Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 28/11/2023 à 14h10 following a purchase from 14/11/2023

Good for escaping to Canada

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Acheteur Vérifié

Published on 23/11/2023 à 16h26 following a purchase from 10/11/2023

Okay for the delivery and the product.
But don't give the impression on the site that delivery is free if the order amount goes beyond €100

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Acheteur Vérifié

Published on 20/11/2023 à 11h03 following a purchase from 05/11/2023

Excellent

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Acheteur Vérifié

Published on 17/11/2023 à 06h54 following a purchase from 31/10/2023

fast delivery - extremely well packaged products (especially the bottles)

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Acheteur Vérifié

Published on 13/11/2023 à 15h48 following a purchase from 28/10/2023

Nice choice of products, quite reasonable prices, simple ordering process. However, gift wrapping requested and it was just a brown paper bag. But for everything else, great experience, I recommend!

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Acheteur Vérifié

Published on 13/11/2023 à 13h17 following a purchase from 30/10/2023

Easy to use site and rather cheerful

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Acheteur Vérifié

Published on 02/11/2023 à 09h12 following a purchase from 18/10/2023

The teas and herbal teas are delicious. The spread is denser than I expected - it's not quite the same texture as what I used to buy when I was in Canada.
Otherwise excellent products.

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Acheteur Vérifié

Published on 18/09/2023 à 21h06 following a purchase from 08/09/2023

Delivery on time with the corresponding products!

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Response from Kanata Published on 27/10/2023

Thank you for your feedback Patrice

Acheteur Vérifié

Published on 18/09/2023 à 18h50 following a purchase from 07/09/2023

Indication mask on the fact that it is frozen, as well as on the following expiration date.
While it is marked on the bag that it is pasteurized cheese...
Although the sauce is good, the proposed quantities are just way too large considering the expiration date...

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Response from Kanata Published on 19/09/2023

Hello, We received your comment following our phone conversations. If you have any questions, please do not hesitate to contact us by email at [email protected] or by phone at 02.21.02.23.55, our customer service will always be there to advise you or provide you with more information about our products. Best regards, Emilie from KANATA

Acheteur Vérifié

Published on 01/09/2023 à 21h52 following a purchase from 21/08/2023

I learned after paying that the site was on vacation for 20 days and that I would only be delivered upon their return from vacation. Too bad.

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Response from Kanata Published on 04/09/2023

Hello, We have received your message. We were open all summer, so all orders have been shipped. I see on the tracking of your order that you have already picked up your order. I remain at your disposal and do not hesitate to contact us for easier communication.

Acheteur Vérifié

Published on 29/08/2023 à 21h46 following a purchase from 12/08/2023

Good, clear and intuitive for the site
The bottles (cork cap) leaked in the individual cardboard packaging of each bottle (3).. All 3 had leaked and slightly stained the cardboard... Too bad if for gifting (my case for 1 of the bottles)
A bit of wax would ensure the seal! Too bad not to have thought of that.

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Response from Kanata Published on 30/08/2023

Hello, Thank you for your feedback. Indeed, we have also noticed a slight discoloration on this product. Before shipping, we sort the bottles, but this discoloration can occur during transport. We have contacted the producer to notify them of this issue and we are looking for a solution for this batch of product. Please feel free to contact us if needed ([email protected]) Wishing you a good day, Emilie

Acheteur Vérifié

Published on 26/08/2023 à 20h55 following a purchase from 28/07/2023

Product never received

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Response from Kanata Published on 30/08/2023

Hello, We have received your comment. To track your order and understand the non-delivery, I will contact you by email for a quicker exchange. Do not hesitate to reach us by email at [email protected] or by phone at 02.21.02.23.55 Best regards, Emilie from KANATA

Acheteur Vérifié

Published on 03/07/2023 à 11h56 following a purchase from 18/06/2023

Good visibility

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Response from Kanata Published on 19/09/2023

Thank you Gérard

Acheteur Vérifié

Published on 12/06/2023 à 17h21 following a purchase from 01/06/2023

No delay in the delivery which is very careful - Thank you

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Response from Kanata Published on 19/09/2023

Thank you for your message Sylvie

Acheteur Vérifié

Published on 09/06/2023 à 14h48 following a purchase from 29/05/2023

Rather satisfied but I found it a bit expensive the tea and the herbal tea

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Acheteur Vérifié

Published on 23/05/2023 à 19h31 following a purchase from 24/04/2023

First package broken by the post. I had a bit of trouble contacting customer service but they sent me a new package that arrived safely.

