Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié

Published on 09/04/2019 à 13h40 following a purchase from 02/04/2019

Serious and competent site

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Acheteur Vérifié

Published on 09/04/2019 à 12h27 following a purchase from 05/04/2019

I refused the order due to a broken bottle.
I am now waiting for you to send me a package in good condition.

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Response from Kanata Published on 09/04/2019

Hello,
First of all, we would like to apologize for this inconvenience. We pack our orders with great care. Some customers even complain that we use too much packaging in our boxes! (Note that we use many recyclable and/or recycled materials).
Unfortunately, we cannot be responsible for the handling that the carrier subjects our packages to.
On the Chronopost tracking, we just saw that your package was refused. We are making a compensation request to their service and we will send your package as soon as possible, today or tomorrow.
We will keep you informed of its tracking number.
We renew our apologies and wish you a good day!
Best regards,
The Kanata customer service

Acheteur Vérifié

Published on 08/04/2019 à 12h16 following a purchase from 01/04/2019

The products are of average quality and too expensive for the quantities (in grams) sold, other brands sell the same products under different names much cheaper, a bit disappointed!

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Response from Kanata Published on 18/04/2019

Hello,
We are sorry that you are disappointed with your order on our site, especially since we were, I think, responsive regarding the error you made on your delivery choice by offering you a quick solution.
Regarding the price of our products, we have chosen our producers with whom we have been working for several years for some since the beginning, for the quality of their products, but also for the human adventure and the values that accompany them (hand-picking, family project, associative, ...). This choice has a cost that we assume. And the positive feedback from our customers for over 20 years makes us say that we did well. Moreover, many products are processed without additives, which makes them more expensive than others.
We hope that your love for Quebec gastronomy will not hold it against us. Best regards, The KANATA team

Acheteur Vérifié

Published on 08/04/2019 à 07h40 following a purchase from 03/04/2019

Nothing to complain about.

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Acheteur Vérifié

Published on 08/04/2019 à 02h00 following a purchase from 03/04/2019

Super and very fast

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Acheteur Vérifié

Published on 06/04/2019 à 17h15 following a purchase from 02/04/2019

Order arrived very quickly, it's perfect. Finally I find the Inuit herbal tea with an incomparable taste! Thank you.

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Acheteur Vérifié

Published on 06/04/2019 à 09h23 following a purchase from 01/04/2019

Everything is ok, fast delivery. Good products. It's very convenient when you forgot or couldn't bring back products from Quebec.

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Acheteur Vérifié

Published on 05/04/2019 à 20h08 following a purchase from 26/03/2019

There is a choice, even if it is not always in stock...
A site to discover some Canadian products, including for my part, maple syrup, which has *really* nothing to do with the one bought in supermarkets in France!!
And to see the differences I even tested the 3 different qualities: golden, amber, and dark....what a treat!!
easy ordering, very fast delivery, good protection in packaging, products corresponding to the order. super!

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Acheteur Vérifié

Published on 05/04/2019 à 14h54 following a purchase from 02/04/2019

Very good products delivered very quickly

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Acheteur Vérifié

Published on 05/04/2019 à 13h06 following a purchase from 01/04/2019

Perfect

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Acheteur Vérifié

Published on 05/04/2019 à 11h53 following a purchase from 31/03/2019

cool

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Acheteur Vérifié

Published on 04/04/2019 à 16h53 following a purchase from 30/03/2019

serious site. order always in order. Moreover, I have been a customer for some time and have never had a problem

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Acheteur Vérifié

Published on 03/04/2019 à 23h54 following a purchase from 30/03/2019

Fast shipping
Well packaged
Quality product

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Acheteur Vérifié

Published on 03/04/2019 à 14h12 following a purchase from 21/03/2019

ordered beers and everything arrived in Iceland. excellent service

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Acheteur Vérifié

Published on 03/04/2019 à 12h25 following a purchase from 29/03/2019

fast delivery, compliant with a gift, thank you very much.

