Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 18/06/2020 à 17h52 following a purchase from 12/06/2020

Very good wide choice and optimal delivery! Thank you.

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Acheteur Vérifié

Published on 06/06/2020 à 11h47 following a purchase from 30/05/2020

Nice site, delivery was supposed to be one day then delivery notice 48h later at the relay point.

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Acheteur Vérifié

Published on 29/05/2020 à 21h57 following a purchase from 24/05/2020

bug

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Acheteur Vérifié

Published on 29/05/2020 à 17h54 following a purchase from 13/05/2020

I put my address in Lyon and my package ended up in a relay in Paris! So money debited and package in Paris, thank you Kanata!

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Response from Kanata Published on 03/06/2020

Hello,
First of all, I would like to apologize for this delivery error, even though we are not directly responsible for it. It is not a labeling error or a will on our part.
I retraced the same steps to understand where the error came from.
At the time of placing your order, all the additional information you added (notably building number, digicode) created a

Acheteur Vérifié

Published on 29/05/2020 à 16h03 following a purchase from 23/05/2020

Order and delivery OK and within a very reasonable timeframe given the current conditions. A very nice note upon opening the packages.
Only small problem: a number of dented cans, but fortunately not leaking, and this despite impeccable packaging, which means they were already dented before shipping.

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Response from Kanata Published on 29/05/2020

Hello,
and thank you for your feedback on your order.
We are truly sorry that you received dented maple syrup cans. As you mentioned, we place great importance on our customers' packages, especially by taking the time to properly protect the various items. That is why we would not waste all this care by shipping dented cans in our packages.
Unfortunately, with the current flow of packages in the various transport companies, packages are sometimes thrown or piled under heavier packages. Without causing damage to the outside, the products bump against each other inside. And yet we are generous with padding and we use double-walled cartons.
Please feel free to send us photos by email at [email protected]. We will file a complaint with the carrier and we will offer you a compensation solution.
We renew our apologies and wish you a good upcoming weekend!
Best regards,
Angélique from KANATA

Acheteur Vérifié

Published on 20/05/2020 à 17h11 following a purchase from 17/05/2020

Emails at every step .. even two ..

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Acheteur Vérifié

Published on 20/05/2020 à 14h12 following a purchase from 12/05/2020

I had a bit of trouble finalizing my order

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Acheteur Vérifié

Published on 14/05/2020 à 17h42 following a purchase from 14/05/2020

Just a small problem with the cranberries which were a bit dry.

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Acheteur Vérifié

Published on 04/05/2020 à 18h34 following a purchase from 16/04/2020

Correct, quite easy to find the desired products

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Acheteur Vérifié

Published on 16/04/2020 à 11h08 following a purchase from 12/04/2020

I thought that sheets were supposed to accompany the products as well as a recipe for this Canadian specialty.

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Acheteur Vérifié

Published on 15/04/2020 à 23h49 following a purchase from 11/04/2020

Fast delivery, well-packaged products and quality

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Acheteur Vérifié

Published on 31/03/2020 à 16h27 following a purchase from 28/03/2020

Dear Sir or Madam,
First of all, thank you for your service.
I really appreciated this mead from you. Quebec and more broadly Canada are territories I would like to visit one day.
I rated your service and your product with 4 stars because it truly deserves a greatly favorable review.
5 stars might have been more satisfying for you.
But you know I wouldn't want to mislead you.
A big thank you again and congratulations.
Hats off.
Sincerely.
Daniel

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Acheteur Vérifié

Published on 28/03/2020 à 20h18 following a purchase from 26/03/2020

Said very clearly, well classified

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Acheteur Vérifié

Published on 13/12/2019 à 19h29 following a purchase from 30/11/2019

Everything went very well during this order of poutine, beer, and maple syrup. Easy to choose, impeccable delivery, and 'ben correc' products! Too bad the maple butter was out of stock, otherwise I would have taken a pallet! :-)

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Acheteur Vérifié

Published on 09/12/2019 à 18h52 following a purchase from 02/12/2019

Second time I order from this site, second time I do not receive my product on time.

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Response from Kanata Published on 17/12/2019

Hello, We thank you for taking the time to share your opinion on our site and we apologize for the delay related to the second shipment even though we are not responsible for it. However, we would like to clarify a few points regarding the first shipment, for which we had already responded. You placed an order on Friday 20/09 at 15:38 and you wanted delivery on Saturday 21/09. As explained in our general sales conditions, all orders placed before 10 AM are shipped the same day. Others are shipped the next business day, which is Monday for yours. You expressed your dissatisfaction, and we chose to refund you on Monday even though we were completely within our rights. What is unfortunate is that if you had contacted us by phone on Friday to request same-day shipping, we could have done it. Regarding the second order, it was placed on 2/12 around 9 PM and shipped on 3/12. Unfortunately, the problems of strikes and increased workload for all carriers caused your package to be delivered late. In such situations, do not hesitate to contact us directly. We would have found a solution by reshipping a package to you. Hoping that this delay did not spoil your enjoyment of your order, Best regards, The Kanata team

Acheteur Vérifié

Published on 08/11/2019 à 17h14 following a purchase from 04/11/2019

Very satisfied with the quality of the products, especially the maple syrup. The site is pleasant and easy to use even though I couldn't read the customer reviews by product.