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Response from Kanata Published on 16/06/2023

Thank you for your feedback Delphine. Our customer service is doing everything possible to solve your problems. Do not hesitate to contact us at 02.97.68.15.27 or by email [email protected]

Acheteur Vérifié

Published on 19/05/2023 à 17h38 following a purchase from 07/05/2023

Fast delivery

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Acheteur Vérifié

Published on 25/04/2023 à 14h33 following a purchase from 01/04/2023

No news of the delivery following your order, we had to call back! The problem was resolved quickly. Thank you

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Acheteur Vérifié

Published on 11/04/2023 à 19h03 following a purchase from 27/03/2023

Ease of ordering. Good choice of products.

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Response from Kanata Published on 05/05/2023

Thank you for your feedback Didier

Acheteur Vérifié

Published on 02/03/2023 à 16h12 following a purchase from 18/02/2023

Clear site, fast delivery, quality product

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Response from Kanata Published on 14/03/2023

Thank you Stéphane Don't hesitate to contact us if you need advice or information about certain products Have a nice day

Acheteur Vérifié

Published on 25/02/2023 à 12h59 following a purchase from 12/02/2023

Very satisfied

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Response from Kanata Published on 10/03/2023

Thank you Dominique Have a nice day

Acheteur Vérifié

Published on 24/02/2023 à 09h29 following a purchase from 10/02/2023

Easy navigation, salespeople quick to intervene to provide help. Nice shipping boxes

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Response from Kanata Published on 10/03/2023

Thank you for your message Gregory We try our best to support you and advise you to taste many Canadian delicacies

Acheteur Vérifié

Published on 13/02/2023 à 18h41 following a purchase from 02/02/2023

The site is clear and quite well done, and the beers from the Unibroux brewery are Excellent... , thank you for the speed of delivery, see you soon...

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Response from Kanata Published on 20/02/2023

Thank you for your message Francis Many Canadian beers and Canadian spirits in France

Acheteur Vérifié

Published on 12/02/2023 à 11h23 following a purchase from 01/02/2023

a little note or a small accompanying card with usage recommendations for my product (Labrador tea) would be welcome

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Acheteur Vérifié

Published on 27/01/2023 à 12h20 following a purchase from 16/01/2023

Extremely user-friendly site - Great ease of ordering. One downside (4 stars instead of 5): impossible to draw attention to the expiration date of the ordered products, given the quantity purchased.

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Response from Kanata Published on 27/01/2023

Thank you for your feedback Marie. For any information, do not hesitate to contact us by email [email protected] or by phone 02.20.02.23.55. Have a nice day.

Acheteur Vérifié

Published on 12/01/2023 à 20h04 following a purchase from 30/12/2022

The ordered product was not the same as I wanted, they no longer had it in stock and preferred to send me another product without my agreement, so unfortunately I will not order anything else and I would not recommend this site cordially

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Response from Kanata Published on 13/01/2023

Hello, We apologize for this inconvenience. We hope you have received the refund processed last week as agreed together by phone. Have a nice day and Best Wishes

Acheteur Vérifié

Published on 08/01/2023 à 13h49 following a purchase from 28/12/2022

Very satisfied with the speed of delivery, well packaged in an insulated bag and fresh product. Too bad it has to be eaten within 3 days and the only downside is that for gifting it is preferable not to include the invoice in the package.

