Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
I was very happy to receive Quebec products while being in Spain!! The products are perfect and the delivery went well! The only thing was that I was able to order the cheese (which I was IMPATIENTLY waiting for to make a poutine), and that in the end it was refunded to me because they do not deliver cheese outside of France... and unfortunately when I ordered, it was not written anywhere. So it was very disappointing. But they communicated the reason to me well.
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ODILE Q.
Rating: 4 out of 5
following a purchase from 24/06/2026
Very careful packaging like we rarely see. Bravo! I love your products and they arrive with great care and quickly... I congratulate you
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Anne D.
Rating: 4 out of 5
following a purchase from 08/05/2026
Very good products easy to order on the site and received quickly. The only downside, the syrup cans are often dented but no leakage.
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Daniel G.
Rating: 4 out of 5
following a purchase from 06/05/2026
Good products, fast service, thank you
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Jean-Michel H.
Rating: 4 out of 5
following a purchase from 05/05/2026
Very good product delivered quickly
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Ishmael S.
Rating: 1 out of 5
following a purchase from 02/05/2026
Absolutely appalling, I paid for delivery, GLS has failed several times to deliver, we are now on day 6, I contacted the company on day 2, after 5 days of this they respond and accept responsibility, now they have recalled the delivery and refuse to refund me until the package is returned to them. I can see it has been returned to them, there is no reason for me to wait for my refund. They chose to use GLS and will probably continue to use them after this disaster, AVOID. It's a shame.
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Louise D.
Rating: 1 out of 5
following a purchase from 21/04/2026
I am still waiting for my order
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Response from Kanata
Hello, We are sincerely sorry to learn that your order has not yet arrived. As discussed together during our exchanges regarding your order, the package was shipped on Monday. Please feel free to contact us privately with your details, so that we can help you resolve this situation. Best regards. The kanata team
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François-Xavier T.
Rating: 4 out of 5
following a purchase from 21/04/2026
hello good and good review
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Alex T.
Rating: 2 out of 5
following a purchase from 25/03/2026
exaggerated prices! many products are more than average!
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Response from Kanata
Hello, Thank you for taking the time to share your opinion. We are sorry to learn that our offer did not meet your expectations. Your feedback is valuable and helps us improve our products and services. Please feel free to contact us if you would like to discuss your experience further. Best regards. The kanata team
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Thierry G.
Rating: 4 out of 5
following a purchase from 21/03/2026
Good site
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ariane L.
Rating: 2 out of 5
following a purchase from 19/03/2026
The boxes of the cider bottles are worn at the corners and two of them have creases all along. Impossible to offer these bottles in their boxes.
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Response from Kanata
Hello, Thank you for taking the time to share your experience. We are sorry to learn that the condition of the boxes of your cider bottles does not meet your expectations. Your feedback is valuable and we always encourage our customers to share their concerns to improve our service. I invite you to send us a photo of the package and products to the customer service at the following address [email protected] Best regards. The kanata team
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ALBERT L.
Rating: 4 out of 5
following a purchase from 07/03/2026
It's okay
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Agnès L.
Rating: 4 out of 5
following a purchase from 04/03/2026
deadlines respected
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Julien A.
Rating: 4 out of 5
following a purchase from 01/03/2026
The site works correctly, the only problem being the VPNs that are blocked.
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Daniel L.
Rating: 4 out of 5
following a purchase from 25/02/2026
In-store purchase
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ludovic L.
Rating: 4 out of 5
following a purchase from 25/02/2026
very good product, the delivery changed location without justifying why, but it remained within a correct perimeter.
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Jean-baptiste A.
Rating: 4 out of 5
following a purchase from 21/02/2026
Many products available at interesting prices. Fast delivery
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Guillaume D.
Rating: 4 out of 5
following a purchase from 04/02/2026
Perfect delivery time, great choice of products, just the prices a bit high compared to a small Quebec shop near my home... (Especially the Tim Hortons coffee is 3x the price)
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Björn S.
Rating: 4 out of 5
following a purchase from 01/02/2026
The order was done very quick and professional. However, a delay of a few days was experienced.
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Christianne A.
Rating: 4 out of 5
following a purchase from 30/12/2025
Products as described
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Pascal R.
Rating: 4 out of 5
following a purchase from 10/01/2026
Very satisfied with your services and always a little personalized touch! Thank you, Pascal, Quebec
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Yoan P.
Rating: 4 out of 5
following a purchase from 10/01/2026
Good quality whisky and fast delivery but at a relay point and quite expensive....
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Sylvie S.
Rating: 4 out of 5
following a purchase from 08/01/2026
Order received at the relay, good products
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Solène N.
Rating: 2 out of 5
following a purchase from 03/01/2026
3 cans to throw away because of bad condition and the customer service return is a 10% discount on the next order while the coupon included in the package is already 10% so no commercial management
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Nikola S.
Rating: 2 out of 5
following a purchase from 30/12/2025
Prices not great and extremely disappointing delivery. Order placed at the end of December, the site promises delivery to a relay "within 1-3 days". Even considering the holidays, it's January 10th, so 6 days after January 4th (first business day). Very frustrated by this experience.
