Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 06/10/2023 à 10h16 following a purchase from 21/09/2023

Always satisfied with an order from Kanata

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Response from Kanata Published on 02/11/2023

Thank you for your feedback Pierre

Acheteur Vérifié

Published on 05/10/2023 à 20h35 following a purchase from 25/09/2023

Very good site, friendly people, unfortunately the order was ruined by a delivery company that did not respect the deadlines. Independently of Kanata. The latter is not responsible for the delay.

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Response from Kanata Published on 02/11/2023

Thank you for your message Didier.

Acheteur Vérifié

Published on 05/10/2023 à 17h59 following a purchase from 23/09/2023

Fast delivery

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Response from Kanata Published on 02/11/2023

Thank you Catherine

Acheteur Vérifié

Published on 05/10/2023 à 15h50 following a purchase from 23/09/2023

Excellent product delivered quickly in careful packaging

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Response from Kanata Published on 02/11/2023

Thank you for your feedback Marie

Acheteur Vérifié

Published on 05/10/2023 à 14h44 following a purchase from 23/09/2023

Conforming to the order

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Response from Kanata Published on 02/11/2023

Thank you Marie-Astride

Acheteur Vérifié

Published on 05/10/2023 à 10h48 following a purchase from 20/09/2023

Simplicity speed price

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Response from Kanata Published on 02/11/2023

Thank you Dominique

Acheteur Vérifié

Published on 02/10/2023 à 18h59 following a purchase from 22/09/2023

My order was delivered within the expected timeframe, I haven't tasted all the ordered products yet, but I am already very satisfied with the Gin Boréale among others

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Response from Kanata Published on 02/11/2023

Thank you for your feedback Fabrice

Acheteur Vérifié

Published on 02/10/2023 à 17h15 following a purchase from 21/09/2023

XXXXX

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Acheteur Vérifié

Published on 02/10/2023 à 16h46 following a purchase from 17/09/2023

Hello, the package arrived at a relay located 45 minutes by car. It was not in the establishment indicated on the package. No damage to report despite everything.

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Acheteur Vérifié

Published on 02/10/2023 à 12h08 following a purchase from 17/09/2023

everything is fine

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Response from Kanata Published on 02/11/2023

Thank you Nicolae

Acheteur Vérifié

Published on 29/09/2023 à 18h58 following a purchase from 14/09/2023

Very good serious site with good products, top packaging,

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Response from Kanata Published on 27/10/2023

Thank you for your message David Have a nice day

Acheteur Vérifié

Published on 28/09/2023 à 08h49 following a purchase from 08/09/2023

Fast delivery, products conforming and very well packaged

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Response from Kanata Published on 27/10/2023

Thank you for your feedback Stéphane

Acheteur Vérifié

Published on 25/09/2023 à 17h38 following a purchase from 14/09/2023

perfect

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Response from Kanata Published on 27/10/2023

Thank you Antoine

Acheteur Vérifié

Published on 25/09/2023 à 08h09 following a purchase from 03/09/2023

Very very good, great customer follow-up as well

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Response from Kanata Published on 27/10/2023

Thank you Guillaume Have a nice day

Acheteur Vérifié

Published on 22/09/2023 à 15h53 following a purchase from 11/09/2023

The pickup point asked me to tell you that you should write on the perishable package because it could refrigerate the package... otherwise it stays there on the floor for several days...

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Response from Kanata Published on 27/10/2023

Thank you for your feedback Danielle I will forward the message to the shipping department Have a nice day

Acheteur Vérifié

Published on 21/09/2023 à 11h14 following a purchase from 06/09/2023

Very fast and careful delivery

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Response from Kanata Published on 27/10/2023

Thank you Colette

Acheteur Vérifié

Published on 20/09/2023 à 08h42 following a purchase from 01/09/2023

Excellent products that we have been buying for several years.

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Response from Kanata Published on 27/10/2023

Thank you for your feedback Jean-Luc Have a nice day

Acheteur Vérifié

Published on 18/09/2023 à 20h47 following a purchase from 03/09/2023

just perfect, but the paper slat packing is annoying

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Response from Kanata Published on 27/10/2023

Thank you for your feedback Benoit We do not use any plastic in our packaging, that is why you will find recycled and shredded paper in your packages

Acheteur Vérifié

Published on 18/09/2023 à 18h50 following a purchase from 07/09/2023

Indication mask on the fact that it is frozen, as well as on the following expiration date.
While it is marked on the bag that it is pasteurized cheese...
Although the sauce is good, the proposed quantities are just way too large considering the expiration date...

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Response from Kanata Published on 19/09/2023

Hello, We received your comment following our phone conversations. If you have any questions, please do not hesitate to contact us by email at [email protected] or by phone at 02.21.02.23.55, our customer service will always be there to advise you or provide you with more information about our products. Best regards, Emilie from KANATA

Acheteur Vérifié

Published on 18/09/2023 à 11h16 following a purchase from 02/09/2023

Very good products.

