Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Very fast delivery with a little note for the holidays, it was very nice!
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Response from Kanata
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
Very kind people immediately resolved my package issue and everything arrived on time for the holidays, really great service (and great products)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2023
Very good
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Response from Kanata
Thank you Elodie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
Fast and careful delivery as usual, always with this little handwritten note on the package
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Response from Kanata
Thank you for your feedback Cecile
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2023
Fast delivery and good product
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Response from Kanata
Thank you Alexandre
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2023
Very good customer service, very responsive. Everything is perfect!
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Response from Kanata
Thank you for your feedback Jordane
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2023
Disappointed. Package delivered super quickly during this holiday season. Well packaged... but no personal message with the little touch like last time.... Well, I forgive you, I ordered late and your activity must have been intense. I will have to order again. Keep it up, you are Good year 2024
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2023
Super!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2023
Fast delivery and ultra-protected products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2023
Beautiful presentation of the products received very well packaged for transport and very nice quality always very satisfactory.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2023
A very varied choice that reminds me of my adopted Canada. Unfortunately, the delivery did not go well because of Chronopost, however KANATA was very responsive and resent my package which this time arrived well. Very well packaged and a nice little note. Authentic product, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2023
Easy to consult site, the products are of quality and the orders are processed quickly, thank you for the little message in each package
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2023
Easy to place order, quality products, fast delivery, everything well packaged, little gift accessory and a nice little note! Not my first order, and so far almost total satisfaction - only a tiny downside, prices could be a little bit lower...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2023
Thank you to Léo for his drawings and his little note...
The essential is still in the delivery and the quality of the products.
We are very satisfied
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2023
Non-existent after-sales service?
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Response from Kanata
Hello, We apologize for the delay in responding to your call. Indeed, during the Christmas period our customer service response time is slightly longer. Please feel free to contact us by email at [email protected] if you have any questions for next time. Best regards, Emilie from KANATA
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2023
The package was not delivered to the indicated address but rather to a distribution center. I don't even know yet if the package has been picked up?
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Response from Kanata
Hello, According to the information provided by our carrier, your package has been delivered to the relay point chosen during your order. It was delivered on December 22. I am at your disposal for any exchange, Best regards, Emilie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2023
Quality products
Bonus: On the site, unavailable products are clearly indicated Fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2023
Everything was perfect delay, quality of packaging.
I highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2023
Products always very well packaged and the customer service is very nice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2023
Received quickly and in good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2023
In the navigation of your site well, I find that there is not a lot of choice in beer and the problem with each order I can't see but good gifts that make me pay the price without discount.
The gesture you made on the last order for coasters I found that nice, but I still expected you to offer me a bottle of your choice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2023
Easy navigation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2023
Order arrived on time and very well packaged.
Very fun the little note for the holidays written in the box.
Happy end of year holidays to the whole team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2023
So happy
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2023
French size small. Take 42 for a 39 in France
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Response from Kanata
Hello, We have received your message. However, we do not understand your feedback. Indeed, you ordered a maple whisky liqueur, so your comment is not related to this product. ("French size small. Take 42 for a 39 in France 1/5 stars") If there is any problem with your order, please do not hesitate to contact us by phone at 02.21.02.23.55 or by email [email protected] If this is an error, is it possible to modify your review. We remain at your disposal. Thank you in advance, Emilie from KANATA
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2023
Very happy to have ordered on your site. Fast delivery and the package was prepared with care, accompanied by a little note that makes you happy. I recommend your site with my eyes closed. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2023
Wide choice of products, prices similar to those practiced in Canada.
Order delivered in 48h, very well packaged with a thank you note
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
The site is very beautiful and very easy to order. The products are always of excellent quality and are very appreciated.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2023
Always so efficient, which is nice, fast, and the little note that makes you smile
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
Site: navigation and choice OK
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Very good site for good Canadian products, fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Well-made site with lots of ideas and gift boxes that remind you of Canada
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2023
efficient site and easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
Ease of navigation on the site. Beautiful gift boxes to have a little touch of Canada in the house.
Fast delivery and a little note with a little Caribou on the box. We love it!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
Perfect! Delighted with the shipment and protection of the package, the nice little note and enchanted with the products! In short, nothing to say except that you can order with your eyes closed!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2023
More than perfect for a very long time
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