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Response from Kanata
Hello, Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. Indeed, you placed an order on 12/30. It was shipped on 01/05, as carriers unfortunately did not operate before this date due to the end-of-year holidays. Your package was then delivered on January 10th, an extended delay exceptionally due to a snowstorm that severely disrupted deliveries during this period. Normally, our deliveries are very fast. We sincerely apologize for the inconvenience caused. Have a nice day, Emilie from Kanata
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Yasmina A.
Rating: 1 out of 5
following a purchase from 14/12/2025
Very disappointed with the handling of my order. No delivery after 8 days even though the payment had been processed (€400). I contacted customer service who informed me that my order was suspected of fraud. It would have been appropriate to inform me. Order for the holidays did not arrive on time and no commercial gesture offered (nor granted when requested). Very disappointed
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Erick L.
Rating: 4 out of 5
following a purchase from 24/12/2025
Because of my geographical location I only found the English site and I never saw the link to access the French content of the site. Although Canada is bilingual, there are French speakers in all other provinces and territories
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Jean-Michel M.
Rating: 4 out of 5
following a purchase from 18/12/2025
pleasantly woven site where you can easily find the products you are looking for
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Gilles R.
Rating: 2 out of 5
following a purchase from 15/12/2025
I requested home delivery for my elderly parents, unfortunately the package was dropped off at a delivery point elsewhere and it was very difficult to retrieve it.
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Response from Kanata
Hello, We received feedback from the carrier regarding your delivery here it is: "Hello, You indicated that your package no. 00KG1WY6 was not delivered to your client. Your client was unavailable when our driver passed on 17.12. It was dropped off at a Pickup Point so that it remains available for your client. Best regards, Veronique Customer Relations Shipper - Centre Ouest" Have a nice day, Emilie from KANATA
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Martine D.
Rating: 4 out of 5
following a purchase from 15/12/2025
Very good for finding maple tea
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Isabelle H.
Rating: 1 out of 5
following a purchase from 13/12/2025
Delivered 43km from my home. To return to the initial destination. Shameful
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Response from Kanata
Hello, We are sorry to hear that your delivery experience did not meet your expectations. We understand how frustrating this can be. Please feel free to contact us directly so we can help you resolve this issue. Have a nice day. The Kanata team
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Violaine D.
Rating: 1 out of 5
following a purchase from 14/12/2025
The delivery was not made at the selected pickup point, but kilometers away, in a big city. I use Kanata to send a gift to my mother who is over 80 years old and hardly drives anymore. If Kanata does not deliver to the place it committed to deliver, I will no longer do business with them.
Moreover... the products are expensive. I was accommodating until now but if it is not delivered to the right place....
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Response from Kanata
Hello, We are sorry that the delivery did not meet your expectations. The chosen pickup point was an Auchan locker, but when the lockers are full, the carrier is forced to redirect the package to another nearby available pickup point. This situation is unfortunately beyond our control. Regarding prices, we do our best to offer fair rates despite the costs associated with importing products from Canada. We remain at your disposal to discuss this. Have a nice day, and happy end-of-year holidays! The Kanata team
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Alban G.
Rating: 4 out of 5
following a purchase from 09/12/2025
Ultra fast delivery. Nothing to say
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Stephane M.
Rating: 1 out of 5
following a purchase from 09/12/2025
Hello, unfortunately I am very disappointed with the delivery time. It was supposed to be within 3 days maximum and it took 6 days, we are asked to be careful when ordering cheese, I ordered on a Tuesday thinking I would receive it on Friday but no, received the following Tuesday, so the cheese is less than usual and their responses are that it’s the holidays, it’s longer... Yes but there are more staff to manage the Christmas rush, so delivery 0 and cheese not as good as usual because it’s not the first time I’ve ordered it but maybe the last.
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Stephanie G.
Rating: 2 out of 5
following a purchase from 07/12/2025
Very disappointed with the reception of my two Maple Canes totally dented. The packaging was perfect but the canes must have already been like that before shipping.
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Response from Kanata
Hello, we are sincerely sorry to learn that your maple canes arrived damaged. They left our warehouses intact. After checking, our supplier had recently modified the container, which turned out to be more fragile. As soon as we noticed this, we switched back to sturdier canes to prevent this from happening again. In order for our after-sales service to process your request, we invite you to send us photos by email at [email protected] Thank you for your understanding. The Kanata team.
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Patrick H.
Rating: 1 out of 5
following a purchase from 03/12/2025
I never received my last order, after receiving the delivery confirmation at the correct address, the delivery was made to another address, so impossible to have a new delivery.
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corinne T.
Rating: 4 out of 5
following a purchase from 28/11/2025
always excellent products and remarkable customer service. I was just a bit disappointed by the surprise pack.
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JEAN A.
Rating: 4 out of 5
following a purchase from 30/11/2025
easy to use you can find the searched products well
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Catherine R.
Rating: 4 out of 5
following a purchase from 28/11/2025
The package arrived well. But I am an elderly person who would have preferred home delivery
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Simone L.
Rating: 4 out of 5
following a purchase from 23/11/2025
The site is not the easiest, it would be wiser for it to be reviewed, the products I wanted to order did not appear
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