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Response from Kanata Published on 09/01/2023

Thank you for your feedback Audrey I understand, as indicated on the product sheet, the Shouik-shouik cheese is frozen at the start of our workshop and is to be consumed within 3/4 days following shipment (consumption date indicated on the packaging). Happy New Year and Best Wishes 2023!

Acheteur Vérifié

Published on 04/01/2023 à 09h35 following a purchase from 14/12/2022

This is the second time I order and it's the second time that one item is changed without informing me and that I paid for!!
I sent 2 complaint emails on the site recently and received no response.
I am still waiting for the Metal moose on The loose plaque to this day as I never received it and I paid. It's a Christmas gift!!!
On my first order, it was an amber flint that I never received!!!
A dissatisfied customer.

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Acheteur Vérifié

Published on 03/01/2023 à 12h35 following a purchase from 19/12/2022

I wanted to order another pac, tigidou, but every time I clicked on it, it wouldn't open. It was only 2 days later that it was noted 'available soon'

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Acheteur Vérifié

Published on 01/01/2023 à 11h50 following a purchase from 19/12/2022

Mixed review. I must say that the delivery by Chronopost brings down the score given that with a delay of 96 hours I requested a cancellation and a refund of my order to see as it has not been done to this day

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Acheteur Vérifié

Published on 29/12/2022 à 18h30 following a purchase from 18/12/2022

Navigation on the site: easy. The packaging was probably a bit tight because the bottle was broken. Customer service very good. For the rest, it was a gift, so I hope it will be appreciated.

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Response from Kanata Published on 02/01/2023

Thank you for your feedback Yvonne Best Wishes 2023!

Acheteur Vérifié

Published on 27/12/2022 à 15h32 following a purchase from 15/12/2022

Satisfied with the order overall. 1 bottle was unwrapped at the cork and a few drops leaked. The bottle was not damaged. I still recommend it.

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Acheteur Vérifié

Published on 26/12/2022 à 23h37 following a purchase from 14/12/2022

I would have liked to know that the people to whom I was giving the gift did not receive a coupon to pick up the package. I understood quite late that I had to send them my confirmation by email.

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Acheteur Vérifié

Published on 16/12/2022 à 14h41 following a purchase from 25/11/2022

satisfied it was a gift from a Quebecer to a Frenchman

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Response from Kanata Published on 04/01/2023

Thank you for your feedback Bruno. Indeed, we are the bridge between Canada and France! Happy New Year and Best Wishes 2023!

Acheteur Vérifié

Published on 14/12/2022 à 23h41 following a purchase from 19/11/2022

Very satisfied with the products received.

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Response from Kanata Published on 04/01/2023

Glad you like it Quentin. Don't hesitate to contact us by phone or email to maximize your experience Emilie from KANATA Best Wishes 2023!

Acheteur Vérifié

Published on 12/12/2022 à 15h38 following a purchase from 26/11/2022

It's a gift we haven't tasted yet

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Acheteur Vérifié

Published on 27/11/2022 à 19h23 following a purchase from 16/11/2022

The products are good. But I had a problem tracking my package for 5 days.

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Acheteur Vérifié

Published on 22/11/2022 à 05h55 following a purchase from 07/11/2022

On my order form, it says bison terrine with lemon, instead I received bison rillettes with lemon. I sent two emails that went unanswered for a long time and I still don't know why I didn't receive the right product.

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Acheteur Vérifié

Published on 31/10/2022 à 17h22 following a purchase from 20/10/2022

The person has not yet received their birthday gift

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Response from Kanata Published on 06/11/2022

Hello, Ah, can you give me more information? I will check where your package is. It is likely that the carrier had a problem. We will find a solution to resolve this as quickly as possible. Here is my direct line: 07 68 03 80 82 Best regards Emilie

Acheteur Vérifié

Published on 03/10/2022 à 15h35 following a purchase from 22/09/2022

It's perfect, fast delivery. Products well packaged. Plus a little kind note was put on the box by the person who took care of my order. Nothing to complain about. The products are good (beers etc...).

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