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Acheteur Vérifié

Published on 02/04/2019 à 12h03 following a purchase from 28/03/2019

I had requested to be notified as soon as the product was available: that was done. Thank you

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Acheteur Vérifié

Published on 01/04/2019 à 08h07 following a purchase from 27/03/2019

Very good products

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Acheteur Vérifié

Published on 01/04/2019 à 07h47 following a purchase from 24/03/2019

Bottles very well packaged. Everything arrived in very good condition.

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Acheteur Vérifié

Published on 31/03/2019 à 14h40 following a purchase from 18/03/2019

The best of Quebec at the click of a button

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Acheteur Vérifié

Published on 30/03/2019 à 16h05 following a purchase from 27/03/2019

Products meet my expectations and express shipping.

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Acheteur Vérifié

Published on 30/03/2019 à 15h27 following a purchase from 27/03/2019

Always very satisfied with the products, and a very fast delivery. Thank you

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Acheteur Vérifié

Published on 30/03/2019 à 15h13 following a purchase from 26/03/2019

good site

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Acheteur Vérifié

Published on 30/03/2019 à 14h05 following a purchase from 26/03/2019

super

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Acheteur Vérifié

Published on 28/03/2019 à 16h07 following a purchase from 24/03/2019

Fast delivery and very good customer service

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Acheteur Vérifié

Published on 28/03/2019 à 15h41 following a purchase from 23/03/2019

super site interesting prices and real Canada at home and not fake products

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Acheteur Vérifié

Published on 28/03/2019 à 15h40 following a purchase from 24/03/2019

100% IMPECCABLE, SAFE AND RELIABLE

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Acheteur Vérifié

Published on 28/03/2019 à 15h40 following a purchase from 24/03/2019

super thank you

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Acheteur Vérifié

Published on 26/03/2019 à 18h20 following a purchase from 15/03/2019

when ordering, the products are in stock, and then the order is placed, strangely they are no longer there

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Acheteur Vérifié

Published on 22/03/2019 à 14h22 following a purchase from 18/03/2019

Already several orders with Kanata, very secure and serious site with exceptional tracking. Moreover, quality products delivered quickly
I recommend

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Acheteur Vérifié

Published on 21/03/2019 à 17h30 following a purchase from 15/03/2019

Excellent, I have been ordering this maple for a long time, I discovered the farm while visiting Quebec. Impeccable delivery

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Acheteur Vérifié

Published on 21/03/2019 à 15h13 following a purchase from 16/03/2019

Good but not always the desired quantity.

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Acheteur Vérifié

Published on 20/03/2019 à 19h34 following a purchase from 12/03/2019

The site is clear, the delivery is very fast. Some prices may be a bit high but the products are of quality

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Acheteur Vérifié

Published on 17/03/2019 à 17h38 following a purchase from 13/03/2019

Very good shipping and very fast

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Acheteur Vérifié

Published on 17/03/2019 à 14h08 following a purchase from 13/03/2019

super

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Acheteur Vérifié

Published on 17/03/2019 à 13h39 following a purchase from 13/03/2019

Excellent

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Acheteur Vérifié

Published on 16/03/2019 à 15h49 following a purchase from 09/03/2019

Quick handling, delivery on the scheduled day. Nothing to say!

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Acheteur Vérifié

Published on 15/03/2019 à 23h17 following a purchase from 24/02/2019

One of the products arrived with the glass broken and pieces of glass inside, so inedible :(
Otherwise, the other products are great!
The order was held for a while, reason unknown

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Acheteur Vérifié

Published on 15/03/2019 à 16h52 following a purchase from 11/03/2019

Great site, very good products! Package arrived very quickly! Thank you!

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Acheteur Vérifié

Published on 15/03/2019 à 14h02 following a purchase from 01/03/2019

Reactive team, deadlines respected,

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Acheteur Vérifié

Published on 14/03/2019 à 15h17 following a purchase from 09/03/2019

fast shipping, well packaged, compliant with the order

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