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Acheteur Vérifié

Published on 25/10/2019 à 16h40 following a purchase from 09/10/2019

Good for the speed and tracking of the order.
For the products, not tasted yet; but I have no worries, I know the products from maple and generally it's always good

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Acheteur Vérifié

Published on 17/10/2019 à 21h19 following a purchase from 12/10/2019

always satisfied - very good packaging - deadline respected - I recommend these very good quality items -

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Acheteur Vérifié

Published on 02/10/2019 à 18h13 following a purchase from 30/09/2019

I have already ordered from this site and I appreciate their products.

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Acheteur Vérifié

Published on 27/09/2019 à 18h44 following a purchase from 23/09/2019

Good

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Acheteur Vérifié

Published on 26/09/2019 à 13h21 following a purchase from 21/09/2019

no particular problem and perfect packaging, bottles very well protected, well done.

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Acheteur Vérifié

Published on 26/09/2019 à 05h28 following a purchase from 12/09/2019

pleasant site

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Acheteur Vérifié

Published on 25/09/2019 à 20h30 following a purchase from 18/09/2019

Well.
A lot of emails regarding the order

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Acheteur Vérifié

Published on 10/09/2019 à 12h58 following a purchase from 03/09/2019

Clear and easy navigation

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Acheteur Vérifié

Published on 07/09/2019 à 13h36 following a purchase from 01/09/2019

Very good product I recommend, fast delivery, I will reorder from them.

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Acheteur Vérifié

Published on 20/08/2019 à 21h01 following a purchase from 15/08/2019

The delivery was longer than announced...

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Acheteur Vérifié

Published on 12/08/2019 à 11h57 following a purchase from 01/08/2019

Everything was correct

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Acheteur Vérifié

Published on 11/08/2019 à 13h30 following a purchase from 05/08/2019

Quality and speed

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Acheteur Vérifié

Published on 07/08/2019 à 09h54 following a purchase from 26/07/2019

Simple but effective site

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Acheteur Vérifié

Published on 06/08/2019 à 17h47 following a purchase from 31/07/2019

Finally products from Quebec, the site is very easy to use, you can find plenty of products and especially this maple syrup that is so good, too bad you are no longer in Quimper, that's the only reason I give 4 stars.

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Response from Kanata Published on 06/08/2019

Hello, Thank you for the comment even though you could have given 5 stars for the almost home delivery! ;) To explain the reason for the move, the creator of Kanata has retired, Laure Anne, the brand new manager who lives in Vannes preferred to have her company close to home. This is more practical for family life and for shipments by road transport throughout France. Finistère is beautiful but it's far... I can say it, I live in Quimper and I love my city. Looking forward to preparing your next order, sincerely, Angélique from Kanata

Acheteur Vérifié

Published on 04/08/2019 à 17h01 following a purchase from 12/04/2019

Very good.

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Acheteur Vérifié

Published on 27/07/2019 à 19h54 following a purchase from 18/07/2019

I recommend!!

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Acheteur Vérifié

Published on 25/07/2019 à 17h21 following a purchase from 13/07/2019

Good product, a bit expensive, fast delivery

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Acheteur Vérifié

Published on 21/07/2019 à 10h17 following a purchase from 15/07/2019

Clear and well-structured site

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Acheteur Vérifié

Published on 18/07/2019 à 19h26 following a purchase from 06/07/2019

quality products; fast shipping; very effective packaging.

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Acheteur Vérifié

Published on 17/07/2019 à 16h48 following a purchase from 09/07/2019

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Acheteur Vérifié

Published on 02/07/2019 à 13h57 following a purchase from 20/06/2019

very friendly and competent phone service

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Acheteur Vérifié

Published on 28/06/2019 à 15h31 following a purchase from 23/06/2019

Fast and well packaged

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Acheteur Vérifié

Published on 27/06/2019 à 16h32 following a purchase from 22/06/2019

Very well organized site.

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Acheteur Vérifié

Published on 18/06/2019 à 16h32 following a purchase from 31/05/2019

Poor packaging, damaged and torn! Too large a box for few products and very poorly protected! Moreover, either items were missing, or the box was tampered with!!! Very, very, very disappointed!!!

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Response from Kanata Published on 25/06/2019

Hello, we are really sorry for the problem you encountered with your order and we apologize even though it is not our fault. In fact, the package was damaged and repackaged by CHRONOPOST without notifying us. Your order was incomplete because some items were broken, CHRONOPOST could not put them back in your package and delivered it to you as is. The oversized and poor-quality box is a CHRONOPOST box, not a box from KANATA. When a breakage is reported to us, we always request the return to the warehouse to manage the CHRONO customer service and we resend the damaged products to our customers, without waiting for the carrier's compensation validation, which we do not always obtain anyway. Once our packages are shipped, we no longer have tracking from the carrier. Information is directly sent by email or SMS to the customer. It is unfortunate that you did not inform us as soon as you received the first message from CHRONOPOST indicating a problem, we could have intervened earlier. As soon as we received your message via the AVIS VERIFIES site, we immediately contacted you by phone. Not having news from CHRONOPOST regarding compensation, which is difficult to obtain because you could not take photos as requested in our T&Cs, we are resending the products today at our expense. I hope all this will not spoil your tasting and your love for Quebec products, best regards, the KANATA team