Customer reviews of Kanata

Very low quality products and too high prices.

Poorly arranged content so products damaged because poorly protected

Nothing extraordinary whether for the cheese or the sauce which is ultimately better to cook yourself ...

I ordered from Kanata for my wedding in France with an autumn/Canada theme (I live in Quebec) I wanted 105 bottles. When I looked on the site I saw there was a promotion, 1 sausage for a purchase over 80€ with free shipping. I contacted Kanata because I was going to spend over 600€ and wanted to know if I would be entitled to one sausage for every 80€ spent or if I had to make several purchases of 80€ or more. I received a response 2 days later indicating that the promotion was over, to which I replied that at the time of my message it was not. My cart had been pending for 2 days and I received a reminder with a 10% coupon. Thanks to my partner's work, we also got 10%. In the end, I ordered 500€ worth of maple syrup bottles and received 1 bottle as a gift... So the product, design, packaging, and delivery were all perfect and it's a 5/5, however, the commercial aspect was disappointing (1/5). I still expected a commercial gesture. I still recommend it because there are many products and promotions.

everything was fine until this order, delivery time not respected, no tracking number no news from the carrier, really disappointed

Package arrived opened, carefully cut on one side as the packaging was too light and thin, the jug suffered! Nice little gloves.

I ordered cheese curds which was shipped frozen but arrived 5 days after. What good is it to ship frozen cheese for it to defrost while in transit and be left in a mail box where the cheese sits warm for a long time. I pretty much threw my money in the garbage.

So far, I had no problem, but there was an error with the delivered item. I checked my order, it was not me who made a mistake.

I ordered 2 items and only received 1! The only response I got was to look carefully in the package! A shame!

The lollipops were all melted

difficulties in addressing the package to a friend.. I had to call to correct the recipient..

Bug in the delivery address at the order validation. No one answers the Chat. Delivery time does not match reality (if the time is different during holidays/holidays, please indicate it). Unable to change the password of my old account, I had to create a new account.

bad taste too much coffee, it should have been specified

Non-existent after-sales service?

The package was not delivered to the indicated address but rather to a distribution center. I don't even know yet if the package has been picked up?

French size small. Take 42 for a 39 in France

Nothing to say about the ordered products: I know the quality of this brand. However, I am particularly unhappy with the condition of the cardboard box of one of the two bottles of Ice Cider Neige. Indeed, the bottom of one of the boxes is completely damaged or even properly crushed. Even if the bottle is intact, this item was packaged in this lamentable state by the shipping service of Kanata because the package was in impeccable condition!
This is a gift I was supposed to give for Christmas but given the dilapidated state of the packaging, I find it hard to give this bottle to someone.
In any case, this is the first and last purchase made from this store.

Hello to the team it's not against you, but against Chronopost they are not serious and should perhaps monitor their employees a little more. Because the package from December 10 I did not receive, because they lost it. But for Kanata, a big thank you for your seriousness. You reacted well by sending me another package, which is not complete but I understand because there were stock shortages in the meantime. But during the end of year celebrations, it's understandable the products are so good congratulations to all of you. Happy holidays to the team.

Frozen poutine kit product not to be refrozen, too bad, it requires extremely fast consumption or too fast

Site ok.
But delivery method and bottle protection need to be reviewed.

Package never received 3 phone calls No refund

Avoid UNPROFESSIONAL COMPANY!!!!
Who does not bother to respond to voicemails and emails!!!!!

The products are very good and the prices are interesting.
The issue is the packaging. On one of my 2 orders, I received a package that was perfect on the outside but inside, the packets of cookies had been forced in.
No possibility to protest the sales conditions require opening the package at the parcel relay. This is something no one does with a package that is perfect on the outside

Hello, the package arrived at a relay located 45 minutes by car. It was not in the establishment indicated on the package. No damage to report despite everything.

Indication mask on the fact that it is frozen, as well as on the following expiration date.
While it is marked on the bag that it is pasteurized cheese...
Although the sauce is good, the proposed quantities are just way too large considering the expiration date...

Product never received

I always have a bit of trouble finding my products

The package never arrived at the drop-off center proposed by Kanata. The refund was made as soon as it returned to Kanata. Kanata assured me that they are not responsible for the transport service, I disagree because it is indeed the sender who chose the carrier and trusts them.

An increasingly rich site... some tabs are becoming difficult to 'join'. Thank you for the content, but the ergonomics of the submenus could be improved. It's the price of success in a way? We still love you, but please make a little effort on this point, if possible!

The ordered product was not the same as I wanted, they no longer had it in stock and preferred to send me another product without my agreement, so unfortunately I will not order anything else and I would not recommend this site cordially

This is the second time I order and it's the second time that one item is changed without informing me and that I paid for!!
I sent 2 complaint emails on the site recently and received no response.
I am still waiting for the Metal moose on The loose plaque to this day as I never received it and I paid. It's a Christmas gift!!!
On my first order, it was an amber flint that I never received!!!
A dissatisfied customer.

Mixed review. I must say that the delivery by Chronopost brings down the score given that with a delay of 96 hours I requested a cancellation and a refund of my order to see as it has not been done to this day

Happy with the quality of the team but on the other hand the product received (Sortilège whisky 750cl) was leaking. The bottle in a horizontal position lets a very slight amount of whisky flow out making the bottle sticky. While the bottle is new, unopened with the plastic sealing the cork. Already losing product, it's borderline when giving a gift.

On the Kanata site I indicated my address in Canada for the billing address. Later I noticed on the site that the billing address is that of the recipient?

Ridiculous delivery time.

On my order form, it says bison terrine with lemon, instead I received bison rillettes with lemon. I sent two emails that went unanswered for a long time and I still don't know why I didn't receive the right product.

Very good!

The person has not yet received their birthday gift

Everything went well with the order and I really like the product.

bad surprise, I picked up the poutine directly upon arrival at the relay and the cheese was hot with liquid, even though it wasn't a fresh delivery, the product sent frozen should have still been cold upon arrival!!! I was told that customer service would be notified and since then silence.