Customer reviews of Kanata

Absolutely appalling, I paid for delivery, GLS has failed several times to deliver, we are now on day 6, I contacted the company on day 2, after 5 days of this they respond and accept responsibility, now they have recalled the delivery and refuse to refund me until the package is returned to them. I can see it has been returned to them, there is no reason for me to wait for my refund. They chose to use GLS and will probably continue to use them after this disaster, AVOID. It's a shame.

I am still waiting for my order

exaggerated prices! many products are more than average!

The boxes of the cider bottles are worn at the corners and two of them have creases all along. Impossible to offer these bottles in their boxes.

3 cans to throw away because of bad condition and the customer service return is a 10% discount on the next order while the coupon included in the package is already 10% so no commercial management

Prices not great and extremely disappointing delivery. Order placed at the end of December, the site promises delivery to a relay "within 1-3 days". Even considering the holidays, it's January 10th, so 6 days after January 4th (first business day). Very frustrated by this experience.

Very disappointed with the handling of my order. No delivery after 8 days even though the payment had been processed (€400). I contacted customer service who informed me that my order was suspected of fraud. It would have been appropriate to inform me. Order for the holidays did not arrive on time and no commercial gesture offered (nor granted when requested). Very disappointed

Very happy with Kanata products, but please stop entrusting your deliveries to La Poste!!!

I requested home delivery for my elderly parents, unfortunately the package was dropped off at a delivery point elsewhere and it was very difficult to retrieve it.

Delivered 43km from my home. To return to the initial destination. Shameful

The delivery was not made at the selected pickup point, but kilometers away, in a big city. I use Kanata to send a gift to my mother who is over 80 years old and hardly drives anymore. If Kanata does not deliver to the place it committed to deliver, I will no longer do business with them.
Moreover... the products are expensive. I was accommodating until now but if it is not delivered to the right place....

Hello, unfortunately I am very disappointed with the delivery time. It was supposed to be within 3 days maximum and it took 6 days, we are asked to be careful when ordering cheese, I ordered on a Tuesday thinking I would receive it on Friday but no, received the following Tuesday, so the cheese is less than usual and their responses are that it’s the holidays, it’s longer... Yes but there are more staff to manage the Christmas rush, so delivery 0 and cheese not as good as usual because it’s not the first time I’ve ordered it but maybe the last.

Very disappointed with the reception of my two Maple Canes totally dented. The packaging was perfect but the canes must have already been like that before shipping.

I never received my last order, after receiving the delivery confirmation at the correct address, the delivery was made to another address, so impossible to have a new delivery.

Order arrived quickly but one product was damaged

First order rejected because the whiskey leaked from the package and it sounded clearly like shards. Second delivery only 3 instead of 4 bottles in the package. For both packages, I still have not received a refund!

delivery with 6 cans of dented maple syrup, and yet the cardboard packaging was in perfect condition
impossible to check the products before validating the delivery
unsatisfactory commercial return

I wanted to try Kanata for a gift, as there were some beers I didn't know.
Chronopost delivery made 15 km from the final recipient, without explanation from the delivery person. I asked Kanata to get in touch with Chronopost because the buyer has no recourse against Chronopost (Kanata is the client).
Moreover: one of the beers was damaged (leaking can emptying in the package). I reported it to Kanata: no response!
This will be my last order with them.

The navigation was simple on the site and I knew what I wanted. I regret that you offered a promo code for delivery only to announce during billing that we have to pay for transport more or less expensive depending on the delivery method. This certainly hides customs duties, as the product comes from Canada. And I would have been ready to hear that. That's the only downside, hence the 3-star rating.

I received a double order! And double invoice. Of course.
Be careful!

Hello
The package arrived much too late; the delivery location changed; and the cold pack did not maintain the desired temperature upon delivery (plus it is a defrosted product)
I request a refund
thank you

The products are always great, and the order is placed quickly and delivered rather quickly. Small downside on the maple syrup cans which were very dented without the package being so: it is therefore not the delivery person's fault, they seem to have been packaged dented.
Nevertheless, it did not affect the contents, so it's fine

Order not received. Lamentable customer service. The staff only lies. No respect for the customer.
Forced to get angry to obtain the promise of a hypothetical refund.
Lamentable company, to be avoided.

The products are unfortunately very expensive when you know their true value on the continent... This considerably reduces the desire to order many items but does not detract from their quality and the service of the Kanata team

Good choice but quite a few interesting products are out of stock, which is a shame!

I am happy with my order. The products are top!

This is a very disappointing service. I paid for three bottles of whisky and they charged my credit card. I received no email and I did not receive the whisky either. I have no idea what is happening.

Does not taste like real poutine cheese, the sauce is way too salty

Ordered in February, DLU 04/2025 for maple flakes is not great!

Big problem with the cheese delivery that does not respect the cold chain. Thawed product kept at room temperature for up to 7 days at the pickup point.

The expiration date of the cookies is very short.

No expiration date on the product, surprising.

If Kanata remains a decent company, the deliveries really leave something to be desired. Chronopost is never on time. Already, they receive the package, and almost within the hour, they send a message about a 'problem that will delay the delivery', if that's not messing with people. And for my part, they managed to send my package to Bastia, while I am indeed in the south, but in Montpellier. The package stayed all weekend, delaying another already delayed package by 3 days. I was planning a Poutine with my friends for New Year's: ordered on the 25th (so from the 26th to the 31st), and seeing the package stuck in Corsica, I urgently reordered on the 28th for the 31st, at a high price (as much for the order as for the shipping costs). Nothing arrived in the '24/48 hours announced'. I had to rush on the 31st to buy some Tome for my New Year's Eve. Everything arrived on Thursday the 3rd. Now at Kanata, you have to hit on their delivery company, I am personally unhappy with it and not particularly with Kanata.

The products are consistent with what I know, so no surprises there. Nice selection of products, possibility to include a message for free and rather reasonable prices. The delivery day announced by Chronopost was not respected and the delivery fees, even with the express delivery discount, were higher than those displayed on the site. Customer service was quick but without a solution. So a correct experience but some points need improvement.

A bottle was broken upon delivery. I sent an email about this over a week ago and no one has replied. Too bad, the products are good but customer service leaves something to be desired.

The product was stale and not edible.

No issues with the products sold, shipping to be reviewed

The products are really interesting but no one was able to explain to me why I paid more for my order than what is indicated on the online site, all prices were increased at the time of payment. This is not very serious

Disappointed to receive products the day after their consumption limit...

Still a delivery problem