Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
We are delighted with our purchases. The site is well structured, we found all the information directly. The order was easy to place. The delivery was fast and the package well wrapped. Thank you for the little personalized message on the box! We will definitely order again!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
Over the past years, my Breton friend has appreciated receiving your packages.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
excellent products and super fast service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Very good contact even at 8000 km the link is perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/12/2020
Package not sent on time, change of conditions after the order, no communication on additional delays and reasons. Once I complained, they stopped responding. ZERO CUSTOMER SERVICE, ZERO EXCUSE.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
I am satisfied with the products I picked up at the Vannes warehouse and the customer service provided :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
This is the 2nd time I order from Kanata and I am not disappointed. Deadline respected, top packaging and a personalized note. I will return.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Package very well prepared, in accordance with the order. The products are well protected and I even received a little message for the holidays (thank you Pierre-Louis!) It was a gift so I couldn't test the items personally but from the feedback I've received, everything was very good! I am very satisfied and will reorder without hesitation!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2020
Great site for good products, very responsive team and ultra-fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
Everything is perfect. Fast delivery. Very good customer service. Attractive prices and great products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2020
Very satisfied with the products from Kanata.fr.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2020
order arrived very quickly, very well packaged and with a little surprise inside, a little message from Christmas
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
Speed of delivery. Excellence of the received products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2020
Bravo for your efficiency
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2020
excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
What a good idea to be able to send Quebec products to family remaining in France without having to worry about customs!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/12/2020
Hello, two of my three orders were delivered in 5 days while I had paid for an express payment of 24-48h Chronopost. Emails and calls went unanswered. Frustrating and disappointing experience.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/12/2020
Hello, two of my three orders were delivered in 5 days while I had paid for an express payment of 24-48h Chronopost. Emails and calls went unanswered. Frustrating and disappointing experience.
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Response from Kanata
Hello,
And thank you for taking the time to give your opinion on your orders. First of all, I thank you for trusting us for this lovely gesture.
Regarding the two orders that took a little longer to arrive, as shown in the package tracking, they were ready to be shipped on December 18. Unfortunately, during this very busy period, it can happen that our carrier cannot take all the packages during pickup. The carriers' platforms have quotas for packages, above which packages can no longer be processed. That is why we indicated on our site that the deadlines could no longer be guaranteed. Your package was shipped on Monday the 21st, delivered on the 22nd, so in 24H.
I am sorry that you were disappointed, but I can assure you that we did our best to ship your orders quickly during this busy period.
I hope at least that the happy recipients were touched by your gesture!
Have a nice week and a happy new year ahead.
The KANATA team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
A very fast delivery with a little note written on the box that made us smile, an order that met our expectations, very good products that remind us of our trip. I highly recommend you
A small bug on the site during the order but nothing that prevented it from being processed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/12/2020
No description of the 24 products in the pack at 85 euros.. We don't really know what we are sending.
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Response from Kanata
Hello
And thank you for taking the time to give your opinion on the order.
Regarding the reference you ordered, it is 24 SURPRISE GIFTS, which explains why the package is not detailed! However, you still had some clues with the photos of the items present, and the way they would be packaged.
Each item was wrapped in a gift bag for the surprise effect. This allowed them to be placed under the tree or hidden in the house.
Regarding the message for Laure, it was actually a message that each preparer takes the time to write by hand in all our packages for the recipient, sometimes accompanied by a smiley or a drawing for those who can draw! ;) So it was Laure who took care to prepare the package for your friends.
Glad that the tasting went well & Thank you for trusting us!
Have a nice week and a happy new year ahead.
The KANATA team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2020
5 stars
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2020
Trustworthy and serious site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2020
Excellent site.
I am on my 2nd order and I have never been disappointed.
I recommend it with my eyes closed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
Customer service is attentive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2020
After a first failed shipment, you managed to bounce back with great professionalism and thus meet my expectations 100%
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2020
Very professional. Order arrived very quickly and in perfect condition with little personalized messages inside! Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2020
Everything is perfect as always. Being of Quebec origin, this is the site where I find comfort with real good maple syrup.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
No change from my last comments. Everything is going well and the packages arrive in very good condition. Products as good as expected. 'What else?', Clooney would say :P
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2020
What a pleasure to find Canadian products...... accompanied by a nice little note for Christmas. Thank you from the bottom of my heart
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Thank you to Noé for kindly wishing us a happy birthday by writing it on the shipping box. It touched us.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2020
Kanata is always very good, I never have the slightest problem, I can only give a good rating
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2020
Fast order, delivered very quickly with a little 'Merry Christmas' from Sam! Thank you for your efficiency and happy holidays to you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2020
delivered the next day in good condition; couldn't be better
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2020
Very good experience, fast and careful delivery. Products meet my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2020
Quality products, in accordance with the description.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2020
products, packaging, shipping, everything perfect, even the little personal message added at the time of the order that we find in the package.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Everything was perfect. I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
The cheese is well packaged
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