the next business day, which is Monday for yours. You expressed your dissatisfaction, and we chose to refund you on Monday even though we were completely within our rights. What is unfortunate is that if you had contacted us by phone on Friday to request same-day shipping, we could have done it. Regarding the second order, it was placed on 2/12 around 9 PM and shipped on 3/12. Unfortunately, the problems of strikes and increased workload for all carriers caused your package to be delivered late. In such situations, do not hesitate to contact us directly. We would have found a solution by reshipping a package to you. Hoping that this delay did not spoil your enjoyment of your order, Best regards, The Kanata team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2019
Hello, very good products, but very poorly packaged. Very large box poorly suited to the products, they move around inside, for example 2 jars of maple butter, 1 jar of fine sugar as well as maple syrup that crushes the 2 boxes of maple cookies. Not very nice when it's for a gift.
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