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Acheteur Vérifié

Published on 17/09/2023 à 19h34 following a purchase from 06/09/2023

Perfect, as usual!
Good products, carefully packaged and fast delivery.
Thank you for the attention you give to your customers

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Response from Kanata Published on 27/10/2023

Thank you for your message Sandra Have a nice day

Acheteur Vérifié

Published on 17/09/2023 à 09h34 following a purchase from 05/09/2023

User-friendly site. Perfect delivery. Products conform to expectations

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Response from Kanata Published on 27/10/2023

Thank you Marie Have a nice day

Acheteur Vérifié

Published on 16/09/2023 à 08h37 following a purchase from 31/08/2023

Perfect. Package prepared with care and quality items. Bravo to the whole team

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Response from Kanata Published on 27/10/2023

Thank you, I will pass it on to the whole team

Acheteur Vérifié

Published on 14/09/2023 à 11h52 following a purchase from 03/09/2023

Delivery speed

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Acheteur Vérifié

Published on 13/09/2023 à 17h04 following a purchase from 29/08/2023

Fair price and fast delivery on a whole range of Canadian products.

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Response from Kanata Published on 27/10/2023

Thank you for your feedback Guillaume

Acheteur Vérifié

Published on 12/09/2023 à 22h04 following a purchase from 01/09/2023

Just perfect, and thank you for the funny and very nice Caribou note

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Response from Kanata Published on 27/10/2023

Thank you David We love to share our good mood

Acheteur Vérifié

Published on 12/09/2023 à 14h40 following a purchase from 28/08/2023

fast and always so good

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Response from Kanata Published on 27/10/2023

Thank you Lucas

Acheteur Vérifié

Published on 12/09/2023 à 12h12 following a purchase from 28/08/2023

Always impeccable, wide choice of Canadian products (my favorites: Unibroue A tout le monde beers, wild blueberry juice, field mint herbal tea, the must-have organic maple syrup) delivered on time and a nice little note slipped in the box and of course perfectly respected delivery time

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Response from Kanata Published on 27/10/2023

Thank you for your message Michelle KANATA, the relay point of Canada in France! Have a nice day

Acheteur Vérifié

Published on 11/09/2023 à 12h37 following a purchase from 27/08/2023

Quality products.
Same pleasure as in Quebec!

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Response from Kanata Published on 27/10/2023

Thank you for your feedback Anne-Paule

Acheteur Vérifié

Published on 11/09/2023 à 11h44 following a purchase from 29/08/2023

The order was easy, very fast. No damage, nothing to report. Thank you Kanata!

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Response from Kanata Published on 27/10/2023

Thank you for your feedback Sandrine Have a nice day

Acheteur Vérifié

Published on 11/09/2023 à 11h07 following a purchase from 25/08/2023

Fast delivery Products well packaged for transport Products meet my expectations

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Response from Kanata Published on 27/10/2023

Thank you for your feedback Sandrine

Acheteur Vérifié

Published on 09/09/2023 à 15h01 following a purchase from 26/08/2023

Order as expected, fast delivery

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Response from Kanata Published on 27/10/2023

Thank you Mélanie

Acheteur Vérifié

Published on 07/09/2023 à 20h49 following a purchase from 26/08/2023

Perfect as usual

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Response from Kanata Published on 27/10/2023

Thank you Audrey

Acheteur Vérifié

Published on 07/09/2023 à 14h25 following a purchase from 27/08/2023

beautiful products shipped quickly

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Response from Kanata Published on 27/10/2023

Thank you Jean

Acheteur Vérifié

Published on 07/09/2023 à 10h16 following a purchase from 23/08/2023

Perfect!

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Response from Kanata Published on 27/10/2023

Thank you Fabien

Acheteur Vérifié

Published on 05/09/2023 à 13h29 following a purchase from 24/08/2023

A perfect order and a fast shipment! I recommend! I greatly appreciated the amount of choice (especially teas and herbal teas), and the care taken in packaging the parcel. A very nice attention to presentation that almost gave me the feeling of having made purchases at a small grocer who cares. Really, my partner and I are very happy with this order that brings us back a bit to our memories of Quebec (and makes us really want to go back! ^^)

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Response from Kanata Published on 27/10/2023

Thank you very much for your message Jeremy I am forwarding to the entire KANATA team, the relay point of Canada in France!

Acheteur Vérifié

Published on 04/09/2023 à 19h38 following a purchase from 24/08/2023

ORDER AND DELIVERY VERY EASY. THANK YOU KANATA

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Response from Kanata Published on 27/10/2023

Thank you Dominique

Acheteur Vérifié

Published on 03/09/2023 à 22h10 following a purchase from 19/08/2023

Delivery of the package to the relay point very quickly

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Acheteur Vérifié

Published on 03/09/2023 à 21h14 following a purchase from 23/08/2023

Very good quality products and careful and fast delivery

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Response from Kanata Published on 27/10/2023

Thank you for your feedback Pascale

Acheteur Vérifié

Published on 01/09/2023 à 18h13 following a purchase from 20/08/2023

Regularly ordering, the site is clear, the products are excellent and the delivery is very fast. Always that little personalized handwritten note which is very nice

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Response from Kanata Published on 27/10/2023

Thank you for your message Joachim It's our way of sharing our good mood