Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié

Published on 26/12/2023 à 11h53 following a purchase from 08/12/2023

Ideal gift to send to loved ones from Canada

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Acheteur Vérifié

Published on 26/12/2023 à 11h22 following a purchase from 11/12/2023

Fast and compliant shipping.
Great!

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Acheteur Vérifié

Published on 26/12/2023 à 09h50 following a purchase from 08/12/2023

nothing to say about the navigation or the customer service which is quite responsive

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Acheteur Vérifié

Published on 26/12/2023 à 08h29 following a purchase from 10/12/2023

Very good

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Acheteur Vérifié

Published on 26/12/2023 à 07h35 following a purchase from 15/12/2023

A site that makes you want to taste everything, easy search

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Acheteur Vérifié

Published on 26/12/2023 à 01h04 following a purchase from 01/12/2023

Perfect

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Acheteur Vérifié

Published on 25/12/2023 à 19h01 following a purchase from 13/12/2023

Very good site

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Acheteur Vérifié

Published on 25/12/2023 à 12h02 following a purchase from 09/12/2023

Very fast delivery with a nice note from the team

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Acheteur Vérifié

Published on 25/12/2023 à 10h57 following a purchase from 09/12/2023

Clear, with the right descriptions to know the products.
The products are excellent. Thank you

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Acheteur Vérifié

Published on 25/12/2023 à 08h55 following a purchase from 11/12/2023

Very good site, careful order and delivered quickly.

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Acheteur Vérifié

Published on 24/12/2023 à 15h10 following a purchase from 13/12/2023

Nothing to say about the ordered products: I know the quality of this brand. However, I am particularly unhappy with the condition of the cardboard box of one of the two bottles of Ice Cider Neige. Indeed, the bottom of one of the boxes is completely damaged or even properly crushed. Even if the bottle is intact, this item was packaged in this lamentable state by the shipping service of Kanata because the package was in impeccable condition!
This is a gift I was supposed to give for Christmas but given the dilapidated state of the packaging, I find it hard to give this bottle to someone.
In any case, this is the first and last purchase made from this store.

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Response from Kanata Published on 10/01/2024

Hello Nicolas. I personally renew my apologies to you. I was the one who prepared your order... It seems that your package decided to rebel at the moment I was sealing it. While closing the ears of the box, I damaged the packaging of the ice cider bottle. My colleagues in shipping take great care of the packages, but I certainly got a bit too enthusiastic while lending a hand. I remain at your disposal, ready to ensure that your future orders are much more peaceful. (I promise, I will blacklist myself from preparing your packages) P.S.: I can send you a packaging for your bottle if you wish. Best wishes!

Acheteur Vérifié

Published on 23/12/2023 à 21h36 following a purchase from 12/12/2023

Fast delivery and I even got a little drawing on the delivery box made by the person who took care of my order which made me smile.

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Acheteur Vérifié

Published on 23/12/2023 à 20h56 following a purchase from 12/12/2023

Very pretty bottle, I had mentioned that it was for a Christmas gift, but no gift wrapping, really a shame.

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Acheteur Vérifié

Published on 23/12/2023 à 17h00 following a purchase from 10/12/2023

This is the second time I order and I do not regret it because you can see that the preparers pay great attention to the packaging and the products are top-notch. I highly recommend this site and for my part, I would order again without any hesitation.

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Acheteur Vérifié

Published on 23/12/2023 à 14h23 following a purchase from 09/12/2023

Perfect

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Acheteur Vérifié

Published on 23/12/2023 à 10h55 following a purchase from 11/12/2023

Very good.
Sometimes you have to search a bit for the classics because there are more and more products for sale but it's a joy to find the Inuit products.

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Acheteur Vérifié

Published on 23/12/2023 à 06h38 following a purchase from 10/12/2023

Order prepared and delivered very quickly!

