Customer reviews of Kanata

For me only!

First order rejected because the whiskey leaked from the package and it sounded clearly like shards. Second delivery only 3 instead of 4 bottles in the package. For both packages, I still have not received a refund!

One of the 3 cans of maple syrup was all dented. Otherwise, nothing to report. Fast delivery.

delivery with 6 cans of dented maple syrup, and yet the cardboard packaging was in perfect condition
impossible to check the products before validating the delivery
unsatisfactory commercial return

I wanted to try Kanata for a gift, as there were some beers I didn't know.
Chronopost delivery made 15 km from the final recipient, without explanation from the delivery person. I asked Kanata to get in touch with Chronopost because the buyer has no recourse against Chronopost (Kanata is the client).
Moreover: one of the beers was damaged (leaking can emptying in the package). I reported it to Kanata: no response!
This will be my last order with them.

Hello
The package arrived much too late; the delivery location changed; and the cold pack did not maintain the desired temperature upon delivery (plus it is a defrosted product)
I request a refund
thank you

Quality products

Easy navigation, wide choice except for a few out of stocks and the fact that you have to order beers by 6 units

Order not received. Lamentable customer service. The staff only lies. No respect for the customer.
Forced to get angry to obtain the promise of a hypothetical refund.
Lamentable company, to be avoided.

Well-designed site with a wide range of products

The Kanata site is not to blame in my reviews, I find it, on the contrary, very good

Perfect Canadian product

Perfect; very responsive and very fast. Hats off gentlemen-ladies

I only give good even if everything was very good as usual except for the Gift Box - Happy Father's Day
Sorry, but the quantity of each product is 'ridiculous' (surely specified but you don't expect that anyway ...).
Can only suit single or widowed dads on a diet, just barely enough for 1 person.
Reminds me of the tiny jars of jam in hotels at breakfast.
It's a friend to whom I introduced Kanata, who ordered it for her father: I didn't charge her because I was so embarrassed ...
But I repeat: everything else was TOP as usual.
No more gift boxes for my friends ...
I will do them directly ;-) that way the sizes of the products will be 'adapted'

This is a very disappointing service. I paid for three bottles of whisky and they charged my credit card. I received no email and I did not receive the whisky either. I have no idea what is happening.

The products are good but I encountered a small issue with the maple leaf cookies. In fact, they are all broken and not at all crispy as usual. It seems that these are old boxes of cookies found on a shelf.... Too bad! I am quite disappointed with this observation.

Does not taste like real poutine cheese, the sauce is way too salty

I knew what I wanted and I found it without any problem

Good choice of Canadian whiskies: which allowed me to participate in the boycott of Jack Daniel's.
While my order was quickly recorded, the shipping took a bit longer and my craving suffered

Satisfied

Product in line with my expectations.
Shipping costs a bit too high.

Perfect

excellent but half of the cheese was missing from the last order

Very good, Good variety of products.

If Kanata remains a decent company, the deliveries really leave something to be desired. Chronopost is never on time. Already, they receive the package, and almost within the hour, they send a message about a 'problem that will delay the delivery', if that's not messing with people. And for my part, they managed to send my package to Bastia, while I am indeed in the south, but in Montpellier. The package stayed all weekend, delaying another already delayed package by 3 days. I was planning a Poutine with my friends for New Year's: ordered on the 25th (so from the 26th to the 31st), and seeing the package stuck in Corsica, I urgently reordered on the 28th for the 31st, at a high price (as much for the order as for the shipping costs). Nothing arrived in the '24/48 hours announced'. I had to rush on the 31st to buy some Tome for my New Year's Eve. Everything arrived on Thursday the 3rd. Now at Kanata, you have to hit on their delivery company, I am personally unhappy with it and not particularly with Kanata.

A bottle was broken upon delivery. I sent an email about this over a week ago and no one has replied. Too bad, the products are good but customer service leaves something to be desired.

Some interesting items were no longer in stock. But otherwise very good.

The product was stale and not edible.

Excellent presentation

The products are of quality, and similar to the publication on the site.

Apart from the delay, everything went very well.

I had a bit of trouble finding my infusion.

Too bad no gift wrapping as planned

Fast delivery, well solid package, clear and easy-to-navigate website

One of the packages was a bit dented otherwise it was very good. I was very touched by the little kind note that was written in big marker on the box. A big thank you.

Very good and good products.

Efficient and personalized service

Very low quality products and too high prices.

Pleasant and easy

Fast delivery