Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Good products of Canadian origin.
I was pleasantly surprised by the quality of the products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2024
Great site, I was skeptical but I ordered and they lifted my doubts. A package sent quickly and securely even for drinks. (Whisky). And very responsive. And the best, a little personalized note in the box. Thank you caribou
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2024
super fast delivery and also the little note of humor which is nice. it's quite rare to mention.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2024
Good, pleasant to visit
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2024
Always excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2024
As usual, everything is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2024
Several orders on the site and never a problem!
Thank you for the little notes and drawings with felt inside the box!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2024
Easy navigation on the site and easy to place the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2024
Delighted to have found a Canadian grocery store based in France with fast and careful delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2024
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2024
Having had difficulties validating the choice of the relay point for delivery, I had to call and was very well received. My contact immediately took the necessary steps.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2024
Super quality products and very fast and well-protected delivery. I recommend without any problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2024
As always, order received, products very well packaged, now we just have to enjoy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2024
Order delivered in 24h. Thank you for your speed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2024
Perfect thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2024
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2024
Always on top, the only issue remains the delayed delivery of 24H by Chronopost.
Otherwise, my grandson LOVED his first poutine!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2024
Excellent, attentive on the phone to find the best solution and they did their best to deliver on a pallet to the house on the requested day. Thank you for your responsiveness and excellent service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2024
Quality infusions with original flavors.
Fast delivery.
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2024
The website interface is pleasant, you are quickly directed to the products and the order is easy to place. However, some types of products get overlooked like fortified ice cider, as they fall into a general category, so it's a shame because some standout products are not highlighted. For delivery, it's always great, the bottles are well packaged and the little notes from the team on the package are always appreciated!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2024
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2024
Everything went wonderfully well with the order and delivery. All items were very well packaged, so no surprises. I can only recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2024
Pleasant and well designed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2024
Excellent products and impeccable service! Thank you to Audrey for the nice smiley. And yes, the tasting was good ...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/06/2024
I ordered cheese curds which was shipped frozen but arrived 5 days after. What good is it to ship frozen cheese for it to defrost while in transit and be left in a mail box where the cheese sits warm for a long time. I pretty much threw my money in the garbage.
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Response from Kanata
Hello, We have received your message. We just wanted to warn you that all information about the product and its shipment is detailed on our website. (here is the link of the product page https://www.kanata.fr/fromage-a-poutine-shouik-shouik-500g-1761-.html) It is clearly stated that the cheese becomes unfrozen at the start of the transit and needs to be eaten 3-4 days after shipping (and notified on the packaging of the cheese). I remain at your disposal, Emilie from KANATA
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2024
Very good products and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2024
Clear and simple to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2024
Easy to navigate and search.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2024
Super satisfied with our order, we meet again in Canada. Thank you for making us travel.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2024
Perfect. It was a birthday gift, all the attentions were made to ensure that the person had a wonderful surprise. A very good service, very human and attentive. The products are typical of Canada! Thank you for this quality service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2024
Perfect as always
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2024
Order arrives very quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2024
Product meets expectations, perfect delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2024
Order processed quickly. Delayed due to breakage by the carrier but contacted by the team to warn and replace the broken bottles. Express reshipment, order received in 2 days. A great team.
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Response from Kanata
Thank you for your message Nicolas Our customer service is at your disposal for a good experience on our website Have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2024
No problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2024
Perfect, and the kind attention with the postcard and the drawing on the package is great!
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Response from Kanata
Thank you for your message Frederic We are not Picassos but we love to share our good mood
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2024
Perfect!
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Response from Kanata
Thank you Franck
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2024
Package well packaged and very fast shipping. Thank you for adding a personal touch, it's always nice to have a little attention. I recommend!
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Response from Kanata
Thank you for your message Claire We love to share our good mood through the packages
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2024
no problem
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Response from Kanata
Thank you JPaul
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2024
Wide choice of products
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