Customer reviews of Kanata

Disappointed

Bad

Second time there is an error in the order. Another product received... and no response from customer service despite an email sent

Order conforms to what I wanted
BUT
Extremely long shipping (10 days) because billing address different from recipient. Impossible to reach anyone from customer service, whether by email, Facebook or phone. I had to threaten to file a dispute via PayPal to get a tracking number but still no contact!!!!!

The products are good but there is a bit of a lack of communication about delivery dates... expected 4 days... reality 10 days

Very satisfied with the products you offer.
However, the Chronopost Pickup delivery person who was too lazy to deliver to the intended place and dropped it off 1 km away is a nightmare.
It's often with them too, every time I order from you it's anxiety.
I would gladly pay more for it to be delivered to my home rather than to a relay point because Chronopost is not reliable!

I order regularly, this is the first time I am completely disappointed. Your package took a week to arrive, I had to do my own research regarding my package at the central post office!!!!! The casino store had my package but told me that it was not, this package was expected for a birthday I am disappointed I ask you for a refund of my order please

The cheese has exceeded the expiration date

Hello, quality product, however the delivery time was very long. It was a birthday gift that I had to give after the event.

On the previous order, different products were delivered than those ordered and difficulties to get a refund...

Inedible poutine kit, the cheese is fine but the powder for making the brown sauce is disgusting, it's just wing powder and brown dye. In short, 18€ for that..., very disappointed.
I do not recommend.

The site has been modified, less convenient than before. Otherwise, nothing to report.

the speed of shipping, impeccable, but the product quite average !! having lived in Canada, I hoped to find the taste of poutine closer, a bit disappointed.

Disappointed because the poutine cheese purchased cannot be frozen while I made sure not to take frozen cheese. It would be good to specify this on the site, because knowing this I wouldn't have ordered a kilo, which must be consumed before February 13.

Scam, I received nothing knowing that you have my phone details you could have called me.. I paid for a product that I never received..

Phone - I tried several times to call you at the given numbers, but they hang up immediately, even if we can't talk to someone, with the time difference it would have been nice to be able to leave a message. Bank transfer - the postal address of the company was missing, and the postal address of the credit agricultural. So the agricultural transfer did not go through. I cannot give a rating to a product that I chose for third parties, but that I have not received and examined myself.

I usually order from Kanata; very good products; however, shipping costs have become exorbitant, over 8 euros for a package of less than 100 grams; it's significantly more than equivalent merchant sites; my order could wait a few days, no urgency; for 4 packets of herbal tea, that's really too expensive; I will look at the competition; the person I spoke to on the phone told me that it was the same shipping rates everywhere, which is entirely false.

A bit disappointed with the customer service follow-up, I sent a request via the link on the site to which no one responded. There were only 23 packages in the box offered to our family in France.

Fast and efficient service! But two products are missing

Nothing to complain about the products, always of quality. However, the new paper packaging of the chocolate-covered cranberries is too fragile. The 2 bags arrived burst and the cranberries were loose among the packaging confetti!

Not easy when you want to place an order to be delivered as a gift to a recipient different from the person placing the order. I couldn't indicate a few words on the birthday card that I had requested to be included.

Package received quickly but no shipping or consumption date even though it was a defrosted product.

Today I just give an average because my order went through the cracks I had to call because no news but once taken care of the service was quick

Hello, We received 2 bags of 500g instead of 800g.

1st order. In the package, there were among other things 2 bottles of beer, one of which was open and empty.
It was a birthday gift.
Disappointment on my part

Customer service request but no response..... disappointed

Very satisfied with the quality of the product. However, I had tried to contact you before but received no response. Then we had requested home delivery but had to pick it up at a relay quite far from our home (and additionally paying contrary to what was displayed on the site). Best regards

It drops a bit

My order was only processed after a follow-up

Package not sent on time, change of conditions after the order, no communication on additional delays and reasons. Once I complained, they stopped responding. ZERO CUSTOMER SERVICE, ZERO EXCUSE.

Hello, two of my three orders were delivered in 5 days while I had paid for an express payment of 24-48h Chronopost. Emails and calls went unanswered. Frustrating and disappointing experience.

Hello, two of my three orders were delivered in 5 days while I had paid for an express payment of 24-48h Chronopost. Emails and calls went unanswered. Frustrating and disappointing experience.

No description of the 24 products in the pack at 85 euros.. We don't really know what we are sending.

Hello, I find it unfortunate to have had to pay 11 euros in shipping fees for an order of more than 150 euros...

I have been ordering since last year and I had a wonderful souvenir, the presentation in a wicker box, little packages with numbers that really looked like an advent calendar. I loved it so much that I bought a second box for my sister who is on the other side of France, there was just the card with the message that needed to be refined, otherwise the maple syrup is of good quality and overall I was not disappointed with the content. And this year I ordered with my eyes closed for myself and my sister. What a disappointment when I saw the package, the description of the ad is the same as last year and the same price. No wicker box just a plain cardboard box nothing more, no numbers on the little packages and some gifts very disappointing especially the one that costs $4.50, having 3 times the maple caramel, I would have preferred postcards or a large poster. I called customer service because they were not responding by email, I expressed my dissatisfaction and disappointment especially for the second package which is a gift I am giving to my sister. The person I spoke to on the phone somewhat understood my dismay. I would have said to remove the word box, during the holiday season a box is a nice container not just a plain cardboard which has been corrected on the site, but I did not appreciate at all when they told me: 'I will call you back to see what we can do', only to never call you back and make you look like an idiot by calling them again, to hear that they had no box to replace and even to make a commercial gesture so I bought 2 packages so thank you for understanding my note to you to try to regain my trust. I wish you happy holidays to you and your team

Impossible to make a direct search, must go through the reception and then refine our search based on the proposed categories

for a gift with a box everything arrives loose!!!!

No tracking 7 days after contact.

Interesting products and the one ordered matched the description. Fast delivery. However, no response to my questions (three attempts) sent by email.

I ordered gift baskets and everything arrived loose... either you need to clearly state that the basket needs to be assembled or you respect the description... I am very disappointed.