Customer reviews of Kanata

Trust Attestation
4,9 /5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2019
very tasty high-end items.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2019
I am very satisfied with your site which is clear and there is a very clear explanation of your products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2019
Top timing top product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2019
Perfect the maple syrup bottles are beautiful
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2019
Quebec within reach
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2019
A lot of attention given to the customer. Received on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2019
great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2019
Speed and efficiency.
Variety of products offered.
Mindset and communication more than positive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2019
very fast delivery and good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2019
Very good, very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2019
always impeccable, fast delivery and delicious quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2019
Everything was PERFECT - phone service, delivery, and quality of goods. I highly recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2019
very friendly and competent phone service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2019
excellent products - fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2019
top-notch as always...!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2019
My order arrived very quickly, in just 48 hours. This herbal tea is simply delicious: maple flavor without the syrupy side. A pure delight!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2019
Nothing to report, very fast delivery, packaging always very 'pro'.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2019
Excellent service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2019
Fast and well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2019
Authentic products and fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2019
Fast delivery and good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2019
Great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2019
Very well organized site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2019
Easy to use, with very good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2019
Authenticity of products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2019
quality products, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2019
Fast and efficient! I can't wait to taste the ordered products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2019
Fast delivery and product as expected
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/05/2019
Poor packaging, damaged and torn! Too large a box for few products and very poorly protected! Moreover, either items were missing, or the box was tampered with!!! Very, very, very disappointed!!!
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Response from Kanata
Hello, we are really sorry for the problem you encountered with your order and we apologize even though it is not our fault. In fact, the package was damaged and repackaged by CHRONOPOST without notifying us. Your order was incomplete because some items were broken, CHRONOPOST could not put them back in your package and delivered it to you as is. The oversized and poor-quality box is a CHRONOPOST box, not a box from KANATA. When a breakage is reported to us, we always request the return to the warehouse to manage the CHRONO customer service and we resend the damaged products to our customers, without waiting for the carrier's compensation validation, which we do not always obtain anyway. Once our packages are shipped, we no longer have tracking from the carrier. Information is directly sent by email or SMS to the customer. It is unfortunate that you did not inform us as soon as you received the first message from CHRONOPOST indicating a problem, we could have intervened earlier. As soon as we received your message via the AVIS VERIFIES site, we immediately contacted you by phone. Not having news from CHRONOPOST regarding compensation, which is difficult to obtain because you could not take photos as requested in our T&Cs, we are resending the products today at our expense. I hope all this will not spoil your tasting and your love for Quebec products, best regards, the KANATA team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2019
impeccable and serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2019
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2019
fast well packaged impeccable service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2019
compliant delay
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2019
Package received on time and product corresponds exactly to my expectations I recommend without any problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2019
Everything went very well! Super fast delivery. I recommend it to everyone. I will come back. Thank you. Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2019
SUPER FAST RECEPTION AND VERY WELL PACKAGED - I RECOMMEND
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2019
A clear site, well-detailed products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2019
Fast delivery, products very well protected I am completely satisfied and I recommend Kanata.fr without hesitation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2019
as expected
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