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Acheteur Vérifié

Published on 23/12/2023 à 05h23 following a purchase from 07/12/2023

very good site, easy to find what you are looking for

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Acheteur Vérifié

Published on 22/12/2023 à 21h01 following a purchase from 29/11/2023

The site is intuitive and well built.
I really enjoyed browsing your site.

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Acheteur Vérifié

Published on 22/12/2023 à 20h57 following a purchase from 11/12/2023

Nothing to add, no I have nothing to add

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Acheteur Vérifié

Published on 22/12/2023 à 15h08 following a purchase from 10/12/2023

Very serious

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Acheteur Vérifié

Published on 22/12/2023 à 14h41 following a purchase from 10/12/2023

Very good I didn't know it and I think my gift will have its little effect under the tree. Fast and careful delivery I recommend

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Acheteur Vérifié

Published on 22/12/2023 à 14h10 following a purchase from 10/12/2023

Perfect

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Acheteur Vérifié

Published on 22/12/2023 à 14h00 following a purchase from 10/12/2023

very good

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Acheteur Vérifié

Published on 22/12/2023 à 10h13 following a purchase from 08/12/2023

Fast and impeccable delivery, nothing to add

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Acheteur Vérifié

Published on 22/12/2023 à 10h03 following a purchase from 07/12/2023

Very pleasant and easy to use site. Fast shipping, products well protected. Very nice little message inside.

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Acheteur Vérifié

Published on 22/12/2023 à 09h40 following a purchase from 10/12/2023

Frozen poutine kit product not to be refrozen, too bad, it requires extremely fast consumption or too fast

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Response from Kanata Published on 10/01/2024

Hello, Thank you for your feedback. On the product sheet, we clearly mention that our poutine kit is frozen and should not be refrozen and that it should be consumed quickly. For your next order, feel free to choose a frozen delivery to give you more time to consume the cheese. Best wishes! Emilie

Acheteur Vérifié

Published on 22/12/2023 à 08h00 following a purchase from 09/12/2023

Product compliant, well packaged and fast shipping
And nice drawing inside the box. It will please the recipient at Christmas

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Acheteur Vérifié

Published on 22/12/2023 à 06h35 following a purchase from 08/12/2023

easy and practical for searches

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Acheteur Vérifié

Published on 22/12/2023 à 05h18 following a purchase from 09/12/2023

Very good

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Acheteur Vérifié

Published on 21/12/2023 à 21h53 following a purchase from 08/12/2023

Easy to use site

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Acheteur Vérifié

Published on 21/12/2023 à 21h32 following a purchase from 08/12/2023

super happy with my products that remind me of my stay in Canada

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Acheteur Vérifié

Published on 21/12/2023 à 20h51 following a purchase from 09/12/2023

Nothing to report, clear site and meets my expectations

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Acheteur Vérifié

Published on 21/12/2023 à 20h25 following a purchase from 09/12/2023

Order always compliant and the little note on the box is so pleasant.
Thank you

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Acheteur Vérifié

Published on 21/12/2023 à 20h10 following a purchase from 08/12/2023

Perfect Thank you...................................

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Acheteur Vérifié

Published on 21/12/2023 à 20h02 following a purchase from 09/12/2023

Fast delivery, very protective packaging: thanks to the preparing caribou!

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Acheteur Vérifié

Published on 21/12/2023 à 19h55 following a purchase from 06/12/2023

Super easy and fun site
No payment issues
Delivery perfect

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Acheteur Vérifié

Published on 21/12/2023 à 14h23 following a purchase from 07/12/2023

The gift box is beautiful! Delivery always on time and products in excellent condition!
I recommend 100%
The products are great!

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Acheteur Vérifié

Published on 19/12/2023 à 11h02 following a purchase from 04/12/2023

Always fast and friendly!

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Response from Kanata Published on 19/12/2023

Thank you François, have a pleasant end of year celebration

Acheteur Vérifié

Published on 18/12/2023 à 21h06 following a purchase from 05/12/2023

Top in all aspects: choice, quality of products, value for money, ease of ordering, fast and careful shipping.

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