Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
I put my address in Lyon and my package ended up in a relay in Paris! So money debited and package in Paris, thank you Kanata!
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Response from Kanata
Hello,
First of all, I would like to apologize for this delivery error, even though we are not directly responsible for it. It is not a labeling error or a will on our part.
I retraced the same steps to understand where the error came from.
At the time of placing your order, all the additional information you added (notably building number, digicode) created a
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
Perfect
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Rating: 4 out of 5
following a purchase from 23/05/2020
Order and delivery OK and within a very reasonable timeframe given the current conditions. A very nice note upon opening the packages.
Only small problem: a number of dented cans, but fortunately not leaking, and this despite impeccable packaging, which means they were already dented before shipping.
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Response from Kanata
Hello,
and thank you for your feedback on your order.
We are truly sorry that you received dented maple syrup cans. As you mentioned, we place great importance on our customers' packages, especially by taking the time to properly protect the various items. That is why we would not waste all this care by shipping dented cans in our packages.
Unfortunately, with the current flow of packages in the various transport companies, packages are sometimes thrown or piled under heavier packages. Without causing damage to the outside, the products bump against each other inside. And yet we are generous with padding and we use double-walled cartons.
Please feel free to send us photos by email at [email protected]. We will file a complaint with the carrier and we will offer you a compensation solution.
We renew our apologies and wish you a good upcoming weekend!
Best regards,
Angélique from KANATA
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2020
I have already placed several orders on Kanata and I am very happy: products, packaging, and delivery.
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Rating: 5 out of 5
following a purchase from 01/05/2020
Very satisfied
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Rating: 5 out of 5
following a purchase from 24/05/2020
The ordered products are always excellent. The packaging is perfect. The delivery took place at a pickup point, no problem. Thank you to the whole team for their kindness.
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Rating: 5 out of 5
following a purchase from 22/05/2020
Everything is very good! Easy, clear, fast!
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Rating: 5 out of 5
following a purchase from 03/05/2020
Very pleasant site. Only downside, I didn't notice right away, on the product pages, that there were several pages. But maybe it's due to my screen..
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Rating: 5 out of 5
following a purchase from 07/05/2020
Fast delivery, my package was very carefully wrapped with a nice little personal note!
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Rating: 5 out of 5
following a purchase from 17/05/2020
Order prepared quickly, with care and attention, shipped very quickly and perfectly. It was a surprise for a friend, it made him very happy! We recently moved to Quebec and Kanata allows sending products to our families for a much more interesting price than if we were to make packages ourselves.
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Rating: 5 out of 5
following a purchase from 09/05/2020
everything is really excellent. Careful package, well packaged. Nothing is broken.
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Rating: 5 out of 5
following a purchase from 20/05/2020
Already a customer at Kanata I am always satisfied with the professionalism, delivery times, prices and quality of the products. Always a good way to remind me of my stays in the beautiful province.
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Rating: 5 out of 5
following a purchase from 19/05/2020
Very good site, order placed quickly and shipped quickly, I recommend
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Rating: 5 out of 5
following a purchase from 03/05/2020
the customer service is competent and friendly
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Rating: 5 out of 5
following a purchase from 16/05/2020
Hello ,
I give Kanata a rating of 5/5! The service is impeccable and I thank Laure for her greeting! Come on, I give you a kiss Laure!
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Rating: 5 out of 5
following a purchase from 19/05/2020
Regular purchase, fast delivery.
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Rating: 4 out of 5
following a purchase from 17/05/2020
Emails at every step .. even two ..
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Rating: 5 out of 5
following a purchase from 10/05/2020
Very good site and my order arrived once again, well packaged and on time: well done and thank you!
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Rating: 4 out of 5
following a purchase from 12/05/2020
I had a bit of trouble finalizing my order
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Rating: 5 out of 5
following a purchase from 11/05/2020
As usual, it's perfect.
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Rating: 5 out of 5
following a purchase from 12/05/2020
Very satisfied.
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Rating: 5 out of 5
following a purchase from 10/05/2020
Easy navigation on the site. Package received quickly despite the current circumstances. Products perfectly packaged. The little extra, a nice message upon opening. A very nice attention. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
Very satisfied with my order, very good products. The packages are always impeccable and today there was even a very nice note from 'Laure'. Thank you for everything. I love your products and your site
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Rating: 5 out of 5
following a purchase from 13/05/2020
Very satisfied - Excellent service - Keep it up.
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Rating: 5 out of 5
following a purchase from 13/05/2020
The site is pleasant. good navigation.
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Rating: 5 out of 5
following a purchase from 28/04/2020
Excellent shop, fast shipping and very well packaged with a personalized note, it's very pleasant when opening the package
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Rating: 4 out of 5
following a purchase from 14/05/2020
Just a small problem with the cranberries which were a bit dry.
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Rating: 5 out of 5
following a purchase from 09/05/2020
Hello
I just received my first order. Thanks to Laure Anne. Everything is correct. Delivery time respected, package well protected.
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Rating: 5 out of 5
following a purchase from 08/05/2020
Fast delivery, well-packaged products and a nice note upon opening the package, great! Thank you
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Rating: 5 out of 5
following a purchase from 02/05/2020
Very good service and quality, with very nice gift ideas
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Rating: 5 out of 5
following a purchase from 11/05/2020
Navigating the site is easy and pleasant. A very good site with very good products.
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Rating: 5 out of 5
following a purchase from 01/05/2020
Despite the circumstances, the delivery went smoothly with a reasonable delay.
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Rating: 5 out of 5
following a purchase from 08/04/2020
great, as usual
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Rating: 5 out of 5
following a purchase from 04/05/2020
very good service
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Rating: 5 out of 5
following a purchase from 01/05/2020
Fast delivery and in line with my order.
Thank you for the little note of care inside the package.
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Rating: 5 out of 5
following a purchase from 20/04/2020
First order and very satisfied. I went to Canada and here I find the real products.
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Rating: 4 out of 5
following a purchase from 16/04/2020
Correct, quite easy to find the desired products
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Rating: 5 out of 5
following a purchase from 28/04/2020
Only ++++++ site and communication
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Rating: 5 out of 5
following a purchase from 14/04/2020
Great... a little taste of my country in France.. what a joy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2020
Pleasant site, fast shipping and delivery, an online store as we like them.
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